Richard James reviews

★★★★★ 5/5

Google

Very good communications to view a house we are interested in , prompt, informative , professional and friendly viewing even helping to entertain our little grand daughter whilst we looked around ! Thank you Chloe and Charlotte .

Charlayne · 17 July 2026

★★★★★ 5/5

Google

Richard James helped me move my elderly parents from Cheshire to Wiltshire. In the course of the move I spoke with several staff members and all were responsive and friendly. My parents hadn’t moved house for 45 years and I haven’t for 25 years, so we were all a bit daunted by the prospect but Richard James, especially Jemma Fields, helped us navigate the process. I would recommend them to others.

Neil · 9 October 2025

★★★★★ 5/5

Google

"Courtney at Richard James Agency has been an exceptional point of contact throughout our 6-month tenancy. Her support and responsiveness have been outstanding, from addressing move-in maintenance issues to facilitating a seamless move-out process as the property is returned. We greatly appreciate her dedication, professionalism, and helpful nature. Highly recommend working with Courtney and Richard James Agency for a stress-free rental experience."

Asad · 5 December 2025

★★★★★ 5/5

Google

Thank you to Louisa for showing me the property. You are very professional and thorough it has been a pleasure dealing with you. I would definitely recommend Luisa.

Leon · 21 August 2026

★★★★★ 5/5

Google

Charlotte was absolutely wonderful to deal with. Although the deal didn’t quite work out as we’d hoped, her service was exceptional from start to finish, truly five-star. Communication was consistent, clear, and highly professional throughout. A big thank you to Charlotte for being an absolute delight to work with. I’d be more than happy to work with her again in the future.

Josh · 17 November 2025

★★★★★ 5/5

Google

Very professional Estate Agent with a strong coverage and good experience of the local housing market. Their Agents were very good at sifting potential offers and building a strong relationship with the best placed buyers. Their pricing advice for the house was realistic and their negotiation skills were strong in closing the sale. Communication with myself, the buyer and the solicitors was always timely and optimised the time from offer to completion.

Roger · 17 August 2025

★★★★★ 5/5

Google

Richard James have been great with our first time move. All the agents at Richard James in highworth are very friendly. they kept us up to date with all the process for our first time home. especially Laura Woolley she was very helpful and keeping us updated with the full process and if we had any questions was able to help and get the answers.

DJCyberRich · 17 October 2025

★★★★★ 5/5

Google

Luisa gemoli, was absolutely amazing! She was, extremely friendly, and welcoming! I was really nervous, before the viewing, and luisa helped settle my nerves. She was also, extremely helpful! She answered all questions, we had and, went above ans beyond to get the answers, we were searching for! I would definitely, recommend having luisa, as your estate agent, when it comes to going through, Richard James estate agents!

Emma · 5 September 2026

★★★★★ 5/5

Google

The lovely Charlotte and Chloe were great when my partner & I requested to view a property. They were super responsive, got all our questions answered promptly and were really supportive during the whole process as we were first time buyers. I had full trust in them which was wonderful as I've had a number of not-great Estate Agent experiences!

Isabella · 17 October 2025

★★★★★ 1/5

Trustpilot

Don’t trust Richard James

We made an offer on a property being sold by Richard James in early 2025. Our offer was rejected but nothing wrong with that. A few months later Richard James staff phoned us and asked if we were still interested in buying the property. They gave us some ridiculous story about the buyers splitting up and going their separate ways on the day contracts were to be exchanged. We told them we were still interested, our offer was accepted and we were told that the sellers wanted a quick sale because they had bought a property and wanted to move. There is always a delay while a solicitor is instructed, ID and money laundering checks are done, but we progressed as quickly as we could. Our surveyor gave up two days of his holiday to do the survey and produce the report. Richard James staff hassled us for weeks, emailing or phoning most days. On one day they phoned us five times between two junctions on the M5 while we were driving. Then it all went quiet. We heard nothing and we had to pursue them. The story changed again and now the sellers were stuck in legal negotiations about the property they were buying. They had been ready to move supposedly. We signed our copy of the contract and returned it to the solicitors and we transferred them the money. Out of nowhere Richard James staff contacted us and told us we needed to complete in 3 days! Richard James staff wanted to be the agents and the solicitors at the same time. By this time it was late November and we had multiple commitments we could not change including some time out of the UK in Eastern Europe. We agreed to exchange when we were back in the UK with a view to completion in late January. In early December Richard James staff contacted us and informed us that they had sold the house to someone else. Our researches revealed that they had relisted it on the market in November without telling us. We were left thousands of pounds out of pocket due to legal fees, surveyors fees, lost bank interest and fees to other professionals who had viewed the property with us. Our further researches revealed that Richard James has a habit of ‘sham listing’ properties for one day only when they have already sold them to their contacts without the properties being sold legitimately on the open market. Companies like Richard James are the reason estate agents are widely held in contempt and not trusted. They are unprofessional and untrustworthy. When we told the story to other agents without naming Richard James all of them said something along the lines of ‘that must have been Richard James’. We would never use Richard James again for buying or selling. We advise friends and family the same. Regulation of estate agents in the UK is well overdue. It is time that these unethical practices were outlawed. One star is a star too many for Richard James

Michael · 23 January 2026

★★★★★ 5/5

Google

I would like to thank Cheryl Hopes and the team for the professional way my properties have been handled regarding getting them let. Cheryl has handled it all very well and enabled me to concentrate on the farm as she has taken on all things required to get them let. Once again a big thank you Kind Regards Paul

Paul · 9 October 2025

★★★★★ 1/5

Google

What a horrendous company!! I've so far sent 4 requests (2 via right move and 2 directly through their website) to contact me for a viewing on a property in Shrivenham. As a cash buyer I am in a good position to purchase property, however they have not bothered to contact me! I'm sure the vendor would love to know about their utter incompetence to sell a property! I will avoid at all costs any property for sale with this joke of an estate agent, and will most definitely NEVER sell a property with them!

D · 17 May 2026

★★★★★ 5/5

Google

Staff were very helpful, and always willing to assist, especially Laura Woolly who was constantly getting in touch with the me and updating me with the progress

Victor · 17 June 2026

★★★★★ 5/5

Google

Thank you to Charlotte for showing us our future home in Shrivenham. Charlotte was very professional and helpful and responded very quickly to any questions. In fact the whole team at Richard James has been very supportive and helpful. The sale process isn't yet completed but we have been impressed with everyone at Richard James.

Sandra · 17 September 2025

★★★★★ 5/5

Google

Very happy with the service we received on Friday with our viewing could not have asked for better service and everything was in detail explained, very happy and kind person from your office that assist us greatly appreciated and recommended 110%,for future viewings to the public,Thank you very much Kind Regards Christiaan &Chetina Grobler

Christiaan · 29 September 2026

★★★★★ 1/5

Google

Parents were in the process of buying a property with Richard James, with a price agreed and most of the legal paperwork completed the owner suddenly increased the price by £12000. Before giving my parents the chance to increase their offer Richard James relisted the property that same day. This seems like this was done to put pressure on my parents to quickly hand over the extra £12000. Disgusting morally. Terrible communication. Edit after response: Maybe grow a back bone and ask the vendor to give the people they have strung along for 2 months at least a day to take action.

Kyle · 19 October 2024

★★★★★ 5/5

Google

What can I say Chloe and Charlotte have been proactive, communicative and professional from day one. We could only view at 5.30 pm but no issues to them they booked in viewings to suit us even showing us other properties nearby. The waiting game once we offered felt like forever but they were on the case following up each day until we reached an amount that suited both parties. They go above and beyond nothing is too much trouble behaving as if it is their own business I always felt they had our interests at heart. Cannot recommend enough if you are selling or buying in their area then you can’t get better ⭐️⭐️⭐️⭐️

Debbie · 17 March 2026

★★★★★ 5/5

Google

Neilsons were fantastic from beginning to end when we sold our flat. The whole process felt smooth and stress-free, and we always felt well supported. We can’t recommend them enough.

Dovile · 2 April 2026

★★★★★ 5/5

Google

We viewed a property today . We were warmly greeted by Charlotte . She was very informed about the property even down to when the boiler was installed . She answered all our questions without hesitation . Thank you Charlotte . We hope to see you again dependant on our house sale Dee and Geoff

Dee · 17 August 2025

★★★★★ 1/5

Google

Please avoid dealing with this agency . we rented a flat with them, there was a leaking from the above the property , we reported the issue , they did not even took the time to come and have a look into it . Very terrible experience, please avoid dealing with them. for a few dust, they are charging us 155 , a big SCAM. This agency does not deserve any star . our daughter was sick twice in this property . dehumidifier was on 24 hrs On . until now, we did not receive our deposit. We raised a complaint but they come back to us with bla bla without a resolution. We are planning to take to ombudsman

Said · 5 March 2026

★★★★★ 5/5

Google

I recently sold my flat with Richard James, and despite a few hiccups along the way, they really pulled through. We faced tough buyers and unexpected property issues, but Richard James stayed on top of everything. Their clear communication and sheer determination made all the difference. Even when things got tricky, they handled it with calm and confidence, keeping me in the loop and pushing forward. If you need someone who won’t quit on you, Richard James is the team to call. Big thanks to Kelly, Laura, Ellis and Nicole for all their help with this property!

Xander · 17 August 2024

★★★★★ 1/5

Google

Terrible service!! Not once but twice did they fail to contact me to reschedule bookings, in their words ‘forgot’. Complete waste of my time for what should be an enjoyable experience for a first time buyer. We were left waiting outside on both occasions for 30 mins which is completely unacceptable. I definitely won’t be putting ANY business through Richard James and I certainly wouldn’t recommend them for selling your house if they can’t contact buyers in good time. Seems they take on more than they can handle…

Lauren · 5 February 2026

★★★★★ 5/5

Google

I cannot thank Hannah at Butlers enough. From the first day she met me, she believed in me and knew I was the right person for this home. My personal circumstances made the process long and complicated, but Hannah never gave up. She worked …

Samantha · 29 June 2026

★★★★★ 5/5

Google

Diane and the team are nothing short of exceptional and truly are great solicitors. They deliver a great service while maintaining a personal and approachable touch

Philip · 2 March 2026