Trusted Agent profile · Swindon
Verified
★★★★★
207 reviews across 3 platforms
Redhouse Village Centre, Swindon, SN25 2FW
Part of McFarlane Sales & Lettings, see every office.
McFarlane Sales & Lettings's office in Swindon, at Redhouse Village Centre, is rated 4.7 out of 5 across 207 reviews on three platforms, including 165 Google reviews rated 4.9.
165
Reviews on Google
This office
1
Reviews on View Agents
This office
41
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
McFarlane Sales & Lettings are an award winning local independent Estate Agents specialising in Residential Sales, Residential Lettings and Property Management. Established in 2004 and with over seventy years of combined experience, we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We offer the traditional values you would expect from an established firm and combine these with the latest innovations in marketing, advertising and technology. Our two offices are located in prominent positions in the key towns and villages of Swindon and Cricklade and work closely together to cover these areas and their surrounds.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
GoogleIt was nice meeting Jo Costin and Tom Helped me feel at ease as a first time buyer and answered all my queries that I had very well. I would highly recommend.( McFarlane North Swindon)
Hi Andy, thank you so much for your review. It really is appreciated.
1/5
Trustpilotpoor lettings service
I approached McFarlane and put in an application for several properties to rent - I was desperately looking for a place to rent in Swindon as I was starting a job and was living in a hotel in another city having just relocated back to the UK from overseas. I sent them all income documentation, job offer letter, references, etc. In short, I gave them everything to reassure them that I was a serious applicant). I applied for as many properties as I could to secure one, but they never updated me on my applications, despite chasing them repeatedly. I asked to apply for more properties but they never followed up. After a while, it became clear that they never really took my application seriously. Needless to say I ended up renting from somewhere else. I wrote to their Director and complained about their poor lettings service and told him that I hoped their selling team were much better as I would be looking to purchase very soon as a first time buyer. The Director never responded to my email, so for me it was clear that they were never interested in my business. I am looking to purchase my first property and needless to say, I will avoid any properties advertised by McFarlane as it is clear they never took me seriously and it is a hard experience to forget. The other estate agents I have approached have been very quick to respond, and have even referred me to one of their brokers (whom I am using) and solicitors. This is lost business for McFarlane, but if that is how they operate, I am glad to steer clear of them.
5/5
GoogleI recently purchased a property through McFarlane, as a first time buyer i relied heavily on the advice and help on others, the team here really made the process easier for me, Jo was amazing throughout the purchase, helping me where others were unresponsive or overall unhelpful, i never had to wait long for a response and Jo made sure to keep ontop of every aspect of my purchase, from chasing my solicitors to keeping me informed on the progress of the sellers solicitors! I cannot praise the team at McFarlabe North Swindon enough and will always recommend their services if ever asked!
5/5
GoogleJo Costin have given me professional and efficient service . Regards Eddie
Good morning Eddie, thank you so much for your 5* review. It really is appreciated and means so much to the team here at McFarlane.
5/5
GoogleFrom start to finish - a professional service. Their dedicated sales progressor , Jo, kept us informed throughout the process and was also in contact with the solicitors dealing with the conveyancing. This took away any stress and worry about chasing up events as we were fully informed throughout. The sales team were also professional with photos and advertising in the first instance and also giving us sound advice . A very quick and successful outcome. Highly satisfactory.
5/5
GoogleI have just purchased my first property through McFarlane in Swindon. The service has been fantastic and Jo was always on hand to guide me through the daunting prospect of buying a house and to make the experience very smooth and efficient! I have not had experience of buying a home before so am unable to offer a comparison, however Jo has been fantastic and supportive at every step of the way!PositiveQuality
5/5
GoogleReally supportive all the way through the process. Recommended
Good morning Liam, thank you so much for your 5* review. It really does mean a lot to us and we appreciate you recommending us. Thank you.
5/5
GoogleI’ve received great service from Jo at McFarlane throughout the process of buying my first property. She constantly kept me informed and up to date without me having to chase. It wasn’t the smoothest process overall due to some issues on the lettings side and other factors out of Jo’s control, but she was able to restore my confidence and make sure things were resolved. Really appreciate her help.
5/5
GoogleJo and the team at McFarlane’s were very helpful during our recent house purchase, kept us informed and liaised with the buyer well
Hi James, thank you so much for taking the time to write a review.
5/5
GoogleAs all of the other reviews say, Jo has has been a brilliant help. She was always on top of everything and when I chased her up she'd always chase for a response. We had a hard time due to the buyers solicitors but luckily Jo was on top of everything and kept everyone informed along the way while keeping the sale flowing as best she could.
5/5
GoogleGreat work, was not disappointed.
Dear Natalia, thank you so much for your 5* review. It really is appreciated.
1/5
TrustpilotAwful awful awful renting experience
Awful awful awful renting experience, avoid at all costs!
Hannah, Thank you for taking the time to write a review although I am surprised by the content. We do take feedback very seriously and use this to improve our services to all of our clients. However, I do think that the points you have raised do require further examination and comment. You mention that when you applied for the property the referencing process was an absolute nightmare. The referencing is undertaken by a third party independent referencing company, not McFarlane. The vast majority of tenants do not have any issues with the process, however, if you cannot supply all of the requested documentation or there is a negative issue with one or more of your references this can delay the process. You were asked to sign as having received the inventory prior to moving in to the property. You were also advised that you had 7 days to make any observations in relation to the property and annotate these on the inventory. After 7 days the inventory is closed and locked. You did not make any amendments to the inventory at all. You did email us almost a week after moving in to the property to advise of some issues you had with the property and requested that we investigate and resolve these. To give this some context, you contacted us at 1.29pm, we then spoke with the landlord and instructed the contractor at 1.50pm, you were then emailed at 2.24pm with an update on which contractors would be attending. When the engineer came out to look at the issue with the shower, despite you previously agreeing that they could use the management set of keys for access, they could not get in to the property as you had dropped the latch on the inner door, so this appointment had to be re-booked. You mention in your review that when you moved out of the property the issues you had raised on move in had not been recorded and a substantial sum had been taken from your deposit. As stated previously, although you were given 7 days to update your inventory on move in you did not make one amendment. There were several issue raised on your move out report, but the landlord agreed to undertake these works at his own expense and not charge you. The only deduction made against your deposit was for the property to be cleaned. As the property was professionally cleaned prior to you moving in, this is not an unreasonable request. You also mention that you had no choice but to pay for our errors. As stated, all that we have made a claim for is the cleaning of the property. You were advised that you could appeal this with the Tenancy Deposit Scheme and submit supporting evidence, but you chose not to do this. You did receive a rent increase of 8.3% after living in the property for 15 months, considering that over this period rents have increased between 10-15% and landlords mortgages have increased in excess of 50% again I do not think this unreasonable. Notwithstanding the above I do wish you the very best in your new home.
1/5
TrustpilotRenters Nightmare *Avoid*
We rented a property through McFarlanes and the service was sub par.
5/5
GoogleJo Costin and the Team at McFarlane North Swindon have been Brilliant, everything went very smooth, 5 stars!
Hi Anthony, thank you for your 5 star review. It really is appreciated.
5/5
GoogleI have had a great experience with McFarlane especially Jo. She kept me updated throughout the entire process. Anything that required extra attention was managed as it should.
Hi Mariusz, thank you so much for the wonderful review. We wish you the very best for the future.
5/5
GoogleThe service received from Jo at McFarlane throughout the whole process was second to none. I have purchased many properties via multiple estate agents and Jo has stood out for her exceptional dedication, responsiveness and ability to problem solve all issues that crop up throughout the process. I am grateful for her help and commitment to making the deal happen.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI’ve received great service from Jo at McFarlane throughout the process of buying my first property. She constantly kept me informed and up to date without me having to chase. It wasn’t the smoothest process overall due to some issues on the lettings side and other factors out of Jo’s control, but she was able to restore my confidence and make sure things were resolved. Really appreciate her help.
5/5
TrustpilotHighly recommended
As a letting agent, I can't recommend my experience enough.
5/5
GoogleExcellent service from Jo and the whole team of McFarlane. Would definitely recommend them
Hi Lilou, thank you for your recommendation.
5/5
GoogleSold my house through McFarlanes and the team were fantastic. Jo was fantastic, a pleasure to deal with and so very helpful
Thank you so much for the review Tom.
5/5
GoogleWe were very pleased with the team and especially Jo with all their help with a long and protracted move. Would highly recommend.
Hi Colin, thank you so much for your review.
1/5
TrustpilotBetter of to damage the property, since will not get deposit back
Starting off they need need as much information as the bank need for a mortgage. then they have quarterly property inspections. after that when you move out it is mandatory to have the property professionally cleaned. getting your full deposit back is impossible. at the end got robbed £250.
1/5
TrustpilotNightmare agency for renters **avoid if you can**
My horrific rental experience with Mcfarlane is one i won't forget quickly.
5/5
GoogleSold my house through McFarlane’s last year and have been renting through them whilst I wait for my new home to become ready! The help, support and professionalism shown by both their Sales and Lettings teams throughout the process was second to none and I will certainly look to use them again in the future - highly recommend to anyone looking to move!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
McFarlane Sales & Lettings's Swindon office has 207 reviews across three platforms: 165 on Google, 1 on View Agents, 41 on Trustpilot (across the whole business).
McFarlane Sales & Lettings North Swindon is rated 4.7 out of 5 across all 207 reviews, and 4.9 out of 5 on Google from 165 reviews.
McFarlane Sales & Lettings North Swindon, Redhouse Village Centre, Swindon, SN25 2FW.
