Every review we hold for the Swindon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI was shown a property today by Laura…
I was shown a property today by Laura and I just wanted to thank her for her time and how friendly she was today. Laura answered all my questions and was really helpful with the next steps in the process. It's always amazing when you meet someone who genuinely seems to care so thank you
Megan · 9 September 2023
Agent replied · 13 June 2024
Hello Megan,Thank you for your wonderful review. We're delighted to hear that Laura provided you with friendly and helpful service during your property viewing. Our team takes pride in caring about our clients' needs. If you have any more questions or need further assistance with the process, please feel free to reach out. Your kind words are greatly appreciated.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotFriendly and helpful
The estate agent was very friendly and approachable. The booking process was easy, and they confirmed the viewing time prior via email and text. The estate agent helped navigate my viewing whilst tenants were in situ, which I appreciated. Thanks for the help Kaylea
Heather · 3 May 2024
Agent replied · 13 June 2024
Thank you, Heather, for your review! We're thrilled to hear that Kaylea provided a friendly and approachable service, making the booking process easy and confirming the viewing time promptly. We're glad she could assist you effectively during the viewing, especially with tenants present. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your feedback!Best regards,Dan ThorneSales DirectorGatekeeper
★★★★★ 5/5
TrustpilotExperience was great
Experience was great, very welcoming and very professional.
Mollie · 29 July 2023
Agent replied · 13 June 2024
Thank you, Mollie, for your wonderful review! We are delighted to hear that your experience with Gatekeeper was welcoming and professional. At Gatekeeper, we strive to provide exceptional service to all our clients, and your positive feedback reinforces our commitment to excellence. If you ever need any further assistance, don't hesitate to reach out. We look forward to serving you again in the future! - Dan Thorne, Sales Director at Gatekeeper.
★★★★★ 3/5
TrustpilotThe person showing me around was prompt, polite and knowledgable
The person showing me around was knowledgable, prompt and courteous.Unfortunately I did not feel as though I had enough time to have a proper look around the property, which is important given moving house, especially with a family, is a big step. This is something I have not felt while moving house several times over the years in the north of England.However the person showing we around was apologetic that it may be a little rushed, and I would certainly be happy to deal with them again.
Christopher · 30 January 2024
★★★★★ 5/5
TrustpilotThank you, Kenya!
Kenya was really helpful during our recent viewing and gave us plenty of time to look around, while answering our questions clearly and with a clear interest in helping us to find the right place for our family - thank you!
Cheryl · 20 June 2023
★★★★★ 5/5
TrustpilotSuccessful viewing!
Debbie was very helpful and very friendly
Miss · 9 August 2023
Agent replied · 13 June 2024
Hello Miss Lee,Thank you for your 5-star Trustpilot review. We're pleased to hear that Debbie's helpful and friendly assistance left a positive impression. Your feedback is appreciated, and we're happy to support you whenever you need. Thank you for choosing Gatekeeper!Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotKenya was great!
Kenya called us before our time slot to let us know we could arrive early as she had cancellations, which we did do and appreciated. She let us walk around the property and answered all questions, and told us stuff we would need to know.
Gina · 22 March 2024
Agent replied · 13 June 2024
Hi Gina,Thank you for sharing your experience! We're glad to hear that Kenya provided proactive communication and accommodated your early arrival. We appreciate your feedback and look forward to assisting you further if needed.Best regards,Dan ThorneSales DirectorGatekeeper
★★★★★ 5/5
TrustpilotFlat viewing
I had the pleasure of viewing a flat with Christopher earlier today. He demonstrated exceptional professionalism and provided comprehensive answers to all my inquiries. His expertise and attentiveness made the process seamless and informative. I highly recommend his services.
Louise · 9 July 2024
Agent replied · 24 August 2024
Hi Louise,Thank you for your kind words! I’m thrilled to hear that Christopher’s professionalism and expertise made your viewing experience seamless and informative. We appreciate your recommendation and look forward to assisting you further.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotThe agent was lovely
The agent was lovely, knew a lot about the property and the local area. Happy to answer our questions and very approachable.It made the viewing very easy and we didn't feel rushed.
SARAH · 22 October 2024
Agent replied · 24 October 2024
Thank you, Sarah, for your kind words. It’s great to hear that the agent made you feel comfortable during the viewing and provided helpful information about the property and local area. We appreciate your feedback and hope to assist you again in the future!Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotChristopher
I had two viewings with Christopher this afternoon.He was punctual, informative, help & friendly.He engaged with myself & my son, answering any questions we had.Felt very comfortable talking with him.
Mark · 19 November 2024
Agent replied · 23 December 2024
Thank you for your fantastic feedback, Mark! I’m delighted to hear that Christopher made your viewings such a positive experience with his punctuality, friendliness, and ability to engage with both you and your son. It’s great to know you felt comfortable throughout the process.Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotGatekeeper showed us around a flat in…
Gatekeeper showed us around a flat in Banbury.Over the phone Gatekeeper was great at organising the viewing and I received email and text confirmations of everything.Christopher showed us around and was knowledgeable and explained the next steps clearly.
Christian · 6 July 2024
Agent replied · 24 August 2024
Hi Christian,Thank you for your positive feedback! I'm glad to hear that Christopher provided a knowledgeable and clear viewing experience and that our team effectively managed the communication and scheduling. If you have any further questions or need additional assistance, please let us know.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotA better experience than we could possibly have hoped for
Phil Kendall visited us prior to putting our house on the market. He explained what he and the company would do for us. We can honestly say everything he promised happened, and our expectations were completely exceeded! Phil and his team answered all our (sometimes silly) questions, and supported us throughout. Can’t recommend them highly enough. Thank-you
Barbara · 4 March 2021
★★★★★ 5/5
TrustpilotLaura was great she explained…
Laura was great she explained everything well,friendly and welcoming.
Albert · 15 April 2023
Agent replied · 13 June 2024
So pleased that you found Laura to be friendly and welcoming, many thanks for the 5 Stars! All the best, Vanessa
★★★★★ 5/5
TrustpilotProfessional
The agent was on-time - communication had been maintained from booking through to the showing. The agent met me, prepared with a brolly for the torrential rain too! Lovely, no pressure/rush appointment.
Melissa · 9 October 2024
Agent replied · 24 October 2024
Thank you for your wonderful feedback, Melissa! I’m glad to hear that our agent provided timely communication and made your viewing comfortable, even in the rain. If you have any further questions or need assistance, please don’t hesitate to reach out!Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotOwl Close
We arrived early to the appointment and found that Sam Mawson was already there waiting for us. She greeted us with a big smile and was so helpful showing us around the property, also giving good advice for some improvements ideas.
Daniel · 4 April 2023
★★★★★ 5/5
TrustpilotGreat service by Joseph
Great service by Joseph. Many thanks
Customer · 30 May 2026
★★★★★ 5/5
TrustpilotVery good experience with Annabel
Very good experience with Annabel, very knowledgeable about the property and everything that comes with it, rang to say they was running ahead of schedule which was useful.
Charlie · 17 November 2024
Agent replied · 23 December 2024
Thank you for your fantastic feedback, Charlie! I’m thrilled to hear that Annabel’s knowledge and proactive communication made your experience such a positive one. I’ll be sure to share your kind words with her.Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotHouse Hunting
Sam showed use round a house yesterday. Very approachable and relaxed. Ensured we had plenty of time and freedom to look around. Knowledgeable and transparent. Thank you
Wes · 1 December 2024
Agent replied · 23 December 2024
Thank you for your kind review, Wes. It’s great to hear that Sam provided such a relaxed and informative experience, giving you the time and freedom to explore the property. We’re pleased you found the process transparent and helpful!Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotReally helpful team making life…
Really helpful team making life relaxed! They organised and arranged a contractor to visit quickly for some minor problems and communicated really well each time! Thank you
Charlie · 27 November 2024
Agent replied · 23 December 2024
Thank you for your kind feedback, Charlie! I’m so pleased to hear that our team was able to make the process smooth and stress-free for you. It’s great to know that communication and swift action met your expectations.Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotNew to the area
I have just moved to the area and been looking for a property to rent. Harriet was the only person from all the agents who took the time to suggest properties that would be right for me. I spent the weekend looking round plenty and thanks to her I have found the right place. Thank you.
Chloe · 23 September 2020
★★★★★ 5/5
TrustpilotLaura was really welcoming and was the…
Laura was really welcoming and was the best experience I’ve ever had while viewing a property . She took the time to answer any questions I had and had the biggest smile on her face .
Kira · 22 June 2023
★★★★★ 5/5
TrustpilotVery professional approach from Kenya
Very professional approach from Kenya, sharing her knowledge on the area and providing me with all the answers I required with regards to the property.
Elme · 13 December 2024
Agent replied · 23 December 2024
Thank you for your review! It’s wonderful to hear that Kenya’s professionalism and local knowledge made a positive impact. We’re glad she was able to provide the information you needed and appreciate your kind feedback.Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotVery friendly
We had a very friendly, helpful experience whilst being shown around a property. He was very knowledgeable and didn't make us feel rushed, and was happy to answer any questions we had.
Alice · 13 August 2024
Agent replied · 24 August 2024
Hi Alice, thank you for your lovely review! I’m thrilled to hear that you had a friendly and helpful experience during your property viewing. It’s great to know that our team was able to answer all your questions and ensure you didn’t feel rushed.Best regards,Dan ThorneSales Director, Gatekeeper
★★★★★ 5/5
TrustpilotCarla arrived early to show me around
Carla arrived early to show me around. She was thorough and professional. Warm smile with a decent attitude. Took pride in what she was doing.
Calecia · 27 November 2024
Agent replied · 23 December 2024
Thank you for your wonderful feedback, Calecia! I’m thrilled to hear that Carla’s professionalism, thoroughness, and positive attitude made such a great impression. I’ll make sure to share your kind words with her.Dan ThorneSales Director, Gatekeeper
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