Trusted Agent profile · Swindon
★★★★★
788 reviews across 1 platform
Swindon, SN2 2PN
Part of Gatekeeper, see every office.
Gatekeeper's office in Swindon, at Swindon, is rated 4.9 out of 5 across 788 reviews on 1 platform. It won Platinum in The Trusted Agent 2026 awards, one of three awards Gatekeeper won in 2026.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
5/5
TrustpilotKenya was very open and honest
Kenya was very open and honest. Dealt me with quickly and efficiently
We appreciate your kind words about your experience with Kenya. Honesty and efficiency are core values for us, and we're pleased to hear that your interaction with Kenya reflected this. If you have any more questions or need further assistance, please don't hesitate to get in touch.Best regards,Dan ThorneSales Director at Gatekeeper
5/5
TrustpilotReally welcoming and gave me all the…
Shirley was really welcoming and gave me all the information I neededThankyou very much
Hello Jibber,Thank you for your 5-star review. We're delighted to hear that Shirley provided you with a warm welcome and all the information you needed. If you have any more questions or require further assistance, please feel free to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotGreat service
Laura was very knowledgeable and friendly, providing a great service.
Dear Jade,Thank you for taking the time to share your positive experience with Laura at Gatekeeper. We're delighted to hear that Laura's knowledge and friendliness contributed to a great service for you. If you have any more questions or if there's anything else we can assist you with, feel free to reach out. Best regards,Dan ThorneSales Director at Gatekeeper
5/5
TrustpilotUnderstanding and friendly
Laura was very helpful and friendly and able to answer any questions we had.
Dear Hannah, thank you so much for your kind words and fantastic 5-star review! We're delighted to hear that you had a positive experience with our sales representative, Laura. Providing helpful and friendly service while addressing all your questions is what we strive for at Gatekeeper. We truly appreciate your feedback and look forward to serving you again in the future. - Dan Thorne, Sales Director at Gatekeeper.
5/5
TrustpilotSam was friendly and knowledge
Dear Steve Yates,Thanks for your review! We're glad Sam provided friendly and knowledgeable service. If you have any further questions or need assistance, don't hesitate to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper
4/5
TrustpilotGood
Good viewing experience
Thank you for your feedback! We’re glad to hear you had a positive viewing experience. Kind regards, Dan Thorne | Sales Director
5/5
TrustpilotLaura was very professional and…
Laura was very professional and friendly to deal with.
Dear David,Thank you for your kind words! We're pleased to hear that Laura's professionalism and friendliness made your experience positive. If you have any more questions or need assistance in the future, feel free to reach out. Best regards,Dan ThorneSales Director at Gatekeeper
4/5
TrustpilotHappy with Kenya’s viewing
Kenya was prompt, informative and very helpful.
Dear Wendy,Thank you for your review. We're glad to hear that Kenya was prompt, informative, and helpful during your experience. We appreciate your feedback and are here to assist you.Best regards,Dan ThorneSales Director, Gatekeepe
5/5
TrustpilotSHIRLEY WAS EXCEPTIONALLY GOOD
When we arrived to view the property, Shirley's smile was welcoming and made us feel at ease. She was attentive to detail as she meticulously presented the property in the best way possible. All our questions were answered satisfactorily. From start to finish, her professionalism, expertise, and dedication truly impressed us. In conclusion, I cannot recommend Gatekeeper highly enough.
Dear Gabriel,Thank you so much for sharing your experience with Shirley and Gatekeeper. We're thrilled to hear that her warm welcome and attention to detail made your viewing enjoyable. If you ever need further assistance or have more questions in the future, please don't hesitate to reach out. We appreciate your recommendation and look forward to assisting you further should the need arise.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotAgent was welcoming and very…
Agent was welcoming and very professional
Dear Bridget,Thank you for the stellar review! We're thrilled to hear that our agent was welcoming and demonstrated professionalism during your experience. We appreciate your positive feedback and look forward to assisting you further.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotLaura was very welcoming and…
Laura was very welcoming and knowledgeable about the property,
Dear Sallgood,We appreciate your kind words about Laura and our team. Providing a welcoming and knowledgeable experience is what we strive for. If you have any more questions or need further assistance, please feel free to reach out. Best regards,Dan ThorneSales Director at Gatekeeper
5/5
TrustpilotShirley was really lovely to meet and…
Shirley was really lovely to meet and was very helpful answering questions!
Dear Dan Wastie, thank you so much for your kind words and for sharing your positive experience with Shirley. We're delighted to hear that she made a lasting impression with her helpfulness and excellent customer service. We truly value your feedback and look forward to assisting you further in the future. Thank you for choosing Gatekeeper! - Dan Thorne, Sales Director at Gatekeeper
5/5
TrustpilotAlice has done a sterling job keeping…
Alice has done a sterling job keeping us informed and helping with any questions
5/5
TrustpilotViewing
Everything was great, thank you!
Dear Pavel Nikolskiy,Thank you for your 5-star review. We're thrilled to hear that everything was great. If there's anything else we can do for you or if you have additional feedback, please feel free to share. We appreciate your positive comments.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. I was interested in a property and was able to arrange an appointment and view the property within 24 hours. The letting agent was very kind and professional with excellent knowledge of the property and local area - answered all my questions.I will definitely use again in the future.
Dear Jay,Thank you for your fantastic feedback! We're thrilled to hear about your positive experience with our service, from the quick appointment arrangement to the thorough property viewing. We look forward to assisting you again in the future. If you have any more questions or need further assistance, feel free to reach out.Best regards,Dan ThorneSales Director at Gatekeeper
5/5
TrustpilotKenya arrived a little earlier than…
Kenya arrived a little earlier than scheduled for our viewing today which meant we had ten minutes more to view the property and ask questions. She was extremely knowledgeable about the area and was very clear in her presentation of the apartment. A thoroughly deserved five star rating.
Thank you, Paul, for your feedback! We're delighted to hear that Kenya's punctuality and expertise enhanced your viewing experience. Providing exceptional service is our priority, and we're thrilled to receive your five-star rating. Should you have any further questions or need assistance, please don't hesitate to reach out.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotThe property was presented well
The property was presented well, in time, good communication with the agency.
5/5
TrustpilotExcellent service from all the team
Excellent service from all the team in renting my property out recently.
5/5
TrustpilotKenya was punctual friendly and…
Kenya was punctual friendly and professional. A great viewing.
Hello AY of Marlow,Thank you for taking the time to leave us a 5-star review. We're thrilled to hear about your positive experience with Kenya during the viewing. Punctuality, friendliness, and professionalism are qualities we strive for in our service. If you have any more questions or need further assistance, please feel free to reach out. Your feedback means a lot to us.Warm regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotReally good viewing…
Laura immediate first impressions is professional and friendly. Explained history of property and reassured still being cleaned and painted as well as check suspected wet/mold spots just due to last tenants. Feel like could trust. Maybe see property again after work done and still on market
Thank you, Russell Humphreys, for your review! We value your feedback. If there are any specific aspects of your experience you'd like to discuss further or any areas where we can improve, please feel free to let us know. We're here to ensure your satisfaction with our services.Best regards,Dan ThorneSales DirectorGatekeeper
5/5
TrustpilotProperty viewing
Shirley was very helpful & informative during the viewing.
Hello Colin McLaren,Thank you for your 5-star Trustpilot review. We're pleased to hear that Shirley provided you with a helpful and informative viewing experience. Your feedback is appreciated, and we're here to assist you whenever needed. Thank you for considering Gatekeeper!Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotExcellent Customer Service
Customer service was topnotch!My experience with Laura Rich was so warm and pleasant.
Fantastic to hear that Laura's service was topnotch and that she was warm and pleasant. Best of luck with your property search, Vanessa
5/5
TrustpilotAuthentic and Honest Service
Working with Alice in the Maintenance Team and Kayla in the Sales Team has been a treat! Very responsive, honest and active! Such a lovely experience for a first time mover! Would Recommend!
Thank you so much for your kind words, Mr. Sheerin! I’m delighted to hear that Alice and Kayla made your first move such a positive experience, it’s exactly the level of service we aim for. Your recommendation means a lot to us, and I’ll be sure to pass on your lovely feedback to the team!
5/5
TrustpilotViewing with Clare
Clare expertly showed me around a property yesterday, answering all of my questions very well and honestly, which was much appreciated amidst other estate agents I have had viewings with recently.
Thank you for your kind feedback, Oliver! It’s great to hear that Clare provided an honest and informative viewing experience, especially when compared to others you’ve had. We’re proud to have her on the team and glad she made a positive impression.Dan ThorneSales Director, Gatekeeper
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Gatekeeper hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Swindon.
Yes. Gatekeeper won Platinum in The Trusted Agent 2026 awards.
