Every review we hold for the Swallownest office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleReally bad experience as a buyer. Don't respond to messages or emails even when you say you want to put an offer in. Really difficult to get viewings due to their availability and the people they send to do the viewings don't know any details of the house. When they eventually rang me about me putting an offer in the house had already sold even though there were no offers on the house when I viewed it! I wouldn't want them selling my house as once they get their fee they don't care about selling the house at the best price.
Jason · 26 October 2023
★★★★★ 1/5
GoogleReally bad experience as a buyer. Don't respond to messages or emails even when you say you want to put an offer in. Really difficult to get viewings due to their availability and the people they send to do the viewings don't know any details of the house. When they eventually rang me about me putting an offer in the house had already sold even though there were no offers on the house when I viewed it! I wouldn't want them selling my house as once they get their fee they don't care about selling the house at the best price.
Jason · 24 October 2023
★★★★★ 5/5
GoogleStaff very professional. Always kept us updated on everything throughout the process of the house sale.
Transitions went smoothly.
Fully recommend.
Thank you to all the staff especially Rob.
Nev · 23 December 2023
★★★★★ 5/5
GoogleWe bought our first house with 2Roost. Rob was amazing he was always extremely helpful and gave us weekly updates on what was going on. They made the process a pleasurable experience and provided amazing help and support if we needed it.
Rebecca · 14 December 2022
★★★★★ 5/5
GoogleThe 2 roost team have been excellent in everything they have done regarding handling my tenancy from answering email enquiries in minutes and being very good and helpful with the smooth transition of signing agreements and handing over the keys .
I would highly recommend 2Roost and will always use them if I need to again .
Phill · 27 November 2024
★★★★★ 5/5
Google2 roost have once again provided a 5 star service. Helen, Steph and team are a massive credit. They helped keep me informed at all times, chased up where needed, were incredibly efficient and kept me staying positive. Highly recommend them allPositiveResponsiveness, Quality, Professionalism, Value
Louise · 22 June 2022
★★★★★ 5/5
Google2 Roost did an amazing job selling our house , professional service , attention to detail . Would highly recommend. Big shout out to Steph who consulted us throughout the process . Thankyou for all your hard work
Joanne · 13 March 2023
★★★★★ 5/5
GoogleUpdate, May 2023: Just a quick update to thank the awesome team. Our first impression hasn't changed in the past 2 yrs. 2Roost team have always taken care of us in these 2 yrs, and we can't thank them enough for all the support. Beginning a new chapter in our journey, and hence moving out of a property that we were renting from you. Wishing you the best. Thanks!
Aug 2021: 2Roost - You guys are awesome!
The entire property renting experience was so smooth, and efficient (small things like making use of DocuSign to take esignatures, instead of asking to print and sign documents, etc.). Any stress we had, disappeared as soon as we spoke to you guys. From the get go, we knew we were in good, professional hands.
A quick shout-out to Josef - the way you helped us with the viewing was super nice, and that was the starting point of everything going good, to Anton - for all of the support from your end, and for treating us with great care and respect - going the extra mile, can't thank you enough, and to Carl - for providing telephonic support on our day 1, to help us understand few things which were new for us. Thank you!
We know the journey will be equally good.PositiveResponsiveness, Quality, Professionalism, Value
Rahul · 26 August 2023
★★★★★ 5/5
GoogleThe team were fantastic especially Rob, nothing was too much trouble and he kept us updated throughout the process.
Angela · 22 May 2024
★★★★★ 5/5
GoogleExcellent service from Rob and the team. They made the process easy, were always available, and were excellent value for money. Highly recommended.
Paul · 29 February 2024
★★★★★ 5/5
GoogleI can’t thank Rob and his team at 2roost enough for all they have done
Absolutely first class
Would use again and recommend too
Thank you
Neil · 23 December 2023
★★★★★ 5/5
GooglePurchasing a house through 2roost and can honestly say they have been a pleasure to deal with, there recommended solicitors and conveyances providers were the cheapest I had been quoted by nearly £1000. I would highly recommend there services and also a thank you to Kelly for helping move the purchase through smoothly and efficiently.
John · 1 March 2020
★★★★★ 5/5
GoogleSold my house through 2Roost
A great experience the team are very professional and communication was excellent. In particular Rob patience and persistence was very much appreciated. Will use again
Helen · 5 August 2023
★★★★★ 5/5
GoogleAbsolutely amazing company so helpful with getting my credit check done and helped all the way through it. All staff were extremely pleasant and friendly especially Paula, Kelly and Anton who were so passionate about customer satisfaction. I would highly recommend 2roost to anybody wanting a first class service and smooth faultless experience. Thanks guys your amazing!!!
Dean · 2 March 2018
★★★★★ 5/5
GoogleAnton and his colleagues have been great with marketing and managing our property. They are always polite and kind and they do their utmost to make letting an easy process. From promotion to client selection, check-in to check-out, interim inspections and accounting, the team work smoothly and they have been a pleasure to work with. I would highly recommend 2Roost Lettings.
Lindsay · 26 July 2024
★★★★★ 5/5
GoogleGood experience with 2roost and a big thank you to Rob he continually kept me updated with the sale of my parents house,
I would not hesitate to use them again
Andrea · 29 June 2023
★★★★★ 1/5
GoogleMy opinion keep distance from Sheffield 2Roost agency, from my side unprofessional staff at sales department lost two houses because increasing the prices up to the highest level when advertising really disappointed
Michalis · 22 May 2024
Agent replied · 21 June 2024
Thank you for taking the time to share your concerns regarding your recent interactions with our sales department at Sheffield 2Roost. We sincerely apologise for the difficulties you've faced, particularly with the offers process on properties you were interested in.
Upon receiving your feedback, we reviewed our records but were unable to find your details in our system.
At Sheffield 2Roost, our commitment is to serve both our vendors and clients with integrity and fairness, aiming to balance market demands with the interests of all parties involved.
We apologise for your experience and thank you for your feedback, which is essential in helping us enhance our services.
Kind regards,
Sheffield 2Roost
★★★★★ 5/5
Googlecan't praise enough how pleased I am with the service I have received from. 2Roost.
The staff have been so helpful and Rob has been there for any questions I might have had.
Just brilliant from start to finish.
Susan · 16 August 2022
★★★★★ 5/5
GooglePut our property for sale with 2Roost in October 2020 and thanks to this wonderful team and their professional structure, our property was sold, with a definate offer in December!!!!!!. Thank you very much Helen and team, Brilliant!!!!!!PositiveResponsiveness, Quality, Professionalism
Julie · 22 June 2022
★★★★★ 5/5
GoogleI can recommend 2Roost to everyone. The staff are friendly and always available to help. The service is excellent and the Fee is very reasonable. This is the second time I have used 2Roost - the first time to buy my property, the second time to sell it 10 years later.
Lynda · 5 April 2020
★★★★★ 5/5
GoogleBought my first house using 2Roost. Was completed in just under 3 months with no extra fees bunged on at any point and no hassle whatsoever.
Professional at every step and kept in touch throughout to keep everything up to date. Would highly recommend. Many thanks to Allison and the team.
Shaun · 1 March 2020
★★★★★ 5/5
GoogleI would thoroughly recommend 2roost to anyone wishing to sell their home. From start to finish they have been very prompt in the sale of our property.
From a friendly face in the valuer Zoe to the sales team in house, as well as the recommended companies to use that go along with selling a house e.g. solicitors etc.
Very reasonably priced and extensive knowledge means that I wouldn't go anywhere else in the future.
Katie · 19 August 2023
★★★★★ 5/5
GoogleReally impressed with the service we received from Alison and the team at 2Roost during this difficult time they remained professional and efficient and this really reassured me. They went above and beyond to support us with the sale of our property, I highly recommend them, Thank you 2Roost.PositiveProfessionalism
Sophie · 26 August 2020
★★★★★ 5/5
GoogleThe team were excellent in helping us through the house buying process. Despite major communication issues with our solicitor, Allison and the team were very supportive and informative in navigating the process through to completion and pushing for things to progress on all sides. Thank you so much!
Louise · 5 April 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
