Trusted Agent profile · Teddington · Surrey
Verified
★★★★★
874 reviews across 2 platforms
36 High Street, Teddington, Surrey, TW11 8EW
Part of Jackson-Stops and Staff, see every office.
Jackson-Stops and Staff's office in Teddington, Surrey, at 36 High Street, is rated 4.9 out of 5 across 874 reviews on two platforms, including 872 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I've used a few of the agents in the two to let me property over the last few years. Jackson Stops has always delivered a very high quality service - Mark Birch ...Read the review from landlords
It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely ...Read the review from tenants
The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
GoogleThe service received from Lara Hammond has been one of the highest standard. Lara has been very reliable, responsive, and knowledgeable when it comes to trends and developments in the local property market. Very glad that she was guiding me …
5/5
GoogleI rented a lovely two bedroom flat through Jackson Stops and found their service to be the best of any estate agent I have ever used. There was always someone there to talk to or email and even when I locked myself out of the flat, one of their team came over to let me in. I will definitely be using them again in the future.
5/5
GoogleFrancesca was amazing, super professional. We were very happy with her support and help. I recommend her for anyone looking to rent a flat in Kingston / Teddington areas. Thanks for the good work!
Dear Ricardo, We are really pleased to read your positive review regarding the service from our Teddington Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Sam Farnan Customer Relations Team
5/5
GoogleAdam was thoughtful and listened to what I was looking for in a first rental property. His communication was prompt helpful and any issues were resolved without issue. He found times to show me flats that fit with my work schedule and I found a home after two viewings. After some frustrating experiences with other agents this was refreshingly smooth and effective.
5/5
GoogleMark and his team recently let my flat in Hampton Wick before it had even gone to market and before the decoration had finished at the asking price. Couldn't be happier with the Tenant. Thank you and well done!
We were very happy to be able to help Georgina - it was the right property and the right tenant at the right time! Best wishes, Mark
5/5
GoogleHad a good experience with Charlie and Louis with viewing and renting my new flat. Very professional people, Charlie was patient and attentive when it comes to referencing and onboarding.
5/5
GoogleGenuinely the most helpful letting agents I’ve ever used, really smooth process and very attentive to our needs while moving in
Dear Peter, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleI've recently rented a new flat through Lara, Tom and the team at Jackson-Stops Teddington and have to say it was a great experience. Regular communication and an easy and transparent process made what can be a difficult time much easier and less stressful. I really appreciate the attention and service I've experienced, thank you!
5/5
GoogleAs we looked to make our move to London, Negin has been out contact. Throughout it’s been a smooth process and Negin has always kept in contact and been very helpful, especially with a few complexities in our situation. …
5/5
GoogleFantastic service by Robert at Jackson-Stops & Staff. Very professional and always contactable. Robert went above and beyond to ensure the purchase went through very quickly and really helped to speed up the whole process. Highly recommended.
Thank you very much for your kind review Randika. I wish you happiness in your new home. Regards, Robert, Jackson-Stops, Teddington
5/5
GoogleI want to express my gratitude to Chloe and Johanna for their outstanding service. Their prompt responses and professional guidance made the entire renting process smooth and stress-free. I truly appreciate their attention to detail and …
Dear Has, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleSpoke with Alex about the renewal of our tenancy when the existing tenancy had expired. Found Alex to be proactive, helpful and professional, and the communication was excellent. I highly recommend contacting Alex and the team in Jackson-Stops if you are a landlord looking to relet or a tenant looking for the right property.
5/5
GoogleMy experience with Jackson-Stops Teddington was an excellent one. I received experienced support from Lara Hammond, who acted professionally at all times in order to aid my housemate and I in securing a rented property. Lara navigated the …
5/5
GoogleWhen we first came to Teddington in 2006 - as tenants looking for a house to rent - we quickly learned that Mark and the Rentals team were trustworthy, well organised, and good at getting things done. When we moved away from London 3 years ago and needed an agent to manage the letting of our Teddington flat they were our first choice, and they have exceeded our expectations in every aspect of the marketing and management process. We frequently recommend them to friends looking for a good estate agent in Teddington - they are absolutely first class.
Dear Alcina, Thank you very much for your great review regarding our Teddington Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleElliot was fantastic; he was not only very professional, but also always kind and available for promptly answering to my numerous questions. Without him, I would have probably never found a so nice lodgement that …
Vanina, thank you very much for your kind words, it was a pleasure assisting you with your search and I hope you enjoy your new home. Kind regards, Elliot and the team at Jackson-Stops Teddington
5/5
GoogleTom Ridgeway was an excellent lettings agent to use, very professional throughout.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAdam was thoughtful and listened to what I was looking for in a first rental property. His communication was prompt helpful and any issues were resolved without issue. He found times to show me flats that fit with my work schedule and I found a home after two viewings. After some frustrating experiences with other agents this was refreshingly smooth and effective.
5/5
GoogleThe young lady called Anisa who helped me was very attentive, calling and checking up with me throughout the whole process in a friendly manner. She made the rental search so much easier and all in all the process was smooth. 100% would recommend!!
Dear Joshua, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMy first experience with Jackson Stops went very good. I worked with Veronika Zidulina, who helped me with all my questions, viewing, agreement and key collection. Thank you!
5/5
GoogleBusiness was conducted with clarity ,reassurance was in great supply when there were uncertainties concerning any issues. I felt comfortable during my interactions with the staff. Suberb team.
5/5
GoogleDealt with Tom and Jade in the Lettings Team. Extremely professional and efficient service with all communication and transactions. 5 stars in every respect. Highly recommended. Thank you.
5/5
GoogleI have a good experience with Jackson-stops Richmond. They are very responsive for the questions I raised. I would like to thanks Elisha and Charlie for their assistance.
5/5
GoogleHave let my property out with Natalie, Chloe and Will and they have been fantastic through outnthe whole process.
Dear Deirdre, Thank you for your kind comments regarding Will, Chloe and Natalie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleThanks to Alex, finding and moving into our new place has been nothing short of amazing. Every question that we had was answered quicker than I thought were possible, never has moving to a new place ran as smooth as it did with Jackson Stops. Thank you to both Alex and the team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.
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