5/5
GoogleIncredibly helpful, professional and friendly. Massive thanks to Charlie and Veronika who have both been outstanding.
Trusted Agent profile · Teddington · Surrey
Verified
Jackson-Stops and Staff Teddington reviews
★★★★★
874 reviews across 2 platforms
36 High Street, Teddington, Surrey, TW11 8EW
Part of Jackson-Stops and Staff, see every office.
Jackson-Stops and Staff's office in Teddington, Surrey, at 36 High Street, is rated 4.9 out of 5 across 874 reviews on two platforms, including 872 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Want Jackson-Stops and Staff to help?
Send Jackson-Stops and Staff a message.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Landlords1 review
I've used a few of the agents in the two to let me property over the last few years. Jackson Stops has always delivered a very high quality service - Mark Birch ...Read the review from landlords
Tenants1 review
It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely ...Read the review from tenants
Awards
The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
Google5/5
GoogleI had a great experience with Chloe, who was incredibly helpful and professional when showing me around a property. She was knowledgeable, friendly, and made the whole process smooth and easy. I really appreciated her clear communication and attention to detail. Thanks again, Chloe!
5/5
GoogleMy first experience with Jackson Stops went very good. I worked with Veronika Zidulina, who helped me with all my questions, viewing, agreement and key collection. Thank you!
5/5
GoogleElisha was absolutely fantastic! She is very professional and great at her job! Highly recommend
5/5
GoogleGreat service. Great Team. Professional throughout.
Agent replied · 23 October 2024
Dear Andrew, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
5/5
GoogleWhen moving into our property, Ellie, Mark and the team at Jackson-Stops in Teddington were very friendly, helpful and efficient. I highly recommend them.
Agent replied · 16 November 2023
Thank you Melinda for taking time to provide valued feedback to us about the services we provide, which is greatly appreciated. We work hard to deliver excellent service to our clients and we are always looking for ways to improve upon how we do things.
1/5
Googlethey provided us with a very nice flat which we love however every interaction something went wrong and they caused us immense stress. they messed up our background checks, forgetting to send things to lettingshub. they made mistakes in our …
Agent replied · 16 November 2023
Dear Jordan, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat professional service from Francesca and Mark! Thank you! You went the extra mile, which was highly appreciated
Agent replied · 16 November 2023
Dear Inge, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Teddington Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleWorking with Jamie to purchase an apartment was the best decision I've ever made! He was always informed and helped me through the whole process step by step. Thank you so much to the whole Jackson stops team for the A* service best estate agents ever!!
Agent replied · 16 November 2023
Dear Ruby, We really appreciate you taking the time to leave such lovely comments about Jamie. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Teddington team in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had the most wonderful experience dealing with William Gladstone-New at Jackson Stops in Teddington. He was extremely professional, knowledgeable and I highly recommend him and team ilat JS Tedd.
Agent replied · 16 November 2023
Dear Joe, We really appreciate you taking the time to leave such lovely comments about William. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Teddington team in the future. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleNeat service. Veronica was very helpful during the view, offer and tenancy agreement process.
5/5
GoogleCharlie was professional and attentive in helping with our search for a rental property.
5/5
GoogleSold my house with William and the service he provided was second to none. What a great guy, was well informed through the whole process. Sensational.
Agent replied · 26 August 2024
Dear Megan, It’s great to hear that you have had a brilliant experience with our Teddington office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAs we were very happy with Jackson-Stops Teddington managing our property for rental, we decided to sell it through them too. …
Agent replied · 26 August 2024
Dear Malcolm, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleVery please to say we have just bought a house through JS. Our chain was quite frustrating but Stevie-Leigh was very professional, keeping in constant contact with the other agents and regularly communicating back to us the latest status.
1/5
GoogleI had an extremely disappointing experience with this estate agent. Throughout the time we were expanding the family, they fostered an adversarial atmosphere between me and the landlord, making it seem like I was the cause of problems. It …
Agent replied · 16 November 2023
Dear Elif, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asma Chughtai, Customer Relations
5/5
GoogleGreat service to help us find a rental - all smooth and kept in track by Chloe who was beyond helpful at all time
Agent replied · 26 August 2024
Dear Colin, Thank you for your kind comments regarding Chloe and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team
5/5
GoogleChloe has provided exceptional service during my rental process. Her friendly and informative approach made the entire process effortless and stress free by keeping me informed daily. Highly recommended
Agent replied · 24 March 2024
Dear Ash, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Chloe. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI've recently used Jackson Stops in Teddignton to rent a studio. Very happy with all the service and want to thank Lara, for her all professionalism how she handle with the whole process. I would highly recommend Lara.
5/5
GoogleI wish there were more stars to offer for Lara Hammond and the J-S team. We have been looking for 4 months and all to often we were an afterthought as a Tennant. Not the case this team. …
Agent replied · 16 November 2023
Dear Charles, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Lara, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleGreat and efficient service. Anisa from the Teddington branch provided me with a very smooth and stress free transition into my new tenancy. Would use this service again.
Agent replied · 16 November 2023
Dear Davinder, It’s great to hear that you have had a brilliant experience with our Teddington office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleIf you want someone who will be with you in all steps and help you just ask for CHLOE, she is the best one and the kindest one.
Agent replied · 23 May 2026
Dear Sahar, Thank you for your kind comments regarding the Jackson-Stops team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleCharlie has been incredibly helpful, providing professional and prompt advice. Highly recommend.
5/5
GoogleThank you to Ellie at the Teddington branch, for helping me find my new home. Both friendly and professional service.
Agent replied · 16 November 2023
Dear Gina, Thank you so much for your lovely comments. I hope you are very happy in your new home. Best wishes, Ellie, Jackson-Stops & Staff, Teddington
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Jackson-Stops and Staff Teddington
Has Jackson-Stops and Staff won any awards?
Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.
Want Jackson-Stops and Staff to help?
Send Jackson-Stops and Staff a message.
