Trusted Agent profile · Swindon

Gatekeeper Swindon reviews

★★★★★ Excellent

788 reviews across 1 platform

Swindon, SN2 2PN

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Gatekeeper's office in Swindon, at Swindon, is rated 4.9 out of 5 across 788 reviews on 1 platform. It won Platinum in The Trusted Agent 2026 awards, one of three awards Gatekeeper won in 2026.

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788

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Awards

The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Swindon office, from every platform, shown as written. First names only.

5/5

Trustpilot

Very friendly and helpful during the…

Very friendly and helpful during the viewing, and timely communication throughout the process.Thank you Kenya and Shirley

Millie · 19 July 2023

5/5

Trustpilot

Good agent

I have only had viewings with this estate agent at the moment, but the agent was on time and knew the answers we needed

Sean · 10 February 2024

Agent replied · 13 June 2024

Dear Sean,Thank you for your wonderful five-star review! We're delighted to hear that your viewing experience with our estate agent was positive, with punctuality and helpfulness. Should you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Made easy and friendly

Made easy and friendly. No sales pressure.

Marcus · 5 December 2024

Agent replied · 23 December 2024

Thank you, Marcus, for your kind review. I'm delighted to hear you found the process easy and friendly, without any pressure. Ensuring a positive experience is always our priority.Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

We had a great viewing with Kenya

We had a great viewing with Kenya. She was full of good suggestions on how we could make the property work for us, and we didn’t feel rushed at any point.

Nancy · 25 August 2023

Agent replied · 13 June 2024

Hi Nancy Welch,Thank you for taking the time to leave such a positive review. We're thrilled to hear that your viewing with Kenya was enjoyable, and you found her suggestions helpful. Your satisfaction is important to us, and we're here to assist you with any further questions or needs you may have. We appreciate your feedback and look forward to helping you in the future.Best regards,Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Kenya was professional and lovely

Kenya was professional and lovely! Knew the background of the property and answered our questions well. Thank you!

Megan · 30 May 2023

5/5

Trustpilot

Brilliant customer service

Lucy and all the staff at Gatekeeper have been friendly, knowledgable and fantastic communicators throughout the entire home buying process

Joe · 28 July 2025

5/5

Trustpilot

He was polite and he gave me a detailed…

He was polite and he gave me a detailed tour of the house.

Jochebed · 29 August 2024

Agent replied · 24 October 2024

Hi Jochebed, thank you for your review! I’m pleased to hear that you had a positive experience and found the tour detailed and informative. If you have any more questions, we're here to help.Best regards,Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

The agent who showed me the property we…

The agent who showed me the property we are looking at was very politely and helpful, answered all my questions.

Cristina · 28 July 2025

5/5

Trustpilot

Great service

Great service Useful information On time

Adam · 11 December 2024

Agent replied · 23 December 2024

Thank you for your 5-star review, Adam! It’s great to hear you found our service timely and informative. We’re always here to help if you need any further support.Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Clear guidance on follow-up actions and procedures.

His explaination on the procedures to follow was clear. Information well-prepared, make the viewing efficient and effective.

Samuel · 15 June 2024

Agent replied · 24 August 2024

Thank you for your feedback, Samuel! We're delighted to hear that you found our explanations clear and the information well-prepared. Making your viewing efficient and effective is always our goal. If you have any more questions or need further assistance, feel free to contact us anytime.Best regards,Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Good service

Arrived slightly early. Didn't have to wait around. Showed me around the flat and could tell me a bit more about the area.

Selena · 18 February 2024

Agent replied · 13 June 2024

Dear Selena,Thank you for your fantastic five-star review! We're delighted to hear that your experience with our team was punctual and informative. If you have any further questions or need assistance, please feel free to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Very fantastic team and well organized…

Very fantastic team and well organized work. Punctual and treating people in a polite, very nice and lovely way.

Nariman · 3 May 2024

Agent replied · 13 June 2024

Thank you, Nariman Mohammed, for your kind words and positive feedback! We're delighted to hear that you found our team to be fantastic, well-organized, and polite. Ensuring punctuality and providing a pleasant experience are core values at Gatekeeper. If you have any further inquiries or need assistance, please feel free to reach out. We appreciate your feedback!Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

They are quick at responding when you…

They are quick at responding when you contact them if you have any questions. At the viewing laura was great. She knew the area and gave us good information.

Paul · 25 September 2023

Agent replied · 13 June 2024

Hello Paul,Thank you for your fantastic review! We're delighted to hear that you had a great experience with our team, especially Laura, during the viewing. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. Best regards,Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Very professional

Very professional, friendly and informative. Knew the answers to all the questions we had about the property.

Chesney · 28 May 2024

Agent replied · 13 June 2024

Thank you for your feedback, Chesney. I'm delighted to hear that you found our service professional, friendly, and informative. If you have any more questions or need further assistance, please don't hesitate to reach out.Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

He was very helpful

He was very helpful, friendly and ready to answer all questions.

CHUKWUKA · 7 September 2024

Agent replied · 24 October 2024

Thank you, Chukwuka, for your positive review. I'm pleased to hear that you found our service helpful, friendly, and responsive. We always aim to provide clear and supportive assistance.Best regards,Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Amazing knowledge on the property and…

Amazing knowledge on the property and answered all the questions we asked, didn't very rushed and very professional.

Dean · 5 May 2024

Agent replied · 13 June 2024

Thank you, Dean, for your review! We're delighted to hear that our team member provided you with amazing knowledge on the property and answered all your questions thoroughly. Ensuring a professional and unrushed experience is important to us at Gatekeeper. If you have any further inquiries or need assistance, please feel free to reach out. We appreciate your feedback!Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Great communication

Great communication, on time, showed the properties, has knowledge of when the move out dates would be, any storage and parking.

Valued · 6 March 2024

Agent replied · 13 June 2024

Thank you for your positive feedback! We're delighted to hear that you had a great experience with our team, from communication to property knowledge. If you have any further questions or need assistance, please don't hesitate to reach out.Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Very supportive

Very supportive, competent recommendations

Francesco · 20 December 2024

Agent replied · 23 December 2024

Thank you for your kind words, Francesco. I’m thrilled to hear that you found our recommendations supportive and competent. We’re always here to help, and it’s great to know we made a positive impression.Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Efficiency

Great and speedy service

Vivi · 19 December 2024

Agent replied · 23 December 2024

Thank you for leaving a 5-star review! We’re delighted to know you had a positive experience with Gatekeeper. If there’s anything further we can assist you with, don’t hesitate to reach out.Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Great overall viewing and all my…

Great overall viewing and all my questions are answered! Thanks

Helder · 19 September 2024

Agent replied · 24 October 2024

Hi Helder,Thank you for your great feedback! I'm glad to hear you had a positive viewing experience and that all your questions were answered. If you need anything further, feel free to reach out.Best regards,Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

One of the better estate agents

Efficient booking of viewings, comprehensive follow up via text and email. Well informed viewing companion who could answer all our questions.

J · 26 February 2024

Agent replied · 13 June 2024

Dear J C Wallace,Thank you for your positive feedback! We're thrilled to hear that you found our booking process efficient and appreciated the comprehensive follow-up. We're glad that our viewing companion was well-informed and able to answer all your questions. If you need further assistance, feel free to reach out!Best regards,Dan ThorneSales DirectorGatekeeper

4/5

Trustpilot

Meeting with Sam for a look around a…

Meeting with Sam for a look around a property. Very welcoming and he was there to answer any questions I may have had.

David · 12 January 2024

Agent replied · 13 June 2024

Dear David,Thank you for your feedback! We're glad to hear that your meeting with Sam for the property tour was welcoming, and he was available to address your questions. We appreciate your input.Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Great customer care and very…

Great customer care and very professional, will definitely work with him again and

Samantha · 23 July 2024

Agent replied · 24 August 2024

Hi Samantha,Thank you for your kind words! I'm thrilled to hear that you had a great experience and found our service professional. We look forward to working with you again.Best regards,Dan ThorneSales Director, Gatekeeper

4/5

Trustpilot

Very informative.

Very informative.Pleasant and very friendlyGood timekeeper

Caroline · 11 November 2024

Agent replied · 23 December 2024

Hi Caroline, thank you for your review! I’m glad to hear that you found the experience informative, friendly, and punctual. If there’s anything we can do to make your experience even better, please feel free to reach out.Dan ThorneSales Director, Gatekeeper

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Questions about Gatekeeper Swindon

Has Gatekeeper won any awards?

Yes. Gatekeeper won Platinum in The Trusted Agent 2026 awards.

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