McFarlane Sales & Lettings Swindon reviews

★★★★★ 1/5

Google

Asked to take a property off the market before my viewing, or if not possible, to arrange an earlier viewing- they advised this was not possible, my viewing was the earliest they could arrange and I had to wait until my viewing. Just got a call to say that someone else had let the property, the day before my viewing was supposed to be. Very unprofessionalNegativeProfessionalism

Michael · 28 May 2021

★★★★★ 5/5

Google

Carla is very professional and very polite dealing with issues can’t fault McFarland in any wayPositiveQuality, Professionalism

Daniel · 3 June 2021

★★★★★ 5/5

Google

Extremely professional . Nikki Jeffreys was very helpful and knowledgeable. Highly recommended

Wendy · 30 March 2022

★★★★★ 1/5

Trustpilot

Avoid this Company

Sadly, we had to deal with Jo Costin of the Wood Street, Swindon branch as her company were selling the house we wanted to buy. She introduced herself by email, as "I will be dealing with the progression of your purchase". - it took 3 or 4 emails before she got the house number correct. - her congrats email on the day we exchanged gave an incorrect completion date - but the worst was the state of the house on completion. The house, garden and garage were full of the tenants' unwanted cr*p. I'd have thought that she might have sent someone in to check the house which McFarlanes had been renting out for the absent owners for years. But appently that's not her department and therefore not her responsibility. The most galling aspect was Jo Costin telling me it was our solicitor's responsibility because they should have advised us to view the property again before exchanging contracts! These are the consequences, for us, in dealing with a large company where blame is shunted between different departments and different people, ending up with no-one taking responsibility and things not getting done. We will be suing for breach of contract.

Bev · 16 June 2023

★★★★★ 5/5

Google

Sold my house through McFarlane’s earlier this year and have been renting through them whilst I wait for my new home to become ready! The help, support and professionalism shown by both their Sales and Lettings teams throughout the process was second to none and I will certainly look to use them again in the future - highly recommend to anyone looking to move!PositiveProfessionalism

Tom · 29 May 2021

★★★★★ 5/5

Google

Lauren has been fantastic with my property. Nothing is too much trouble and communication is excellent.PositiveResponsiveness

Holly · 24 May 2021

★★★★★ 5/5

Google

Carla been our contact for running our HMO for over 4 yrs. Always professional, friendly, helpful, responsive and communicates well. Great liaising between tenant, contractors and landlord. Tom and Joe are very good on the letting side. They recently found a tenant and commenced referencing for another property within 1 week of initial advertisement. Very pleased with McFarlane. Happily recommend them to other Landlords.

Dave · 30 March 2021

★★★★★ 5/5

Google

I have a large portfolio of properties that have been fully managed by McFarlane for many years. It takes all the stress away from me when things go wrong because they have a team of trusted tradesmen that can resolve all the issues you get. All of the tenants i have are excellent and always pay on time. Carla in the office is excellent,

Michael · 30 March 2021

★★★★★ 5/5

Trustpilot

Great experience with the whole…

Great experience with the whole lettings team, very supportive and helpful, especially our property manager Tracy, who has supported us with everything we needed.

Tanya · 17 October 2025

★★★★★ 4/5

Google

Tom and Tim have been very proactive when sending us information about new properties coming onto the market, which they believe would be of interest to us. A couple of times, we've been the first to see the properties, which if the property was right, it puts us in a strong position to put an offer in, before the property goes onto the market.

Val · 1 February 2021

★★★★★ 4/5

Google

McFarlane provide a good service for us as Landlords. They do regular inspections, provide comprehensive reports and follow up on any issues raised by us or the tenants. Carla the Property Manager is always very helpful and professional and responds very quickly. They seem reliable and try to preempt any possible problems.

Neil · 29 July 2019

★★★★★ 5/5

Google

Hi McFarlane, I would like to take the time to thank you all so much for the continued support & Assistance you have given me towards moving in to my new rental, …

Shaun · 20 March 2024

★★★★★ 1/5

Google

I went to view a property tonight I feel I was treated very poorly and discriminated against when the lady didn't even know me and was told to go to the council for a rented property and never sent the application to move forward when I have more than enough money to pay the rentNegativeProfessionalism

Michelle · 28 May 2022

★★★★★ 5/5

Google

Very professional service and support from McFarlane Estate Agents

Chris · 20 March 2025

★★★★★ 1/5

Google

What a disappointment. Avoiding any property connected with this company in the future. Long list of issues like a previous reviewer. I will say that the initial agents upon viewing a flat are helpful and friendly. But here is the telling thing, once they have helped get you your property (and they earn whatever they earn) the service is bad, virtually non exsistant. You will be appointed a tennancy manager, ours was Sarah, and this was another pointless exercise as practically any issues which were fair to bring up, she was no help whatsoever. You see, we had a setup where we were unable to speak directly with our landlord and ask Sarah to speak with them each time it was required, and she clearly sided with the landlords on everything and both of their time scales to get things sorted was not acceptable. Will not accept this setup again. One issue was the landlord had extreamly heavy gates at the end of the fire exit stairs. The landlord wouldn't move them. It was difficult getting my bike out (Satah at McFarlane made such a fuss of them sllowing me to keep a bike, a generally accepted requirement at most properties, an area was sorted instantly iin my new place!) and I kept hitting my ankle as there was only a small gap between the gates and staircase. Neither McFarlane or the landlords would have them moved. I thought if there was a fire it could be dangerous. I seeked some advice and it was suggested I telll the non-emergency fire department as it was agreed it wasn't really acceptable. I told them and they spoke to McFarlane to ask them to have the gates moved, to which McFarlane said they will get it done. Upon waiting months, and leaving the flat, it was still never done. Also had the same issue with another reviewer regarding the deposit. They are trying to take a portion back because they are saying we hung something on the bathroom-we never did. And they are trying to claim for natural markings. When I brought this up with the tennancy manager (when finally managing to make contact,) we are just told it was compared with the original inventory and you will have to dispute it with the deposit holders. What is the poimt of a tennancy manager, when they provide no actual worthwhile service to the tenant, and the same can be said for McFarlane.. Our time at our property under McFarlane was not the best and this was largely down to them falling short. If they had been better they might have been able to help with our sub-par landlords but they were not interested. I have quite a lot of issues where they fall short ehich I am goong to publish in an article as I sm generally concered about the quality they operate with, but one of our reasons for moving was down to this estate agent, so highly recommend avoidong if you can. I also noted that when trying to get you into one of their properties they are so enthusiastic and friendly, once your with them, and you leave, not even a thanks/goodluck, barely got a goodbye when handing back the keys.

Ben · 30 December 2022

★★★★★ 1/5

Google

What a disappointment. Avoiding any property connected with this company in the future. Long list of issues like a previous reviewer. I will say that the initial agents upon viewing a flat are helpful and friendly. But here is the telling thing, once they have helped get you your property (and they earn whatever they earn) the service is bad, virtually non exsistant. You will be appointed a tennancy manager, ours was Sarah, and this was another pointless exercise as practically any issues which were fair to bring up, she was no help whatsoever. You see, we had a setup where we were unable to speak directly with our landlord and ask Sarah to speak with them each time it was required, and she clearly sided with the landlords on everything and both of their time scales to get things sorted was not acceptable. Will not accept this setup again. One issue was the landlord had extreamly heavy gates at the end of the fire exit stairs. The landlord wouldn't move them. It was difficult getting my bike out (Satah at McFarlane made such a fuss of them sllowing me to keep a bike, a generally accepted requirement at most properties, an area was sorted instantly iin my new place!) and I kept hitting my ankle as there was only a small gap between the gates and staircase. Neither McFarlane or the landlords would have them moved. I thought if there was a fire it could be dangerous. I seeked some advice and it was suggested I telll the non-emergency fire department as it was agreed it wasn't really acceptable. I told them and they spoke to McFarlane to ask them to have the gates moved, to which McFarlane said they will get it done. Upon waiting months, and leaving the flat, it was still never done. Also had the same issue with another reviewer regarding the deposit. They are trying to take a portion back because they are saying we hung something on the bathroom-we never did. And they are trying to claim for natural markings. When I brought this up with the tennancy manager (when finally managing to make contact,) we are just told it was compared with the original inventory and you will have to dispute it with the deposit holders. What is the poimt of a tennancy manager, when they provide no actual worthwhile service to the tenant, and the same can be said for McFarlane.. Our time at our property under McFarlane was not the best and this was largely down to them falling short. If they had been better they might have been able to help with our sub-par landlords but they were not interested. I have quite a lot of issues where they fall short ehich I am goong to publish in an article as I sm generally concered about the quality they operate with, but one of our reasons for moving was down to this estate agent, so highly recommend avoidong if you can. I also noted that when trying to get you into one of their properties they are so enthusiastic and friendly, once your with them, and you leave, not even a thanks/goodluck, barely got a goodbye when handing back the keys.

Ben · 29 December 2022

★★★★★ 5/5

Google

Sam and Tom, as well as all others in the Macfarlane Swindon office, have been so wonderful throughout this whole process. We were unable to find a house the first time yet Sam suggested another property that we loved! They swiftly suggested a viewing and I felt supported by them. Highly suggest this agency if one is looking to let!

Anna · 30 March 2021

★★★★★ 1/5

Trustpilot

Just awful

Just awful. Didn't bother to even put up a for sale sign. Set up a friend to do a test viewing who said there wasn't much effort to sell the house. Then they come back to me saying I need to reduce the price - to hasten a sale so they can grab their commission. Sacked them in the end and appointed new agency.

Stephen · 17 February 2024

★★★★★ 5/5

Google

Sam and Tom, as well as all others in the Macfarlane Swindon office, have been so wonderful throughout this whole process. We were unable to find a house the first time yet Sam suggested another property that we loved! They swiftly suggested a viewing and I felt supported by them. Highly suggest this agency if one is looking to let!

Anna · 1 February 2021

★★★★★ 5/5

Google

Excellent service. Attentive staff. Dedicated sales progressor keeping us informed regularly. Very friendly team. Advertising in all the major on line notifications such as zoopla etc and Facebook market, so great media coverage as well as the high street shops. Used them previously and would do so again. Also a dedicated solicitor for conveyancing available.PositiveResponsiveness, Quality, Professionalism, Value

Pauline · 26 June 2021

★★★★★ 5/5

Google

Anita was very helpful. Looking forward to moving with themPositiveResponsiveness

Lee · 31 May 2021

★★★★★ 5/5

Google

I use this agency to let and sell my property and pleased to say the agency has been professional throughout the letting period. On the sales side Jo Costins senior sales was extremely helpful going above and beyond in her duties making this experience unforgettable. Highly recommended and thank you.

Allan · 2 August 2022

★★★★★ 5/5

Google

I use this agency to let and sell my property and pleased to say the agency has been professional throughout the letting period. On the sales side Jo Costins senior sales was extremely helpful going above and beyond in her duties making this experience unforgettable. Highly recommended and thank you.

Allan · 1 August 2022

★★★★★ 5/5

Google

They were one of the only agency who regularly sent us properties in our criteria by mail, and we are greatly helpful for it ! Very professional, recommended :)

Morel · 20 March 2024