5/5
GoogleThey were one of the only agency who regularly sent us properties in our criteria by mail, and we are greatly helpful for it ! Very professional, recommended :)
Agent replied · 22 February 2024
Thank you for your review Morel.
Trusted Agent profile · Swindon
Verified
McFarlane Sales & Lettings Swindon reviews
★★★★★
483 reviews across 3 platforms
28 - 30 Wood Street, Swindon, SN1 4AB
Part of McFarlane Sales & Lettings, see every office.
McFarlane Sales & Lettings's office in Swindon, at 28 - 30 Wood Street, is rated 4.1 out of 5 across 483 reviews on three platforms, including 418 Google reviews rated 4.1.
418
Reviews on Google
This office
24
Reviews on The Trusted Agent
This office
41
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
The McFarlane Team dealt with my house sale from beginning to end with unfailing politeness and tenacity. They were particularly effective in keeping me abreast ...Read all 2 from sellers
Landlords6 reviews
As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ...Read all 6 from landlords
Tenants11 reviews
My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ...Read all 11 from tenants
About McFarlane Sales & Lettings Swindon
McFarlane Sales & Lettings are a leading local independent Estate Agents specialising in Residential Sales, Residential Lettings and Property Management. With over fifty years of combined experience, we have developed an extensive knowledge of the local property market enabling us to offer a wide ranging service that is both friendly and professional as befits our reputation. We offer the traditional values you would expect from an established firm and combine these with the latest innovations in marketing and advertising. Our three offices are located in prominent positions in the key towns and villages of Swindon, Cricklade and Wroughton and work closely together to cover these areas and their surrounds.
Reviews
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
Google1/5
GoogleHad an appointment to view a house between 10.30-10.45. Arrived at 10.32 . Agent had gone. Then he blamed us for not calling to say we were near. We travelled 40miles to view. No apology nothing, not even a reply from their director to an email sent. Will not be viewing any of their properties again.NegativeQuality, Professionalism
Agent replied · 27 May 2024
Good Morning Angela, it is a shame to see you have left us this review. If you would like to call us on 01793 611841, we would be more than happy to look into your concerns. Kind regards
5/5
The Trusted Agentagents review
I have been a tenant with McFarlane for 2 years, and have found them to be very professional and helpful.. I cannot praise the staff enough, nothing is to much trouble,. If any problems arise they are always sorted very quickly. Thank you for all your hard work, especially Kelly
5/5
GoogleVery friendly and professional staff
Agent replied · 19 May 2024
Martin, thank you very much for taking the time to leave a review, it is really appreciated.
5/5
GoogleAnita at McFarlane (Old Town, Swindon) was very professional and supportive in my search for a new home. I would definitely use them again and would recommend them.
Agent replied · 22 February 2024
Thank you for taking the time to leave us a review Chris, I will make sure you comments are passed across to Anita.
5/5
GoogleI had an amazing experience with the agency! Very pleased with their excellent service. The property is well-maintained, and they promptly addressed any issues that arose. Highly recommend!
Agent replied · 22 February 2024
Thank you for your review Liya, we are so please to hear you had such a positive experience.
5/5
GoogleOur letting agent, Brandon, was very helpful throughout the process and took us through everything in detail with quick and informative responses to all our questions. He helped us secure a very nice property at good value and I would happily use this agent again.
Agent replied
Thank you for your 5* review Gary, I will pass your comments across to Brandon.
1/5
GoogleHad an appointment to view a house between 10.30-10.45. Arrived at 10.32 . Agent had gone. Then he blamed us for not calling to say we were near. We travelled 40miles to view. No apology nothing, not even a reply from their director to an email sent. Will not be viewing any of their properties again.NegativeQuality, Professionalism
Agent replied · 23 November 2024
Good Morning Angela, it is a shame to see you have left us this review. If you would like to call us on 01793 611841, we would be more than happy to look into your concerns. Kind regards
5/5
GoogleMcFarlane Sales & Lettings manage my portfolio of properties and have done for a number of years. I have always found their service to be of the highest standard. They always deal with any query efficiently and professionally. I would thoroughly recommend them to anyone looking to employ the services of a Letting Agent.
Agent replied
Thank you for your kind words, we look forward to many more years to come working with you
1/5
GoogleDo not waste your time with this unprofessional agency. They do not reply to emails enquiring about lettings. They lie, fob you off over the phone, and say you are on a waiting list but never get back to you. Obviously, they partake in favouritism towards potential tenants. Would not recommend in any way whatsoever!
Agent replied
Good Morning Tricia, it is a shame to see you have left us this review. If you would like to call us on 01793 611841, we would be more than happy to look into your concerns. Kind regards
1/5
GoogleDo not waste your time with this unprofessional agency. They do not reply to emails enquiring about lettings. They lie, fob you off over the phone, and say you are on a waiting list but never get back to you. Obviously, they partake in favouritism towards potential tenants. Would not recommend in any way whatsoever!
Agent replied
Good Morning Tricia, it is a shame to see you have left us this review. If you would like to call us on 01793 611841, we would be more than happy to look into your concerns. Kind regards
5/5
GoogleThank you, very great service, Tianah at McFarlane did a great job helping coordinate the sale of the house, thank you very much
Agent replied · 21 March 2024
Good afternoon Leo and thank you very much for your 5 star review. We are thrilled to hear about your positive experience with Tianah at McFarlane Sales & Lettings. Thank you for choosing McFarlane for your home move and we wish you all the very best for the future.
1/5
TrustpilotThese people are awful
These people are awful. One woman, who all the tradesmen that visit for to the numerous issues arising in their properties can't bear her. She is so passive aggressive and doesn't seem to realise that the tenants are paying for a service. We have rotten floorboards in the conservatory that was under an inch of water. Black mould keeps coming back over and over again. We can't wait for the tenancy to end. They are utterly terrible. Please avoid! They make you feel like they are doing a huge favour to fix the issues, that's their job!
5/5
GoogleAbsolutely brilliant service from Anita, viewed a property to rent just over a week ago, fell in love and she got everything through so quick that we're moving in just over a week later. Very responsive and helpful and definitely recommend! Thank you so much!!
Agent replied
Thank you for your review
1/5
Trustpilotpoor lettings service
I approached McFarlane and put in an application for several properties to rent - I was desperately looking for a place to rent in Swindon as I was starting a job and was living in a hotel in another city having just relocated back to the UK from overseas. I sent them all income documentation, job offer letter, references, etc. In short, I gave them everything to reassure them that I was a serious applicant). I applied for as many properties as I could to secure one, but they never updated me on my applications, despite chasing them repeatedly. I asked to apply for more properties but they never followed up. After a while, it became clear that they never really took my application seriously. Needless to say I ended up renting from somewhere else. I wrote to their Director and complained about their poor lettings service and told him that I hoped their selling team were much better as I would be looking to purchase very soon as a first time buyer. The Director never responded to my email, so for me it was clear that they were never interested in my business. I am looking to purchase my first property and needless to say, I will avoid any properties advertised by McFarlane as it is clear they never took me seriously and it is a hard experience to forget. The other estate agents I have approached have been very quick to respond, and have even referred me to one of their brokers (whom I am using) and solicitors. This is lost business for McFarlane, but if that is how they operate, I am glad to steer clear of them.
5/5
GoogleExcellent service from macfarlane. Big thank you to them specially Anita and Tom. Very professional, helpful and nice person. This is the first time we are using mcfarlane and we are really impressed and couldn't ask for more. I would definitely recommend to everyone. I wish I could give them more stars.
Agent replied
Thank you for your review
5/5
TrustpilotLong term customers
We have used Macfarlane’s for many years and have used them as managing agents as well as buying and selling properties, We deal with the lettings team presently and the whole team are professional and diligent in all aspects of the lettings process. I can call and speak to someone at any time to discuss any concerns I may have. Emails are answered promptly. For example this very evening I responded to an email from Sarah Cole regarding a query she asked me. I had a response from her ‘after hours’ which is going over and above in my book! Would ( and have !) thoroughly recommend!
5/5
GoogleAbsolutely brilliant service from Anita, viewed a property to rent just over a week ago, fell in love and she got everything through so quick that we're moving in just over a week later. Very responsive and helpful and definitely recommend! Thank you so much!!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 24 May 2024
Thank you for your review
5/5
GoogleI had a 10/10 experience with Mcfarlanes letting agency. They are both professional and patient during the whole process.
Agent replied · 22 February 2024
Thank you for your review Simon, I will make sure your comments are passed across to our lettings team.
5/5
GoogleExcellent service, professionals all the way and very prompt in their service! If there were more stars I would give them to Anita who went over and above with her professionalism and responsiveness ! Thank you ***************PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 25 June 2024
Thank you for your review Maria, I will pass your comments across to Anita. We would like to wish you all the best of luck with your move.
1/5
GoogleThey would not rent to a couple because they are not married and they say it's required by law. When asked which law and when did it change, the guy on the phone replies " It's not that!". So.. what is it then? Racism?
Agent replied
Good afternoon Mr Sultan, I am very disappointed by the review that you have left today. Having listened to the call between yourself and our office, I can hear that we have not declined to rent to a couple and by no means have we been discriminatory towards you or anybody else. McFarlane’s deeply condone any/all forms of discrimination as it has no place in our society. I have tried to contact you directly to address the matter further and explain the rules relating to Houses of Multiple Occupation but at the time you did not wish to discuss this. If you would like to discuss this further, then please contact me on 01793 611841 where I will be more than happy to resolve the matter. Should you not wish to discuss please find the information provided by the local authority relating to HMO’s; Your home is a house in multiple occupation (HMO) if both of the following apply: • at least 3 tenants live there, forming more than 1 household • you share toilet, bathroom or kitchen facilities with other tenants A household is either a single person or members of the same family who live together. A family includes people who are: • married or living together - including people in same-sex relationships • relatives or half-relatives, for example grandparents, aunts, uncles, siblings • step-parents and step-children In line with the above, a couple and a friend would result in three tenants forming two households which as you can see would result in a breach of the information above and put a landlord at risk of prosecution.
5/5
GoogleI felt that excellent service was provided and I would definitely recommend to friends and family.
Agent replied · 19 March 2024
We appreciate your kind words and are thrilled to hear that you had a positive experience with us. Thank you for recommending us to others. If you ever need assistance in the future, please don't hesitate to reach out to us at 01793 611841.
1/5
GoogleThis agency has no ethic at all. They are dishonest and will do everything to get money out of you. They are disorganised and unprofesionnal. Honestly there are lots of agents who can do a better job, don't waste your time with Mcfarlane. They are untrustworthy.NegativeQuality, Professionalism, Value
Agent replied · 30 May 2024
Good Morning Amy, it is a shame to see you have left us this review. If you would like to call us on 01793 611841, we would be more than happy to look into your concerns. Kind regards
5/5
GoogleWe have used Mcfarlane for many years and are happy with the service we have received. The reason for that is - Carla. She has been wonderful from day one and is always prompt and helpful over any issue. A real star!PositiveResponsiveness, Professionalism
Agent replied · 27 June 2024
Thank you for your review Leonora
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about McFarlane Sales & Lettings Swindon
What do landlords say about McFarlane Sales & Lettings Swindon?
6 reviews from landlords, rated 4.2 out of 5 on average. For example, Sophie wrote: "As a local landlord we were very pleased to find McFarlane enthusiastic about the area and the property, with good knowledge of both. Interactions were prompt ..."
What do tenants say about McFarlane Sales & Lettings Swindon?
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Bent wrote: "My experience with McFarlane after over half a year in Swindon has been thoroughly positive. As consultants my colleague and I are dependent on somewhat ..."
