McFarlane Sales & Lettings Swindon reviews

★★★★★ 5/5

Google

McFarlane sales and lettings have been absolutely fantastic in selling our house for us, at every stage they have been nothing short of amazing. They were great at getting us the best price possible, and even when the chain was close to falling apart, Silvia Lawrence , (the team’s secret weapon) was there contacting all parties holding things together , for what ended up being a smooth simple sale. If I ever think about selling another house the team at McFarlane sales and lettings will be my first call. I really can’t recommend them enough.

Raymond · 25 January 2020

★★★★★ 5/5

Google

We have several properties and have tried different letting agents but we have now placed them all with McFarlane since we found Carla especially helpful giving sound advice even when we had problems the other agents didn't want to deal with.PositiveResponsiveness, Professionalism

Ian · 4 June 2021

★★★★★ 1/5

Google

RIDICULOUS Me and my partner were interested in a one bedroom flat they were advertising. Called on Tuesday morning to see if I could book in a viewing, the lady who answered said the gentleman who handles the property was in a meeting but she would pass on the message and get him to contact me later on. The day goes by and no one calls. I call them back on Wednesday, the gentleman says he "didn't get my message" and tells me they'd have to arrange the viewing with the tenants and see if they were ok with me and my partner going round on Saturday at lunch time to see the flat. He said he would contact them and then get back to me. Once again, the day goes by and no one calls me to confirm or cancel the appointment. I decide to wait until Thursday afternoon when I give them another call and the gentleman informs me they can't get in touch with the tenant (which, in 2016 I find really hard to believe) so they can't confirm my viewing. To this point, after having to chase them up like that for something so little and simple as a 5 minutes viewing, I got fed up and informed the gentleman that if he couldn't confirm the appointment by Friday morning then I would have considered it cancelled. I was shocked and absolutely not impressed when he told me if I wanted to cancel I would have had to call them (AGAIN) to cancel a viewing that's never actually been confirmed in the first place! I don't hear back from them all Friday so I assume our appointment is cancelled, but on Saturday at lunch time I get a call from them saying that we had a viewing booked in for that time... I am honestly appealed, I work in customer service and I know I'd lose my job if I had to be so rude and inconsiderate with my clients! If they can't even organise a simple viewing by communicating with tenants and getting back to people who are interested in the property, I don't even want to begin to imagine what it would be like to work with them in case you decide to move forward and rent the property. I surely won't ever find out, not keen on dealing with them again!

Greta · 29 July 2019

★★★★★ 1/5

Google

Carla refused to provide key information on new tenants when I bought a BTL property they had previously been managing. Over a week after email request sent no response. Claims information has been ‘archived’ and is unavailable. Not exactly a shining example.

Edward · 28 April 2021

★★★★★ 1/5

Google

absolute joke of an agency! so many problems never get fixed, hundreds of emails and calls to even get to the first stage! some problems there when we moved in promised to be fixed before we moved in it wasn't and we are still waiting with a dangerous building and my kids unable to even use the garden because of the shoddy work floor falling through not to mention the ceiling! absolute shambles and very unprofessional DO NOT RECCOMEND

Christina · 29 July 2019

★★★★★ 5/5

Google

I am happy with the way I was attended to by Anita . She made the journey of getting an accomodations so smooth and easy.

Chidinma · 18 May 2023

★★★★★ 5/5

Trustpilot

Highly Recommended.

I have used the services of this company 3 times now having sold 2 properties through them and also had them manage a property rental of mine. I have previously engaged other companies in the past who’s services ranged from fine (adequate) to others that were a screaming nightmare. Please believe me when I say that you are in safe, professional and caring hands with them that always go the extra mile to look after your interests.

Denis · 28 November 2019

★★★★★ 5/5

Google

Perfect experience viewed the perfect properly and accepted by the landlord the very next day through Anita Cowley incredibly efficient and understanding of our poor credit situation 10/10 would recommendPositiveResponsiveness, Quality, Professionalism, Value

Tom · 13 June 2022

★★★★★ 5/5

Google

I have found them extremely professional at all times since our account was moved to them and they are very quick at getting any issues sorted out, Lauren has always been especially helpful and replies to my concerns straight away every time.

Dan · 10 November 2020

★★★★★ 5/5

Google

Very supportive and helpful lettings team, so far had interactions with Joe and Anita and they are both warm and friendly. They've helped us a lot with finding a good apartment within our budget even in these tricky times. Thanks guys!

Elavarasi · 1 February 2021

★★★★★ 5/5

Google

Professionals are professionals... This is my first thought and the opinion I created by meeting Anita in our viewings with the agency. Excellent response, skilled presenter, knowledgeable of the market, human approach. Thank you for your assistance...PositiveResponsiveness, Quality, Professionalism

George · 25 June 2021

★★★★★ 1/5

Google

RIDICULOUS Me and my partner were interested in a one bedroom flat they were advertising. Called on Tuesday morning to see if I could book in a viewing, the lady who answered said the gentleman who handles the property was in a meeting but she would pass on the message and get him to contact me later on. The day goes by and no one calls. I call them back on Wednesday, the gentleman says he "didn't get my message" and tells me they'd have to arrange the viewing with the tenants and see if they were ok with me and my partner going round on Saturday at lunch time to see the flat. He said he would contact them and then get back to me. Once again, the day goes by and no one calls me to confirm or cancel the appointment. I decide to wait until Thursday afternoon when I give them another call and the gentleman informs me they can't get in touch with the tenant (which, in 2016 I find really hard to believe) so they can't confirm my viewing. To this point, after having to chase them up like that for something so little and simple as a 5 minutes viewing, I got fed up and informed the gentleman that if he couldn't confirm the appointment by Friday morning then I would have considered it cancelled. I was shocked and absolutely not impressed when he told me if I wanted to cancel I would have had to call them (AGAIN) to cancel a viewing that's never actually been confirmed in the first place! I don't hear back from them all Friday so I assume our appointment is cancelled, but on Saturday at lunch time I get a call from them saying that we had a viewing booked in for that time... I am honestly appealed, I work in customer service and I know I'd lose my job if I had to be so rude and inconsiderate with my clients! If they can't even organise a simple viewing by communicating with tenants and getting back to people who are interested in the property, I don't even want to begin to imagine what it would be like to work with them in case you decide to move forward and rent the property. I surely won't ever find out, not keen on dealing with them again!

Greta · 31 March 2017

★★★★★ 1/5

Google

Just shown up for a viewing and there is a SOLD sign up. Called agents only to be told 'sorry, you weren't in the diary' very annoyed with the unprofessionalism shown. 😡🤬😡 …

Hazel · 30 March 2022

★★★★★ 5/5

Google

Professionals are professionals... This is my first thought and the opinion I created by meeting Anita in our viewings with the agency. Excellent response, skilled presenter, knowledgeable of the market, human approach. Thank you for your assistance...

George · 30 March 2021

★★★★★ 5/5

Google

Anita, was superb with helping us land our first tenancy, so patient and understanding even when I was on the phone everyday! Top class service!PositiveResponsiveness, Quality, Professionalism, Value

John · 20 July 2022

★★★★★ 5/5

Google

We rented a house with them and it was a terrific experience! Bradley helped us during the entire process, he was very helpful and polite!PositiveResponsiveness, Quality, Professionalism, Value

Daniel · 9 June 2022

★★★★★ 1/5

Trustpilot

Lock your doors

This agency will send their staff to your house to do "inspections" completely unnanounced. They won't contact you, they will show up at your door and let themselves into your property. This happend just today, my partner (f) was home alone and a McFarlane agent (m) let himself into the property and then refused to leave until being asked a dozen times. Watch out

Sam · 18 September 2021

★★★★★ 1/5

Trustpilot

Better of to damage the property, since will not get deposit back

Starting off they need need as much information as the bank need for a mortgage. then they have quarterly property inspections. after that when you move out it is mandatory to have the property professionally cleaned. getting your full deposit back is impossible. at the end got robbed £250.

Jason · 10 May 2023

★★★★★ 5/5

Google

Fantastic, organised, and professional

Akanmu · 20 March 2024

★★★★★ 5/5

Google

Anita! So kind, helpful and informative. Changed my life. Can't thank her enough for everything.

Aaron · 29 June 2023

★★★★★ 1/5

Google

Just shown up for a viewing and there is a SOLD sign up. Called agents only to be told 'sorry, you weren't in the diary' very annoyed with the unprofessionalism shown. 😡🤬😡NegativeProfessionalism

Hazel · 29 May 2021

★★★★★ 5/5

Trustpilot

Excellent service from Anita Crowley at McFarlane's

Great service from Anita Cowley she went in great detail about the purchase of a property & provided a surveyor’s contact details. Highly recommend these estate agents. Thank you. Sunny

Sunil · 1 July 2024

★★★★★ 5/5

Google

Anita in Lettings has done a great job finding a new tenant for my HMO recently. Friendly, helpful & communicates well. Very pleased with McFarlane. Happily recommend them to other Landlords.

David · 4 July 2021

★★★★★ 1/5

Google

Good Morning Mr Bojar, it is a shame to see you have left us this review. I have searched our system and can find no record of a client/customer in the name of Ryan Bojar. If you would like to call us on 01793 611841, we would be more than happy to look into your concerns. Kind regards

Ryan · 30 March 2022