Trusted Agent profile · Swindon
Verified
★★★★★
573 reviews across 1 platform
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AZ
Richard James Apartments & Investments's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 573 reviews on 1 platform, including 573 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Richard James Apartments & Investments, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
GoogleConnor and the team at Richard James has been super efficient in finding a new tenant for my property, which has been much appreciated. A great team.
Thank you for the review James! We are so happy we were able to find a tenant for your property. We will make sure Connor and the team get your lovely words
5/5
GoogleMany thanks to Gee Mossom and Gemma Cowley for a quick and easy transition between tenants, for arranging a cleaner at short notice and for keeping me informed throughout the process - top service!
Hello Clare, thank you very much for your 5 star review. Gee and Gemma will appreciate your kind feedback. Have a great day!
5/5
GoogleReally impressed at the fast responses and good communication throughout, and professional attitude throughout. I was selling a property at the lower end of the market but the service from Jack and Kelly was top notch. Highly recommended!
Thank you for the review Caroline!
5/5
GoogleAmazing staff, so kind, polite and always helpful and supportive! Bought my dream house with their help and will recommend S&W to everyone! Thank you for always be there and ready to help, reply to any questions and support through a difficult but exciting process of buying a property! Thank you Samuel, Izzy and Melissa! All the best to you!
5/5
GoogleToday I had a viewing of a property for rent after coming to Swindon and the Richard James team helped a lot. Their office itself is a very pleasant place and my sincere gratitude for the excellent service given by Zoe.Her instructions were …
I'm so glad to hear about your positive experience with the Richard James team and Zoe! It's wonderful to know that you found their office pleasant and received excellent service during your property viewing. Thank you for recommending Richard James for letting services in Swindon!
5/5
GoogleHayley and Antony both delt with our house purchase, they were both amazing and I couldn't recommend them enough. Antony got the sale agreed quickly and Hayley was on the ball and gave us regular updates regarding our sellers and there …
Grace, Thanks for the review. We are pleased that we have helped with your purchase and wish you all the best in your new home. We look forward to working with you again... not too soon obviously but any recommendations to friends and family are very welcome.
5/5
GoogleFantastic service from Richard James North Swindon, From our initial visit when deciding whether to put our house on the market Jordan made he process very quick and simple and sold our property to the first viewing. Hayley and Jordan and …
Thanks for the review Michelle! So glad you had a good experience with us. Will pass this back to the guys you have mentioned in your review.
5/5
GoogleGee Mossom was great throughout the whole tenancy process and helped arranged maintenance and recover some costs from a tenancy deposit. She was always available to talk to and very professional. Thanks
Thank you for your review Devan, we are so pleased to hear of your positive experience. We will be sure to pass on your message to Gee.
5/5
GoogleGee Mossom was fantastic with our end of tenancy process, keeping us well informed with the timescales for the check out report and deposit return. Thank you!
Thank you for leaving us a 5 star review, Emma. We are so pleased to hear this and will be sure to pass on your kind words to Gee about the end of tenancy process.
4/5
GoogleWas very impressed with Richard James - North Swindon throughout the buying process. Antony was great at showing us around properties, and always happy to help with any queries or issues we had while buying. Hayley was a good sales …
Thanks Grace for your review! We are so glad you had a good experience using us. We wish you all the best in your new home. We will pass this onto the North Swindon Team and Hayley.
5/5
GoogleI was very impressed with Richard James. Yasmin in particular was excellent in finding a house for me, and was always very polite, patient and professional in all that she did. Hayley was also extremely helpful during the sales progression …
Leanne, thanks so much for the review. Its great to hear you had a positive experience with us. We will pass your feedback on to the branch and we look forward to hearing from you again.
5/5
GoogleI want to acknowledge and share the going the extra mile that makes an estate agency rise above the rest. Richard James have let out apartment in HERITAGE PLAZA for some time. On the vacation of our last tenants we had a lot to sort out. Gee Mossom could not have done more to help and we want to say a huge thank you to her. Martin
Thank you for your feedback Martin! We are so pleased you are happy with the service you have received from our Lettings department. I will make sure your comments get back to Gee
5/5
GoogleSadie was outstanding in her service arranging a rental property for us. Her attention to detail, professionalism and friendly attitude made her a …
Thank you for the lovely 5 star review John! We strive to provide an excellent customer service and we are so pleased to see you have received this from Sadie! We will make sure she gets your comments
1/5
GoogleRented a flat in Swindon for 2.5 years, upon leaving the property Richard James tried to take over half our deposit because 'it wasn't clean enough'. We paid for a professional end of tenancy clean before departing and funnily enough, the …
Hi Georgia, We are saddened to hear this feedback, and we welcome you to discuss this matter with us further. If you would like to get in touch, please email our lettings manager nickybint@richardjames.uk
5/5
GoogleJenna Burford was an excellent 'point of contact'. Problems with my rental flat were completed in a professional, timely and competent manner and I was very happy with the communication and results.
Hi Richard, thank you for your 5 star review. We will be sure to pass on your comments to Jenna. Have a lovely day.
5/5
GoogleMichelle Brown made the moving out and inspection process of leaving my rented flat easy and quick to do. She was professional and friendly throughout and always communicated any updates with me. Thank you Michelle!
Thanks for the review Lauren! So lovely to hear
5/5
GoogleSadie Collick was a pleasure to deal with. Kept me informed every step of the way and was prompt in delivering information. …
Thank you for the lovely 5 star review Nathan! I will ensure Sadie and the team get your lovely feedback
5/5
GoogleThank you Georgina Mepham! I dealt with Georgina who provided an excellent service , especially during a difficult year. Georgina kept in touch regularly and was helpful throughout. Highly recommend.
Akshay, thank you for leaving us this lovely review - we really appreciate it. We are so pleased to hear of your experience with Georgina and will be sure to pass on your kind comments.
5/5
GoogleFrom the initial contact through to the handing over of the keys, the team at Richard James did a great job. Hayley kept us informed weekly of progress and I would definitely use them again for future property sales.
Thanks Stuart for the review an 5 stars! So glad you had a great experience with us
5/5
GoogleI haven't sold or bought a property through Starkins & Watson but we have viewed properties through them. They have stood out to me for their customer service. You don't sit in a phone queue, they know you are calling and call you back. You get text reminders for appointments and every member of staff I have dealt with has been friendly and efficient. If I was going through this process again I would certainly use them as agents.
Thanks Donna for your kind words :)
5/5
GoogleVery good impression. I can recommend to everyone - professional help and consulting when buying a home. Ms. Hayley was collaborated with us all the time at every stage of purchase. One more time big thank you.
Thanks for the review Marcin! We will pass this review back to Hayley
5/5
GoogleRichard James has excellent customer service and whenever I phone or email they respond with as much help as possible. Our property manager, Frankie, has been very helpful in our tenancy renewal process and always responds as quickly as possible.
I'm delighted to hear about your positive experience with Richard James and Frankie! Providing excellent customer service is a top priority for us, and I'm glad to hear that they have been so helpful in assisting you with your tenancy renewal process. Thank you for your kind words, and please don't hesitate to reach out if you need any further assistance.
5/5
GoogleExcellent Service , Handled our move very professionally, Frankie Stocker was quick and responsive to all of our queries and made the move possible within 10 days. Highly recommend.
Thank you for your review Sneha!
5/5
GoogleThe Costessey Team did and amazing job of selling my property and we can’t thank them enough for how professional they were throughout the whole process. They also went above and beyond to ensure that I was kept updated throughout the sale process which I was incredibly grateful for. Thankyou again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Richard James Apartments & Investments's Swindon office has 573 reviews across 1 platform: 573 on Google.
Richard James Apartments & Investments Swindon is rated 4.6 out of 5 across all 573 reviews, and 4.6 out of 5 on Google from 573 reviews.
Yes. In The Trusted Agent 2026 awards: Richard James Apartments & Investments, Swindon won Gold.
Richard James Apartments & Investments Swindon, Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AZ.
