Richard James Apartments & Investments Swindon reviews

★★★★★ 5/5

Google

I recently needed some financial information urgently regarding my property for tax purposes. I spoke to Delrae Yon who was very helpful and responsive. It would be great if other companies had such professional and customer oriented teams. I did not anticipate such a quick response. Thanks again Delrae ! David N

David · 7 June 2021

★★★★★ 1/5

Google

Extremely poor experience with Richard James (North Swindon). As a landlord, I experienced repeated mismanagement, lack of communication, unauthorised decisions, and unresolved maintenance issues that caused both financial loss and …

Argini · 30 September 2025

★★★★★ 5/5

Google

Jessica West is my property manager for the place we are renting. She is professional, friendly, calm and always available to help us out. We are so happy with all the facilities Richard James has to offer for their tenants that we …

Natasha · 16 September 2022

★★★★★ 5/5

Google

As a landlord I recently encountered a rent arrears situation, which was a first for me. Delrae Yon was exceptionally helpful in ensuring the discrepancy was chased and payment made. Both landlord and tenant kept happy, which is difficult to do. She answered my emails promptly and was exceptionally professional.

Amanda · 16 September 2021

★★★★★ 5/5

Google

Excellent service. A great chap called Anthony Salter gave us the tours around houses and took the stress out of buying. Then again when it came to selling. This young man is an asset to the industry he made the whole experience stress free and entertaining. Totally recommend Anthony to anyone looking for the services of an agent.

Di · 16 September 2018

★★★★★ 5/5

Google

Really great service. Connor Manuel was my point of contact with the estate agents, he was very efficient and made the whole process very quick and easy. Really friendly and professional, would definitely recommend.

Maddie · 17 May 2023

★★★★★ 5/5

Google

I would like to say a massive thank you to Hayley Walden who has been absolutely brilliant with the sale of my house, Hayley always had great communication with updates on the sale and always answered any questions I had promptly. Also thank you the rest of the Richard James team for the help throughout the sale.

Victoria · 16 September 2018

★★★★★ 5/5

Google

We have used Richard James lettings agents for 2 years , they have been very professional and always respond to our queries. A big shout out to your lettings property manager Millie Sharp , who provided a fantastic service 5 stars

Sheena · 14 May 2025

★★★★★ 5/5

Google

Excellent service and assistance, Carl and Harry have been first class.

R · 3 March 2026

★★★★★ 5/5

Google

So far, so good. We started our collaboration with RJ in May; the agency rep, Gemma Cowley, has been responsive to our messages and has solved the issues. All procedures regarding new tenancy, contract, etc., have been handled smoothly. Our experience with the team, starting with step one, scheduling the first visit until today, has been positive.

Diana · 9 October 2024

★★★★★ 5/5

Google

Sarah Taylor conducted my home inspection and was very professional throughout. I was comfortable throughout the inspection, and gave feedback as well. She even offered to help collecting a package meant for the landlord, which was sent to my address, so that it would make its way to the owner. Thanks Sarah!

Paolo · 16 September 2020

★★★★★ 5/5

Google

The team were incredibly kind and helpful. They did an amazing job at progressing our purchase, couldn't be happier!

Ernest · 21 December 2025

★★★★★ 5/5

Google

Would thoroughly recommend, the team were really good, from selling our property and also purchasing our new home with them, Sharon gave me weekly updates and kept us informed with any problems which we did have a few I am sure our sale would not have gone through without Sharon's help, Many thanks Jan and Steve

Steve · 16 September 2018

★★★★★ 5/5

Google

Sarah Taylor recently showed us around a property we are hoping to rent. The service was professional with great communication before and after the viewing. We have viewed a number of properties recently so have dealt with a number of agents and Sarah was head and shoulders above all of them

Paul · 16 September 2020

★★★★★ 5/5

Google

Many thanks to Millie Sharp from the Richard James lettings team for all her kind assistance with finalising my tenancy. She has made the experience smooth and hassle-free which is hugely appreciated, especially considering the stressful nature of moving.

Erik · 16 September 2022

★★★★★ 5/5

Google

It’s almost been 3 years that I have used Richard James to rent my property and so far it has been a good experience with them especially my property manager Cheryl who has helped us and guided us smoothly to get a new tenant for our house . Many thanks to the team and Cheryl 😊 …

Rezina · 17 September 2024

★★★★★ 5/5

Google

An excellent Estate Agents to deal with - thoroughly professional and proactive throughout our sale. Special thanks to Samuel Patrick at the Costessey office for his hard work juggling viewings and the like and Peter Downes for seeing the sale through and keeping us suitably informed.

Andrew · 21 June 2024

★★★★★ 5/5

Google

We would like to thank Jess (Lettings Co-Ordinator at Richard James) for her help during our today's application, for our dream property. Jess made sure the process went smooth, she explained and listened carefully, making sure our …

Mohit · 16 September 2022

★★★★★ 5/5

Google

Richard James have made our entire process easy and stress-free. I must in particular thank Whitney Milhench who has been supportive, quick to respond and very helpful with any requests and questions we may have had, thank you for your professionalism and guidance throughout!

Rosie · 16 September 2021

★★★★★ 5/5

Google

We had a great experience with Richard James. Especially Sadie Collick. She was extremely friendly, helpful, and easy to deal with. Sadie answered all of our queries and made sure everything ran smoothly. I'd highly recommend renting through them.

Navid · 12 July 2022

★★★★★ 1/5

Google

Would give less stars if I could. The before sales process for Richard James was great but after we handed in our notice it felt like it became a mission of money. We had them trying to conduct viewings without giving us prior notice even when we told them we worked from home, this happened on more then one occasion and then I was ignored when I asked for further information on why the tried to do it again If you get a place from them, please also take lots of photos as we had them claiming there was missing bits when they hadn’t actually examined the property fully and took photos (the later went back and found the manuals). When we challenged this, we were ignored again, to the point we had to contact the landlords. We have now been told today on the day there meant to return the deposit they will now be deducted money for touch up on the walls but couldn’t tell us where they were referring to it as an issue as the check in report advised there was already some? Yes we touched up some areas but was only a couple of areas for the scrapes we had already made them aware of during inspection. It’s lucky we don’t need the money but they don’t seem to care when we speak to them about the amount of stress this has caused us. They then called my partner, and advised there would be money deducted and when said said he’ll talk to me the women said ‘good luck’. Professional. If you’re not fussed about money I would look for more smaller firms, as they probably will care more about treating you right then money. Very disappointed and feel like we dodged a bullet moving out and I can comfortably say when we buy a house, we won’t go through them.

Heather · 9 March 2023

★★★★★ 5/5

Google

I have had a property managed by Richard James for many years and always found them to be helpful in all circumstances. I have just had a tenant vacate and Jo Taylor has been assisting with the inventory and documentation and concluding any …

Janet · 17 September 2021

★★★★★ 5/5

Google

A great service from Gee Mossom at Richard James. She has handled the move in and move out of my property that I let through Richard James for the past few tenancies and the process has been seamless and completely professional - thanks Gee.

Andy · 16 September 2021

★★★★★ 5/5

Google

Adrian has been very thorough, quick to communicate to us and tackle some issues that have arisen during re-tenanting of one of our properties. …

Chris · 16 September 2023