Every review we hold for the Swindon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRecently sold my bungalow within 2 days of instructing this estate agent. Sold before it went on Rightmove.
Also they recommended Superb Moves of Swindon and I could fault them.
Both companies are true professionals.
Derek · 24 August 2025
Agent replied · 24 March 2026
I'm delighted to hear that you had such a positive experience selling your bungalow with our estate agent and with Superb Moves of Swindon. It's wonderful to know that you found both companies to be true professionals. Thank you for sharing your feedback!
★★★★★ 1/5
GoogleTerrible terrible agency please avoid them . The stress they have caused us these days is unbelievable. The land lord want to pay for his property issues from our money . Fed up with This agency, we keep chasing our deposit , no response and no clear communication; false and irrelevant checkout report , they do not deserve any star
Karima · 24 February 2026
Agent replied · 24 March 2026
We’re genuinely disappointed to hear that you feel this way about your experience. Throughout your tenancy, we acted promptly to address all reported issues in a timely and professional manner, in line with our obligations.
On occasions where matters involved leaks from external sources, these can understandably be more complex and outside of our direct control, however we continued to liaise and take appropriate steps to progress matters as efficiently as possible.
We understand that a resolution has now been reached between you and the landlord, and we are pleased that this has brought matters to a close. Should you wish to discuss anything further, please feel free to contact Nicky Bint, Head of Property Management who has already reached out to you
★★★★★ 5/5
GoogleWe have been well informed and looked after, courteous and helpful staff and all tasks have been undertaken promptly. Still early stages but we have sold STC and purchased STC via Starkings and it has been a smooth process. Thank you
Rex · 3 July 2026
Agent replied · 3 August 2026
Hi Rex! 😊 Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you felt well informed and looked after throughout your journey with us. Our team works hard to ensure a smooth process, and I’m glad to know that you found our staff courteous and helpful. It’s great to hear that you’ve sold and purchased STC, and we’re here to support you every step of the way as you continue this exciting chapter! If you have any questions or need assistance, feel free to reach out. Looking forward to working with you again in the future! 🏡✨
★★★★★ 5/5
GoogleWe are with Richard James from 5 years and we had always a good experience. Cheryl is the best lettings property manager that we had by now and she was always answering promptly to all our calls and sort out all the issues.
Andreea · 24 March 2025
Agent replied · 26 August 2024
It's wonderful to hear about your positive experience with Cheryl as your lettings property manager at Richard James! We appreciate your loyalty over the last five years and are thrilled to know that she has been attentive and efficient in … More
★★★★★ 5/5
GoogleThe Costessey team have been amazing and I can’t thank them enough. They’ve been attentive, helpful and friendly throughout. A special thank you to Millie, Stephen and Clare who have both attended my viewings and kept me updated throughout the process and kept it running smoothly. Can’t wait to get the keys next week! ⭐️
Libby · 21 October 2025
★★★★★ 5/5
GoogleI have to just reiterate what my husband said in his review. Sam, Clare, Stephen, Millie and Harry were excellent! Not once were we left wondering what was happening, it was almost like they were reading our minds! Comms were excellent …
SallyAnne · 21 January 2026
★★★★★ 5/5
GoogleFrom start to finish millie & all at starkin and Watson have gone above and beyond to secure a buyer for our property in under 12 weeks ,they shine above the rest ,knowledgeable, with attention to every detail and due diligence,,if you looking for a fabulous agent then this is the one who can get the job done .
Madeline · 21 December 2025
Agent replied · 21 June 2026
Hi Madeline! 🌟
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Millie and the team were able to guide you seamlessly through your home-selling journey in under 12 weeks. 🏡 Your words about our knowledge and attention to detail mean the world to us and truly reflect our commitment to our clients. We strive to be the best, and it’s fantastic to know you felt we shined above the rest!
If you ever have any more real estate needs or know someone looking for an agent who gets the job done, don’t hesitate to reach out! We’d love to work with you again. 😊
Warm regards,
The Starkings & Watson Team
★★★★★ 5/5
GoogleI would like to say thank you to all the workers that have helped me find a house and they have been very helpful. Especially Ellis. Soon I will move into my new house and in a very stressful time after 10 years of renting a house I have …
Krysia · 16 September 2024
Agent replied · 26 August 2024
Thank you so much for your kind words! We're thrilled to hear about your positive experience finding your new home, and we'll be sure to pass along your gratitude to Ellis and the rest of the team. Wishing you all the best as you settle into your new place!
★★★★★ 5/5
GoogleRichard James is certainly the best estate agent we have used. We’ve dealt with a few agents in the past, but this has been the best experience so far.
Michelle, who assisted us when we left the property, and Cheryl, our property manager, were both very helpful and responsive throughout. Even though we’ve now moved out, we would definitely recommend Richard James to others.
Nik · 1 November 2025
Agent replied · 24 March 2026
I'm so glad to hear that you had a positive experience with Richard James Estate Agents and received excellent assistance from Michelle and Cheryl. Thank you for recommending them to others, word of mouth is so important in the real estate industry. If you ever need assistance in the future, don't hesitate to reach out.
★★★★★ 5/5
GoogleMy husband and I recently sold a property on the Hampdens Estate in Costessey. From the offset, numerous agencies wanted to take on marketing the house but after an initial talk with Sam at S&W, there was no doubt about using them.
Both buyer and seller have found S&W to be absolutely brilliant. Samuel and Melissa worked with the utmost professionalism, always prompt but never pushy. Samuel pitched the sale superbly and we sold very quickly, he is a credit to the company. They have an excellent after-sales team and Melissa provided updates every Friday and she was only ever a direct phone call away for help. Both were a pleasure to deal with and we publicly thank them for their work.
We would thoroughly recommend S & W to anyone.
Mr &. Mrs Taylor
Zan · 21 June 2022
Agent replied · 21 June 2026
Good Evening Mr and Mrs Taylor - thank you for your review. We really appreciate you taking the time to give an honest view of your experience. Good luck in the future, if we can help do get in touch. Chris.
★★★★★ 5/5
GoogleMe and my partner rented a place through richard james Estate agents recently. Our experience so far has been great, the estate agents are polite and professional and have resolved all of our issues efficiently. Sharnni Wilson is currently our property manager and she has been brilliant, really responsive and easy to reach. This is unfortunately something that is lacking in a lot of estate agencies, so we feel very fortunate to be renting through this company. I would highly recommend both the agency and Sharnni as a property manager.
Seb · 7 June 2022
Agent replied · 7 June 2023
Wow, thank you so much for taking the time to leave us such a lovely review, Seb. We are so pleased to hear this and will be sure to pass on your kind words to Sharnni and the rest of the Lettings team. :-)
★★★★★ 5/5
GoogleThank you so much to Stephen and Sam P! You guys have been fab! After a VERY long process of selling our home with every issue that could come up actually happening to us we are pleased it has all now completed!
If it wasn’t for Stephen I’m not sure the move would have even happened! Thank You ☺️
Claire · 21 June 2025
★★★★★ 5/5
GoogleMe and partner recently just got the keys to our house and the estate agents have been nothing but amazing to us throughout this whole process. Stephen was brilliant at showing us around the house and getting this all set up and Clare has been brilliant with contacting us about contracts and settling everything. Thanks again guys
Martha · 21 June 2025
★★★★★ 1/5
GoogleExtremely poor experience with Richard James (North Swindon). As a landlord, I experienced repeated mismanagement, lack of communication, unauthorised decisions, and unresolved maintenance issues that caused both financial loss and significant stress. I went thought the official (in house complaint process) and now have an open case with the Property Ombudsman. I would strongly caution others to avoid entrusting their property to this branch.
Argini · 23 September 2025
Agent replied · 24 March 2026
Hi Argini,
We are sorry to hear that you’ve not been satisfied with our services. We are aware of your concerns and have been in direct contact with you to address these. We look forward to finding a solution together.
★★★★★ 5/5
GoogleBeen a client of Richard James for over 5 years and always been impressed by the team. My recent experience of letting a flat with Cheryl was exemplary - first class stuff!
Dean · 24 March 2025
Agent replied · 26 August 2024
We are thrilled to hear about your positive experience with our team, especially Cheryl. Thank you for being a loyal client for over 5 years, we truly appreciate your feedback and look forward to continuing to provide you with excellent service in the future!
★★★★★ 5/5
GoogleWe dealt with Pasquale Mazzotta to find a new home and he helped to make the process so easy and stress free. He got back to us with a decision from the landlord within a day and answered any questions we had during the process. Not a bad word to say, thank you Pasquale!
Abigail · 24 March 2024
Agent replied · 29 April 2024
Thank you so much for your kind review! I'm thrilled to hear that Pasquale was able to make the process of finding a new home easy and stress-free for you. Providing excellent customer service and quick responses is always our goal, and I'm … More
★★★★★ 5/5
GoogleI've been looking at a move to Swindon for a little while, having researched the areas and amenities carefully.
I began to contact local agents to give my details and likes/dislikes - from the first day of contact Richard James were so helpful and friendly with a selection of properties that were totally up my street. (forgive the pun)
I decided at that point, that if i could, I would like to work with this agent far above the rest. As things progressed they always kept me up to date on availability and arranging viewings, readily available for a call with any questions I had.
Finally I found the perfect home and Jessica West was a great liaison point - I can picture her smiling as we talked on the phone. I felt welcome and valued, now the contracts are all signed and the move in date is pencilled in I feel confident I can speak to them as and when I may need!
Gavin · 28 November 2021
Agent replied · 28 November 2023
Thank you for your lovely review - we very much love the pun haha!
We'll be sure to pass on your kind words to Jess :-) and we are so pleased to ear that you found the perfect home.
★★★★★ 5/5
GoogleSam, Will and the team were excellent to always answer our calls in the most professional and timely manner. Our case was very challenging one and Sam, particularly, showed his excellent skills and perseverance and managed to see our case to exchange. I couldn't recommended an estate agent more!
Alexandros · 21 June 2024
Agent replied · 21 June 2026
Thanks Alexandros for taking the time to leave a review. It is great to hear the dedication of Sam and Will. All the best for the future. Chris.
★★★★★ 5/5
GoogleFor many years we have used Richard James as our agent for the letting of our property in Swindon. We have always found them to be totally professional, efficient and friendly for both the initial marketing and for the ongoing lettings support. I have no hesitation in recommending them and they are now are the natural choice for selling our property.
David · 1 October 2025
Agent replied · 24 March 2026
It's wonderful to hear that you have had such a positive experience with Richard James as your letting agent in Swindon! We're delighted that you found them to be professional, efficient, and friendly throughout the process. Thank you for your recommendation and we're sure they'll be just as excellent in assisting you with the sale of your property.
★★★★★ 5/5
GoogleMillie was on time (even early!) and she really showed us the property, told us all about it and was really helpful.
I've looked at other houses with other agents and they have just left us on our own to walk round. Some people prefer that so they can look at a house and decide for themselves but I like to feel like I'm actually being sold the house not just shown into a strangers home!
Thank you Millie for being awesome!
Gabi · 21 June 2024
★★★★★ 1/5
GoogleAbsolutely disgusting experience... Appointment was confirmed 3 hours before viewing the property. Once I got there after waking up a 3 months old baby, the property was locked and no agent in sight... After a 20 minutes wait I called just …
Marius · 16 September 2024
Agent replied · 26 July 2024
Hi Marius, We are sorry to hear about this and apologise for the inconvenience caused. Unfortunately, the access issue was out of our control due to an issue with the locks but appreciate this is no excuse for not getting in touch with you … More
★★★★★ 5/5
GoogleS&W helped with the sale of my grandparents bungalow. The team were great, they got the property on the market quickly and provided me with regularly updates. When the sale stalled S&W pushed it through when the solicitors were doing the bare minimum. A particular shout out to Sarah who was fantastic throughout!
ShaneArty1 · 21 June 2025
★★★★★ 5/5
GoogleThank you, Luisa Gemoli, for the pleasant viewing and for taking the time to show us the property.
We really appreciate you sharing all the details with us and answering our questions during the viewing.It was lovely meeting you, and we appreciate your time and assistance throughout the process.
Swetha · 1 September 2026
★★★★★ 5/5
GoogleVery helpful and very professional Estate Agents. Kept me well informed and worked tirelessly to get viewings for my property. Always did the the ground work well for offers on the property and provided professional and impartial advice. When I had specific requirements they listed to what I had to say., their site keeping you posted on viewings and offers is very handy too. We choose to take our house off the market, but this was nothing to do with the service from S&W. Without doubt would use them again!! Thanks Sam and colleagues.
Michael · 21 June 2021
Agent replied · 21 June 2026
Thanks Michael - all the best for the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
