Richard James Apartments & Investments Swindon reviews

★★★★★ 5/5

Google

I want to give a special thank you to Luisa for her amazing support throughout the entire process. She was always available to answer our questions, no matter how big or small, and never made us feel like we were bothering her. What really stood out was her dedication, she even came in on a weekend to give us a second viewing, just to make sure we felt completely confident in our decision. That level of commitment is rare to find. Luisa is a true professional, always attentive to our needs and genuinely invested in making sure we were happy every step of the way. We couldn’t have asked for better support. Thank you Luisa Gemoli.

Salah · 1 September 2026

★★★★★ 5/5

Google

I would without a doubt recommend Paige from Richard James to those interested in buying their first home. Confident, knowledgeable and incredibly approachable. I recently had a very bad experience with another Estate Agent and Paige restored my faith and then went further to the next level. She has gone out her way to provide extra information that was really valuable and was so informed but also I really trust her. Both me and my sister were really happy how helpful Paige has been in what is an exciting but understandably complex process of making a significant decision to buy our first home together. Highly recommend to all my friends and family. Thanks again Paige, you are doing a stellar job!

Jennifer · 1 August 2026

★★★★★ 5/5

Google

I would like to express my sincere appreciation to Gemma Holmes for all the help and support she has given me throughout the whole process. Gemma has been incredibly kind, supportive, and professional from the very beginning. She has always responded to my requests quickly and efficiently, making everything much less stressful. Her patience, understanding, and willingness to help have been truly appreciated. It has been a pleasure working with Gemma, and I am very grateful for everything she has done. I would highly recommend her to anyone looking for an estate agent who genuinely cares about her clients and provides outstanding customer service. Thank you, Gemma, for all your hard work and dedication.

Minodora · 1 August 2026

★★★★★ 5/5

Google

S&W have been brilliant from start to finish. Chris Starkings valued our property and gave some great advice. The service received from everyone has been second to none. Photography was excellent and we feel it really helped to sell our house. Carl the branch manager contacted some prospective buyers who had viewed other properties and suggesting that our property might match their requirements. He was right! They were the first people to view. Harry did a great job showing the couple around our property and they made an offer the very next morning. We accepted and our house went sold subject to contract within a week. Caroline our sales progressor then took over. We could not have been happier. Every week we received an update. Communications were great throughout. Things got a bit stressful as we were trying to exchange contracts but Caroline with all her tenacity and firm grip on the whole chain helped to get things over the line. She has such a good relationship with other agents in Norfolk and with her confident and friendly approach, she gets things done and made a real difference. We almost went with another agent at the start of the process but we are so glad that we chose S&W. We would strongly recommend this estate agency. Every single person who we’ve had interactions with have impressed and done a fantastic job. Thank you!!!

Noeleen · 27 July 2026

★★★★★ 5/5

Google

Moving house is one of the most stressful things you can do, but Caroline made the whole process so much easier once my offer had been accepted. From the very beginning, Caroline was professional, approachable, and incredibly helpful. She kept me updated throughout the process, was always quick to respond to any questions, and nothing ever seemed too much trouble. Her reassurance, patience, and excellent communication made a real difference during what could have been a very stressful time. I can’t thank Caroline enough for all her hard work and support. She is a real credit to the team, and I would highly recommend this estate agent to anyone buying or selling a home. Thank you for helping make my move such a positive experience.

Lisa · 20 July 2026

★★★★★ 1/5

Google

Continually disappointed, from a poor launch, to ignoring specific instructions - I would never use this agency again. Over valuing the property initially then almost immediately encouraging me to take low offers, thankfully I held out for my minimum. I’ve had to be very hands on to get anywhere, I can’t wait for it to be over. EDIT In answer to your reply, you give yourselves too much credit. You were pushing me to take the lower offer. My house is immaculately presented so yes it secured interest, the first person through the door offered. However the price secured wasn’t in your valuation bracket. I instructed you not to mark at STC until they had instructed a solicitor, yet you did it immediately and you tell me they won’t instruct a solicitor for a month! NEVER AGAIN! Tip to everyone, if you agree a minimum term eg 4 weeks, please note there’s an additional 28 notice period, so my advice would be to give notice the day you sign contracts, that way if you’re not happy you can leave after 4 weeks (not 8) and if you are happy you can continue. Only time will tell if this sale actually concludes, if not we won’t remarket with this agent.

Laetitia · 13 July 2026

★★★★★ 5/5

Google

S&W have been fabulous. They understood that this was all new to me and carefully explained until I understood. They have kept me in the loop all the time, respecting that I work and can not always answer their calls. They knew when offers were too low, and secured a fairer offer. They did all the viewings(and there was lots!) and helped me out while they were they, like closing windows, picking up the post when I asked them too. They also took care of the tenants leaving so that the property became free to sell and gave good advice so my time was not wasted and I was not taken advantage of(the photos for the check out inventory were very detailed) You presented the house for sale online extremely well, taking them on more than one visit when that became necessary. The Street App you set up for me was very useful to keep a quick and easy show of what was going on If you reading this, don’t bother looking for another estate agent. From my experience this one has gone beyond ticking all the boxes.Harry and Jamie…thank you. You were always pleasant, reassuring, calm, committed and have taken great care of selling the house for me.

Deborah · 3 July 2026

★★★★★ 5/5

Google

Cannot recommend Starkings highly enough! Have used them more than once and they never fail to impress. Their service is impeccable and in stark contrast to the not so great experiences ive had with other agents. Jamie is highly efficient and keeps in regular contact with us. Harry is also excellent, both working for us as sellers but also in showing us round other properties he has been very professional and knowledgeable. We know we are in safe hands with Starkings, they work really hard for their clients and it is hugely appreciated. Caroline, our sales progressor, worked tirelessly for our us on our last attempt to move house. She went above and beyond to keep the chain together. We had a much simpler chain this but time round but Caroline deserves a huge amount of credit for the hard work she does!

Rosa · 3 June 2026

★★★★★ 5/5

Google

We have been using Richard James Lettings Services for our properties for the last 7 years. They have always been pleasant and very good to work with. I would like to especially thank Frankie Stocker from the North - Swindon office for managing our properties very well. It has always been a great pleasure working with the team. Looking forward to working more in the future with the team. 👍 🙏🙏🙏

Nabin · 1 August 2026

★★★★★ 5/5

Google

From the moment we first made contact to arrange a viewing, we have been blown away by the level of service provided by the whole team. With other viewings already arranged, they managed to squeeze us in and made sure timings worked for us to travel between them and be on time. From making an offer to hearing the news we were successful, they have been quick to respond to calls or emails and nothing is too much trouble. A special mention to Harry Debbage who has been our principle contact and couldn’t have been more helpful.

David · 3 May 2026

★★★★★ 5/5

Google

All the staff at Richard James have been great, in particular Olivia Forty, who has gone above and beyond to resolve multiple issues whilst placing a tenant for me. She has what it takes to succeed in this challenging industry. Don’t hesitate in giving Richard James Lettings a chance to manage your properties.

Steve · 22 August 2026

★★★★★ 5/5

Google

The whole team were professional, responsive, and genuinely supportive throughout the process. Loved the street app to help with viewings and offers and the 3d tour of the house feature. Communication was clear and timely, and they made what can often be a stressful experience feel smooth and well-managed. Special shout out to Coren who was super helpful throughout, I wouldn’t hesitate to recommend them

Mart · 21 April 2026

★★★★★ 5/5

Google

Had multiple property viewings with Zack, really friendly and knowledgable, nothing was too much trouble. We were viewing properties in our hunt to purchase, but worth noting Zack was very professional and treated the properties he was showing us around with respect, which is exactly what I would like from an agent when selling my own home. 10/10

Gary · 3 June 2026

★★★★★ 5/5

Google

I've recently asked Richard James to rent out my property. Olivia Forty has been so helpful in guiding me through the process and keeping me updated on prospective tenants. The process has been very straightforward, and fingers crossed, my tenants should be moving in shortly!

Kay · 23 August 2026

★★★★★ 5/5

Google

I had such a positive experience working with Rocky. From the very beginning, he was professional, approachable, and incredibly helpful. Rocky’s knowledge and guidance were invaluable, and his friendly manner made the whole experience really smooth. Nothing ever felt like too much trouble for him, and I always felt supported and reassured. I’m really grateful for all his help and would highly recommend Rocky at Richard James to anyone buying or selling a property, he genuinely made the process so much easier.

G28 · 1 November 2025

★★★★★ 4/5

Google

Zach was polite and approachable and led me around the property with good knowledge of the interior and gave me loads of time to look around the rooms, examine various features and take in the views from the windows. No complaints here, he didn’t get in the way of my viewing at all.

Mark · 3 June 2026

★★★★★ 1/5

Google

We have just completed a tenancy with Richard James and have asked for a manager to call me to discuss issues but have not received a phone call in the last 2 weeks. Problems were not fixed, we didn’t have a garden fence for 2 months. Communication was poor. We ended out tenancy early as we had moved out and they had a new tenant but Richard James still made us pay until the new tenant moved in, even when we handed the keys back 2 weeks prior. This was not discussed, so our refund of extra rent was 1/2 what we expected as we were paying for a property we didn’t even have the keys for. We had a professional cleaner in to do our end of tenancy clean and the staff member who hosted the check out report was extremely rude about the cleaners and charged us for further cleaner. The cleaner list for check out sent after we had paid for an end of tenancy clean externally and handed our keys back. Apparently this is ‘guidelines’ but they still referred it to when deducting money from our deposit. We were good tenants, always paid rent on time, fixed any minor repairs ourselves and accommodated their request to move out earlier as they found a new tenants, but felt money is too important to them and it’s Richard James’ way or the highway.

Charlotte · 1 October 2025

★★★★★ 5/5

Google

Would highly recommend Harry, he was great showing around the first three properties we were interested in, and due to view more very soon. He was knowledgeable, professional and gave us space to look around and chat amongst ourselves as we’re deciding on our next home. Thanks very much!

Gintare · 3 June 2026

★★★★★ 5/5

Google

A big thank you to Luisa for helping us to secure the house we really wanted in such a short time! Your kindness and professionalism are exceptional. Thank you

Wioleta · 3 October 2026

★★★★★ 5/5

Google

Richard James helped me move my elderly parents from Cheshire to Wiltshire. In the course of the move I spoke with several staff members and all were responsive and friendly. My parents hadn’t moved house for 45 years and I haven’t for 25 years, so we were all a bit daunted by the prospect but Richard James, especially Jemma Fields, helped us navigate the process. I would recommend them to others.

Neil · 1 October 2025

★★★★★ 5/5

Google

Thank you to Louisa for showing me the property. You are very professional and thorough it has been a pleasure dealing with you. I would definitely recommend Luisa.

Leon · 21 August 2026

★★★★★ 5/5

Google

"Courtney at Richard James Agency has been an exceptional point of contact throughout our 6-month tenancy. Her support and responsiveness have been outstanding, from addressing move-in maintenance issues to facilitating a seamless move-out process as the property is returned. We greatly appreciate her dedication, professionalism, and helpful nature. Highly recommend working with Courtney and Richard James Agency for a stress-free rental experience."

Asad · 1 December 2025

★★★★★ 5/5

Google

Harry is a credit to the agency. He conducted a couple of viewings for my partner and I on a potential purchase. He was friendly, professional and had all the information to hand and clearly knew the owners situation well, which hasn’t always been the case with other agencies. Thanks again!

Tom · 3 February 2026

★★★★★ 5/5

Google

Zach was very helpful and informative. One of the best viewings we have had. Given that Zach is quite new to the role - I anticipate he will have a strong career in sales.

Adam · 3 June 2026