Every review we hold for the Swindon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would like to thank Cheryl Hopes and the team for the professional way my properties have been handled regarding getting them let. Cheryl has handled it all very well and enabled me to concentrate on the farm as she has taken on all things required to get them let.
Once again a big thank you
Kind Regards Paul
Paul · 1 October 2025
Agent replied · 24 March 2026
I'm thrilled to hear that Cheryl and our team provided you with such professional and dedicated service in getting your properties let. It's wonderful to know that you felt supported and could focus on other areas knowing that everything was being taken care of. Thank you for your kind words, and we appreciate your feedback.
★★★★★ 5/5
GoogleVery happy with the service we received on Friday with our viewing could not have asked for better service and everything was in detail explained, very happy and kind person from your office that assist us greatly appreciated and recommended 110%,for future viewings to the public,Thank you very much
Kind Regards
Christiaan &Chetina Grobler
Christiaan · 28 September 2026
Agent replied · 30 September 2026
I'm thrilled to hear that you had a great experience during your viewing last Friday! Our team is dedicated to providing top-notch service and we appreciate your kind words and recommendation. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing us and we look forward to helping you in the future.
★★★★★ 5/5
GoogleCaroline was incredible. We had a very stressful process with moving house and she made it so much easier. Contacting solicitors to chase them, constantly giving us updates even if there wasn't much to say. Couldn't have asked for a better Estate agent. Thank you all for everything!
Lydia · 20 July 2026
★★★★★ 1/5
GooglePlease avoid dealing with this agency . we rented a flat with them, there was a leaking from the above the property , we reported the issue , they did not even took the time to come and have a look into it . Very terrible experience, please avoid dealing with them. for a few dust, they are charging us 155 , a big SCAM. This agency does not deserve any star . our daughter was sick twice in this property . dehumidifier was on 24 hrs On . until now, we did not receive our deposit. We raised a complaint but they come back to us with bla bla without a resolution. We are planning to take to ombudsman
Said · 1 March 2026
Agent replied · 24 March 2026
We’re genuinely disappointed to hear that you feel this way about your experience. Throughout your tenancy, we acted promptly to address all reported issues in a timely and professional manner, in line with our obligations.
On occasions where matters involved leaks from external sources, these can understandably be more complex and outside of our direct control, however we continued to liaise and take appropriate steps to progress matters as efficiently as possible.
We understand that a resolution has now been reached between you and the landlord, and we are pleased that this has brought matters to a close. Should you wish to discuss anything further, please feel free to contact Nicky Bint, Head of Property Management who has already reached out to you
★★★★★ 1/5
GoogleTerrible service!! Not once but twice did they fail to contact me to reschedule bookings, in their words ‘forgot’. Complete waste of my time for what should be an enjoyable experience for a first time buyer. We were left waiting outside on both occasions for 30 mins which is completely unacceptable.
I definitely won’t be putting ANY business through Richard James and I certainly wouldn’t recommend them for selling your house if they can’t contact buyers in good time. Seems they take on more than they can handle…
Lauren · 1 February 2026
Agent replied · 24 March 2026
Hi Lauren, we apologise that your buying experience wasn't as enjoyable as you hoped. This was never our intention, as we understand the viewing was cancelled at short notice by the seller. Our apologies for the inconvenience, and we share your frustrations as we were looking forward to showing you around. If you would like to discuss further, please contact the branch manager garethwynthomas@richardjames.uk
★★★★★ 5/5
GoogleAbsolutely brilliant! I never thought that I'd be saying that about an estate agent but I am! The sale has been a little drawn out due and encountered a few hiccups along the way. However, Sam, Clare, Stephen, Millie and Harry have done everything possible to smooth things out. They worked proactively to ensure we were kept informed and we never once had to chase for a update. The whole process was great. I couldn't recommend the Costessey office highly enough... nothing but brilliant. Thankyou!
David · 21 January 2026
Agent replied · 21 June 2026
Hi David! 😊 Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had such a brilliant experience with us at Starkings & Watson, especially with Sam, Clare, Stephen, Millie, and Harry by your side! 🌟
Navigating the sale process can be challenging, but it sounds like our team really made a difference in keeping you informed and on track. Your kind words mean the world to us, and we're glad we could help make it a smooth journey for you. If you need anything in the future or have a friend in need of real estate services, don’t hesitate to reach out! We can't wait to assist you again! 🏡✨
★★★★★ 5/5
GoogleStarking & Watson was helped me in arranging viewings and sales progression while the purchase of my dream home in Norwich. Clare Clark and Stephen Woods were the team involved in this purchase and they were amazing, highly qualified, their responses were very quick and not to mention the regular emails from the sales progression officer on the updates on transactions. I highly recommend this team for the matters related to sales or lettings. Thank you guys.
Jesu · 21 August 2025
★★★★★ 5/5
GoogleHarry was great he knew lots about the property and was quick to reply when contacting
Louise · 3 May 2026
Agent replied · 3 August 2026
Hi Louise! 😊 Thank you so much for your wonderful 5-star review! We're thrilled to hear that Harry impressed you with his knowledge about the property and his quick responses. He truly goes above and beyond for our clients, and your kind … More
★★★★★ 1/5
GoogleMy experience with Richard James has been extremely disappointing. In my opinion, their approach to maintenance, especially long-standing issues, is unacceptable. The radiator problem in the property had been ongoing for years, and despite repeatedly raising it, it was never fixed during my tenancy.
Because of this, I couldn’t use an entire room throughout the winter. It was simply too cold to be in, which is ridiculous for a property I was paying full rent for.
What frustrates me most is thinking about the next tenants. I genuinely feel sorry for whoever moves in after me, because they will likely face the same issue and, based on my experience, probably won’t even be told about it beforehand.
Based on what I went through, I would not recommend renting through Richard James. You might find yourself with a lot more headache than anticipated with them.
David · 1 December 2025
Agent replied · 24 March 2026
Thank you for your feedback, we are very sorry to hear of your concerns. Our Head of Property Management will be in contact with you directly to address the points raised.
★★★★★ 5/5
GoogleStarking & Watson was amazing from start to finish with the process of us buying our first property, Steven who showed us around a couple of properties was very helpful, didn’t pressure us and made the whole viewing properties very enjoyable and relaxed and answered any questioned we had during the viewing process.
A massive shout out to Tracey Khalil- who kept us updated throughout, gave us the good the bad and didn’t sugar coat anything, we was so grateful for Tracey, when she says she will call each week she most certainly does, answered any questioned we had or if she didn’t know she would find out for us! She pushed for information for us, and we honestly couldn’t have done the process without her especially being first time buyers
Thank you again Tracey!!
Jonjo · 21 June 2025
★★★★★ 5/5
GoogleI'm editing my existing review after our successful sale with them.
I can confirm the great service they provide.
Not only they were able to find a buyer and secure an offer in a very short time but they also provided a top notch communication and service during the period leading to contact exchange.
This was absolutely important given how stressful this period can be and they were really effective in chasing solicitors to give an up to date picture of the chain progression.
I want to thank in particular Sarah Short for her efforts during the period leading to the exchange of contracts.
But also Sam and his sales team were amazing.
Absolutely recommended
Andrea · 21 June 2025
★★★★★ 5/5
GoogleWe had an excellent experience renting a property managed by Cheryl Hopes at Richard James Lettings. Cheryl was both professional and attentive, ensuring the rental process was smooth and hassle-free. Her outstanding customer service really made a difference, as she was always available to address any questions or concerns we had. I highly recommend Cheryl and Richard James Lettings to anyone looking for a dependable rental experience.
Kayode · 9 October 2024
Agent replied · 23 October 2024
Thank you for sharing your positive experience with Cheryl at Richard James Lettings! We are thrilled to hear that she was able to provide you with excellent customer service and make your rental process smooth and hassle-free. Your recommendation means a lot, and we appreciate your kind words.
★★★★★ 5/5
GoogleVery efficient and professional team. Always transparent and quick in communication, dealing with all matters with diligence and professionalism. Very happy with the service and would highly recommend this Estate Agency. Great thanks to you guys (Olivia, Courtney, Gemma, Lukas and the rest of team).
Narges · 21 August 2026
Agent replied · 21 August 2026
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our team. We strive to provide efficient and professional service to all our clients. Your recommendation means a lot to us, and we appreciate your feedback. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleFrom first visit to moving in all was handled with a professional approach. Thank you Clare and your colleagues for all you did for us.
John · 21 January 2026
Agent replied · 21 June 2026
Hi John! 🌟 We can’t thank you enough for your wonderful 5-star review! We're thrilled to hear that everything from your first visit to moving in went so smoothly. Clare and the rest of our team will be over the moon to know their efforts made a difference! 😊 Your kind words truly motivate us to keep delivering the best service possible. We’d love to assist you again in the future, don’t hesitate to reach out anytime! 🏡💕
★★★★★ 5/5
GoogleMoving into UK for only 3 weeks, we have successfully rented a new build with the help of Richard James. The sales were helpful and the manager, Gemma Cowley was most responsive n efficient in our email exchange, clearing all our queries as we are new to the country.
If we were to buy a house in future, we’d very much like to stick to Richard James.
Ada · 23 September 2024
Agent replied · 23 October 2024
Thank you for sharing your positive experience with Richard James and specifically mentioning the helpful sales team and responsive manager, Gemma Cowley. It's wonderful to hear that they made your rental process smooth and addressed all your queries, especially as newcomers to the country. Should you decide to purchase a property in the future, it's great to know you'd consider Richard James again. We wish you a great stay in the UK!
★★★★★ 5/5
GoogleHuge thank you to Claire, Millie, and the rest of the team for making my home purchase such a smooth and positive experience. They were incredibly helpful, kept me regularly updated throughout the process, and truly went above and beyond to make it happen. I couldn’t have asked for better support, highly recommend!
Jakub · 21 February 2026
★★★★★ 5/5
GoogleHad a super smooth experience with the team from viewing to completion. They’re on the ball with great communication and a sensible approach. Honestly my favourite thing was that if someone was off there was always someone else to help. Big thanks to Claire, Coren and Sam for keeping the sale moving.
Katie · 21 February 2026
★★★★★ 5/5
GoogleThank you to all the team @ Starkings. You have excelled yourselves. From posting the property online on Rightmove through to exchange of contracts in only 3 weeks has to be a record.
Big thanks to Janet for keeping us informed, Stephen and Millie for arranging the viewings, Samuel for the viewings, photo guy - great pics (sorry forgot your name).
All in all a great experience, everyone we spoke to was v professional.
Thank you.
Jim · 21 June 2025
★★★★★ 5/5
GoogleOne of the standout aspects of my experience was the exceptional communication throughout the entire process. Pasquale Mazzotta was consistently prompt in responding to my inquiries, addressing any concerns, and keeping me informed at every stage. His transparency and willingness to go the extra mile to ensure I was comfortable and well-informed truly set them apart. Moreover, Pasquale showcased an extensive knowledge of the local rental market. The expertise in navigating the intricacies of the rental market made the entire process smooth and stress-free :-).
Kirya · 14 November 2023
Agent replied · 28 November 2023
Thank you for lovely review, so pleased Pasquale was so prompt and helpful, we will be sure to pass this on to him directly. Thanks again
★★★★★ 5/5
GoogleThe team at Starkins and Watson, especially Millie !
Have been so helpfull regarding selecting potential properties and arranging viewings. As we have to travel some way for a viewing it is important that our property requirements are matched well with what's currently available, this has saved us time and money. We now have a precise idea of what and where we will buy... and with Starkins and Watson. A big thanks to all.
Chris · 21 June 2025
★★★★★ 5/5
GoogleI've had my fair share of issues with estate agents in the past, so I was a bit worried at the start. However, Clare and her team have been great. After the sale was confirmed Clare took over and was incredibly attentive, professional, and committed to keeping me in the loop. I couldn’t be happier with the service I received. If you’re looking for a reliable and supportive estate agent, I highly recommend them!"
Christie · 21 June 2025
★★★★★ 5/5
GoogleAll the team at Richard James have been so helpful and just absolutely fantastic. My particular agent has been amazing, she was kind, understanding and great with communication during a confusing time in my tenancy, always checking in as well as providing me with any additional information I requested. Have been with them over a year now and can happily say they work hard go the extra mile, would happily refer them to friends and family. Thanks again for all your hard work.
Kay · 1 October 2025
Agent replied · 24 March 2026
I'm so glad to hear that you had a positive experience with the team at Richard James, especially with your agent. It's wonderful to know that they have been helpful, understanding, and communicative throughout your tenancy. Thank you for sharing your feedback and for your loyalty to Richard James - I'm sure they will appreciate your kind words!
★★★★★ 1/5
Google1/5 Stars. Mainly for deleting my Facebook comment today, which said: I attempted to buy a house through you in 2017 and the service & communication was diabolical. You even went as far as to call my review fake. I haven't been near your company since (and never will), even though I have bought several houses locally. Do better
Jordan · 3 April 2026
Agent replied · 3 August 2026
Thank you for taking the time to share your feedback. I’m genuinely sorry to read that your experience with us in 2017 left you feeling this way. That’s certainly not the standard we aim to deliver. … More
★★★★★ 5/5
GoogleMost of my offers and viewings were handled by Millie and she was so helpful the whole way through. She was quick with everything, kept me updated without me having to chase, and explained things in a way that actually made sense. The rest of the team were just as kind and helpful, they made the first-time buying process feel a lot less intimidating. I’d happily recommend them to anyone starting their buying journey!
Aisha · 21 November 2025
Agent replied · 21 June 2026
Hi Aisha! 🌟 Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Millie made your first-time buying experience smooth and stress-free. It’s fantastic to know she was able to keep you updated and explain things clearly, that’s just what we aim for! 💬✨ We're equally proud of our entire team, and your kind words will surely inspire them all. If you know anyone else starting their journey, we’d love to help them too! Looking forward to working with you again in the future. Cheers! 🏡😊
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