Trusted Agent profile · Teddington · Surrey
Verified
★★★★★
874 reviews across 2 platforms
36 High Street, Teddington, Surrey, TW11 8EW
Part of Jackson-Stops and Staff, see every office.
Jackson-Stops and Staff's office in Teddington, Surrey, at 36 High Street, is rated 4.9 out of 5 across 874 reviews on two platforms, including 872 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I've used a few of the agents in the two to let me property over the last few years. Jackson Stops has always delivered a very high quality service - Mark Birch ...Read the review from landlords
It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely ...Read the review from tenants
The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
GoogleI would like to thank Will and the team at the Teddington branch for being very responsive and helpful throughout the process.
Dear Jess, Thank you for taking the time to leave a wonderful 5 star Google review. Will will be thrilled to read your kind comments. Kind regards, Sarah
5/5
GoogleMy property has been looked after by Jackson-Stops for the last three years. I’ve found them to be knowledgeable, helpful and effective. I’ve been particularly impressed with Tom Ridgeway and his team. A special mention must go though to David Fisher, his recent heroic efforts and persistence have meant that the sale of my property has crossed the line. Thank you all!
Dear Broma, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Teddington Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
1/5
GoogleCalled them every 2 days, gave my information and let them know that I am still waiting and after 2 weeks of not returning to my calls, they are letting me know that the house is gone.. That is simply brilliant..
Dear Can, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
5/5
GoogleAnisa is best agent, she found perfect options for me, I recommend her to anyone who needs professional help in finding their place
Dear Ala, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleWe have been working with Natalie, a director at Jackson Stops, for several years now, and she has been managing nine of our company flats with exceptional professionalism. Natalie is incredibly helpful and always quick to respond to any …
5/5
GoogleIzzy and the team at Jackson-Stops Teddington really delivered on their promise of offering a first class service when marketing, viewing and eventually selling our apartment. From the fantastic images and property details to timely and …
Dear Peter, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
GoogleWe’ve been working with Sophie at Jackson-Stops on a property purchase and have been really impressed so far. She’s been consistently responsive, approachable, and a real pleasure to deal with. We’ve really appreciated her support to date, and we are looking forward to continue working with her to progress and finalise the purchase.
Dear Elinor, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Katie
5/5
GoogleFor Franceska - Thank you Franceska for all your help, advise and being so kind and approachable!! You are a breathe of fresh air in the estate agent world - friendly, professional, patient, kind, understanding, allowing potential renters to look at a property on their own time and really listening to what your potential renters are looking for, not trying " to sell it" ( which I absolutely hate and simply makes me walk away ) . Reccomend working with you 100%!! Best wishes. Michelle+Tim Weston
Dear Michelle, We greatly appreciate you putting aside the time to submit a review about our Teddington Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Sam Farnan Customer Relations Team
5/5
GoogleJackson Stops have exceptional properties. Chloe from the Teddington Office is wonderful to work with especially as I am a very picky American Expat.
Dear Sian, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleHad a lovely experience with Roman at Jackson-Stops! Very professional and easy to deal with. While we are still searching, we find our experience with him very smooth and easy! Thank you, Roman!
Dear Anna, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
GoogleGreat time working with this company, especially Anisa! She delivered friendly service and made the process super easy. 10/10
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleI’ve been with Jackson-Stops for almost 10 years now, and they’ve always been dependable and supportive. During the pandemic, Tom Ridgeway was an absolute lifesaver and really helped me avoid financial trouble. Fast forward five years, and …
5/5
GoogleJess is very supportive and attentive. Really appreciate all the effort she goes to in managing our properties.
Dear Phillippa, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
GoogleI was looking to rent out my flat and have never been a landlord before. Speaking with Natalie and the team, they provided exceptional market knowledge. Constant communication and are very profession. Would definitely recommend the lettings team.
5/5
GoogleI had a great experience with Jackson-Stops Teddington while searching for a flat to let. The customer service was exceptional, Natalie was incredibly helpful, patient, and knowledgeable. She took the time to understand what I was looking …
5/5
GoogleJohanna was amazing!!! This daunting process was made so quick and easy. With such kind and professional service. Within 2 days of viewing my referencing is done and I’m ready to move. Can’t recommend these enough. Thank you so much 💗 …
Dear Shauns Amy, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Johanna. Please do not hesitate to contact us again. Kind regards, Marilyn Plews, Customer Relations Team
3/5
GoogleI bought my flat off them. Appointed them to sell and or let the flat i bought. The old sales manager left and the new one I didn’t find very good whatsoever i would not use sales again. Lettings did let the flat, but i would not use them again. I basically had to do the negotiating for them and pay £2k for the privilege.
Dear Matt, I am concerned to read your comments and have passed them to the Director of our Teddington office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Katie
5/5
GoogleTom at Jackson Stops in Teddington has done a fantastic job helping myself and my husband find perfect rental properties in the area. When our original landlord wished to return to his property (which Tom had found for us) Tom was straight on the case and knew exactly what we were looking for and the features we required (e.g being pet friendly for our puppy, Barney). Within a week we had a new place sorted which removed a huge amount of stress and frustration usually experienced when renting properties in London. Tom does not employ the usual pressure tactics we have experienced in the past with other agencies which was a welcome relief. Would happily recommend and would look to him in the future if moving in the area without hesitation
Dear Clare, Thank you so much for your wonderful review. We hope you are both loving the new house! Barney the Labrador is welcome to visit our office anytime!! Best wishes, Tom and the Jackson-Stops Teddington Team.
5/5
GoogleChloe at Jackson Stopps has been an amazing agent to deal with over the past month. She was friendly, understanding & really hlepful with my search for properties. I'd highly recommend her to anyone looking for accommodation in the Teddington area.
Dear Pete, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe whole team at JS Teddington have been really helpful - Lara has been really supportive and her knowledge of the market has been super helpful - I will definitely come back to Lara when looking to rent in Teddington
Dear Sam, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI’m new new to Teddington and Anisa had great knowledge of the area which helped me decide where to rent and Anisa was extremely professional and accommodating to all my requirements and answered all my questions. What an amazing woman!!
Dear Ryan, We really appreciate you taking the time to leave such lovely comments about Anisa. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat company and brilliant help. Chloe Williams was amazing and deserves a big thumbs up.
Dear Fin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
GoogleJust to say many thanks to Ellie Jones-Gray for all your hard work going above and beyond and very smooth and easy renting process. It has been a pleasure to have you as our agent and would not hesitate in recommending you to others. Your level of customer service is exceptional -We have felt both looked after :) We also liked the fact that we always spoke to you in person and so were able to have an immediate answer to any questions. Thank you again Sebastian and Paulina
Hi Seb, thank you so much for your kind words. It was a pleasure helping you find your home and I look forward to assisting you again in the future. I wish you every happiness in your new home. Best wishes, Ellie
5/5
GoogleAs a landlord I've been with Jackson Stops for about 9 years and have been very pleased with the service they provide.They are both extremely friendly and efficient.When I had a recent problem in the flat I let out which needed resolving immediately they were there and I was so pleased and relieved that I had a team like JS managing my flat and very impressed at the way they all dealt so professionally with the problem.Thanks to Mark and all the team at JS.
No trouble at all Christine, pop in and see us soon. Kind regards, Mark Birch
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.
