5/5
TrustpilotLovely
Laura was lovely, very informative about the property. She was very friendly and it was a lovely viewing. Much better than what we've had it the past. Thank you very much.
Trusted Agent profile · Swindon
Gatekeeper Swindon reviews
★★★★★
788 reviews across 1 platform
Swindon, SN2 2PN
Part of Gatekeeper, see every office.
Gatekeeper's office in Swindon, at Swindon, is rated 4.9 out of 5 across 788 reviews on 1 platform. It won Platinum in The Trusted Agent 2026 awards, one of three awards Gatekeeper won in 2026.
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Awards
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAbsolutely dreadful agency! Do not use!
I had rented a property with Gatekeeper for around 18 months. On terminating the agreement, I was encouraged by Gatekeeper to pay charges that were not in the legal contract Gatekeeper had sent me when I moved in. Gatekeeper had no interest in acting on the tenants behalf and were absolutely happy to try and enforce fees that were outside of the signed, legal agreement. When I refused and sought legal advice, Gatekeeper tried to act as they were doing me a favour by allowing me to only pay the charges that were noted in the agreement.However, the checkout report was submitted with charges to be deducted from my deposit, which included actions that Gatekeeper told me not to worry about, they would sort... to then try and deduct from my deposit. So essentially, trying to screw me over.This was a means to recoup the fees the landlord wanted to charge me illegally, and Gatekeeper were clearly happy to oblige.I understand they are the middle-person, but there should be a responsibility to act fairly and in the best interests of both parties, not encouraging greedy landlords to charge fees not present in the contract.Again, I sought legal advice and refused to accept the charges that were not permittable.Don't get me wrong, they were petty with some and I should have covered myself with a full professional clean (although it was never contracted to do so), I should have played it safe.So long story short, I would not recommend anyone to use Gatekeepers services, based on their sole interest in filling their landlords pockets with unjust fees outside of the legal agreement you will sign.If you happen to be already stuck with them, I would ensure you check any fees put to you and just seek some form of advice because they will shaft you, in any possible way to line the pockets of the landlords.An agency solely focused on their commission from the landlords, regardless of how corrupt and unlawful their actions may be, putting the tenants they place into rented homes at a financial loss.
5/5
TrustpilotRichard was very honest and great…
Richard was very honest and great during the viewing. He talked me through the whole property, explained all the process involve, etc. which made the viewing seamless and a positive experience.
5/5
TrustpilotGreat viewing & really useful insight provided
Kenya showed me around a property & she was great - very informative & even provided me with ideas on what improvements & changes I could make on the property. Helped me to think outside the box.
Agent replied · 13 June 2024
Dear Laura,Thank you for your 5-star review. We're delighted to hear that Kenya provided you with a great experience during the property tour, offering valuable information and creative ideas for improvements. If there's anything else we can do for you or if you have additional feedback, please feel free to share. We appreciate your positive comments.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotGatekeeper Estate Agents
Laura was very informative with lots of ideasMy husband said she was lovely & very good at her job although she hasn't been doing it for very long Well done.
5/5
TrustpilotWell Done Gatekeeper
Gatekeeper is a very professional company but also extremely easy to get on with. Very helpful and informative and always respectfully manage the property on the landlord’s behalf.
Agent replied · 24 August 2024
Thank you, Catherine, for your wonderful review! We strive to maintain professionalism while ensuring a friendly and informative experience for all our clients. We're glad you found our services helpful and respectful in managing properties. If you have any further feedback or questions, feel free to reach out anytime.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotAlice from gatekeepers was very…
Alice from gatekeepers was very helpful during our tenancy . She was alway eager to help when we had an issue and was always reassuring . We hope her the best in the future !
Agent replied · 13 June 2024
Dear Chintha,Thank you for your fantastic five-star review! We're thrilled to hear that Alice provided you with helpful and reassuring support throughout your tenancy. We appreciate your kind words and wish you all the best in the future as well. If you ever need assistance again, please don't hesitate to reach out. We're here for you!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotSwindon Estates agent
The woman who showed us around the property was really well informed on the house and the area, was very charming and helped dissappate any concearns and was wonderfully frank. Would definetly recommend
Agent replied · 13 June 2024
Hi James,Thank you for your kind words! We're delighted to hear that our team member provided an informative and pleasant viewing experience. Your recommendation means a lot to us, and we look forward to assisting you further if needed.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotHe was very knowledgeable about the erea
He was very helpful showing us the house and told us a little about the village , he is very knowledgeable and good at his job well done 👍
Agent replied · 13 June 2024
Thank you, Maria, for your positive feedback! We're glad to hear that you found the property tour informative and enjoyed learning about the village. Your kind words are much appreciated.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotExcellent company
Very good company. Always have fantastic communication and answer any questions. The lady that showed us around the property, Laura, was very helpful and friendly. Would definitely recommend Gatekeeper if you are looking to move homes
Agent replied · 13 June 2024
Dear Colin Seager,Thank you for your 5-star review and kind words. We're thrilled to hear about your positive experience with our fantastic communication and the helpfulness of Laura during the property tour. Your recommendation means a lot to us. If there's anything else we can do for you, please feel free to reach out. We appreciate your feedback.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotFriendly experience
Christopher showed as around a really nice property we were interested in. Was very friendly answered questions that's we had about the property and about the local schools.
Agent replied · 24 August 2024
Thank you, Chloe, for your positive review! We're thrilled to hear that Christopher provided a friendly and informative viewing experience, answering all your questions about the property and local schools. Your feedback is much appreciated.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotFriendly and professional house hunting experience.
Moving house is often stressful. Kenya at Gatekeeper made the viewing process stress-free. She arrived at the property promptly and was so friendly and helpful it put me totally at ease.
Agent replied · 13 June 2024
Thank you, Mary, for sharing your experience! We understand moving can be stressful, and we're thrilled to hear that Kenya made the viewing process stress-free for you. Providing friendly and helpful service is a top priority at Gatekeeper, and we're delighted it put you at ease. If you have any further questions or need assistance, please don't hesitate to reach out.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotPaul has really been helpful and has…
Paul has really been helpful and has answered all our questions. Very nice and polite. Was friendly with our family.
Agent replied · 24 October 2024
Thank you for your kind words, Yasmin! I'm delighted to hear that Paul’s helpfulness and friendly approach made a positive impression on your family. We’re always here to assist, and I appreciate your feedback!Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotFriendly and helpful
Charmaine showed us round a property in Swindon today. She was very friendly and happy and was able to answer questions that were asked
Agent replied · 24 August 2024
Hi Dara, thank you for your feedback! I’m glad to hear Charmaine’s friendly and knowledgeable approach made your property viewing in Swindon enjoyable. If you have any more questions or need further assistance, feel free to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotSamantha Smith review for Dan from gatekeeper
dan was extremely helpful and answered any queries I had immediately. A pleasure to deal with
Agent replied · 23 December 2024
Thank you for your kind words, Samantha! I’m glad I could assist you and provide quick answers to your queries. It was a pleasure working with you as well.Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotLaura was very helpful and kind on…
Laura was very helpful and kind on offering the information and details about the property. I was pleased meeting her, overall it was a good experience.
5/5
TrustpilotFirst time having a viewing with gatekeeper
First time having a viewing with gatekeeper and Laura was brilliant! She made it a very comfortable and pleasant experience. The whole process so far has been great.
5/5
TrustpilotMy experience with gatekeeper’s was…
My experience with gatekeeper’s was really amazing and good they always bee with customers 👍
Agent replied · 23 December 2024
Thank you for your 5-star review! I’m delighted to hear you had an amazing experience with Gatekeeper and felt well-supported throughout. We’re always here to provide excellent service and assistance.Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotGreat experience!
Friendly and welcoming! Good knowledge of the property. Happy to answer any questions. Allowed us to take our time. Highly recommend!
Agent replied · 24 October 2024
Hi Jodie, thank you for your wonderful feedback! I'm delighted that you had a positive experience and felt comfortable during the viewing. It was a pleasure to assist you, and I'm glad I could help with your questions.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotGreat viewing…
Kenya kept us informed of all viewing arrangements, answered all our questions and took time to understand what we were looking for in our next property.
5/5
TrustpilotExcellent service.
Great communication throughout the whole process from booking the viewing to after. Always knew what was going on and kept up to date with emails and phone calls.
Agent replied · 13 June 2024
Thank you, Anthony McElvaine, for your review! We're thrilled to hear that you had a positive experience with our communication throughout the entire process. Keeping our clients informed and updated is a top priority at Gatekeeper, and we're glad we could meet your expectations. We appreciate your feedback!Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotThe service throughout my tenancy has…
The service throughout my tenancy has been great and I cannot fault the team at Gatekeeper
Agent replied · 23 December 2024
Thank you so much for your wonderful feedback! We're thrilled to hear you had such a positive experience throughout your tenancy. It's been a pleasure assisting you, and we wish you all the best moving forward.Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotRichard is a very Knowledgeable Estate Agent
Richard is a very Knowledgeable estate agent who was very open and honest regarding the property we were viewing. A very relaxed but informative viewing.
5/5
TrustpilotWe met today
We met this afternoon and she was very helpful and showed all the house around. She explained the details that I needed and helped us.Looking forward
Agent replied · 13 June 2024
Thank you for your feedback, Stefano! We're pleased to hear that you had a helpful and informative experience. We appreciate your kind words and look forward to assisting you further.Best regards,Dan ThorneSales DirectorGatekeeper
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Gatekeeper Swindon
Has Gatekeeper won any awards?
Yes. Gatekeeper won Platinum in The Trusted Agent 2026 awards.
