Trusted Agent profile · Swallownest, South Yorkshire
★★★★★
504 reviews across 1 platform
27 Main Street, Swallownest, South Yorkshire, S26 4TZ
2Roost Sales & Lettings's office in Swallownest, South Yorkshire, at 27 Main Street, is rated 4.3 out of 5 across 504 reviews on 1 platform, including 504 Google reviews rated 4.3.
Every review we hold for the Swallownest office, from every platform, shown as written. First names only.
5/5
GoogleI have used 2roost twice now and both times received fantastic service from everyone who works there. Shout out especially for Natalie who made a sensitive sale tha great deal easier. The knowledge that all the team have made it a smooth process from start to finish. Definitely 5 stars from me
5/5
GoogleLouise & Anton are the key names for me, 5 years I have had the pleasure of renting via 2Roost and it has been a fabulous experience throughout. I have got a bigger property which was the only reason to move otherwise would be sticking with 2roost :)!!
1/5
Google2Roost discriminated against my two children, who live with my partner, and the customer service received whilst trying to resolve the matter was atrocious. My partner complained to The Property Ombudsman, who upheld her complaint in full. TPO was incredibly scathing of the behaviour of 2Roost. My partner has never received an apology for the way she and the children was treated. Avoid this discriminatory agency at all costs.
5/5
GoogleA BIG Thanks to Julie Cooper for doing her civic duty by checking on a bus stop's electronic display for SYPTE as I'm stuck indoors recovering from covid. Nice One!
5/5
Google2roost have been amazing from start to finish. Always on hand to help with anything and always updating me on a regular bsis which took the stress away. I've already recommended them to others and will continue to do so. Rob, in particular, was excellent.
5/5
GoogleI have found 2Roost to be extremely professional & diluting their dealings with me & our tenants. Nothing is ever too much trouble. I have experienced a real variety of letting agents but can’t fault 2Roost & give no hesitation in recommending them. If I were to rent a property in the future I would use them again.
5/5
GoogleWe recently sold our house via 2roost, the end to end process was really good with regular communication and a lot of patience shown when problems occurred. We dealt with Elaine the most and really appreciate how she felt with the buyer. We would happily use 2roost again!
1/5
GoogleShould be renamed "final and best offers". poor company who goad buyers into paying over the value of property due to the commision they recieve.This wouldn't be so bad if the service was up to par, it's not. If you are looking to buy a house, think twice before using 2roost, i would go as far as to say avoid at all costs. Ant.
Hello Bad Crypto Education, I am sorry that you have not been happy with our service. Firstly, 2roost do not work on a commission basis we have low cost fixed fees, therefore when a property sells for in excess of the asking price we do not receive any extra financial gain. Secondly, there is estate agency practice regarding Best & Final offers that we adhere to at all times. If you wish to state your full name to enable us to address your complaint or call us on 0114 2878696 and ask to speak to a manager, rather than leaving an anonymous bad review.
1/5
GoogleAbsolutely awful, unprofessional patronising emails & turning customers away when there issues at the door who in fact are the people who keep lettings companies in business, especially when I have my own lettings company which is nationwide this I live & breath the industry every day.
5/5
GoogleCant thank the rental team enough. Our boiler broke on what surely must have been the coldest day of the year. They sent out someone to fix it within an hour, unfortunately it needed a part that had to be ordered but the fabulous gas engineer was here first thing in the morning with the part to fix it. The 2Roost rental team have been fantastic to deal with and I would recommend them to any prospective landlord or tenant.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleI cannot summarise how fustrating and unenthusiastic the staff are at 2Roost, you never recieve updates unless you call yourself, you never get told important information (like the venders are not in a chain, even though the property was advertised as in a chain/and when the property will be ready to move into) and you are constantly passed around the office so when you ask where in the process you are, nobody knows, you feel like you do all the chasing up yourself with zero help from 2Roost - i certainly won't be using them in the future.NegativeResponsiveness, Quality, Professionalism
1/5
GoogleAbsolutely shocking when requesting repairs to be completed, raised an issue with damp and black mould in bedroom March 2021, it took 9 visits by contractors and over 12 weeks for the repairs (photo 1 and 2). The next time it rained heavily the issue reoccurred (photo 3 and 4), despite raising the issue repeatedly Anton still will not authorise the repairs saying it is due to condensation ignoring the fact the plaster is wet to the touch
5/5
GoogleIts the best letting agency in my own opinion. I have dealt with different letting agencies and i can say 2roost is the best by a mile, even better than the big names. They are so nice, friendly and hardworking. They do all they can to make sure they get you a place. I also noticed that all their apartments are really top-notch and close to bus stops. i will definitely recommend them to anyone looking to buy or rent an apartment
1/5
GoogleAs a buyer 2Roost made things near impossible. They never get back to you to arrange viewings. Then when we had our offer accepted they refused our bank valuation. The staff are rude and unhelpful. I complained several times and they didn’t acknowledge or respond to this. Please do not use them you will sell your house slow slower.
Hello Chloe I have reviewed your file on our system and cannot find any complaint that you made or we responded to. Your property purchase was pretty smooth although there were some delays from your solicitor which is out of our control. It’s a shame about your review as we are always available to help and we have a full time team who assist our property buyers until completed. However the main thing is that you got your new home in a timely manner and we wish you all the best for the future best regards 2Roost
5/5
Google2 Roost look after 6 rental properties for me. They have always been very professional and helpful especially Anton. I have recently recommended 2 roost to a friend who is over the moon with the help Anton has given him.PositiveResponsiveness, Professionalism
5/5
GoogleIf there were more than 5 stars I would have given it. Professional from start to finish, photos were amazing, write up was excellent and communication on point. 5 days on the market and sold, then completion in 8 week. I couldn't have wished for any more. Thank you so much.
5/5
GoogleThey weren’t my agents but I bought a house from them. Rob was incredibly professional and helpful despite numerous challenges during the sale. Thanks Rob.
5/5
GoogleRented a property from 2Roost for 3 years amazing through out we currently left due to buying our own home again amazing with dealing with it all cannot fault anything highly recommend.
5/5
GoogleAnton is one of the most pleasant people I have ever dealt with in a company. A real credit to the business.
5/5
GoogleAnton Chattoo is a very professional and enthusiastic letting agent. Anton carries through everything he says 100% and nothing is too much trouble for him to deal with.. We are new landlords and Anton made the letting process very easy. Regards Andrea and Clive
5/5
GoogleAlthough the 2roost team were representing the sellers of the property we were buying, they kept us informed all the way through the twists and turns of house buying. …
5/5
GoogleGreat experience with 2Roost, thanks to Helen and Anton for their attention to detail and all their help 👍🏻 …
5/5
GoogleJust bought my 1st and new house which was on the market with 2roost and couldn't fault them. From start to finish they were all amazing and so helpful
5/5
GoogleLouise at 2Roost was super helpful along the whole process of renting our 1st home! She answered all of my questions with relevant information and in a timely manor, this amplified customer experience is what we appreciate the most, thank you!
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