Trusted Agent profile · Teddington · Surrey

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Jackson-Stops and Staff Teddington reviews

★★★★★ Excellent

874 reviews across 2 platforms

36 High Street, Teddington, Surrey, TW11 8EW

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Jackson-Stops and Staff's office in Teddington, Surrey, at 36 High Street, is rated 4.9 out of 5 across 874 reviews on two platforms, including 872 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

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4.9 / 5

872

Reviews on Google

This office

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

This office

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Awards

The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Teddington office, from every platform, shown as written. First names only.

5/5

Google

Lara the team manager has been incredibly helpful. We are looking to relocate from the Netherlands and with little knowledge of the teddington market it has been fantastic to pick Lara’s brains about location and properties in the area.

Klaas · 22 May 2024

Agent replied · 16 November 2023

Dear Klaas, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

They are very good agent for rent home. I will recommend them to everyone

Saman · 22 May 2025

Agent replied · 26 August 2024

Dear Saman, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie, Customer Relations Team

5/5

Google

JSS have been managing our Teddington property for seven years and have provided an excellent service. We have been lucky to have the same person running the service and overseeing our property throughout that time. As we spend a lot of time abroad it i a great relief to know that JSS are finding tenants, checking them and monitoring how the property is looked after. They advise on all aspects of management and thir fee is, in my view. value for money. In seven years we have had hardly any time at all when the property has not been rented out (voids), perhaps ten weeks in seven years. Excellent

Chris · 18 November 2015

Agent replied · 16 November 2023

Thank you Chris for taking time to provide valued feedback to us about the services we provide, which is greatly appreciated. We work hard to deliver excellent service to our clients and we are always looking for ways to improve upon how we do things.

5/5

Google

Alex was very helpful and made the process a lot easier and stress free for me

Emma · 22 May 2022

Agent replied · 16 November 2023

Dear Emma, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

I have been looking at moving to Teddington and was recommended Jackson-Stops by a friend who lives in the area. Isabel has been amazing at keeping me up to date with new property’s that come onto the market.

Chelsea · 22 May 2023

5/5

Google

Charlie was an absolute star agent. He did really support me in my search unlike other agents that I had contact with.

Magdalena · 22 May 2024

5/5

Google

I had an excellent experience with Anisa while searching for a flat to rent. She was attentive, answered all my questions thoroughly, and provided clear and detailed information about the available properties. …

Emrah · 30 September 2025

5/5

Google

Great service from Chloe. Found the perfect rental property and organised everything efficiently.

Simon · 22 May 2025

Agent replied · 26 August 2024

Dear Simon, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Katie, Customer Relations Team

5/5

Google

Stevie and her team did a great job selling our property in Teddington. From the initial marketing before the property was on the market through to negotiating an offer, Stevie and Emma kept us up to date throughout and made sure we didn’t …

William · 8 October 2022

5/5

Google

I have dealt with Tom Ridgeway for a few years now and he always delivers an excellent all round service. He is responsive, polite and has a great professional manner. He and Alex have provided us with a great quality service without the …

S · 8 October 2022

5/5

Google

We rented a property through Jackson-Stops in Richmond - Cody was very helpful, responsive, and efficient in securing the property and completing the required checks. I think it took a week from offer to completing the rental process - which was unheard of compared to our previous rentals. Would highly recommend.PositiveResponsiveness, Professionalism

Will · 27 August 2021

5/5

Google

Tom Ridgeway was very pleasantly helpful in walking me through the art of boiler-settings. I'm sure he would be equally effective and personable in dealing with more demanding matters!

John · 22 May 2018

Agent replied · 16 November 2023

Dear John, thank you so much for your kind review. It was a pleasure to meet you and we are always here to help. Kind regards, Tom and the Jackson-Stops Teddington team.

5/5

Google

While we ultimately decided to discontinue our buying process we had a good experience with both Kris and Andy, They were friendly, easy going and gave fair and honest advice on our situation the whole way through. When we decide to start the process up again we will be giving them a call

Zoe · 22 May 2023

Agent replied · 16 November 2023

Dear Zoe, It’s great to hear that you have had a brilliant experience with our Teddington office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

Just a quick note to say thankyou for sensible service and for looking after my concerns as an inexperienced tenant. Ellie was a godsend. I am happily moved in! Thanks

Mark · 17 November 2016

Agent replied · 16 November 2023

Dear Mark, thank you very much for your kind words and we’re delighted we could help. Welcome to Teddington, we’re sure you’ll love being here. Best wishes, Ellie, Jackson-Stops & Staff, Teddington

5/5

Google

I was helped by a lovely lady called Anisa, she kept me up to date, was prompt with getting back to me with all enquiries and all together a credit to the team! Thank you very much

Melis · 22 May 2024

Agent replied · 16 November 2023

Dear Melis, It’s great to hear that you have had a brilliant experience with our Teddington office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I've recently registered with Jacksons Stops in Teddington on the rental of my flat. Lara Hammond was my agent and working with her made my experience less stress full and fun experience. She truly cares about what you need and she went …

Debora · 8 October 2022

4/5

Google

I have recently returned to Jackson-Stops as letting agents for my flat in Teddington. So far the experience has been very good. JS have provided a very professional service, having found me a tenant and organised the tenancy agreement and check in without fuss.

Charlie · 18 May 2025

5/5

Google

Elliot was instrumental in helping me find the perfect home and guided me through each step with ease and any concerns I had he resolved quickly and efficiently.

Matt · 22 May 2018

Agent replied · 16 November 2023

Hello Matt, Thank you so much for your kind words. I do hope you are enjoying your new home. Kind regards, Elliot and the team at Jackson-Stops, Teddington

5/5

Google

Mark Birch and his team have been terrific to deal with. Nothing is too much trouble and we have had consistently excellent tenants. The Property Manager, Anne O'Toole is highly responsive, always follows through and has a good team of tradespeople at hand. We feel our property is in very good hands.

Denise · 22 May 2021

5/5

Google

Thanks so much to Charlie Southall for the immediate support and patience for a "new" tenant in the UK market!

Santinello · 22 May 2024

5/5

Google

Jackson Stops was great. Jade and Tom were extremely helpful and communicative. We are so happy with our rental property.

Naomi · 22 May 2024

5/5

Google

Great service from Anisa - Professional and very efficient. Highly recommend!

Kelsey · 22 May 2025

Agent replied · 23 October 2024

Dear Kelsey , Thank you for taking the time to leave a lovely review regarding Anisa. Kind regards, Katie

5/5

Google

I’ve been renting my 3 bedroom house in Teddington for a number of years and the service I’ve received from Jackson-Stops has been impeccable. A big thank you to Alex, Tom and Lara for sourcing great tenants for me. Thank you!

Luke · 16 November 2022

5/5

Google

My partner and I recently started the letting process to rent a house with Jackson-Stops. Alex has been wonderful and super helpful through our entire experience with him. He has been a star the whole way through from start to finish - thank you Alex!

Sian · 22 May 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Jackson-Stops and Staff Teddington

Has Jackson-Stops and Staff won any awards?

Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.

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What do you need help with?

Jackson-Stops and Staff will use your details to contact you about this. See our privacy notice.

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