5/5
GoogleFantastic service from the 2Roost team, especially Kim Wright for all you help and advice. Thankyou
Trusted Agent profile · Swallownest, South Yorkshire
2Roost Sales & Lettings Swallownest reviews
★★★★★
504 reviews across 1 platform
27 Main Street, Swallownest, South Yorkshire, S26 4TZ
2Roost Sales & Lettings's office in Swallownest, South Yorkshire, at 27 Main Street, is rated 4.3 out of 5 across 504 reviews on 1 platform, including 504 Google reviews rated 4.3.
Reviews
Every review we hold for the Swallownest office, from every platform, shown as written. First names only.
Google5/5
GoogleWould highly recommend to anyone wishing to let a property. The team made what I thought could be a stressful time, very easy. Louise was very helpful every step of the way and I'm very grateful to have had such genuine support in finding my new home!
5/5
GoogleMy experience with 2Roost Agency was very positive, especially brilliant with Anton he was happy to help us with all application process, he answered very professional for all questions which I was concerned about. Then after when we get a keys and we had small issue at home Anton sorted it for us straight away. I can really recommend this agency as a very professional, very good and agency which supporting people in difficult moving time. Thank you.
5/5
GoogleThis is the third house I've sold with 2Roost, they have kept me updated throughout and have been responsive to my calls if I've had to get in touch, Natalie dealt with this sale for me and was always available, polite and knowledgeable of where things were up to, Rob I have dealt with several times over the phone and has always offered a sterling service, would definitely use them again! Thank you!
5/5
GoogleJenny and colleagues at 2roost have been great
5/5
GoogleI sold my property through 2Roost and their service was excellent from start to finish. The whole process was made easy from the valuation completed by Paula to completion. I was kept fully informed throughout the whole process by both email and phone. The staff were very informative and kept in regular contact about the progress of the sale. Having lived in the same home for over 47 years I felt very apprehensive about the whole process but Charlotte dealt with the sale professionally and any issues that arose with support from the rest the team. The service was fantastic from start to finish. During the sale of my property I also had to sell my dads property. Naturally I chose 2Roost as they had made such a good impression handing the sale of my own. Charlotte also handled this sale which was comforting as we had already built a rapport. I would highly recommend 2Roost, especially if you are wanting a trustworthy and honest estate agent. Thank you all again Best wishes Linda x
5/5
GoogleThe staff at 2Roost were always pleasant and helpful even when we were anxious and stressed. As the buyer we were also very impressed with the way they kept regular contact with the solicitors requesting updates on the progress of the conveyancing, sending us copies of their emails to let us know that they were working hard, on our behalf, to move things along. Thank you to all the staff.
5/5
GoogleWe bought a 2Roost property. Rob was friendly, professional and helped the sale progress for both sides. 2Roost were easy to contact and didn't pressure sell us additional services.
1/5
GoogleCAREFUL, THE OTHER REVIEWS LOOK FAKE! My experience: I was supposed to view a property on Mappin's Road on Friday 18/10/24, the agent just didn't show up! Called the office 4 times, each time being promised that someone would ring back urgently but nobody did. Waiting like an idiot for 45 minutes. Landlord probably missed out as I was prepared to offer over asking as I liked the location. This agency just can't be bothered.
5/5
GoogleGreat experience from start to finish with 2Roost. Natalie was a delight to deal with, she kept me informed at all times and kept everything as stress free as possible.
1/5
GoogleWebsite doesn’t work to search
5/5
GoogleExcellent service friendly and helpful
5/5
GoogleHighly recommend 2Roost, they’ve been extremely responsive in getting back to us, keeping us in the loop throughout. They’re quick to arrange viewings with vendors and have been very progressional bit personal. Kelly has been fab throughout, also sharing our excitement and enthusiasm when our offer was accepted. One of the best sales and lettings agents we’ve come across.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAll staff friendly and polite when you ring. Rob was very good in managing the sale. The solicitors they recommend are very good too. I would recommend both highly, and if I have reason to, would definately use again. F Lingard
5/5
GoogleHighly recommend 2Roost, they’ve been extremely responsive in getting back to us, keeping us in the loop throughout. They’re quick to arrange viewings with vendors and have been very progressional bit personal. Kelly has been fab throughout, also sharing our excitement and enthusiasm when our offer was accepted. One of the best sales and lettings agents we’ve come across.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent all round. Really responsive to calls and emails. Friendly and approachable when carrying out viewings. The whole team were great, from Rob, our agent, and Charlotte who helped when Rob was on annual leave.
5/5
GoogleWould thoroughly recommend using this local business. Used them on behalf of a relative who lives abroad and the whole experience was excellent. Liaised with us throughout the sale and always helpful when we needed to check anything. Thanks to all the staff but in particular Rob, who dealt with our sale for us.
5/5
GoogleRob was a great support and keep communication going between all parties. Would definitely recommend. Thank you
5/5
GoogleHaving just completed the sale of my late fathers home, I would like to thank the 2Roost team for their professionalism and for keeping us informed throughout the process. It has been a pleasure dealing with 2Roost and Natalie Bunting in particular, I would highly recommend for anyone buying or selling a property.
5/5
GoogleMy family and I moved to Sheffield from Manchester and were very pleased with the service we received from 2Roost. Not only did they answer our enquiries in a very timely manner, but did so accurately and with a pleasant personable aspect so often absent in interactions these days. Extra special thanks to Alison and Julie. I would definitely recommend 2Roost to others.
4/5
GoogleWe were moving 3 hours away and were unable to visit many homes to rent due to COVID and work commitments. 2Roost worked with us to find a time that suited a viewing and then were very flexible, professional and responsive to our queries and updates. A big thanks to Anton and Josef for their help.PositiveResponsiveness, Professionalism
1/5
GoogleWhen me and my partner were looking to buy a property we hoped we didn't see any up for sale with 2Roost due to the bad comments i had heard from both sellers and buyers who have used them before. But living in the local area, it's almost impossible not to find a house for sale with an orange sign! The first property we put an offer in for, well it took 2 weeks for us to actually get a reply, was sick to death of ringing to chase up to see if our offer had been accepted or not, they just never gave us an answer/returned our calls... then after all that it got took to best and final offers which we lost out on. A few months later we put an offer in on another house up with 2Roost, our offer was accepted even though there were 2 offers put in for the same price, "because the vendors liked us" we were told - GREAT, how exciting we had an offer accepted on a house. Then a few hours later, we are called to say "sorry, because 2 buyers put in a bid at the same price, it HAS to go to best and final offers". Hang on a minute, you have just told me the vendors accepted our offer over the other bidders....? They need to remember that the vendor instructs the estate agent what they want to do with their offers, not the other way round! Another thing to mention is that they will always try and get you to use their own financial advisor by saying it's what the buyer wants in their terms of sale, but as we already had our own mortgage advisor we didn't want to be forced into using theirs and paying another large fee!! On this occasion, we actually knew the vendors of the house and after speaking to them on the phone they told us they didn't care which mortgage advisor we used, so it was obvious 2roost were just lying to get more money in! I can't begin to tell you how frustrating it all became. And it felt like because we didn't want to use their mortgage advisor, they wanted to penalise us and not let us have our offer accepted that easy! I even began to record their phone calls as i just didn't trust them and the things they said just didn'd add up sometimes (they always prefer phone calls rather than email so you don't have evidence of what has been said)! Anyway, overall i would not recommend using these as both a vendor or buyer. Their communcation is poor, unless it is them needing to contact you for something to get some money in. It is annoying because they are nice people that work there, they just need to sort themselves out. So glad we finally had an offer accepted on a house with a different estate agent, which all went smoothly. Some extra add on reviews: 1. My mother in law had 2roost out to value her house to sell, the valuer said they would take all info back to office and get back to her with a valuation - NEVER heard anything back?! 2. My cousin had her house up for sale with 2roost, she had a viewing booked in, they never turned up, after ringing 2roost the next morning to check the booking, they sent the viewers to the wrong house (on the same street)!! (Unfortunately her review on here got deleted for some reason)? 3. My friend had a viewing booked in to go and look at a house, they turned up to look at the house - they never knew they were coming to view!! I have definitely learned a lot from this experience on how to play estate agents at their own game, if i ever need to deal with them again i will know exactly what to do. **Seeing as i cannot reply to your response below i will edit this comment. You can't even get your info correct on your response..... we actually viewed 3 of your properties, and we put an offer in on all 3.... And it took me so long to write my review since our activity with you as i kept forgetting to do it and wanted to get it right. And with regards to your financial advisor, we were told over the phone that we had to use Liam for our mortgage for our offer to be put forward as it's what the seller wants "to make the process run smoother" - i have the recording on my phone :)
Agent replied
Hello Amy This review was done a while ago and it looks like for some reason you have amended/updated it. We responded to your original review and our records show that your activity with us was almost a year ago so we are a little confused as to why you would want to do a review for activity taking place in March/April last year. You viewed two of our properties and offered on one. At the time you had your offer accepted, unfortunately another offer came through from someone who had viewed on the same day, legally we were obliged to report this offer. We had further offers the next day and therefore the process of best and final offers was introduced for the vendor. With regards to financial advice we at 2Roost offer a complete property buying and selling service and our independant financial advisor is there to help with the process and we work closely with them to give the best service possible, however we make it clear that it is not mandatory to use this service when dealing with 2Roost. With regards to the other three concerns we cannot comment on other related matters that do no directly concern yourself. We at 2Roost pride ourselves on our customer service and endeavour to provide high standards to all our customers at all times. Should you wish to discuss your concerns directly with us please call our office on 0114 2878696 were we will arrange for you to have a meeting with one of our senior partners. Kind Regards 2Roost LLP
5/5
GoogleAll Very friendly helpful staff , cant thank Zoe ,Paula and the team enough , especially to Rob who handled the smooth process and allways kept in touch with updates .
1/5
GoogleWhen me and my partner were looking to buy a property we hoped we didn't see any up for sale with 2Roost due to the bad comments i had heard from both sellers and buyers who have used them before. But living in the local area, it's almost impossible not to find a house for sale with an orange sign! The first property we put an offer in for, well it took 2 weeks for us to actually get a reply, was sick to death of ringing to chase up to see if our offer had been accepted or not, they just never gave us an answer/returned our calls... then after all that it got took to best and final offers which we lost out on. A few months later we put an offer in on another house up with 2Roost, our offer was accepted even though there were 2 offers put in for the same price, "because the vendors liked us" we were told - GREAT, how exciting we had an offer accepted on a house. Then a few hours later, we are called to say "sorry, because 2 buyers put in a bid at the same price, it HAS to go to best and final offers". Hang on a minute, you have just told me the vendors accepted our offer over the other bidders....? They need to remember that the vendor instructs the estate agent what they want to do with their offers, not the other way round! Another thing to mention is that they will always try and get you to use their own financial advisor by saying it's what the buyer wants in their terms of sale, but as we already had our own mortgage advisor we didn't want to be forced into using theirs and paying another large fee!! On this occasion, we actually knew the vendors of the house and after speaking to them on the phone they told us they didn't care which mortgage advisor we used, so it was obvious 2roost were just lying to get more money in! I can't begin to tell you how frustrating it all became. And it felt like because we didn't want to use their mortgage advisor, they wanted to penalise us and not let us have our offer accepted that easy! I even began to record their phone calls as i just didn't trust them and the things they said just didn'd add up sometimes (they always prefer phone calls rather than email so you don't have evidence of what has been said)! Anyway, overall i would not recommend using these as both a vendor or buyer. Their communcation is poor, unless it is them needing to contact you for something to get some money in. It is annoying because they are nice people that work there, they just need to sort themselves out. So glad we finally had an offer accepted on a house with a different estate agent, which all went smoothly. Some extra add on reviews: 1. My mother in law had 2roost out to value her house to sell, the valuer said they would take all info back to office and get back to her with a valuation - NEVER heard anything back?! 2. My cousin had her house up for sale with 2roost, she had a viewing booked in, they never turned up, after ringing 2roost the next morning to check the booking, they sent the viewers to the wrong house (on the same street)!! (Unfortunately her review on here got deleted for some reason)? 3. My friend had a viewing booked in to go and look at a house, they turned up to look at the house - they never knew they were coming to view!! I have definitely learned a lot from this experience on how to play estate agents at their own game, if i ever need to deal with them again i will know exactly what to do. **Seeing as i cannot reply to your response below i will edit this comment. You can't even get your info correct on your response..... we actually viewed 3 of your properties, and we put an offer in on all 3.... And it took me so long to write my review since our activity with you as i kept forgetting to do it and wanted to get it right. And with regards to your financial advisor, we were told over the phone that we had to use Liam for our mortgage for our offer to be put forward as it's what the seller wants "to make the process run smoother" - i have the recording on my phone :)
Agent replied · 23 October 2024
Hello Amy This review was done a while ago and it looks like for some reason you have amended/updated it. We responded to your original review and our records show that your activity with us was almost a year ago so we are a little confused as to why you would want to do a review for activity taking place in March/April last year. You viewed two of our properties and offered on one. At the time you had your offer accepted, unfortunately another offer came through from someone who had viewed on the same day, legally we were obliged to report this offer. We had further offers the next day and therefore the process of best and final offers was introduced for the vendor. With regards to financial advice we at 2Roost offer a complete property buying and selling service and our independant financial advisor is there to help with the process and we work closely with them to give the best service possible, however we make it clear that it is not mandatory to use this service when dealing with 2Roost. With regards to the other three concerns we cannot comment on other related matters that do no directly concern yourself. We at 2Roost pride ourselves on our customer service and endeavour to provide high standards to all our customers at all times. Should you wish to discuss your concerns directly with us please call our office on 0114 2878696 were we will arrange for you to have a meeting with one of our senior partners. Kind Regards 2Roost LLP
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