Trusted Agent profile · Sutton
★★★★★
2,456 reviews across 2 platforms
2 Wallington Square, Wallington, SM6 8RG, Sutton, SM6 8RG
Part of Andrews, see every office.
Andrews's office in Sutton, at 2 Wallington Square, is rated 4.8 out of 5 across 2,456 reviews on two platforms, including 269 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Andrews Wallington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
TrustpilotJames Hawkins - Sales Rep Andrews.
James Hawkins was the representative who met us at the property. He arrived early for the appointment. He was easy to talk to and was knowledgeable about the house. As we were unsure about the garden size of the property we were virwing, James was also able to advise us about other properties in the area that might be of interest to us.
5/5
GoogleThe agent that has been supporting me in the last couple of weeks has been outstanding in service, competence and reliability. Ranjan has excellent knowledge and is truly customer focused. Thank you Ranjan for excellent service. AngelikaPositiveResponsiveness, Professionalism
Good afternoon Angelika, thanks so much for leaving us a 5 star review!
5/5
TrustpilotAndrew's Bear Flat
The team at Andrew's Bear flat branch helped us with our recent house sale and were incredible throughout. Emma in particular was instrumental in keeping us updated on the progress of the sale and went above and beyond to get updates on the whole chain. We would happily recommend others to use Andrews as their estate agents
Hi Lydia, thank you for taking the time to write a lovely five star review. Fantastic to see the whole team have been a massive help on the sale of your home and even went above and beyond! I am thrilled to see you had such a great experience, thanks again and all the best, Lisa
5/5
GoogleBen from the Andrews branch in Wallington has been ever so helpful and a pleasure to deal with.
Good afternoon Veronica thanks so much for leaving us a 5 star review! ,
5/5
GoogleHad a great experience finding rented accomodation with Andrews. Special mention must go to Ben Gordon-Smith who was incredibly helpful with both my search and my application. Really stood out to me as the most genuinely personable individual I've worked with as part of the process and was always very quick in responding to any and all queries me and my partner had. Cannot recommend enough.
Good afternoon Matt thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.
5/5
TrustpilotThanks very much to Duane Watson for…
Thanks very much to Duane Watson for the fantastic service in buying my first home. The sale took just over 6 months due to something out of both side's control, but Duane was helpful throughout and kept me patiently updated when solicitors were distant.Islandria Justimo was an amazing member of Andrews Property who constantly chased up both solicitors until the last point.Great team in Kingsbury branch.
5/5
TrustpilotThanks
Would like to say thank you to Andrews, particularly Robbie with the bedminster store. Very professional young chap
Hi Chris, thank you for taking the time to write us a five star review! Really glad to hear you had a great experience with Robbie, I am sure he will be happy to hear this review. Thank you again and all the best, Laura.
5/5
TrustpilotSarah has been actively communicating…
Sarah has been actively communicating with us to help sort out the issues.
Hi Rishav, great to see Sarah has always been on hand to help when required. Thank you for the five star review, Rhys.
1/5
TrustpilotI’ve at present just rented a property…
I’ve at present just rented a property from Andrew’s, and I’ve got to say their approach to rentals has been disorganised. When initially viewing the property they cancelled an hour before, even though they where aware I was travelling from the midlands. The tenant kindly offered to show me the property. When paying the deposit and first months rent they emailed me many times, but when it was payed I couldn’t get hold of anyone to arrange to pick up the keys to the property. I had to make various phone calls until I had an answer. I was then subsequently given less then 24hr notice to pick up the keys. Following this I was told the flat would not be vacated of the previous tenants furniture even though I had checked that would be the case. I was therefore unable to fit my furniture in the property after making moving arrangements. They then suggested I moved the property myself or take a day off work to let a contractor in to move it, again with less then 24hr notice of me moving in. When I arranged to pick up the keys, the inventory employee was 30 minutes late, he didn’t even call to inform me. I had to call him. I had travelled from the north, a four hour long journey and still been on time. I really would proceed with caution if renting from this company. It appears they do not communicate effectively or put rental customers as any priority. Update when I moved into the property it had not been cleaned and there where multiple damages to the property. The inventory employee did not include these in his report classifying a broken toilet seat and shower door as not a priority. When moving in late I was called for works to be conducted by a contractor. Works I have not been informed of to replace a bathroom cabinet not fix the damages that where reported.
Hi Harri, sorry to hear about your experience which does not seem to meet our standards. If you would like us to look into this for you please drop us a line with a few more details to wecare@andrewsonline.co.uk, who are our central customer support team.
5/5
TrustpilotAndrews of Wallington
Well done Andrews in managing us through the traumatic job of selling our dad's house after he had to go into care.James and in particular Janine were helpful and professional throughout keeping us updated regularly.We would certainly recommend Andrew in Wallington to any of our friends or colleagues who needed guidance in the housing market.ThanksJulie Forbes
5/5
TrustpilotMandy K was Fantastic and made our sale a breeze
I had a great experience working with Andrews estate agents in Bristol during the sale of our house. Mandy K was especially helpful during the negotiation stage, providing valuable advice and guidance that helped me get the best possible outcome. Her expertise and professionalism were greatly appreciated, and I would highly recommend her to anyone looking to buy or sell a property.
Thank you for the five star review on Trustpilot. It's fantastic to see that Mandy and the team were on hand to help you every step of the way through your sale. We hope to help you again in the future, thanks, Rhys
5/5
TrustpilotIssy was great
Issy was great, welcoming professional and really helpful.
Hi Caroline, thank you for sharing your experience, brilliant to see that Issy was so helpful to you. Thanks, Rhys
5/5
TrustpilotHamza-Bear Flat Office and various team…
Hamza-Bear Flat Office and various team members. This was the longest and most arduous sale ever (not Andrews fault) but Hamza and the team showed tenacity, diplomacy and professionalism throughout and worked hard to see the sale through to the end. It was worth it and we got there in the end. Well done!
5/5
TrustpilotWe had a fantastic experience working…
We had a fantastic experience working with Andrew Bannerman from Andrews Property and Purpose, Cheam. We found him knowledgeable, professional, and dedicated to helping us. He was always available to answer any questions we had. Andrew was extremely accommodating regarding scheduling viewings and making himself available on short notice when necessary. We really appreciate it!!!
5/5
TrustpilotSpecial Agents
Andrew Palmer was helpful and proactive at all times, keeping us well informed on all stages of the sale
Hi Terry, thank you for the five star review for our Streatham team with particular mention to Andrew, great to see he was so helpful and communicative throughout your sale. Thanks, Rhys
5/5
TrustpilotGreat service from Isaac Biggerstaff
Great service from Isaac Biggerstaff, our consultant, quick to respond to calls and emails, had a good relationship with our buyer and his team. He was very patient when things looked like they could go awry and got things back on track for us.Would highly recommend.
Thank you, William! We're thrilled to hear about your positive experience with Isaac. Your recommendation means a lot to us. Best wishes , Lisa
1/5
TrustpilotIf you want leeches and villainous scum…
If you want leeches and villainous scum to deal with when renting, then these are your go to guys! There's a certain saying regarding not doing something even if they're on fire, and that is true.Had a breach of contract for the past 8 months along with countless issues and Andrews have been about as helpful as a chocolate teapot. They caused some of the issues with their neglegence too, but love pointing fingers at anyone but themselves. Once they owned up to it they dragged their feet so much that two months down the line after the admital, they still have done nothing about sorting it. Way way way more issues but if I wrote them all here, I'd be writing a book. Although I must say my favourite issue being the fact they hired and used a cowboy builder who wasn't gas certified. This uncertified builder then removed our gas hob. When we found he wasn't certified we contacted Andrews, who couldn't care less about it. Genuinely funny how bad they are. I'm moving out in a week and quite frankly cannot wait to never deal with these scumbags again. See you in hell.Note: don't contact me with your we care rubbish, I'm going through various motions already. This is my vent and caution to others and that is all.
We are sorry to hear about your experience. Our central customer support team are now aware of the issues and will be working with the property management team to understand what has happened in this instance.
1/5
TrustpilotNOT EVEN 1 STAR
Andrews agency has been so unhelpful and did not once respond to my emails or calls. Whenever I was able to connect to one of you, they had no idea what was going on. There's 3 weeks to our supposed date for the first rent and not one person has informed us anything about rent, bills etc. and on top of that made our guarantors provide the same information multiple times, kept telling us to do referencing when it was completed and signed (confirmation emails were sent) and did not pick up any calls or respond to any emails. I had to go into the branch twice just to scan in my passport and even then I had to send an email with the details because of your incompetence. The guarantor and tenant would not have pulled out of the contract and wasted the holding deposit money if it weren't for Andrews agency being so unresponsive. Everything should have been sorted way before now and ready for when we start paying rent. I am pulling out of the let.
Sorry to hear about your experience. We appreciate it may be too late for you, but if you would be happy to let our central support team (wecare@andrewsonline.co.uk) know a little more about your experience we can work to make sure nothing similar happens again.
5/5
TrustpilotMoving in to my new home almost 200…
Moving in to my new home almost 200 miles from everything I’ve ever known Andrews were absolutely great from start to finish making the move easier for me. And it doesn’t stop there andrews are always on hand and very glad to help with anything you wish discuss. Thank you for all your hard work and input I’m thoroughly enjoying my new home.
Hi Joanne, we know that moving house can be a daunting process, even more so when the move is such a big one.It's amazing to see how much we helped you and made your move easier. We really appreciate your thanks and the review, it's great to see you're nicely settled in. Thanks, Rhys
1/5
TrustpilotIf I could I would rate it zero I would!!!
If I could I would rate it zero I would!!!They are so slow, unprofessional and wait for the paid tenants to chase up stuff… We had a broken shower door for 6 months, we ended up leaving the property and the shower door was still NOT fixed. It also took them 4 weeks nearly to fix the water, therefore myself and my boyfriend was showering in cold water or heating up the kettle in a cold December. Very slack company and the lack of remorse is a joke. Would NEVER rent a house/flat from them again..
Good morning Losa, thank you for taking the time to leave your comments. We're sorry to hear you were disappointed in the level of service received. We'd be happy to look into this further if you contact us at wecare@andrewsonline.co.uk
5/5
TrustpilotElif was very helpful!!
After a year renting from this agency we decided to continue with them.
Dear Ionut, Thank you for your wonderful feedback and for choosing to continue with us! We're thrilled to hear about your positive experience with the contract renewal process. Your satisfaction is our priority. Looking forward to serving you in the future! Best regards, Andrews Head Office Team
5/5
TrustpilotGreat attention to detail and communication.
Honestly had such a positive and efficient experience with Andrews. Emily (Woodman) showed us the property and guided us through the entire process seamlessly. With so much care for us and attention to detail. We haven't had such a good experience with an estate agent before and we are super grateful for the positive experience that we had!
Hi Katie, thank you for the five star review. Great to see that Emily provided such a positive experience for you, we know she will really appreciate seeing your feedback. Thanks again, Rhys
5/5
GoogleAndrews Wallington were brilliant in helping us buy our property. James is professional and friendly. He was always quick to communicate, and was helpful throughout. We highly recommend James and his team. They provide excellent care and service.PositiveResponsiveness, Quality, Professionalism, Value
Good afternoon Taha, thank you for our review. It’s great to read that we made your move as easy as possible. We wish you and your family all the very best for the future and hope you'll be extremely happy in your new home!
5/5
GoogleSpoke to Ranjan J. to renew existing tenancy agreement for a flat I’ve had on their books for a number of years now. She was very helpful, courteous and professional and a pleasure to deal with.
Good afternoon Allan thanks so much for leaving us a 5 star review! It is great to hear that Ranjan was so helpful.
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Yes. In The Trusted Agent 2026 awards: Andrews, Sutton won Gold.
Tell us what you need and we'll put you in touch. Andrews Wallington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
