Trusted Agent profile · Teddington · Surrey

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Jackson-Stops and Staff Teddington reviews

★★★★★ Excellent

874 reviews across 2 platforms

36 High Street, Teddington, Surrey, TW11 8EW

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Jackson-Stops and Staff's office in Teddington, Surrey, at 36 High Street, is rated 4.9 out of 5 across 874 reviews on two platforms, including 872 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

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4.9 / 5

872

Reviews on Google

This office

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

This office

Reviews may appear on more than one platform.

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Awards

The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Teddington office, from every platform, shown as written. First names only.

5/5

Google

Katie from Jackson Stops has been so helpful to me and my partner. We’ve been looking for a flat to move in together, and they have always called us when any flat with our specifications has come up. Katie and Jackson Stops have made this …

Dani · 8 October 2023

Agent replied · 16 November 2023

Dear Dani, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I was serviced by an employee named Anisa and I would just like to say that she was absolutely amazing and helpful. I had been to many places previously and had not received as efficient service as I did on this occasion, I will definitely …

Alfie · 8 October 2023

Agent replied · 16 November 2023

Dear Alfie, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in … More

5/5

Google

Mark helped us find a flat in Teddington recently. In this tight market, he proved to be an informed to what was available. He genuinely listened to us and only showed us properties that fitted our needs. Our move was a slightly complicated one, and Mark stayed on top of the paperwork, making sure everything was completed on time. We recommend the office highly, and would certainly use them again ourselves.

Ben · 22 May 2020

Agent replied · 16 November 2023

Dear Ben, Thank you for taking the time to write a review about the great service you received from Mark and our Teddington Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Sam Farnan Customer Relations Team

5/5

Google

Fantastic service! They are really quick to respond and are helpful throughout your whole search journey. Thank you Charlie!

Anzhelina · 22 May 2024

4/5

Google

All really well dealt with from start to finish. Special mention to Lara who showed us round the property and was really helpful with everything we wanted to know about the place. Thank you

Chris · 22 May 2023

5/5

Google

Mark Birch at Jackson-Stops has been amazing at helping me find my new home. He has been attentive from the beginning and helped take the worry out of moving. I genuinely couldn’t fault my experience and would recommend him and Jackson-Stops if you are planning to move. Thank you Mark.

Parule · 22 May 2021

5/5

Google

Generally had a bit of negative experience of letting agents since I moved to London about ten years ago. Thankfully these guys, and Adam in particular, have been by the best. Everything was handled super smoothly and efficiently, with any questions or requests responded to almost immediately. Would definitely recommend!

Paul · 22 May 2021

5/5

Google

JSS were incredibly helpful in our search for a new home, and not only this, but they were always transparent with information and Ellie in particular was very helpful in the period between agreeing and moving with any questions we've had. We've dealt with some rotten agencies in the past but JSS are not one of them, they have been very good and have been very good with helping any issues since we moved in.

Nick · 17 November 2016

Agent replied · 16 November 2023

Dear Nick Thank you very much for your kind words, it was a pleasure to help you and we are delighted that you’ve settled well in your new property. I look forward to speaking with you again soon. Best wishes, Ellie, Jackson-Stops & Staff, Teddington

5/5

Google

We had a lovely property chosen for us by Katie Goodman, who met my partner and I on different days so we could see the property at times that worked for us. Great service.

Vivienne · 22 May 2024

Agent replied · 16 November 2023

Dear Vivienne, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We have had a great experience working with Isabel

ANDY · 22 May 2025

Agent replied · 23 October 2024

Dear Andy, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

5/5

Google

My partner and I recently rented through JacksonStops in Teddington in October and Lara Hammond made the whole process very easy and stress free. We registered on the Monday and by Wednesday evening we were able to secure a …

Conor · 8 October 2022

5/5

Google

I recently had the pleasure of working with Jackson-Stops estate agents in Teddington, and I couldn't be happier with the level of service and expertise I received. From the moment I first met the team, I knew I was in good hands. They …

Feruz · 8 October 2023

Agent replied · 16 November 2023

Dear Feruz, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have been letting a property via Jackson-Stops for over 20 years and have had nothing but excellent service. Previously Mark, and now Tom, Katie and the rest of the lettings team are first rate. Not only is it smooth when everything is …

Jason · 8 October 2023

Agent replied · 16 November 2023

Dear Jason, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

This a review worthy of 5 stars and more. I quite honestly had the chain from hell (including the solicitors who broke the chain at exchange of contract). It was very stressful! All the way through David Fisher and Jamie McDonald were at …

Anna · 8 October 2023

Agent replied · 16 November 2023

Dear Anna, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Teddington office will be so pleased to read this. Please do not … More

5/5

Google

I am glad i decided to choose Jackson-Stops to rent a new place. The agency is extremely professional and were able to help me without fail even with my specific requirements. Special thanks goes out to Negin, she was a star from start to finish handling everything with perfection.

Mohammed · 22 May 2023

Agent replied · 16 November 2023

Dear Mohammed, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Marilyn Plews, Customer Relations Team

1/5

Google

Stay away from this branch, Worst property agent ever, Zero negotiation skills with poor communication, very condescending staffs and management.

Noname · 17 December 2025

5/5

Google

Very pleased with the service provided by Jess.

Tristan · 22 May 2025

Agent replied · 23 May 2026

Dear Tristan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team

5/5

Google

My family and I recently had the pleasure of working with Jackson-Stops to rent our first residence in the UK. Having newly arrived, we found the search for our first home to be very challenging, especially as were also seeking a good …

Kamran · 8 October 2023

Agent replied · 16 November 2023

Dear Kamran,Thank you for your kind comments regarding Lara and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Dan Burkinshaw and his team were very resilient in getting the exchange and completion of our Aunt's property across the line today during these challenging times of "lockdown", big thank you and just goes to show that business can still be done if one is inventive and imaginative, bravo and thanks again!

Emma · 22 May 2020

5/5

Google

Negin Mozafari worked conscientiously and professionally to achieve an amicable rental agreement in a tight time frame. She answered all issues raised in writing, ensuring there was no misunderstanding, which was crucial to achieving success. I have no hesitation in recommending Negin in the Teddington office of Jackson-Stops.

Fred · 22 May 2023

Agent replied · 16 November 2023

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Recently met a very pleasant gentleman, Mr Jamie McDonald, the Manager of Jackson-Stopps in Teddington. Needed an urgent property valuation. He was very courteous and extremely professional in his approach, and completed the request very promptly. Extremely pleased with the level and style of service provided. Thank you!!

Gurdip · 22 May 2023

Agent replied · 16 November 2023

Dear Gurdip, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I am so glad I chose Dan and his team at Jackson Stops to sell our house. Their immediate responsiveness to the listing and their ability to get multiple offers in very quickly was extremely pleasing. I have no hesitation in recommending the team at Jackson Stops Teddington.

Katie · 22 May 2021

5/5

Google

Excellent agency - everything went very smoothly. Would like to particularly like to recognise Chloe who really went above and beyond to provide excellent service and help us find the ideal home.

Ben · 22 May 2024

Agent replied · 24 March 2024

Dear Ben, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team

5/5

Google

Noran has made my whole experience in searching for a new flat extremely smooth and pleasant! Very professional and responsive throughout, and he works flexibly and adapts to my busy work schedule.

Kenneth · 22 May 2024

Agent replied · 26 August 2024

Dear Kenneth, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team

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Questions about Jackson-Stops and Staff Teddington

Has Jackson-Stops and Staff won any awards?

Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.

Want Jackson-Stops and Staff to help?

Send Jackson-Stops and Staff a message.

What do you need help with?

Jackson-Stops and Staff will use your details to contact you about this. See our privacy notice.

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