Trusted Agent profile · Teddington · Surrey
Verified
★★★★★
874 reviews across 2 platforms
36 High Street, Teddington, Surrey, TW11 8EW
Part of Jackson-Stops and Staff, see every office.
Jackson-Stops and Staff's office in Teddington, Surrey, at 36 High Street, is rated 4.9 out of 5 across 874 reviews on two platforms, including 872 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I've used a few of the agents in the two to let me property over the last few years. Jackson Stops has always delivered a very high quality service - Mark Birch ...Read the review from landlords
It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely ...Read the review from tenants
The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
GoogleAs a couple with not much experience in the UK rental market, Charlie was friendly, helpful and professional all the way. He knows Richmond area very well and once he notes your requirements he does not waste your time later trying to market something else, which we noticed it happens quite often with some other agencies. Highly recommend.
5/5
GoogleI recently worked with Charlie as my letting consultant and I couldn't be happier with his services. Charlie is extremely knowledgeable about the local property market and provided me with excellent advice throughout the process. He was …
5/5
GoogleCalled the office for sales market advice, William was very knowledgeable and friendly
Dear Lucy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind Regards, Marilyn Plews, Customer Relations Team
5/5
GoogleJSS Richmond has acted for me for over 10 years letting flats. Edward is a sound professional, good at client liaison, and gets the job done. For the latest letting, he and Sophie did a great double act and produced the goods as usual. Chris
5/5
GoogleCharlie has been an incredible agent. Our particular situation was tricky and complicated but he has been constantly communicating and with utmost clarity. The uncertainty of the market has been quite scary so it was comforting to have such a competent agent tide us through.
5/5
GoogleAbsolutely lovely to work with the entire Team!! Very professional, competent, and helpful!! Would recommend 10000000% to everyone! Special thanks to Lara Hammond, she’s fantastic at her job!!
Dear Anna, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJackson stops are a first class agency. They went above and beyond to help us secure our perfect home. Jennie was particularly helpful. Thanks again to the team.
Dear Isabell, Thank you for your kind comments regarding the Teddington team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe worked with Joe Slack at Jackson Stops, who was involved in sellling us our first house. Joe was a pleasure to work with throughout and was extremely helpful and patient with our many questions and requests for viewings. It was a relief to have such a delightful guy to talk us through the process, which is daunting and complex for first time buyers such as ourselves. Dealing with other members of the team while Joe was out of the office was also great; staff are all really helpful and efficient. Wouldn’t hesitate to recommend.
5/5
GoogleWe recently rented a new home in Teddington. Tom Ridgeway from Jackson-Stops’ Teddington branch was a pleasure to work with. He patiently and competently handled all our questions about the place. Neither after the viewing, nor in the following days was there any pushy communication from Tom. Unlike a previous experience with a competitor, once an agreement was reached, there were no negative surprises: Tom guided the process to its successful conclusion. I would not hesitate to recommend Tom Ridgeway.
5/5
GoogleFrom the second I walked into Jackson-Stops Tobias Klomps impressed me with his attention to us and our story and attention to detail. Other estate agents pointedly told me that we were "in between / on the cusp of two areas. We didn't get that from Tobias. He listened hard and missed no detail. His Director, Dan Burkinshaw was around to see us that afternoon. Jackson-Stops have shown so much to believe in - and I don't expect that we will be let down.
5/5
GoogleSophie is a great consultant who always brings a positive attitude to work. Showing a continuous thirst for find a best solution. she turned into a shining star in my house search I would recommend her as a valuable asset in your house search.
5/5
GoogleJust completed on a property with Zyan as our agent who has been absolutely fantastic throughout the whole process. He kept me up to date with everything and even though we had a delay on our side, he made sure everything still run smoothly and reassured us. I wouldn’t hesitate to recommend using Jackston-stops !
5/5
GoogleExcellent service I received from Katie at Jackson-Stops Teddington. Katie was extremely professional at all times. Making the whole process very positive and stress free. Thank you!
Dear Michaela Siavoshian, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Teddington office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had a great experience with Jackson-Stops Teddington. Lara was extremely helpful, professional and friendly in helping my partner and I find a new place to live.
Dear P Dagwell, Thank you for your lovely 5 star review regarding Lara. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleNeeded to rent somewhere quickly and Katie was absolutely brilliant, Recommended.
Dear Daniel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleChloe were very professional, efficient and helpful. I highly recommend them.
Dear Behrouz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJSS were really helpful to my wife and I when we made our move recently (April 2016). We dealt with Ellie throughout and she was thoroughly efficient and always available when we needed guidance. Would highly recommend using JSS to anyone looking for a professional and dedicated Letting/Sales agent. Thanks again Ellie.
Hi Barry, Thank you for your kind words, we always strive to give the best service possible and I’m really pleased we were able to assist you finding the perfect property. We hope you enjoy living at your new home. Thanks Ellie
5/5
GoogleAlex was extremely prompt in picking up my tenancy request during the Christmas period. We quickly secured a tenancy which was managed professionally. I would happily recommend Alex and Jackson-Stops for rental requests in the area
Dear Jeanette, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had a great experience with Jackson-Stops Teddington. Lara was extremely helpful, professional and friendly in helping my partner and I find a new place to live.
Dear P Dagwell, Thank you for your lovely 5 star review regarding Lara. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThis is the third time we have used Jackson Stops in Teddington to manage our property for us while we are overseas. Mark and the team have always found us great tenants and we have confidence in their ability to deal with any issues that occur in our absence. They know the area well and offer the personal touch that is often hard to find these days. We wouldn't hesitate to use them again.
1/5
GoogleStay Away, Dishonest and Unprofessional I had an incredibly frustrating experience with this agency. I was told I could …
Dear Alankrati, I am concerned to read your comments and have passed them to the Director of our Teddington office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Katie
5/5
GoogleI was reccomend this estate agent from a friend who assured me to look no where else, after agreeing I see why, amazing service from Jamie, whilst embarking on the sale of my 3 bedroom house. I had worries about selling however he addressed all my concern's, the process was fluid, professional and seamless. Thanks again. Highly reccomend!
Dear Jack, Thank you for taking the time to leave a lovely review regarding Jamie. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe contacted Jackson-Stops about a sought-after property being advertised and Charlie did a great job supporting us from the initial viewing to the final moving in. He was very responsive and professional throughout the process. We would highly recommend Charlie and Jackson-Stops.
5/5
GoogleI recently went out viewing with a friend who was looking with Isabell Cosic from Jackson Stops Teddington and she was fantastic and had great knowledge of the local market, I highly recommend.
Dear Mark, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.
