Richard James Swindon reviews

★★★★★ 5/5

Google

I would just like to say how happy I am to move into my new property found for me by Richards James . It has exceeded my greatest expectations , and I will not be moving again , because I have found my forever home . Although the process of buying it went on for quite a while , the optimism and reassurance provided by Laura Woolley kept me confident that it would all work out well in the end . Many thanks , and I will certainly highly recommend you in the future .

Peter · 17 August 2023

★★★★★ 5/5

Google

Richard James have been my trusted lettings agent for sometime and I would recommend them to anyone looking to rent their property in the Swindon and surrounding area. Also big thanks to Cheryl for managing my property professionally and always with a smile.

Russell · 14 May 2025

★★★★★ 5/5

Google

We are with Richard James from 5 years and we had always a good experience. Cheryl is the best lettings property manager that we had by now and she was always answering promptly to all our calls and sort out all the issues.

Andreea · 14 May 2025

★★★★★ 5/5

Google

Recently sold my bungalow within 2 days of instructing this estate agent. Sold before it went on Rightmove. Also they recommended Superb Moves of Swindon and I could fault them. Both companies are true professionals.

Derek · 3 August 2025

★★★★★ 5/5

Google

Absolutely delighted with the service I received from Neilsons when purchasing my first home! Diane, Gill, and Sheila in particular went above and beyond to ensure that I was informed and supported every step of the way, from the initial consultation right through to post-settlement. Their expert advice, speedy updates, and thorough explanations made me feel completely at ease throughout the process, making a potentially daunting experience completely stress free. I cannot recommend this fabulous team enough. Thank you!!

Jodi · 2 September 2025

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service, they failed to list the property for two weeks then listed it incorrectly and all the search parameters were wrong. They didn't carry out the marketing campaign as advertised until we rang to complain. When we got a sale they miss handled it and caused our buyers to look elsewhere then said it was not their fault after they had contacted the buyers to say the chain wasn't complete , after they had told them, a week before that it was complete. They then said the property we were buying was likely to take a few months to find somewhere to go and the buyers started looking elsewhere. Totally miss handled. Avoid at all costs

Andrew · 19 May 2026

★★★★★ 5/5

Facebook

We swapped to Richard James due to lack of communication from previous estate agents unfortunately we lost our buyers when we thought we weren’t far off completing and they seemed oblivious to the situation and so due to delays and financial implications already incurred we needed to ensure our property would be sold as quickly as possible. Richard James ensured the photos and marketing was done as quickly as possible and from relisting on the Friday we had a viewing that afternoon and had accepted an offer the following Tuesday so certainly put our minds at rest. They have a dedicated sales progressor in our case Amy who kept us updated throughout and assisted me as I work in the legal sector to get responses from the buyers solicitor as quickly as possible. From the memo of sale to completion we managed this in 6 weeks although we were lucky to have first time buyers. Would definitely trust them to handle a property sale for us again highly recommend.

Caroline · 30 July 2025

★★★★★ 5/5

Google

I would like to say thank you to all the workers that have helped me find a house and they have been very helpful. Especially Ellis. Soon I will move into my new house and in a very stressful time after 10 years of renting a house I have …

Krysia · 30 September 2024

★★★★★ 5/5

Google

Myself and my wife are so glad that we have managed to finalise two bedroom property to rent in Swindon . Team at Richard and James were very professional and very supporting and helpful . They made us feel very welcoming both over telephonic conversations and also when we met them face to face . Sadie was our Letting Negotiator and she was brilliant . Once again thank you very much Sadie and entire team of Richard and James for providing us with such a delightful customer experience . Delphy & Shivona

Delphy · 20 September 2022

★★★★★ 5/5

Google

Richard James is certainly the best estate agent we have used. We’ve dealt with a few agents in the past, but this has been the best experience so far. Michelle, who assisted us when we left the property, and Cheryl, our property manager, were both very helpful and responsive throughout. Even though we’ve now moved out, we would definitely recommend Richard James to others.

Nik · 5 November 2025

★★★★★ 5/5

Google

Sales progression is the key part of Richard James’ service, worth every part of the fee. The marketing and viewings were all handled very well indeed, but it was the determination, grit, honesty and calm professionalism of the sales progressor that got the sale to exchange. Hayley was our most trusted person in the final, tricky weeks of the sale process. She managed to get everyone in the chain back on track when wheels threatened to fall off, liaising with solicitors, agents and buyers with great tact and skill. Thank you.

C · 17 August 2022

★★★★★ 5/5

Google

Been a client of Richard James for over 5 years and always been impressed by the team. My recent experience of letting a flat with Cheryl was exemplary - first class stuff!

Dean · 14 May 2025

★★★★★ 5/5

Google

Excellent experience with Charlotte yesterday at a property. She was extremely helpful in every way anticipating every question and getting the balance of offering friendly information and letting us get on with it ourselves just right

Claire · 17 June 2026

★★★★★ 5/5

Google

The service provided during the purchase of our new house in a new region of the country was impressive from start to finish. A quick understanding of our requirements enabled us to see the property as soon as it came on the market. Laura's gentle but tenacious approach ensured the whole process moved along at pace to a successful conclusion and we moved in on the date agreed at the outset.

David · 17 August 2025

★★★★★ 5/5

Google

The staff at Neilston made selling my house so easy and stress free I would recommend to family & friends

Allison · 2 September 2025

★★★★★ 5/5

Google

Having dealt with Cheryl Hopes renewing a tenancy agreement I have had no issues at all and all has been very smooth. Nothing is too much trouble for Cheryl. Excellent.

Jonathan · 14 May 2025

★★★★★ 5/5

Facebook

I can't recommend Daisy, Luke and Alex from the RWB branch enough. Sold and Bought a property with them this summer. Excellent communication and a total pleasure to deal with. Very proactive in getting viewings when selling a property. You won't regret going with them.

Ruth · 16 October 2024

★★★★★ 5/5

Google

We dealt with Pasquale Mazzotta to find a new home and he helped to make the process so easy and stress free. He got back to us with a decision from the landlord within a day and answered any questions we had during the process. Not a bad word to say, thank you Pasquale!

Abigail · 14 May 2024

★★★★★ 1/5

Google

Extremely poor experience with Richard James (North Swindon). As a landlord, I experienced repeated mismanagement, lack of communication, unauthorised decisions, and unresolved maintenance issues that caused both financial loss and significant stress. I went thought the official (in house complaint process) and now have an open case with the Property Ombudsman. I would strongly caution others to avoid entrusting their property to this branch.

Argini · 3 October 2025

★★★★★ 5/5

Google

I hear and see plenty properties going up for sale round about me from other estate agents but when I see the Nealsons for sale sign going up they sell the property vertically quickly !! I certainly know where I will get to sell our property NEILSONS

Dicey · 2 March 2026

★★★★★ 5/5

Google

We really appreciated the care we received from Diane,Gillian and all the lovely ladies at the Bonnyrigg branch.They helped make the sale and purchase,as stress free as possible.Always professional,but so friendly and enthusiastic, nothing was too much trouble for them.We would highly recommend Neilsons.Catherine and Alan Grevers.

Catherine · 2 September 2024

★★★★★ 5/5

Google

For many years we have used Richard James as our agent for the letting of our property in Swindon. We have always found them to be totally professional, efficient and friendly for both the initial marketing and for the ongoing lettings support. I have no hesitation in recommending them and they are now are the natural choice for selling our property.

David · 9 October 2025

★★★★★ 5/5

Google

Cannot fault the service and overall experience from start to finish. As a purchaser quickly Mark identified our requirements and limitations and worked hard to facilitate a deal to get it over the line to suit all parties. To also have Laura follow up the conveyancing process on an almost weekly basis was useful to keep the sale on track. I would highly recommend this team!

Anne · 17 August 2025

★★★★★ 5/5

Google

From contacting Neilsons to completion of sale was about 7 weeks. Neilsons kept me informed at every stage of where we were in relation to the sale. The staff are all very efficient and also super friendly. The final bill was less than …

Neil · 2 September 2024