Trusted Agent profile Β· Teddington, Surrey

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Jackson-Stops and Staff Teddington reviews

β˜…β˜…β˜…β˜…β˜… Excellent

874 reviews across 2 platforms

36 High Street, Teddington, Surrey, TW11 8EW

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Jackson-Stops and Staff's office in Teddington, Surrey, at 36 High Street, is rated 4.9 out of 5 across 874 reviews on two platforms, including 872 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

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4.9 / 5

872

Reviews on Google

This office

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5.0 / 5

2

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Awards

The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Teddington office, from every platform, shown as written. First names only.

5/5

Google

From our initial contact, down to the nitty gritty details, Jackson-Stops & Staff, specifically Elouisa Jones-Gray, have been an absolute delight to deal with. Completely defying the stigma of obnoxious and unhelpful agents, Elouisa went out of her way to put our worries to rest, to answer any and all questions we had, and to maintain an air of professionalism and compassion throughout. Never having to wait for more than an hour for a response over email was entirely new to us, and we were so pleased. We couldn't be happier with our experience, and in the future will endeavour to work with them for any future property searches we may undertake.

Elaine Β· 17 November 2016

Agent replied Β· 16 November 2023

Thank you Elaine for taking time to provide valued feedback to us about the services we provide, which is greatly appreciated. We work hard to deliver excellent service to our clients and we are always looking for ways to improve upon how we do things.

5/5

Google

Chloe has been so helpful and proactive in looking for the right property for my sister. We appreciate all the help and support she has offered us during our house …

Simona Β· 30 September 2024

Agent replied Β· 24 March 2024

Dear Simona, We really appreciate you taking the time to leave such lovely comments about Chloe. She will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team.

5/5

Google

Thanks to Jess from the Teddington Branch for keeping us updated on queries

Naveed Β· 22 May 2025

Agent replied Β· 23 May 2026

Dear Naveed, Thank you for leaving a 5 star Google review. Kind regards, Katie, Customer Relations Team

5/5

Google

Chloe Williams has been lovely and a great supporter in my property search. I would recommend her πŸ’― to anyone, always ready to help and always in touch to …

Ciro Β· 30 September 2024

Agent replied Β· 26 August 2024

Dear Ciro, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team

5/5

Google

I am very pleased with the service I received from Zyan. He was persistent, professional, and supportive throughout a nearly six-month sale. He kept me very up to date at each stage and his steady support made the whole process much more manageable.

Rachael Β· 17 November 2025

Agent replied Β· 16 January 2026

Dear Rachael, Thank you for your kind comments regarding Zyan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asha

5/5

Google

Jackson-Stops was recommended to me by a local landlord and I have not been disappointed. They are well established in the Teddington community and have a broad ecosystem of suppliers who can fix any issue. Jackson-Stops provides a more relaxed and authentic style to other high street firms, and I highly recommend them.

Alistair Β· 9 August 2025

Agent replied Β· 24 March 2026

Dear Alistair, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Katie

5/5

Google

Chloe has been amazing in my property search, so professional and compassionate.

Jon Β· 22 May 2025

Agent replied Β· 23 May 2026

Dear Jonnie, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie, Customer Relations Team

5/5

Google

Anisa was incredibly attentive and ensured we secured a property that was hotly competed for.

Stephen Β· 13 April 2025

Agent replied Β· 24 March 2026

Dear Stephen, It’s great to hear that you have had a brilliant experience with our Teddington office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma

5/5

Google

I recently went out on viewings with Anisa. Although we did not secure a property as our area requirements changed, Anita provided the best customer service we ever experienced with an estate agent. We would highly recommend her and love to work with her again in the future!

Charlie Β· 23 September 2025

Agent replied Β· 24 March 2026

Dear Charlie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Can't praise them enough, friendly, helpful and always going the extra mile. We mainly delt with Andy Fildes, I truly hope the next time we move Andy is looking after us! If your not sure who to sell your house with, take my advice and let Jackson Stops/Andy take care of you!

Alex Β· 22 May 2023

Agent replied Β· 16 November 2023

Dear Alex, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

Had a very pleasant experience purchasing a property through Jackson-Stops Teddington. Isabel was reliable, efficient, and always easy to reach, and did everything to ensure the transaction was completed on schedule with a minimum of complications.

Luke Β· 22 May 2024

Agent replied Β· 16 November 2023

Dear Luke, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Thanks Will and the team at the Teddington office. Outstanding service.

John Β· 22 May 2025

Agent replied Β· 23 May 2026

Dear John, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie, Customer Relations Team

5/5

Google

The Letting team at Jackson Stops Teddington were amazing, especially Chloe! She was helpful and attentive and genuinely cared about my situation. Her communication put me at ease throughout the whole process. Would highly recommend!!!

Skit Β· 22 May 2024

Agent replied Β· 27 December 2024

Dear Shareen K, Thank you for leaving a 5 star Google review. Kind regards, Marylin Plews, Customer Relations Team

5/5

Google

Very efficient and friendly service, thank you Chloe and staff.

Ali Β· 22 May 2025

Agent replied Β· 23 May 2026

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

I recently moved into a beautiful new property, and the assistance I received from Anisa Sherifi at Jackson Stops throughout the process was exceptional. Her professionalism, clear communication, and attention to detail made the transition …

Mohammed Β· 30 December 2025

Agent replied Β· 16 January 2026

Dear Mohammed, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie

5/5

Google

I had a great experience working with Anisa Sherifi. She was friendly, professional, and really helpful throughout the process. Communication was always clear and prompt, and she made everything smooth and stress-free. I’m very happy with the service and would definitely recommend her!

Fidem Β· 23 October 2025

Agent replied Β· 24 March 2026

Dear Fidem, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Google

Buying a beautiful 4 bed property in Teddington through Jamie and his team has been a pleasure and a god send. It was a long and very difficult chain which had many very testing and trying changes along the way. Completion could not and …

Xx Β· 8 October 2023

Agent replied Β· 16 November 2023

Dear Xx Xx, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jamie. Please do not hesitate to contact us again. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I have been looking to rent a property for some time now and Anisa has been extremely helpful through this process. She is very friendly and when I have questions she is very patient and kind when answering them. I am very impressed with …

Emi Β· 8 October 2023

Agent replied Β· 16 November 2023

Dear Emi, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We’d like to extend our thanks to the Teddington office of Jackson-Stops. Special mention goes to Will in sales, who did an outstanding job on the recent sale of our house in Richmond, as well as to Alice and the lettings team, who have …

Paul Β· 30 September 2025

Agent replied Β· 11 November 2024

Dear paull, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

5/5

Google

I had the most amazing experience being assisted so kindly by Chloe Williams. From the moment I called, distressed by the timeframe in which I had to move. Her empathy shone during the phone call with her and I felt so heard and that …

Lungi Β· 30 September 2025

Agent replied Β· 24 March 2026

Dear Lungi, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Chloe. Please do not hesitate to contact us again. Kind regards, Katie

5/5

Google

Great experience with this agent. Chloe Williams was particularly attentive and professional, highly recommended.

Greg Β· 23 March 2025

Agent replied Β· 10 December 2024

Dear Greg, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

5/5

Google

A great experience with Johanna who was very professional and kind in all our interactions. A super efficient person who listened to all our needs so would definitely recommend - thanks so much Johanna!!

Adriana Β· 22 May 2024

Agent replied Β· 24 March 2024

Dear Adriana, We really appreciate you taking the time to leave such lovely comments about Johanna. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Zyan was incredibly helpful and professional. Thank you for your service.

Matthew Β· 23 April 2025

Agent replied Β· 24 March 2026

Dear Matthew Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

5/5

Google

Anisa Sherifi helped me look for a house, and delivered brilliant service. She helped me make a fair deal and was very clear when telling me what my options were, she answered all my questions and was very friendly and patient. Would happily recommend her:)

Daisy Β· 23 September 2025

Agent replied Β· 24 March 2026

Dear Daisy, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

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Questions about Jackson-Stops and Staff Teddington

Has Jackson-Stops and Staff won any awards?

Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.

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