5/5
GoogleCharlie was very helpful and responsive
Trusted Agent profile · Teddington · Surrey
Verified
Jackson-Stops and Staff Teddington reviews
★★★★★
874 reviews across 2 platforms
36 High Street, Teddington, Surrey, TW11 8EW
Part of Jackson-Stops and Staff, see every office.
Jackson-Stops and Staff's office in Teddington, Surrey, at 36 High Street, is rated 4.9 out of 5 across 874 reviews on two platforms, including 872 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Landlords1 review
I've used a few of the agents in the two to let me property over the last few years. Jackson Stops has always delivered a very high quality service - Mark Birch ...Read the review from landlords
Tenants1 review
It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely ...Read the review from tenants
Awards
The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
Google1/5
GoogleAwful service. Made a rental offer, promised a chance to improve if outbid, but never heard back. Followed up multiple times, only to be told 'gone' when I asked for an update. Shockingly unprofessional.
5/5
GoogleWe decided to use Jackson-Stops to rent out our property. Their professionalism and communication has been fantastic throughout. They made sure everything ran smoothly and found us a great tenant quickly. …
Agent replied · 23 May 2026
Dear Maddy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleNatalie and Anisa have been very supportive and collaborative since the beginning and have found the most adequate solution for me
Agent replied · 16 November 2023
Dear Hasan, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleGreat experience finding a rental property with the help of Chloe Williams. Communication and process were excellent. Highly recommend Jackson-Stops Teddington.
Agent replied · 16 November 2023
Dear Charlotte, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleGood job Jade is amazing!
5/5
GoogleThe rental market is really crazy at the moment and it's been really hard to get any call backs from Estate agents generally - always being sent to online bookings and emails, but I got a call from Charlie. He not only offered alternatives …
5/5
GoogleI have been renting a flat through Jackson -Stops for the last few years and I have found them to be superb. They really care about and listen to their tenants. They always provide excellent customer service and go above and beyond to help …
5/5
GoogleOur experience with Jackson-Stops Teddington has been great so far! Francesca has been very professional, helpful and attentive to our needs since we had the viewing to our new home. Highly recommend this real estate agency.
5/5
GoogleJackson Stops were supportive and completely engaged throughout the whole rental process. Lara made everything easy to understand and was always readily available to answer any questions. Thanks for providing such a great and complete service.
5/5
GoogleGreat experience renting with Katie at the Teddington office. Found and secured me my dream flat. Thanks so much :)
Agent replied · 16 November 2023
Dear Clara, We appreciate you taking the time to leave a great review regarding your experience with Katie, and hope we can help again in the future. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleMany thanks Elouisa Jones-Gray for your help. Well done. Great job. Thanks.
Agent replied · 16 November 2023
Hi Tomasz, thank you for your kind comments. I hope you enjoy your new home. Best wishes, Ellie
5/5
GoogleWe have been working with Tom Ridgeway and Mark Birch at Jackson-Stops for over 6 years. They have always been hugely professional and their customer service is second to none. The current team are hugely knowledgeable in all things property and they seem to have a real passion in what they do. I genuinely could not recommend them highly enough.
Agent replied · 16 November 2023
Tom, Thank you for your kind words always happy to help just part of an excellent team
5/5
GoogleI recently contacted Jackson-Stops, Richmond, in my search for a flat to rent in the area. I thought my needs were too niche but unbelievably Louis Gardener found me my dream home within a couple of weeks. He was amazing! His commitment was …
5/5
GoogleJSS is a very local estate agency in Richmond and I have used their services for last 10 yrs for buying flats as well as letting out mine. In all occasions, I have found their staff very professional, helpful and pro-active working very …
5/5
GoogleI happened across JS through a leaflet posted through my door about 2 years ago. I then engaged Mark and his team to give me an idea of rent and sell potential. …
5/5
GoogleThank you Lara for your support, when helping me and my partner finding the best property! We were impressed with how profession, informative and friendly you were. The process has run smoothly and stress free.
5/5
GoogleThe agency was very helpful when me and my flatmates were looking for a new house to rent and Negin, one of the agents was very helpful to us as we were not so experienced.
Agent replied · 16 November 2023
Dear Suraj, It’s great to hear that you have had a brilliant experience with our Teddington office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleI recently rented a place through JSS, Richmond and I found their services to be truly great. Not only they were effective in the rental arrangement but also in their follow up after we have moved in. A special mention about Jade Jennings who is very professional in handling your queries.
5/5
GoogleI had a few show arounds with Noah and he was brilliant - really helpful and he made the process fun. We ended up taking a property elsewhere but I would recommend this company as they were never pushy but just seemed to want to find the right place for you.
5/5
GoogleChloe from the Teddington branch has been brilliant at keeping me posted in my search for a rented property, alerting me when new places become available. She's friendly, approachable and thougtful.
5/5
GoogleWe were looking for a home in Teddington, we visited all of the estate agents on the high street and it was a real eye opener. We felt like most of them just weren't interested in selling us a house! …
Agent replied · 16 November 2023
Dear Karen, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleExcellent service. Everything managed extremely smoothly. Many thanks to Mark and Julia
Agent replied · 16 November 2023
Thank you Lord Holman for taking time to provide valued feedback to us about the services we provide, which is greatly appreciated. We work hard to deliver excellent service to our clients and we are always looking for ways to improve upon how we do things.
5/5
GoogleLara and Tom and the rest of the JS teddington team are fantastic and very easy to work with. They've helped us on multiple occasions, and nothing is too much trouble. Very accomodating and a pleasure to work with. Definitely recommend Jackson Stops Teddington.
Agent replied · 16 November 2023
Dear Peter, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Marilyn Plews, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Jackson-Stops and Staff Teddington
Has Jackson-Stops and Staff won any awards?
Yes. Jackson-Stops and Staff won Platinum in The Trusted Agent 2026 awards.
Want Jackson-Stops and Staff to help?
Send Jackson-Stops and Staff a message.
