3/5
GoogleNot the most helpful, never received a call back after my inquiry.
Agent replied · 7 June 2023
Hi Daniel, we are very sorry to hear this! We will past this information over to the branch manager who will investigate further.
Trusted Agent profile · Swindon
Verified
Richard James Apartments & Investments Swindon reviews
★★★★★
573 reviews across 1 platform
Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AZ
Richard James Apartments & Investments's office in Swindon, at Gemini House Hargreaves Road, is rated 4.6 out of 5 across 573 reviews on 1 platform, including 573 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Richard James Apartments & Investments, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
Google5/5
GoogleThank you very much Richard James Me and my boyfriend we bought a house,and Antony,Hayley make this to come true
Agent replied · 7 June 2023
Thank you for the review!
5/5
GoogleI met with nearly every agent in North Swindon, Yasmin at Richard James was miles above everyone else. …
Agent replied · 7 June 2023
Thanks Zoey for your 5 stars and review! I will pass this onto Yasmin and everyone at Richard James Estate Agents wishes you the best in the future
5/5
GoogleVery helpful and they work very hard on your behalf. Thank you Richard James for selling our property
Agent replied · 7 June 2023
Hi Toni, Thanks for the review. Really please we have been able to help you with your sale. Any recommendations welcome. We look forward to helping you again in the future.
1/5
GoogleI would do 0 if I could. The most unprofessional agent I have been with. Before moving their emails were compromised asking me to transfer deposit to an external account, they tried to ruch the process to charge us managing fees as we were …
5/5
GoogleRecently sold our flat through Richard James north Swindon office. Jo from the sales progression team was great. she supported us Throughout the sale and chased up anything we needed her to.she Liaised with our solicitor and the buyer regularly to ensure a smooth sale.
5/5
GoogleMy partner and I have properties managed by Richard James and particularly over the last few months have found them to be extremely helpful and efficient during some testing times over the pandemic. In particular we have received great …
5/5
GoogleHaving moved into and now settled into our new home, I feel that the right thing to do now would be to share our fantastic experience with anyone reading this and considering using Richard James. Right from the outset we have had nothing …
4/5
GoogleRichard James Sales Division have provided excellent service to me over the last few months. …
Agent replied · 7 June 2023
Thanks for the great review Cathy. Its great to hear you have had a good experience with us across multiple branches and our sales progression team. Feel free to recommend us to friends and family and hopefully we will stay in touch in the future.
1/5
GoogleHad house on Market in North Swindon & during the process there was bad communication throughout & then after having 3 offers collapse on my property the attitude of a certain person was disgusting & very un professional! Also had people on …
1/5
GoogleTypical lettings department that can't be bothered to call you back.
5/5
GoogleFantastic experience with these guys who were very proactive in finding us a new home.
Agent replied · 7 June 2023
Hi Christine. Thanks so much for the review. Glad we were able to help in your search. We will be sure to pass on to the team in North Swindon.
5/5
GoogleProfessionalism extraordinaire.Very detailed and supportive team they have got there.Very happy to have consulted them.Big thanks specially to Millie Sharp,Chloe and Josh for their support
1/5
GooglePromised phone call not received
Agent replied · 7 June 2023
We are so sorry to hear this Kevin. Please accept our apologies and know that your message has been passed on to our North Swindon Managers to investigate.
4/5
GoogleAll staff I dealt with were very polite and Professional at the northswindon branch.
Agent replied · 7 June 2023
Thanks for the review Alan.. shame we didn't make the 5 stars. Please do get in touch if there is anything you feel we can do to improve the experience for you.
5/5
GoogleVery good estate agent
Agent replied · 7 June 2023
Thank you for the 5 star review Akshay! :-)
5/5
GoogleVery friendly Kept us informed Good value
Agent replied · 7 June 2023
Thanks for the 5 star review Diane.
2/5
GoogleThis is Richard James main office. My experience after having a flat rented with them is that they are very professional and very expensive. But I am disappointed after seeing how protected the landlord is by the agency and how hopeless the …
5/5
GoogleGreat estate agent with professional and helpful staff
Agent replied · 7 June 2023
Thank you for the lovely review and 5 stars Roly!
5/5
GoogleGood service from start to finish.
Agent replied · 7 June 2023
Thank you for the 5 star review Nick!
5/5
GoogleFriendly staff and good service.
Agent replied · 7 June 2023
Thanks for the review Ashoka! So glad you had such a great experience with us
1/5
GoogleLandlords stay away from this estate agent, they are just after your money,don’t be fooled by their awards!! I contacted Richard James last year to look for a tenant and manage the property …
1/5
GoogleTravelled 200 miles to view a property, which was booked in 3 days earlier, to be told an hour beforehand that they hadn't received permission from the tenant for the viewing to go ahead. Terrible organisation skills.
5/5
GoogleGreat ongoing customer service from Rheanna since letting a property with Richard James. A pleasure to deal with, thank you!
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Questions about Richard James Apartments & Investments Swindon
Has Richard James Apartments & Investments won any awards?
Yes. In The Trusted Agent 2026 awards: Richard James Apartments & Investments, Swindon won Gold.
