Every review we hold for the Swindon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe Bonnyrigg office strike again! Amazing service once again from Diane, Linda and the team helping my daughter buy her first house; We won’t go anywhere else! They go above and beyond to ensure a smooth process.
Kenny · 2 September 2024
Agent replied · 2 September 2026
Thank you so much for your kind words! We’re thrilled to hear Diane, Linda, and the team made your daughter’s first home-buying experience so positive. We look forward to assisting you with all your future needs, should you require Neilsons' services!
★★★★★ 5/5
GoogleGreat friendly and efficient service from Richard James staff, especially Claire!Thank you!
Lindsey · 24 July 2025
Agent replied · 24 October 2025
Thank you for your lovely review! We're delighted to hear that you had a great experience with our staff, especially Claire. We appreciate your feedback and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleMy neighbour was selling with neilsons so I thought I would go with them! First time selling and what an amazing and stressfree experience iv had with them! Not only they are very efficient with everything they do, each and every staff was impeccable! Such lovely friendly people. So I will definitely recommend neilsons to anyone!
Q · 2 September 2025
Agent replied · 2 September 2026
Thank you so much for your wonderful review! We’re thrilled to hear that your first selling experience was smooth and stress-free. Your kind words about our team mean a lot, and we appreciate your recommendation!
★★★★★ 5/5
GoogleNeilsons thoroughly dealt with our issue with accuracy, honesty & expediency & they didn't even represent us - so, if they represent any direct client then you will surely be looked after.
BlueBonnets · 2 April 2026
Agent replied · 2 September 2026
Thank you for your kind feedback. We’re glad we could help resolve your issue quickly and clearly, even though we weren’t formally representing you. We really appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleThe process from start to finish on buying my property through Richard James ran smoothly. All the staff are helpful and friendly. I received regular updates which was great I always knew what stage I was up too. I would highly recommend, nothings too much trouble and have made the process feel fun and relaxed not stressful.
Hannah · 17 August 2025
Agent replied · 18 August 2026
Thank you Hannah for your lovely review
★★★★★ 5/5
FacebookI purchased a property through Richard James. There were many complications in the process, however Julia Barrow was great throughout. She chased everyone on a regular basis and was brilliant in helping the transaction move along. She ensured that everyone was in the loop and managed all the relationships and parties in a pro active and professional manner.
I look forward to working again with her on future transactions. 5 stars.
Afn · 7 October 2021
Agent replied · 18 May 2026
Wow! Thank you, Ahsan. We are so pleased to hear this and can't wait to pass on your lovely feedback to Julia :-)
★★★★★ 5/5
GoogleExcellent support and advice throughout the whole process.
Good communication from start to finish.
Alison · 2 August 2026
Agent replied · 2 September 2026
Thank you for your wonderful review! We're delighted to hear you had a positive experience and that our support, advice, and communication met your expectations from start to finish. We really appreciate your kind words and your trust in us. If we can help you again in the future, we'd be happy to do so!
★★★★★ 5/5
GoogleWe have rented with Richard James for over 4 years now . Due to our landlord selling the house we have had no option but to look for another rental property and the team have been nothing but helpful in supporting us through the process and also finding our next suitable property . We have two young children , one in the local school, so staying in the area was important to us . Rebecca Barrett in particular went above and beyond to help us , even while she was suppose to be enjoying some annual leave ! We are so great full of this.
Callum Vernon has since been a great support when it comes to all of the admin involved with the new house ensuring we have all that we need.
Thank you to all of the RJ team who were involved who I may not know by name, I will always recommend you all for anyone looking to rent/ buy / sell 😊
89bex89 · 9 October 2024
Agent replied · 26 August 2024
Thank you for sharing your experience with Richard James - we're thrilled to hear that Rebecca Barrett and Callum Vernon were able to provide you with excellent service during your search for a new rental property. We appreciate your recommendation and look forward to assisting you with any future real estate needs!
★★★★★ 5/5
GoogleVery happy with the service Luisa Gemoli has provided
MissArt · 27 August 2026
Agent replied · 27 August 2026
I'm thrilled to hear that you are very happy with the service Luisa Gemoli provided! If you have any more feedback or need further assistance, feel free to reach out. Thank you for choosing us!
★★★★★ 5/5
FacebookExcellent service and prompt communication from Gemma Cowley at Richard James to help us settle in to our rental home quickly. I would recommend Gemma as she understood our situation was stressful (house purchase fell through at point of exchange so had to switch to renting in order to sell our house ASAP) She was reassuring and we always felt fully supported whenever we needed to query anything whilst renting.
Victoria · 20 August 2021
Agent replied · 18 May 2026
Thank you for the lovely review, Tori. We are so pleased to hear this and we will be sure to pass on your kind words to Gemma. :-)
★★★★★ 5/5
GoogleThanks so much to Nicole Adair at Richard James North Swindon Office.
Hugely professional and competent. She always replied promptly to any questions we had and handled our property purchase seamlessly. …
Bridget · 24 September 2024
Agent replied · 16 June 2024
Thank you for your kind words, Bridget and Paul! I'm thrilled to hear that you had such a positive experience working with Nicole Adair at Richard James North Swindon Office. It's great to know that she was able to provide you with prompt … More
★★★★★ 5/5
GoogleHuge thanks to everyone at the Bonnyrigg branch for all their help, support and advice during my house sale.
Everything went so smoothly and efficiently and Gillian & Diane were amazing at …
Paul · 2 September 2024
Agent replied · 2 September 2026
Thank you so much for taking the time to leave us this lovely review! It's so great to hear such wonderful feedback about the team, and we will certainly pass this on. Thanks again for choosing Neilsons, and we look forward to working with you again in the future, should you require our services!
★★★★★ 5/5
FacebookWe are in the process of buying our first property. I had underestimated how stressful and difficult the process would be. However, Jade as our sales progressor has been amazing. She has been quick to respond to any queries sent to her and getting answers we need in a timely way. Jade is always calm, polite and responsive. Thank you so much Jade you have been an amazing support!
Faith · 18 August 2021
Agent replied · 18 May 2026
Faith, we are so pleased to hear this and a big congratulations from us all on buying your first property. We will be sure to pass on your kind words to Jade :-) Thank you.
★★★★★ 5/5
FacebookWe had an excellent experience with Richard James, we had viewings with Georgia and James and Jade was our point of contact. Everyone was brilliant, everytime we phones or emailed, whoever got back to us was lovely, helpful and professional. Jade in particular has been brilliant, always available to help, kept us up to date without me ever having to chase and was always so friendly and positive. I'd highly recommend.
Emily · 25 March 2021
Agent replied · 18 May 2026
Thank you for taking the time to leave us this review, Emily! We will be sure to pass on your message to Georgia, Jake and Jade in our Old Town office :) We're so pleased to hear that you would highly recommend us.
★★★★★ 3/5
GoogleMoved into property on 14th July still not taken down sold sign
Elaine · 29 July 2026
Agent replied · 29 July 2026
Hi Elaine,
Please contact the branch manager garethwynthomas@richardjames.uk who would be happy to assist you.
★★★★★ 5/5
FacebookGreat experience from start to finish! We put the house on the market at the start of August and it was sold by the 11th! All dealings initially with Alanah, then Amy, during the entire process were professional and efficient. I would highly recommend Richard James.
Kristy · 27 October 2025
Agent replied · 18 May 2026
Thank you for your fantastic review of our East Swindon sales team! We look forward to working with you again in the future.
★★★★★ 5/5
FacebookJust sold our property (2 Daisy Close) thanks to the most amazing team at Richard James, thanks to Alex Hudson, Matt and Lisa for their hard work through a stressful process. Kept us up to date at all times and nothing was too much hassle, 100% recommend if you are selling your property. Thank you ♥️🏡
Kerrie · 3 March 2023
Agent replied · 18 May 2026
Thank you for the lovely recommendation Kerrie!
★★★★★ 5/5
GoogleI cannot speak highly enough of Hayley Walden. Nothing has been too much trouble for her, she has kept in touch with me, answered all my queries, called me when she said she would and has made a complicated house move less stressful than it could have been. Hayley is extremely professional and has provided an excellent service throughout the process.
Amanda · 17 August 2022
Agent replied · 18 August 2026
Thank you for the lovely review Amanda
★★★★★ 5/5
GoogleRichard James have been very helpful with the sale of my Mother's property. The sale was dealt with very smoothly and professionally. Special shout out to Hayley and to Mark who were both incredibly helpful and lovely people to work with. The whole team from beginning to end were lovely to work with. Thank you again for all of your help.
Sandy · 17 August 2022
Agent replied · 18 August 2026
Thank you for the 5 star review and your kind words Sandy! We are so pleased we were able to help you and I will make sure your comments get back to the team
★★★★★ 5/5
GoogleAll Neilsons staff made the process of selling a house straightforward and simple. They offered a seamless process from the initial stages to the final transaction. Thanks.
Catherine · 2 April 2026
Agent replied · 2 September 2026
Thank you so much for your kind words, Catherine! We’re delighted to hear that you found the selling process straightforward and seamless from start to finish. Our team works hard to make every stage as smooth as possible, so it’s wonderful to know we achieved that for you. We really appreciate your feedback and look forward to working with you again in the future!
★★★★★ 5/5
GoogleA thorough and professional team who made the legal process as easy and straightforward as possible. All enquiries were managed quickly and efficiently and I was kept updated at every stage. I will be using Neilsons again.
Allan · 2 January 2026
Agent replied · 2 September 2026
Thank you for your kind review, Allan. We’re delighted to hear that you found our team thorough and professional, and that we were able to make the legal process as smooth and straightforward as possible. Keeping our clients informed at every stage is very important to us, so it’s great to know that this made a positive difference. We really appreciate you taking the time to leave a review, and look forward to working with you again in the future.
★★★★★ 5/5
FacebookWe purchased a house through Richard James. It was a very long drawn out process due to certain issues plus covid 19. However, Laura was an absolute legend, she bent over backwards to help us through a stressful time. She chased people from the bottom to the top of the chain, other estate agents and Solicitors. We cannot thank you enough and would highly recommend Laura and Richard James estate agents.
Sara · 1 September 2020
Agent replied · 18 May 2026
Hi Sara - Thank you so much for your kind words. We're really pleased to hear you're happy with the service received, particularly during more challenging times! We'll be sure to pass your feedback on to Laura 😊 All the best in your new home!
★★★★★ 5/5
FacebookWe sold our property via Richard James recently (and actually bought it through them 9 years ago). Alex managed our sales strategy really well and delivered on his promises using his extensive experience of the Swindon Old Town market, Jake and Sadie were lovely managing our viewings and Julia did a great job managing the chain to progress the sale. We’d highly recommend them to anyone.
James · 9 August 2021
Agent replied · 18 May 2026
Thank you for your fantastic review James, it's greatly appreciated and nice to hear quite a few of the Old Town team mentioned too. We're sure you won't be thinking of moving again anytime soon, but if the time comes in another 9 years or so, you know where we are! 😀
★★★★★ 5/5
GoogleDealt with jack rogers branch manager at Richard James highworth, he helped us secure our next family home, we felt nothing wAs to much work for him, got back to our questions we had in a timely manner, and helped us through the process of having a offer accepted. Couldn’t recommend him more, when we decide to sell he will be our first point of call. Thanks Alise and James.
Noah · 17 August 2020
Agent replied · 18 August 2026
Thank you, Alise and James, for sharing your positive experience with Jack Rogers at Richard James Highworth! It's great to hear that he was so helpful in securing your family's next home and made the process smooth for you. Your recommendation means a lot, and we look forward to assisting you when you decide to sell in the future!
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