Every review we hold for the Swindon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a great experience with Richard James Estate Agency. The staff were helpful, professional and friendly throughout the whole process. They kept us informed, responded quickly to our questions, and made everything feel straightforward and stress-free.
We really appreciate the support and excellent service we received.
A special thank you to Frankie Stocker, who helped us from day one until our last day with them. Your support, patience and effort were greatly appreciated, and we’re truly grateful for everything you did for us.
We would definitely recommend Richard James Estate Agency to anyone looking for a reliable and professional estate agent.
Definitely my best choice! ⭐⭐⭐⭐⭐
Elisandra · 5 September 2026
Agent replied · 12 August 2026
Thank you for your wonderful review! We are delighted to hear that you had such a positive experience with Richard James Estate Agency and that Frankie Stocker was able to provide you with excellent support. We truly appreciate your recommendation and are thrilled that we were able to make your property journey stress-free and straightforward. Thank you for choosing us as your estate agent! ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleI want to give a special thank you to Luisa for her amazing support throughout the entire process. She was always available to answer our questions, no matter how big or small, and never made us feel like we were bothering her.
What really stood out was her dedication, she even came in on a weekend to give us a second viewing, just to make sure we felt completely confident in our decision. That level of commitment is rare to find.
Luisa is a true professional, always attentive to our needs and genuinely invested in making sure we were happy every step of the way. We couldn’t have asked for better support. Thank you Luisa Gemoli.
Salah · 5 September 2026
Agent replied · 18 August 2026
Thank you for sharing your experience with Luisa! It's wonderful to hear about the exceptional support and dedication she provided throughout your process. It's clear that her commitment to ensuring your happiness truly shines through in her work. Thank you for acknowledging her professionalism and attentiveness - she sounds like a fantastic asset to have on your side.
★★★★★ 5/5
GoogleI would like to express my sincere appreciation to Gemma Holmes for all the help and support she has given me throughout the whole process.
Gemma has been incredibly kind, supportive, and professional from the very beginning. She has always responded to my requests quickly and efficiently, making everything much less stressful. Her patience, understanding, and willingness to help have been truly appreciated.
It has been a pleasure working with Gemma, and I am very grateful for everything she has done. I would highly recommend her to anyone looking for an estate agent who genuinely cares about her clients and provides outstanding customer service.
Thank you, Gemma, for all your hard work and dedication.
Minodora · 5 August 2026
Agent replied · 16 July 2026
Thank you for sharing your experience with Gemma! We're thrilled to hear that she provided you with such excellent support and service throughout the process. Gemma truly values her clients and is dedicated to making sure their needs are met. We appreciate your recommendation and are grateful for the opportunity to work with you!
★★★★★ 5/5
GoogleI would without a doubt recommend Paige from Richard James to those interested in buying their first home. Confident, knowledgeable and incredibly approachable. I recently had a very bad experience with another Estate Agent and Paige restored my faith and then went further to the next level. She has gone out her way to provide extra information that was really valuable and was so informed but also I really trust her. Both me and my sister were really happy how helpful Paige has been in what is an exciting but understandably complex process of making a significant decision to buy our first home together. Highly recommend to all my friends and family. Thanks again Paige, you are doing a stellar job!
Jennifer · 5 August 2026
Agent replied · 16 July 2026
Thank you for the kind words and recommendation! We are so glad to hear that Paige was able to provide you with a positive experience and restore your faith in the home buying process. It's wonderful to hear that both you and your sister were happy with the level of support and guidance Paige was able to offer. We truly appreciate your feedback and look forward to assisting you in the future.
★★★★★ 5/5
GoogleThere is nothing I could have suggested to have made Neilsons any better. From the Estate Agent to the Solicitors I have only good things to say. Knowledgeable and skilled, timely in their communications and answered all my questions even when they may have sounded a bit obvious. I found them reassuring and a thoroughly professional and great value for the money company, and the staff sense of humour was much appreciated. Thank you Neilsons for such a smooth and quick process. So grateful to you all. Thank you.
Mandy · 2 August 2026
Agent replied · 2 September 2026
Thank you so much for your incredibly kind review. We're delighted to hear that you had such a positive experience with both our Estate Agency and Legal teams. It's wonderful to know that you found our staff knowledgeable, professional, approachable, and reassuring throughout the process. We're especially pleased that our communication, sense of humour, and commitment to answering every question helped make your sale as smooth and stress-free as possible. Your thoughtful feedback means a great deal to us, and we're truly grateful that you chose Neilsons. We wish you all the very best for the future!
★★★★★ 5/5
GoogleWe have been using Richard James Lettings Services for our properties for the last 7 years.
They have always been pleasant and very good to work with.
I would like to especially thank Frankie Stocker from the North - Swindon office for managing our properties very well. It has always been a great pleasure working with the team.
Looking forward to working more in the future with the team. 👍 🙏🙏🙏
Nabin · 5 August 2026
Agent replied · 22 July 2026
It's wonderful to hear about your positive experience with Richard James Lettings Services over the past 7 years, and thank you for recognizing Frankie Stocker from the North-Swindon office for their excellent property management. We appreciate your kind words and look forward to continuing to assist you with your properties in the future. 👍🙏🙏🙏
★★★★★ 1/5
GoogleAppalling management, serious mistakes, and 8 weeks wasted. Highly unprofessional.
Our experience with Neilson has been deeply frustrating and disappointing. From the very beginning, the management of our property sale was riddled with unacceptable mistakes on their part.
It started with a serious error in the property listing itself. After we pointed it out, the corrections were delayed, and to make matters worse, they made a series of promises that were never fulfilled. The most frustrating part wasn't just their technical incompetence, but their complete lack of accountability and empathy: at no point did they take responsibility for their blunders or offer an apology.
Due to their poor management, neglect, and lack of honesty, we have lost 8 full weeks of vital time. They play with people's money, time, and peace of mind. Avoid them if you are looking for a reliable and professional agency.
Alberto · 2 June 2026
Agent replied · 2 September 2026
Thank you for taking the time to share your feedback, Alberto. We are genuinely sorry that your experience with Neilsons fell short of the standard we aim to provide.
We fully acknowledge that mistakes were made during the marketing of your property and understand the frustration and disappointment this caused. As soon as the issues were identified, corrective action was taken promptly - including resolving one of the listing errors within 24 hours of the property going live. We also carried out a thorough internal review of the concerns you raised to ensure that it does not happen again.
We appreciate that, despite our efforts to address matters and apologise directly, the experience impacted your confidence in our service. In recognition of this, we covered your entire associated fees and outlays as a gesture of goodwill, which you accepted at the time, in full and final settlement.
While we regret that your overall experience was not a positive one, we do believe the issues raised were treated seriously, addressed responsibly, and resolved as quickly as possible. Feedback such as yours is taken very seriously and is used to help improve our service going forward.
★★★★★ 5/5
GoogleWe can’t thank the team enough for their support throughout the purchase of our bungalow. From start to finish, Charlotte, Laura, Charlie and Chloe were absolutely fabulous. Especially Laura who is a credit to Richard James.
Although the sale proved to be quite hard work at times, they remained positive, proactive and incredibly supportive the whole way through. Nothing ever felt like too much trouble, and they kept us informed and reassured at every stage.
Their professionalism, dedication and friendly approach really made a difference during what could have been a very stressful time. We always felt in safe hands.
We would highly recommend them to anyone looking to buy or sell a property.
Thank you again for everything.
Maddy & Brian
Madeleine · 17 May 2026
Agent replied · 18 August 2026
Thank you for sharing your positive experience with Charlotte, Laura, Charlie, and Chloe. We're delighted to hear they provided excellent support and made the process smoother for you. We appreciate your recommendation and are here to assist with any future property needs you may have.
★★★★★ 5/5
GoogleEveryone in the highworth team that we spoke to were helpful and proactive. Laura who managed our sale and Chloe who helped us with our second viewing, were both brilliant. They were efficient, proactive and communicated well throughout the whole process. They were also incredibly friendly and went above and beyond by getting my daughter a gift for her to find on moving in day - she loves it! Thank you so much Laura, Chloe and the highworth team!
Rose · 17 April 2026
Agent replied · 18 August 2026
Thank you so much for recognizing the hard work and dedication of Laura, Chloe, and the rest of the Highworth team! We are thrilled to hear that they were able to provide excellent service to you and your family throughout the process, and we will be sure to share your kind words with the team. It was our pleasure to assist you, and we wish you all the best in your new home!
★★★★★ 5/5
GoogleMy partner and I have just bought our first home together with the help of Neilsons and had a great experience.
Diane was fantastic throughout the whole process. She kept us updated, answered our questions quickly, and made everything feel much less stressful. As first-time buyers we had lots of questions, but she was always patient and happy to help.
The whole Neilsons team were friendly, efficient, and easy to deal with. I’d definitely recommend them to anyone looking for help buying or selling a home. 🏡
Leah · 2 April 2026
Agent replied · 2 September 2026
Thank you for your lovely review, and congratulations to you both on buying your first home! 🏡
We’re delighted to hear you had such a positive experience and that Diane was able to support you throughout the process and help make everything feel less stressful. We’ll be sure to pass on your kind comments to her and the rest of the team.
Thank you again for choosing Neilsons, and we wish you many happy years in your new home! ✨
★★★★★ 5/5
GoogleThe girls at Neilsons Bonnyrigg were absolutely amazing. Got my keys only 5 weeks after my offer got accepted. They made buying my first home very easy and helped guide me through everything. They are all amazing at what they do and you are in very safe hands. An extra thanks to Diane and Linda who went above and beyond to make this experience one I’ll never forget. Thank you to all the team 🩷🏠
Katie · 2 May 2026
Agent replied · 2 September 2026
Thank you so much for your lovely review, Katie! We’re absolutely delighted to hear that your first home-buying experience was such a positive one and getting your keys in just 5 weeks is fantastic!
The team at Bonnyrigg will be so pleased to hear your kind words, especially Diane and Linda. We’re glad they could support and guide you every step of the way to make the journey smooth and memorable.
Wishing you all the happiness in your new home 🏠 and thank you again for trusting us!
★★★★★ 5/5
GoogleAll the staff at Richard James have been great, in particular Olivia Forty, who has gone above and beyond to resolve multiple issues whilst placing a tenant for me. She has what it takes to succeed in this challenging industry. Don’t hesitate in giving Richard James Lettings a chance to manage your properties.
Steve · 22 August 2026
Agent replied · 22 August 2026
Thank you for the glowing review! We are thrilled to hear that Olivia provided exceptional service while assisting you with your property. At Richard James Lettings, we strive to go above and beyond to meet our clients' needs. We look forward to the opportunity to continue to impress you with our property management services.
★★★★★ 5/5
GoogleNeilsons Bonnyriggwere were brilliant from start to finish, both for selling my old home and purchasing my new one. The service was excellent at every stage and they supported me through what really can be a very stressful transition.
Every member of the team I had contact with was so helpful, and I'd definitely recommend their services.
Carolyn · 2 June 2026
Agent replied · 2 September 2026
Thank you for your wonderful review. We're delighted to hear that our team was able to support you throughout both your sale and purchase, making the process as smooth as possible. We truly appreciate your recommendation and wish you all the best in your new home.
★★★★★ 5/5
GoogleI've recently asked Richard James to rent out my property. Olivia Forty has been so helpful in guiding me through the process and keeping me updated on prospective tenants. The process has been very straightforward, and fingers crossed, my tenants should be moving in shortly!
Kay · 23 August 2026
Agent replied · 23 August 2026
Thank you so much for sharing your experience with us! We're thrilled to hear that Olivia has been instrumental in assisting you with renting out your property. We're confident that your tenants will have a smooth move-in process, and we're here to help every step of the way.
★★★★★ 5/5
GoogleWe have used Neilsons for nearly 40 years with all our house moves, wills and POA.
This last 12 months we dealt with the Bonnyrigg branch as we had a couple of family bereavements and required assistance with house sales and Certificates of Confirmation , to wind up estates.
Ramune Gilfillan was exceptional in her professionalism, as well as being empathetic and totally approachable.
All members the team were patient, kind and informative and we would highly recommend Neilsons for their services.
What could have been a stressful experience was executed very smoothly, and We thank them for this!
Karen · 2 November 2025
Agent replied · 2 September 2026
Thank you so much for taking the time to share your kind words and for your continued trust in Neilsons over the past 40 years. We’re truly sorry for your recent losses and are glad that Ramune and our Bonnyrigg team were able to support you during such a difficult time. Your recognition of their professionalism, empathy, and care means a great deal to us. We’re delighted to hear that everything was handled smoothly, and we deeply appreciate your recommendation.
★★★★★ 5/5
GoogleWe have been delighted with Neilsons, we have felt very supported over the last few weeks selling our property, which is now under offer. Kirsten Olverman and the Property Team managing our viewings have been great. Kirsten was our lucky charm in the end. Thank you Martin & Kirsty
Martin · 2 July 2026
Agent replied · 2 September 2026
Thank you, Martin and Kirsty, for your kind review. We’re delighted to hear that you’ve felt supported throughout the sale of your property and that your home is now under offer.
It’s great to know that Kirsten Olverman and our Property Team provided such a positive experience and helped make the process as smooth as possible. We’ll be sure to pass on your lovely feedback to the team.
Thank you for choosing Neilsons!
★★★★★ 5/5
GoogleI had such a positive experience working with Rocky. From the very beginning, he was professional, approachable, and incredibly helpful.
Rocky’s knowledge and guidance were invaluable, and his friendly manner made the whole experience really smooth. Nothing ever felt like too much trouble for him, and I always felt supported and reassured.
I’m really grateful for all his help and would highly recommend Rocky at Richard James to anyone buying or selling a property, he genuinely made the process so much easier.
G28 · 5 October 2025
Agent replied · 24 October 2025
I'm thrilled to hear about your positive experience working with Rocky! It's wonderful to know that his professionalism, approachability, and knowledge were able to make the process smooth and reassuring for you. Thank you for recommending Rocky and Richard James to others, it's clear he made a positive impact on your property journey.
★★★★★ 5/5
GoogleOur experience with Neilsons has been fantastic! A huge thank you for your professionalism and support. Thank you to Jade for her exceptional negotiation skills, thank you for all the advice/support from Valarie, Susan in the Bonnyrigg office and Donna who was absolutely brilliant helping us through the process. You are all a credit to Neilsons and we appreciate everything you have done for us. We are so happy in our new home!
It has been a pleasure working with you all.
Rebecca · 2 September 2025
Agent replied · 2 September 2026
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with the team and that you’re happy in your new home 🏡 The team will be especially delighted to receive your kind words. It’s been a pleasure working with you, and we wish you every happiness in your new home! We hope to assist you in the future, should you require any further assistance.
★★★★★ 5/5
GoogleFollowing the loss of my parents, in March 2023, Neilsons were contracted to complete the necessary administration of their estate and on joining the company in August 2023, Ramune Gilfillan was assigned to the contract and communications have been dealt with by her in the ensuing year and a half.
I am genuinely grateful to Ramune for her patience and tenacity dealing with the various government, finance and utility companies, some of whom have been truly awful companies with the most appalling customer service.
I have enjoyed our correspondence course including many telephone calls over this time and appreciated her ability in eventually concluding the various matters successfully. Although grateful and relieved to be at the end of the process I shall miss dealing with Ramune who has been very supportive throughout and I feel she has become a friend. Many thanks for all your endeavours during this time and I would recommend Ramune for anyone requiring assistance with executory estate administration.
Nykie · 2 September 2025
Agent replied · 2 September 2026
Thank you, Nykie, for your kind words and heartfelt recommendation. We are so pleased to hear that Ramune’s patience and support made a difficult time easier for you. Your feedback means a great deal, and we will ensure Ramune knows how much her efforts were appreciated.
★★★★★ 5/5
GoogleCharlie leads a brilliant team here. Laura Woolley dealt with my purchase, for both myself and the seller, and Chloe was incredibly helpful, even getting me in for a last-minute visit to show the family the place once the sale had been …
Richard · 17 July 2026
Agent replied · 18 August 2026
It's great to hear about your positive experience with Charlie and the team! Laura and Chloe truly went the extra mile to make your home-buying journey a smooth and enjoyable one, offering support and assistance every step of the way. Their … More
★★★★★ 5/5
GoogleA big thank you to Luisa for helping us to secure the house we really wanted in such a short time! Your kindness and professionalism are exceptional. Thank you
Wioleta · 3 October 2026
Agent replied · 5 October 2026
I'm thrilled to hear that Luisa was able to help you secure your dream house so quickly! Your kind words are truly appreciated, and it was our pleasure to assist you in finding the perfect home. Thank you for sharing your experience!
★★★★★ 5/5
GoogleWe purchased our new home via Richard James and from the very beginning we recieved a fantastic service.
Charlie and Joe were very helpful in finding us a property that suited our needs and budget and communicated very well between us and the sellers.
We used a well known chain estate agents (out of area) for our home sale and had it not been for Richard James in particular Laura for her constant progress updates and check ins we would not have had such a good process. Laura was fundamental in helping relieve the stress of the move, she is just fantastic at what she does! It’s down to Richard James that our sale managed to go ahead after 8 long months of delays. I cannot recommend Richard James enough, they go above and beyond to help in anyway they can and you feel they truly care. If you are looking for an estate agent that you can trust with great communication look no further.
We would only use Richard James in future!
Sophie · 17 August 2025
Agent replied · 18 August 2026
I'm so glad to hear about your positive experience with Richard James! It's great to know that Charlie, Joe, and Laura were able to provide you with excellent service throughout the process of purchasing your new home. It's always rewarding to work with a team that goes above and beyond to make the experience as smooth and stress-free as possible. Thank you for recommending Richard James, and we look forward to assisting you in the future!
★★★★★ 5/5
GoogleViewed a property yesterday with Chloe and we were super impressed with her professionalism & dedication to meet us. Floods, road closures, a jog to the property, instead of postponing she was determined to get there! Whilst the property didn't fit our requirements, I'd definitely have no issue dealing with RJ again. Many thanks Chloe!
Jo · 17 March 2026
Agent replied · 18 August 2026
Thank you for the wonderful feedback! Chloe truly goes above and beyond for her clients, and it's great to hear that despite the property not meeting your requirements, you still had a positive experience with her. We appreciate your kind words and look forward to assisting you in the future.
★★★★★ 5/5
GoogleVery good communications to view a house we are interested in , prompt, informative , professional and friendly viewing even helping to entertain our little grand daughter whilst we looked around ! Thank you Chloe and Charlotte .
Charlayne · 17 July 2026
Agent replied · 18 August 2026
Thank you for your kind words! We're thrilled you had a great experience viewing the house. Chloe and Charlotte enjoyed entertaining your granddaughter - we always aim to make our viewings informative and enjoyable for everyone. We hope to assist you further in your home search.
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