Trusted Agent profile
★★★★★
504 reviews across 1 platform
27 Main Street, Swallownest S26 4TZ
2Roost Sales & Lettings's Swallownest office at 27 Main Street is rated 4.3 out of 5 across 504 reviews on 1 platform, including 504 Google reviews rated 4.3. Checked 9 October 2026.
Every review we hold for the Swallownest office, from every platform, shown as written. First names only.
5/5
Google2 Roost was the sweetie wrapper of our move. Whilst our own estate agent had abandoned us with ignorance beyond belief 2 roost was there and wrapped up all the detail we needed, they talked to us when ever we needed words, they found the answers we wanted when we needed answers and best of all they treated us with honesty and integrity...as I said the sweetie wrapper we needed to hold our move together....thank you ❤️
5/5
GoogleHad a great experience with 2roost! Laura was honestly amazing during our house viewing for our first home and cannot thank her enough. It’s been easy to communicate with the team when we were actually viewing houses and thanks to Nicola for recommending the property Laura showed us round which lead us to putting an offer in and will be completing very shortly!!😊
5/5
GoogleCan't recommend highly enough. All staff I dealt with were professional, friendly and efficient. Their pricing model is simple and removes any doubts about the final bill, unlike some companies. Very good communication throughout the process and happy to help with queries between the buyers and sellers, even things which may be considered beyond their responsibility. Laura was very good at helping our buyers see the potential of our property and Kim was great at keeping us in the loop and keeping the solicitors on their toes. A good experience in all respects.
5/5
GoogleI honestly can’t thank 2Roost enough for helping me through what turned into a very stressful 18 months selling my apartment. What should have been a straightforward sale became a long journey, with buyers pulling out and several unexpected hurdles along the way. Kim and the team at 2Roost never wavered. They stayed positive, proactive, and reassuring throughout the entire process. I always felt like they genuinely cared about getting the right outcome for me, not just closing a deal. After all the ups and downs, I’m so relieved to finally say we have now completed, and I truly believe I wouldn’t have got there without Kim’s persistence, professionalism, and support. Thank you again!
5/5
Google2roost you were fantastic, the support, the updates and the way you handled my house move was brilliant. The whole team but in particular Charlotte. You have made our dreams come true with our forever home where our kids and hopefully grandkids can grow up. Thanks again, and amazing value with the set price being one of the best
5/5
GoogleThe whole experience with 2Roost has been excellent. I was selling a property that was awaiting probate and the team kept me informed at all times during the selling process. I received an offer for the full asking price within the first three days of the listing going live. I opted for the fixed price fee which I thought was good value compared to other options and agencies. I would highly recommend 2Roost if you looking to Sell.
5/5
GoogleAbsolute first-class service from a fantastic team! I cannot recommend the team at 2Roost highly enough. From the moment my property went on the market, they were incredibly proactive, responsive, and accommodating. They did a brilliant job securing plenty of viewings and always kept me updated every step of the way with a refreshing sense of urgency and professionalism. It is incredibly rare to find a business with this level of empathy, integrity, and genuine care for their clients instead of just treating them as a transaction. A massive shout-out to Kim, Charlotte, and Helen, who were absolutely fantastic from start to finish. Their support, constant communication, and understanding meant the world to me. If you want an estate agency that combines brilliant results with actual human decency, look no further than 2Roost!
2/5
GoogleMy daughter left her details and they said they would contact her. After a week she had to ring to ask for a valuation. They said she would have to do a zoom herself and they would send a link. That was another week ago. Still nothing. Although my daughter said they seemed to be very nice on the phone, I think the service she has received is very poor. Rang Haus and they are coming out in 3 days.
Hello Lynda I tried to find the name on our system but no luck we always respond promptly if you would be so kind to email helen@2roost.co.uk with your details we will deal with your enquiry by return, if you have instructed another agent then we wish your daughter all the best with their sale kind regards 2Roost
5/5
GoogleI just want to say what a pleasure it is to deal with 2Roost. I couldn’t speak any higher of the service they have provided me with. Having used 2Roost to sell some flip property’s, I decided to use them to let my most recent property. Anton, Jo and the team have joined the process up and made it a stress free process. Communication has been clear and concise. The price point is incredibly competitive but this does not detract from the level of service provided. I will continue to use and recommend 2Roost without hesitation.
1/5
GoogleHighly disappointing experience having Paula from 2roost to value a property for me. She text saying she was running half a hour late , not a problem . But slightly frustrating when she turned up over a hour late. She didn’t take a single measurement , and openly admitted taking measurements off the previous sale listing even though the footprint of the property has changed . She said she was unable to give a guide price when she was on site as she needed to type it all into a app and it wasn’t a 5 minute job although estimated it between 240-290k , a margin that wide that it already made me think she really didn’t have any sort of idea as to what she was valuing. I was shocked when Paula sent the valuation in at 230k , £50,000 under the previous 4 estate agents valuations , of all who were within £10,000 of each other . I phone 2roost twice who informed me Paula would call me back within the hour. A day and half later , Paula finally got in touch. I asked for some evidence of what she bases this valuation off to which she said the price I paid for the property and the sqr footage. A really bizarre way to value A property. It appears that Paula maybe just ops to lean on Zupla for her valuations as a pose to looking at the local area , previous and current marked property’s and professional experience.
1/5
GoogleWe had a frustrating experience with 2roost. From the start, we were transparent about our financial position, explaining that our deposit depended on an auction sale. At no point were we told this would make us 'unproceedable.' After falling in love with a property and making an offer, we were forced to withdraw because the agent hadn't managed expectations on either side, resulting in the seller wanting us to move out before they had even found a new home and no end date in sight. The most disappointing part? After we moved on and sold our property elsewhere, 2roost reached out to see if we were still interested in the property. When we explained exactly why we chose not to use them again due to their poor communication, we were met with total silence. No follow-up, no apology. We’ve since found a much better experience elsewhere.
5/5
Google2Roost have sold several of my properties, also they have sold for my family and friends. I can not express how good their service is. They keep you updated all the way through. Selling a home no matter what he circumstance is very time consuming and as in my case upsetting selling a loved ones property who is no loner here is heart braking. But 2Rooot helped all the way through out and made it a smooth as possible .. I would like to give a massive shout out to Paula Rob and Team 2Roost.
1/5
GoogleI don't normally write reviews but this is needed. My partner and I enquired about a property to rent with themselves the day it was listed due to hoping to move into a three bed property. Understandably the market has a lot of demand, but to be spoken to in such a rude manor both myself and my partner which our only aim was to look to book a viewing and place an application to be told we aren't able to do this due to waiting for permission from the landlord to allow us access. On the phone call I was told they would likely have access next week and they'll reach out, crazy times come though. Magically the property is now LET AGREED, by some crazy act. Which me and my partner haven't been made aware of and have had no further contact from the company. Truly terrible service, my partner was put off from her initial encounter with them on the phone. Due to working in the high paced demanding environment myself I thought give them a chance, but this tops it off. True disgrace to customer service and won't be looking to either buy or rent a property from this company. Finger crossed you train or support your staff on how to provide even a reasonable experience.
5/5
GoogleWe purchased a property through 2Roost and their service was excellent. Rob dealt with our purchase and was fantastic from start to finish. It was by far, more stressful and complicated than anyone could have imagined but he remained professional throughout and handled everything really well. It took longer than expected to get to completion but Rob was very transparent and helped in everyway that he could in order to keep everyone happy and get things sorted. He helped and battled our corner far more than our own solicitor and estate agent! Definitely went the extra mile at every opportunity and in all honestly, if it had been anyone else dealing with it, it probably would have fell through. He was constantly in touch by phone or email to keep things moving and to help in any way he could. It provided much comfort in a situation like ours where it did take a long time to get to completion due to others in the chain outside of our control. Would certainly recommend 2Roost, especially Rob if you are wanting a trustworthy, transparent and honest estate agent.
5/5
GoogleIm very happy we the service of them selling my mums house but a special thanks to Tanya who were brilliant from start to finish nothing were to much trouble & thanks to the team aswell & I know who I will use if I decide to move , so thanks from all the family 👌👍🏻 …
5/5
GoogleI had a great experience with 2Roost. The team was professional, friendly, and always willing to go the extra mile to help. From start to finish, everything was handled smoothly and efficiently. Their communication was excellent, keeping me informed throughout the entire process. I really appreciated their honesty and attention to detail. I would definitely recommend 2Roost to anyone looking for a trustworthy and reliable letting agent!
5/5
GoogleThe 2roost team were amazing during the process of selling my dad’s house, the first sale fell through so it ended up being a lengthy process from start to finish but couldn’t have done it without them! Very understanding of the circumstances of the sale and it was very appreciated that they carried out viewings as the property was empty. Special thanks to Charlotte who can breathe a sigh of relief now!
1/5
GoogleNot happy with Anton Chattoo at 2Roost in Sheffield S26, Swallownest. He lost the 2 remote controls to my garages. He failed compliance and forwarded incomplete legal documentation to Gemma, the new agent, at Key2Go, making tenant termination under Section 21 impossible. Anton's tenant then was evicted under section 8, for not paying rent. The tenant from hell then trashed my home! Book-keeping was not done with the required professional due diligence, rents paid by tenants were not credited to my bank account. Avoid this company
In Response to your review....We had never been provided with any remotes as confirmed to you via email. This is relating to a property from 2018. Additionally, the property's condition since the onset of our agreement has consistently failed to meet acceptable standards. This ongoing issues remains unresolved. Furthermore, securing approval for essential maintenance has proven consistently challenging, which has further compounded the difficulties associated with the property's substandard condition. While we hold differing views regarding these matters, we extend our best wishes for your future endeavours with the property.
5/5
GoogleRecently moved into my rented home courtesy of the lettings team at 2roost. I cannot recommend these enough. From viewing my home to moving in Louise, Anton and team went about above and beyond for me. I was in a rush to find somewhere ASAP and they did everything they could to make it as fast and smooth and possible and they achieved this. I cannot thank you enough. Keep up the good work. ⭐️ ⭐️⭐️⭐️⭐️ 👏
5/5
GoogleAmazing customer service from 2Roost. Natalie has been absolutely fantastic from start to finish, keeping us updated and going above and beyond. She’s professional, reliable and has been a pleasure to work with throughout the process. Highly recommended!
5/5
GoogleFrom start to finish the quality of service received by 2Roost has been outstanding. (especially Zoe and Tanya - absolutely massive thanks to these two - you excel at your job). Selling my parents family home with 2Roost has been the best decision I made. They made the selling process so easy and helped me understand what was happening every step of the way. Zoe visited promptly to view the house, value it and take some photos. The house looked just as gorgeous online as it did in person and Zoe did a lovely job describing how wonderful the property was. Response time for calls and emails has been the best I think I have ever experienced. For such a busy company they really do give you an individual bespoke experience. Always professional, friendly and informative. I have zero reservations in recommending 2Roost and their fabulous team! Thanks so so much you wonderful people - making a difference where it matters.
1/5
GoogleEnquired about a property twice and was forwarded twice, over a two day period, to the front desk who said they would forward my enquiry to book a viewing on a property and receive a call back. This did not happen. My partner who rang was also put through to front desk and did receive a call back 10 minutes later. Avoid.
5/5
GoogleI was sensible and arranged for 3 estate agents to view my mother-in-laws property. Helen was the second one and I knew as she left that 2Roost would be arranging the sale. Helen took her time when looking around and sat with me to explain everything. No one else did that. She priced it just right too, we got viewings straightaway and it wasn’t long before we had a buyer. Steph was there every step of the way too. Really pleased with them and if I was to need an estate agent again I’d go straight to 2Roost.
5/5
GoogleScrolling rightmove for a new home after being royally let down by gleesons, found a house listed with 2roost saturday morning arranged a viewing the same day!! Loved the house put an offer in on the monday accepted by tuesday!! I dealt with the best agents to help me with buying a property in my opinion, dealt with Rob who was always helpful and on hand when i needed support. Everyone i spoke with and dealt with over thw phone was amazing. If your wanting to buy a house and are very green with it all then i recommend you use 2roosr for the best service you will ever find. Thanks for helping me find my very first own home!!
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2Roost Sales & Lettings's Swallownest office has 504 reviews across 1 platform: 504 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
2Roost Sales & Lettings is rated 4.3 out of 5 across all 504 reviews, and 4.3 out of 5 on Google from 504 reviews, checked 9 October 2026.
2Roost Sales & Lettings, 27 Main Street, Swallownest S26 4TZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.