Every review we hold for the Swindon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI met Georgina to view a flat she was early to the appointment which was great and she was very pleasant throughout the whole viewing. The flat wasn’t for me but Georgina went above and beyond as she told me about another property which we went to see after so the whole experience was a good one. Would highly recommend👍 …
Jamie · 16 September 2021
Agent replied · 7 June 2023
Thank you for leaving us a 5 star review Jamie! :-) We appreciate you taking the time to write this and will be sure to pass on your kind words to Georgina.
★★★★★ 5/5
GoogleI had trouble searching for a house to rent for several weeks and have had not so great experiences especially with respect to viewing. And my stop was Richard James. Connor Manuel was truly professional, gave the right details that I …
Janani · 16 September 2023
Agent replied · 7 June 2023
Thank you for the lovely review Janani! We are so pleased we were able to help you after all your not so great experiences. I will make sure Connor gets to see your lovely comments
★★★★★ 5/5
GoogleI just wanted to sing some praise for Chloe Disbury who has been acting on my behalf to handle my rental property. Chloe is a credit to Richard James in that emails, telephone calls and addressing my enquiries with total professionalism …
Sandra · 16 September 2023
Agent replied · 7 June 2023
Thank you for the lovely review Sandra! Chloe will be so pleased to see your kind words, I will make sure they get passed on.
★★★★★ 5/5
GoogleA huge thank you to Connor Manuel for helping me through the process of renting a flat and making it as easy as possible for me at every stage by always being available and quick to respond to any queries I had. Would highly recommend!
Charlotte · 1 June 2023
Agent replied · 7 June 2023
Thank you for the 5 star review Charlotte!
★★★★★ 5/5
GoogleThe Richard James team were extremely professional and helpful. Mandy, Sharnni, Jess, Joe and Tiegan provided excellent service and communication through the whole move. With the renting process being more challenging during the pandemic and with the agency having to relay more on online resources, it still felt as if the team and Mandy were there throughout. Many thanks to all!
Tom · 7 June 2021
Agent replied · 7 June 2023
We are so pleased to hear of your professional and helpful experience with our team. We will be sure to pass on your kind words to all mentioned above :-) Thanks again!
★★★★★ 5/5
GoogleETA: Since Tayla left Richard James, we have been looked after by Cheryl Hopes. She has been amazing! Not only is she incredibly helpful, but she's also really personable and a joy to deal with!
We have had an amazing experience with Tayla Jackson at Richard James. She has been so helpful, always going above and beyond. She is also really responsive to emails, which has been so appreciated!
Sarah · 9 October 2024
Agent replied · 2 October 2023
Thank you so much for your wonderful review! We're thrilled to hear that you've had an amazing experience with Tayla. Going above and beyond is what we strive for, and we're glad that Tayla has been able to provide you with such helpful and responsive service. If there's anything else we can assist you with, please don't hesitate to reach out.
★★★★★ 5/5
GoogleGreat communication so far. Zack showed us around the property, very welcoming throughout the viewing.
Eleanor · 3 May 2026
Agent replied · 3 August 2026
Hi Eleanor! 🌟
Thank you so much for your fantastic 5-star review! We truly appreciate your kind words about Zack. It’s wonderful to hear that you found him welcoming and that our communication has been great. At Starkings & Watson, we strive to make every step of your property journey enjoyable and stress-free.
If you have any further questions or need assistance, don’t hesitate to reach out! We’re here for you and look forward to helping you again in the future. 🏡💖
Best wishes,
The Starkings & Watson Team
★★★★★ 5/5
GoogleI let my house with Richards James and last year has been a difficult one for all of us. For landlords as well as tenants! I always find the staff to be helpful and constructive in resolving issues. Particularly Amanda Sweeney, Taylor Trueman and Dorinda Dobson, who have all been going the extra mile to help me out recently.
Helen · 16 September 2021
Agent replied · 7 June 2023
We are so pleased to hear this Helen, thank you for taking the time to leave us this review. We will be sure to pass on your kind words to Amanda, Taylor and Dorinda :-)
★★★★★ 5/5
GoogleThe team in Costessey were excellent dealing with both the sale and purchase of our home. Sam and his team couldn't have done more for us and kept us informed at each stage.
William · 21 June 2025
★★★★★ 5/5
GoogleWe had a great experience with Richard James. Especially Gee Mossom. She was extremely friendly, helpful, and easy to deal with. Gee answered all of our queries and made sure everything that we ask was answered within a good time.
Thank You Gee Mossom
Carl · 1 June 2023
Agent replied · 7 June 2023
Thanks for the lovely review Carl
★★★★★ 5/5
GoogleI have been renting through Richard James for over a year now and everytime I have needed help the estate agent and landlord has been brilliant. Recently I have had Cheryl who has helped me set up a new tenancy agreement and have helped me book jobs that needed doing around the house and her customer service has been world class. Thank you Richard James and Cheryl appreciated!
Jazmine · 9 October 2024
Agent replied · 26 August 2024
Thank you for your kind words! We are thrilled to hear about your positive experience with Cheryl and our team at Richard James. We're always here to provide top-notch customer service and support for all your rental needs. We appreciate your feedback and look forward to continuing to assist you in the future.
★★★★★ 5/5
GoogleFocused and well informed staff and easy access to them
Graham · 3 June 2026
Agent replied · 3 August 2026
Hi Graham! 😊 Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you found our staff focused and well-informed, and we’re always here to ensure you have easy access to the support you need. Your kind words truly motivate us to keep delivering exceptional service. 🏡✨ If you have any more questions or need assistance in the future, don’t hesitate to reach out. We look forward to working with you again soon! Cheers! 🌟
★★★★★ 5/5
GoogleRichard James (North) have been looking after my rental property for around 6 years now. I’m really pleased with all the help they have given me, taking away the everyday running of the property. My current Property Manager, Cheryl, has recently sorted a maintenance issue quickly and efficiently; she is a pleasure to deal with.
Andrea · 24 March 2025
Agent replied · 26 August 2024
Thank you for your feedback! We are delighted to hear about your positive experience with our team and specifically Cheryl, who is dedicated to providing excellent service. We strive to make managing your rental property as seamless as possible for you. Thank you for entrusting us with your property for the past 6 years!
★★★★★ 5/5
GoogleCourtney & the team at Richard James have been fantastic - I can't recommend them highly enough. Courtney is super responsive and has supported us throughout lockdown going above and beyond to get our chain working so we can move home. She's a brilliant communicator which makes a big difference when you're dealing with the stress of moving!
Zoe · 7 June 2021
Agent replied · 7 June 2023
Zoe, thank you for the review, we will be sure to pass this on to Courtney and the team! We wish you all the best in the future.
★★★★★ 5/5
GoogleSo far so good. Really nice staff when viewing, then the whole process of credit checks, referencing etc was good too. Pasquale, Tayla Jackson, and Alexandria Hayes were amazing.
Krzysztof · 24 March 2024
Agent replied · 28 November 2023
Thank you for your lovely review, we will be sure to pass this on to the team and we are glad the process was smooth for you.
★★★★★ 1/5
GoogleNot transparent with information.
A simple query like - the vendor has done modifications, have they got any approvals or planning permission in place is not answered.
The buyer just gets told that "Your Solicitors will need to find it out".
So basically they are expecting the buyer to pay money to solicitors and find this out almost two months in the sale.
Ridiculous!!
Trupti · 9 October 2024
Agent replied · 23 October 2024
Hi Trupti, we are sorry to hear that your buying experience with us wasn't what you had hoped for. We welcome you to get in touch with the branch manager to discuss this further. Please email joshmchugh@richardjames.uk
★★★★★ 5/5
GoogleMillie Sharp has been my property manager in the last 6 months, she is been very responsive, what is really fascinating about her services, is her swift responsiveness to queries and how she brillantly tackles any issues that comes up.
Ebuka · 17 May 2023
Agent replied · 7 June 2023
Thank you for the 5 star review Ebuka! It's so great to hear when our customers have had such great experiences. I will make sure your feedback gets back to Millie
★★★★★ 5/5
GoogleHaving just set off to find our new rented property, we did not expect to be as successful as quickly as we have been. This is largely thanks to Georgina Mepham, who showed us properties we had not requested to look at, and secured us the one we wanted. Thank you very much, Georgina.
John · 16 September 2021
Agent replied · 7 June 2023
Thanks for taking the time to leave us this 5 star review John, we are so pleased to hear of your recent success! We'll be sure to pass on your kind words to Georgina.
★★★★★ 5/5
GoogleWe had a great experience with Richard James. Especially Sadie Collick. She was extremely friendly, helpful, and easy to deal with. Sadie answered all of our queries and made sure everything ran smoothly. I'd highly recommend renting through them.
Navid · 1 June 2023
Agent replied · 1 June 2026
Thank you for the 5 star review Navid! We are so pleased you have had such a great experience with Sadie and the team. Best wishes
★★★★★ 5/5
GoogleRichard James is an estate agent we've just started dealing with. Shannon Mortimer has been helping us and has been very friendly. A big thank you.
Dina · 24 March 2024
Agent replied · 27 July 2023
Thank you for the lovely review Dina
★★★★★ 5/5
GoogleMs Rheanna Dowd is my property manager. she is truly a professional who has taken a leap of faith to support and complete this difficult job in a such short time windows. She has been super committed to do everything for us she possibly …
J · 16 September 2022
Agent replied · 7 June 2023
Thank you for your kind review. We will ensure your feedback is passed onto Rheanna :-)
★★★★★ 5/5
GoogleI recently needed some financial information urgently regarding my property for tax purposes. I spoke to Delrae Yon who was very helpful and responsive. It would be great if other companies had such professional and customer oriented teams. I did not anticipate such a quick response. Thanks again Delrae ! David N
D · 16 September 2021
Agent replied · 26 August 2024
Wow, thank you David. We are thrilled to hear that you had such a positive experience with Delrae and will be sure to pass on your kind words to her. Thank you for taking the time to leave us this 5 star review. Have a great weekend.
★★★★★ 5/5
GoogleSadie Collick has been super helpful in the process of renting a flat. She has given us all the information we need and is always prompt with getting back to emails/phone calls. Would recommend her to anyone!
Charlie · 17 May 2023
Agent replied · 7 June 2023
Thank you for the review Charlie! We are so pleased Sadie was able to help you find a property to rent. Best of luck in your new home
★★★★★ 5/5
GoogleThe service received from Richard James and Gemma Cowley has been excellent. We have found the process of moving a smooth and easy one. Gemma has been extremely responsive and pro active in getting us from A to B especially in a COVID restricted environment. Thank you for all your help.
Rachael · 16 September 2021
Agent replied · 7 June 2023
Wow, Rachael - thank you for your amazing comments. We will be sure to pass over your comments to Gemma!
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