Trusted Agent profile · Teddington · Surrey
Verified
★★★★★
874 reviews across 2 platforms
36 High Street, Teddington, Surrey, TW11 8EW
Part of Jackson-Stops and Staff, see every office.
Jackson-Stops and Staff's office in Teddington, Surrey, at 36 High Street, is rated 4.9 out of 5 across 874 reviews on two platforms, including 872 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I've used a few of the agents in the two to let me property over the last few years. Jackson Stops has always delivered a very high quality service - Mark Birch ...Read the review from landlords
It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely ...Read the review from tenants
The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
GoogleExcellent team to work with. Appreciated all the support aloing the way to the sale of our house.
Dear Simone, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, katie
5/5
GoogleJust spoken with Sophie on the phone and just wanted to write a review because of how professional and nice she was to me. As a first time buyer she helped me so much and would definitely recommend.
5/5
GoogleMassive thanks to Jackson Stops in Teddington. Probably the fastest letting on record in London! Great job by Mark and the team and particularly well led by Ellie. Top level service all round. Thanks again
Hi Pete, it’s always a pleasure to help and we’re pleased you came back home! Really glad you have been so happy with our service and we look forward to helping you again in the future. Best wishes, Mark, Ellie and the Teddington Team
5/5
GoogleI dealt with Charlie Southall at Jackson-Stops Richmond, 5-star service, very approachable and friendly, top bloke, explained everything clearly and accurately, couldn't really ask for more!
5/5
GoogleI have dealt with Tom Ridgeway for a number of years and have always found him to be very professional and extremely easy to deal with.
5/5
GoogleThe Agency and especially Cody has been very helpful and responsive and I managed to find the right apartment in the right place thanks to them.
5/5
GoogleVery friendly and helpful agent. Tom Ridgeway is generous with his time and incredibly communicative. Good knowledge of the market and always happy to answer questions.
5/5
GoogleI recently rented a home from Jackson-Stops. I was supported throughout the process from the onset, from viewing the property, to picking up my keys and moving into a beautiful home. Tom Ridgeway, the Assistant Lettings Manager, made a stressful situation of an impending move seamless and guided me with all steps throughout the process. I would highly recommend Tom and Jackson-Stops. Thank you
5/5
GoogleI have been renting a property in Teddington and have been dealing with JSS over 3 years. The staff is extremely professional, helpful and pleasant. On numerous occasions Mark Birch personally helped me to sort out issues which even were not his responsibility , so this small note is a big thank you to Mark and his team making renting so stressless. All the best, Tamara
5/5
GoogleNatalie and Beth have been so helpful in assisting me with market advice and sourcing the right tenant. I Highly recommend using the local agent in your town as they are very knowledgeable.
Dear Harriet, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
5/5
GoogleI have been working with Jackson Stops for over 7 years. They have always found good tenants for us, which I think is the most important factor for a landlord. Their fees are reasonable. There is a strong personal relationship with the team which I appreciate very much. I would strongly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMark and his team provide a very helpful and professional service. Always available to help and only too happy to take on responsibility where required.
Dear Terry, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleIt was a pleasure working with Natalie who is very insightful and professional, she kept me updated and had good and honest discussion, not pushy and shared good long term view. Would recommend her and her team if you are looking for an agency in the area.
We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Natalie, and do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.
5/5
GoogleI have worked with Jackson-Stops for some time and found them to be absolutely essential in managing my property portfolio and for any advice I have needed. Couldn't be happier with them. Anything required is sorted for me quickly and professionally.
Dear Jini, it’s always pleasure to help - from sourcing the properties through to letting them. Kind regards, Mark Birch
5/5
GoogleMany thanks Elouisa Jones-Gray from this agency for good service and quick response. She is very helpful and punctual lady who help me in my property search. I liked work with her. Highly recommend.
Thank you Olga for taking time to provide valued feedback to us about the services we provide, which is greatly appreciated. We work hard to deliver excellent service to our clients and we are always looking for ways to improve upon how we do things.
5/5
GoogleRecently dealt with JS Teddington, for our property search and was very impressed with Kris and his team.
Dear Robin, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMark and his team at Teddington have been the letting agents for our house since 2003. We have just started with our fourth tenant and the tenancy transition has been rapid and stress free for us. it is testament to the quality of their service that we have stayed with them as landlords for so long.
5/5
GoogleI was looking for a flat to rent in Richmond and Charlie Southall was my contact. He was very professional and quick in responding.
5/5
GoogleI recently had the pleasure of working with Chloe Williams while searching for a rental property, and I cannot express enough how grateful I am for the outstanding service I received. …
Dear Bobo, Thank you for your kind comments regarding Chloe and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleVery professional service and an excellent selection of properties on offer. Ellie and the team were friendly to deal with and quickly got us set up in our lovely new flat in Teddington.
Thank you Luke for taking time to provide valued feedback to us about the services we provide, which is greatly appreciated. We work hard to deliver excellent service to our clients and we are always looking for ways to improve upon how we do things.
5/5
GoogleMy partner and I recently rented a new home via Jackson-Stops and we were supported by Lara Hammond who was absolutely excellent to deal with. She made the process very smooth and provided a professional service while offering great advice which we very much valued. We would definitely use them again and highly recommend! Thanks
Dear Josh, Thank you for your kind comments regarding Lara and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat agency and Tom Ridgeway is fantastic
Dear Nick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat service from Katie and the team!
Dear Lauren Mullet, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJackson Stops & Staff is the jewel of the High Street ! I was initially recommended to use this agency by a local tradesman & I haven't looked back! I have always received the highest customer service for both sales & rentals & the behind the scenes staff are awesome! In the management of my rental properties Mark & his team have gone the extra mile ( literally!) time & time again....... I would highly recommend this agency to anyone.
Hi Alison, thank you for your kind words, it is always a pleasure to help you with finding a new tenant. We look forward to many more years of assisting and are delighted to help any way we can. Kind regards, Ellie, Jackson-Stops & Staff, Teddington
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.
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