Trusted Agent profile · Swindon

Gatekeeper Swindon reviews

★★★★★ Excellent

779 reviews across 1 platform

Swindon, SN2 2PN

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Gatekeeper's office in Swindon, at Swindon, is rated 4.9 out of 5 across 779 reviews on 1 platform. It won Platinum in The Trusted Agent 2026 awards, one of three awards Gatekeeper won in 2026.

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This office

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Awards

The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Swindon office, from every platform, shown as written. First names only.

5/5

Trustpilot

Friendly and helpful

Kenya was very friendly and informative. She was helpful and answered any questions I had. I had two consecutive viewings with her and they both went very well. She helped me to compare the two properties with questions I had about them.

Harry · 19 October 2023

Agent replied · 13 June 2024

Dear Harry,Thank you for your kind words about Kenya's service during your viewings. We're delighted to hear that she provided you with helpful information and answered all your questions effectively. If you ever need further assistance or have more questions in the future, don't hesitate to reach out.Best regards,Dan ThorneSales Director at Gatekeeper

5/5

Trustpilot

Everything was perfect as always,

Everything was perfect as always,Lucy is always very knowledgeable,and helpful,I will certainly continue to use Gatekeeper in the future.

Sue · 11 December 2024

Agent replied · 23 December 2024

Thank you so much for your lovely feedback, Sue! I'm delighted to hear that Lucy continues to provide exceptional service, and it's great to know you'll be continuing to use Gatekeeper in the future. We look forward to working with you again!Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Clare was so kind and friendly

Clare was so kind and friendly, she gave us a lot of useful information regarding the property and surroundings.

Mihaela · 6 December 2024

Agent replied · 24 August 2024

Thank you, Mihaela, for your kind review! We're pleased to hear that Taylor provided a calm and informative viewing experience, making you feel comfortable throughout the process. Your feedback is greatly appreciated.Best regards,Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Well done Team 👍

Thank you for your help and support throughout the entire sale period of my house.

Jo · 20 May 2026

Agent replied · 2 June 2026

Thank you for your wonderful feedback. We’re delighted to hear Lucy provided such professional and supportive communication throughout your sale and helped guide you through the process with patience and care. Your recommendation means a great deal to us and I’ll be sure to pass your kind comments on to Lucy. Phil Kendall Sales Director

5/5

Trustpilot

Sam was very personable and friendly

Sam was very personable and friendly, we both felt at ease looking around the property. He was knowledgeable and very honest and helpful. Would definitely recommend, so much better than other viewing experiences I have had! Thank you.

Shans · 29 December 2023

Agent replied · 13 June 2024

Dear Shania Pearce,Thank you for your 5-star review and kind words about Sam. We're delighted to hear that he provided a personable, friendly, and knowledgeable experience, making your property viewing comfortable. We appreciate your recommendation and are here to assist you further. Best regards,Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Chris was professional and…

Chris was professional and knowledgeable about the area and property.Figure crossed 🤞 to get the property with Gatekepeer

Shahbaz · 7 December 2024

Agent replied · 23 December 2024

Thank you for your kind review, Shahbaz. I’m glad to hear that Chris was able to provide you with the professional and knowledgeable service we pride ourselves on. We truly appreciate your feedback and look forward to assisting you again in the future.Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Good ,local knowledge with friendly , independent and personal service.

I have been using Gatekeeper to manage my property for some time now. As local, independent agents, I feel that they are providing reliable information based on local knowledge.

Mrs · 14 September 2026

5/5

Trustpilot

Very efficient service

Very efficient service. Phoned for a viewing and booked for viewing the same day. Chris was very friendly, helpful and knowledgeable about the property and the area.

Dee · 14 July 2024

Agent replied · 24 August 2024

Hi Dee,Thank you for your kind words! I’m pleased to hear that Chris provided such a positive experience with prompt service and valuable insights. If you need any further assistance, don’t hesitate to reach out.Best regards,Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Excellent

Paul was very professional and kindly answered all the questions I had regarding the property I viewed and the application process. Great experience.

Susana · 16 September 2024

Agent replied · 24 October 2024

Hi Susana,Thank you for your wonderful feedback! I'm delighted to hear that Paul provided a professional and helpful experience during your property viewing. We’re glad you had a great experience with us!Best regards,Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Kaylea was very friendly and…

Kaylea was very friendly and personable. She took time to show me around the property and answered all my questions. I would definitely be using her for property viewings again. Thank you, Kaylea!

Edward · 18 March 2024

Agent replied · 13 June 2024

Hi Edward,Thank you so much for your kind words! We're thrilled to hear that Kaylea provided such a positive experience during your property viewing. We'll be sure to pass along your compliments, and we look forward to assisting you again in the future.Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

When to see a House and Paul was…

When to see a House and Paul was amazing very friendly and polite always ready to help out with questions.

Ana · 31 October 2024

Agent replied · 23 December 2024

Hi Ana, thank you for your kind words and 5-star review! I’m thrilled to hear that Paul provided such friendly and helpful service during your viewing. We’re here to assist with any other questions you might have, just let us know!Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Paul is such a great person

Paul is such a great person, he is pleasant and welcoming and I feel at ease with him

Angela · 28 November 2024

Agent replied · 23 December 2024

Thank you for your lovely feedback, Angela! It’s wonderful to hear that Paul made you feel at ease with his welcoming and pleasant approach. I’ll make sure he knows how much you appreciated his support.Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Gatekeeper

Christopher was very knowledgeable about the property, and the area. His recommendations also put my mind at ease.

Angus · 27 November 2024

Agent replied · 23 December 2024

Thank you for your kind feedback, Angus! I’m delighted to hear that Christopher’s knowledge and recommendations helped make your experience a positive one. I’ll be sure to share your comments with him.Dan ThorneSales Director, Gatekeeper

1/5

Trustpilot

As a seller.

As a seller.So disappointed with the service. Communication is key. Not happened after viewing apart from can't get hold of the viewers.After sales service nothing apart from 'I'm xxx I'll be taking it from here'. Try speaking to xxx, they will always be in a meeting. Selling a house is stressful, and you expect the people who do this day in out to guide you. Don't rely on these guys to help you.

Sarah · 6 August 2024

Agent replied · 24 August 2024

Thank you for sharing your feedback. I’m truly sorry to hear that your experience hasnt met the expectations of yourself and your partner and you both felt the need to leave a review.Selling a house can indeed be stressful, and our goal is always to make it as smooth and supportive as possible for our clients. Even the smoothest property sale can be incredibly stressful combined with the usual day to day pressures of life.Both properties involved are progressing through the process in under the national average time, and on track to complete within 16 weeks. This is particularly positive given that one of the properties is leasehold and part of a chain involving two other properties, which typically adds complexity and time to the process.It's important to clarify that once an offer is accepted, your solicitors take the lead in managing the sale through to exchange and completion. While we are always here to offer advice and support, the responsibility for driving the process forward lies primarily with both yours and your buyers' solicitors. Our influence over the solicitors in a chain is limited, though we are committed to assisting wherever possible to ensure a smooth transaction. We have been in consistent communication with you throughout the process and responded in a reasonable timeframe to all calls and emails and therefore we fundamentally disagree with the points you have raised. Again, I am disappointed that we have fallen short of your expectations, however I wish you all the best with your new venture. Best regards,Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

GOOD experience with CHRISTOPHER

ASPECTS of OUR VIEWING on SATURDAY, March 23rd, 2024 @ #Apartment 1, The GRAND, 60-62 Broad Street, Banbury, Oxfordshire, OX16 5BLI had a GOOD experience with the LETTINGS ADMINISTRATOR, CHRISTOPHER …1. IN relation to TIME MANAGEMENT; CHRISTOPHER was somewhat DELAYED, for this HE was APOLOGETIC, CONSCIENCE-STRICKEN …2. CHRISTOPHER was MINDFUL towards the current TENANTS, WHO are somewhat INCONSIDERATE & LACKING in GOOD MANNERS (id est the CURRENT TENANTS had left the APARTMENT in a DISORDERLY fashion … ) … CHRISTOPHER, APOLOGIZED & CONDUCTED HIMSELF PROFESSIONALLY …3. THROUGHOUT the VIEWING, CHRISTOPHER demonstrated KNOWLEDGE & COURTESY towards US & the current TENANTS …4. PROPERTY certainly has POTENTIAL …5. BESIDES the current TENANTS LACKING, it would be ACCURATE to say that CUSTOMER SERVICE exceeded OUR expectations …WE would certainly recommend CHRISTOPHER to ANYONE for EXCELLENT SERVICE …

Alexander · 25 March 2024

Agent replied · 13 June 2024

Hi Alexander & Ionela,Thank you for sharing your detailed experience. We're glad to hear that Christopher handled the viewing professionally. Your recommendation is greatly appreciated, and we look forward to assisting you further if needed.Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Excellent Property Viewing!

Excellent viewing! Agent was on time, gave us time to view the property in peace and had answers for all our questions. Would certainly recommend.

Jai · 24 July 2024

Agent replied · 24 August 2024

Hi Jai,Thank you for your excellent review! I'm pleased to hear that our agent was punctual, informative, and provided a peaceful viewing experience. We appreciate your recommendation and look forward to assisting you again.Best regards,Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Claire (I hope I spelt her name…

Claire (I hope I spelt her name correctly) was very warm and welcoming throughout the viewing. She listened carefully to us and answered all our questions patiently and professionally. The viewing itself was very pleasant, and we really appreciated her friendly and approachable manner.

Julia · 23 May 2026

5/5

Trustpilot

Lovely person and great service…

I met Grace and Elizabeth and both were Lovely and provided great service!

Yansi · 14 May 2026

Agent replied · 2 June 2026

Thank you for your lovely feedback Yansi. I’m really pleased to hear Grace and Elizabeth both gave you such a positive experience and great service throughout. I’ll be sure to pass your kind comments on to them both. Phil Kendall Sales Director

5/5

Trustpilot

Great service!

Laura was a lovely estate agent who answered our questions clearly and concisely. She made us feel at ease and have a positive experience whilst viewing the property we were booked to view.

Chay · 15 February 2024

Agent replied · 13 June 2024

Dear Chay,Thank you for your wonderful five-star review! We're thrilled to hear that Laura provided you with a positive viewing experience, answering your questions clearly and making you feel at ease. Your satisfaction is our priority, and we're here to assist you further if needed. Don't hesitate to reach out anytime!Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

The staff always go the extra mile to…

The staff always go the extra mile to sort out any issues

Colin · 20 May 2026

Agent replied · 2 June 2026

Thank you for your kind feedback Colin We’re delighted to hear the team have consistently gone the extra mile to help resolve any issues for you with all your rental properties. We really appreciate your continued support and trust in Gatekeeper. Phil Kendall Sales Director

5/5

Trustpilot

It was timely

It was timely, easy to access the property to view. Paul was very polite and explained everything well.

Charles · 31 October 2024

Agent replied · 23 December 2024

Hi Mr. Kiige, thank you for your 5-star review! I’m pleased to hear that Paul made the viewing process smooth and informative. We’re glad to have met your expectations and are here if you need any further assistance.Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Claire was really professional to show…

Claire was really professional to show me around the property and answered all my questions.

Mona · 14 December 2024

Agent replied · 23 December 2024

Thank you for your feedback, Mona! It’s great to hear that Clare provided professional support and answered all your questions during the viewing. We’re glad you had a positive experience with us.Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Professional and pleasant viewing

Clare was warm and professional and answered what questions she was able to. Thank you.

Nicola · 14 December 2024

Agent replied · 23 December 2024

Thank you for your kind feedback, Nicola! It’s great to hear that Clare provided warm and professional support during your experience. We’re glad she was able to assist you and appreciate you taking the time to share your thoughts.Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Excellent service over 19 years

Excellent service over 19 years. Special shout out to Phil Kendall who has been so helpful

Colin · 26 November 2024

Agent replied · 23 December 2024

Thank you, Colin, for your incredible feedback and for trusting us over the past 19 years! We're thrilled to hear that Phil Kendall has been so helpful and that you've had a positive experience with our team.Dan ThorneSales Director, Gatekeeper

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Questions about Gatekeeper Swindon

Has Gatekeeper won any awards?

Yes. In The Trusted Agent 2026 awards: Gatekeeper, Swindon won Platinum; Gatekeeper, Witney won Platinum; Gatekeeper, West Oxfordshire won Platinum.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Gatekeeper hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Swindon.

What do you need help with?
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