Trusted Agent profile · Teddington, Surrey

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Jackson-Stops and Staff Teddington reviews

★★★★★ Excellent

874 reviews across 2 platforms

36 High Street, Teddington, Surrey, TW11 8EW

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Jackson-Stops and Staff's office in Teddington, Surrey, at 36 High Street, is rated 4.9 out of 5 across 874 reviews on two platforms, including 872 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

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4.9 / 5

872

Reviews on Google

This office

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5.0 / 5

2

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Awards

The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Teddington office, from every platform, shown as written. First names only.

5/5

Google

We recently bought a house in Hampton Hill, with Jackson Stops Teddington appointed as the seller's agent. The team of Isabel, Andy and David were friendly, cooperative, helpful and pragmatic throughout the process. Despite unforeseen …

Thomas · 8 October 2023

Agent replied · 16 November 2023

Dear Thomas, We really appreciate you taking the time to leave such lovely comments about the Teddington team. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

This company quickly found tenants. Great service, fast responces, friendly atmosphere in the office. After the first visit to the agency, I felt trust in them and even told my daughter about it. I have never experienced such trust in real estate agencies before, so I would highly recommend them even to my parents! Thank you Charlie!

Ainura · 22 May 2024

5/5

Google

Highly recommend Jackson-Stops Teddington, from viewing the property and dealing with the team from start to finish was an absolute delight. Very refreshing compared to previous dealing with different agents. Tom Ridgeway was absolutely …

Mark · 8 October 2023

Agent replied · 16 November 2023

Dear Mark, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Recently used JS Teddington for a rental search. What a refreshing experience! A very professional, helpful and knowledgeable service from Tom and his team. Not pushy, I found them very empathetic, understanding and efficient in a stressful period. Thanks guys.

Jay · 22 May 2023

Agent replied · 16 November 2023

Dear Jay, Thank you for your kind comments regarding Tom and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Far above the usual Estate Agent experience! Isabel from Jackson-Stops in Teddington restored my faith in Estate Agents, Having dealt with so many sub-standard and unprofessional agents in the past, Isabel's professionalism and attention …

Stephen · 30 September 2025

Agent replied · 24 March 2026

Dear Stephen, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie

5/5

Google

Charlie was instrumental in securing our offer despite the offer having been decided over a weekend. He was transparent and made sure we were well informed throughout the process and provided help wherever possible to help secure our new home quickly. We were extremely grateful for his help and are now happy with our new home.

Alex · 22 May 2024

5/5

Google

My first impression with Jackson-Stops Richmond is good. Charlie Southhall contacted me and arranged viewings just one day after my online enquiry. It's quick and made me feel valued as a potential tenant. Although I don't consider looking for a flat in Richmond anymore, I recommend this friendly agency!

Mengdan · 16 September 2024

5/5

Google

Easy and delightful experience! I was looking for a flat in London and, after seeing a few properties, Jackson-Stops and their staff helped me find a perfect place! I would also just like to say thank you to Alex for being so helpful in finding me a new home!

Ben · 22 May 2022

Agent replied · 16 November 2023

Dear Ben, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Marilyn Plews, Customer Relations Team

5/5

Google

I've used JSS as management agent's for my rental property for the last 8 years. I continued to be impressed with JSS's ability to find good tenants. Mark and the team's commitment in managing the property has given me peace of mind and resulted in my continuing to use JSS. Great service, thank you Mark!

Loraine · 22 May 2021

Agent replied · 16 November 2023

Dear Loraine, Thank you for your kind words regarding our Teddington office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Marilyn Plews Customer Relations Team

5/5

Google

Katie was amazing with our rental search. She went above and beyond to find us the most suitable property. Very attentive and professional.

Joanne · 22 May 2024

Agent replied · 16 November 2023

Dear Joanne, Thank you for your kind comments regarding Katie and your 5* review. We are grateful that you have taken the time to leave a review. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

I've recently worked with Katie at Jackson- Stops Richmond to secure a property to Let and she's been really helpful throughout; from the initial viewing through to paperwork, she's been very quick to come back to me on any questions and lovely to deal with generally. A good experience in a busy time for rentals.

Ellie · 22 May 2024

5/5

Google

We decided to use Jackson-Stops to rent out our property. Their professionalism and communication has been fantastic throughout. They made sure everything ran smoothly and found us a great tenant quickly. A special thank you to Negin and Tom their excellent assistance.

Maddy · 20 January 2023

Agent replied · 16 November 2023

Dear Maddy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Looking for somewhere to rent can be so difficult and stressful! My experience with Jackson-Stops Teddington was nothing short of exceptional! Professional! Knowledgable! And eased any concerns and worries I had! I can’t thank them enough! Highly recommended!

Stephen · 22 May 2023

Agent replied · 16 November 2023

Dear Stephen, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We've recently moved to Teddington (renting) and Jackson Stops have made the transition incredibly smooth. There was one small mix up with buying some furniture of the previous tenants that the previous agent didn't communicate. But after Francesca took over our dealings, everything has been clear, very responsive, professional and friendly. Would recommend if looking in the area.

Craig · 22 May 2020

Agent replied · 16 November 2023

Dear Craig, Thank you for your review regarding your experience with our Teddington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

I had a very pleasant experience at Jackson-Stops Teddington, thanks to Anisa who was very welcoming and helpful throughout. Would definitely recommend.

Joe · 22 May 2024

Agent replied · 16 November 2023

Dear Joe, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

My husband and I are looking to rent and walked in to Jackson-Stops almost by accident at the start of our search a couple weeks ago. Noran was super welcoming and helpful, made us feel genuinely taken care of and I felt genuinely wanted to …

Clee · 30 September 2024

5/5

Google

Great work from the team at Jackson Stops Teddington! Especially Negin who has been super helpful. Easy to talk to and very reliable with any queries we had as uni students moving into our first property together. Could not have asked for a …

Lance · 8 October 2022

Agent replied · 16 November 2023

Dear Lance, Thank you for your 5 star review, and mentioning your experience with Negin in our Teddington office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

Was helped a lot by Anisa and Natalie; always very quick replies and always ver friendly. The team made it very quick and easy to process mine and my partners offer. Thank you!

Hailie · 23 September 2025

Agent replied · 24 March 2026

Dear Hailie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

5/5

Google

Great service, in particular David Fisher who pushed our purchase over the line. If it were not for him and his persistence, we would not have completed our purchase with a tricky seller in a timely manner

Laurent · 22 May 2023

Agent replied · 16 November 2023

Dear Laurent, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Teddington office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

My wife & have been dealing with Andy Fildes and his team for the last two months. Extremely professional and good to deal with. Andy has been great at keeping us informed at every stage. Highly recommended.

Richard · 22 May 2023

Agent replied · 16 November 2023

Dear Richard, It’s great to hear that you have had a brilliant experience with our Teddington office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Johanna has been unfailingly helpful during my search for a rental property, and I couldn't be happier with the service provided.

Andrew · 22 May 2024

Agent replied · 24 March 2024

Dear Andrew, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I've used JSS in Teddington for some 4 years now and very happy with the service provided to date. I would not hesitate in recommending JSS to anyone who is thinking of renting out a property. All of my tenants to date have been fantastic with JSS making the whole process very easy. A big thank you to Mark and the team!

Lorraine · 17 November 2016

Agent replied · 16 November 2023

Thank you for your kind words Lorraine, it’s always a pleasure to help. Kind regards, Mark Birch

5/5

Google

Jessica and the lettings team have been wonderful! The references process was smooth and quick, and they have continued to support …

Leyre · 30 December 2025

Agent replied · 16 January 2026

Dear Leyre, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie

5/5

Google

Ellie was fantastic, reliable and very prompt in helping me in my property search. She went above and beyond her call of duty and I will certainly be recommending Jackson Stops to anyone looking to move in the future. So impressed with the fantastic friendly service they have provided and speed in which they found my perfect new home. 👍 …

Amy · 17 November 2017

Agent replied · 16 November 2023

Dear Amy, thank you very much for your kind words. I wish you every future happiness in your new home, it was a pleasure to be of service. With best wishes, Ellie

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Jackson-Stops and Staff Teddington

Has Jackson-Stops and Staff won any awards?

Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.

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