Andrews Wallington reviews in Sutton

★★★★★ 5/5

Trustpilot

Viewing of a rental property in Timsbury.

I arrived early at the property when another customer was still there. The situation could have been difficult but Shamiya handled it well and the first person left, and I was able to view, without there being a problem for either party.The viewing was very efficient and professional and I hope to be able to rent the property.

Alan · 24 July 2024

★★★★★ 5/5

Trustpilot

Monika

The property manager we had was great in the person of Monika Lami. She answered our emails whenever we needed help and made sure all problems were solved and also when our run out in July she help us spoke to the landlord stay a bit longer until we found one thanks to her.

Emmanuel · 27 September 2024

★★★★★ 5/5

Trustpilot

The arrangement of and viewing were…

The arrangement of and viewing were straight forward to arrange, relaxed and Emily was very polite friendly, friendly and informative.

Emma · 10 January 2024

★★★★★ 1/5

Trustpilot

Won't let you view property!!

Wanted to view a property, but Andrews won't allow us to view unless we provide our full financial proof of funds before the viewing. As no other estate agent is even asking for this, let alone insisting on it, we refused and therefore will not be viewing the property. The property has been on for months, so you'd think they would jump at the chance to get prospective buyers through the door, but not Andrews. How is this in the best interests of their clients?!?!? Crazy policy, and will result in them selling less houses. I'm told this policy is because they don't have enough staff to cope with the number of viewing!! Clearly Andrews is unfit for purpose.

Steve · 17 August 2020

★★★★★ 5/5

Google

Ben was fantastic to deal with. Great communication, and overall a positive experience. Highly recommended

Azeem · 14 April 2024

★★★★★ 5/5

Trustpilot

Rental Advice

I popped into Andrew’s to seek some advice regarding renting my property and after speaking with the very lovely Rebecca Newbrook I left feeling well informed. She took her time to explain the process and answer my endless list of questions! She was super patient and very knowledgeable a credit to Andrew’s!

Louise · 18 October 2024

★★★★★ 5/5

Google

Ranjan was very professional and helpful in renewing my tenancy. She was kind and considerate towards my situation and went over and above to reach a favorable outcome (even accepted a call out of hours.) Many thanks for an excellent service.PositiveResponsiveness, Professionalism

Tennille · 11 November 2021

★★★★★ 5/5

Trustpilot

I used Andrews Mortgage Services for…

I used Andrews Mortgage Services for the first time, and Mukul Mehta's assistance with both the application procedure and the insurance coverage application impressed me. I appreciate Mukul's transparency on the lenders on the list and the affordability assessment because it helped me understand the procedure.I wholeheartedly recommend Mukul and Andrews mortgage services to anyone looking for help with mortgages.

Nazlisiddiqui · 4 June 2023

★★★★★ 5/5

Trustpilot

Keli is wonderful

Keli is excellent, empathetic and highly professional.Excellent service, prompt feedback, communication which is key when lookin for a property. Amazing person!

Gosia · 23 November 2023

★★★★★ 5/5

Trustpilot

Great service from Luke of Andrews Leasehold…

Luke Timms of Andrews Leasehold Property Management took over the management of our block in July and I have been really impressed with the amount of work he has done for our block and the issues and problems he has been able to sort out in such a short space of time. I feel confident that the management of our property is in safe hands. Professional and efficient service.

A · 19 November 2023

★★★★★ 5/5

Trustpilot

Viewed a property today and Shannon B…

Viewed a property today and Shannon Bird was the Lettings consultant. Professional and smiley woman! Thank you

Patti · 15 February 2024

★★★★★ 5/5

Trustpilot

Nancy Henley was extremely helpful when…

Nancy Henley was extremely helpful when viewing the property and was very knowledgeable, being able to answer any questions we had.

Lisa · 18 November 2023

★★★★★ 5/5

Trustpilot

Great experience viewing a property…

Great experience viewing a property with Nancy Henley. Easy to arrange the appointment which suited my schedule. Nancy was very friendly and knew how to answer all my questions so was clearly well informed about the property. I felt at ease and glad to hear more about the process as a whole which is great as a first time buyer with little experience.

Priya · 9 February 2023

★★★★★ 1/5

Trustpilot

Where do I start

Where do I start - When I first moved into this property I had to clean it myself, as the last tenant or Agency itself did not. Then I had to wait 15 months for them to fix a persistant leaking kitchen tap & had the cooker condemed 3 months into the tenancy (which was also around the 1st /2nd week of lockdown). I only received a new replacement cooker as it was the early days of the first lockdown & I threatened to deduct it from the rent if it was not replaced asap. When moving out, I brought a 10 ltr tub of paint and had a painter paint all the reachable areas. The Mould & dirt from the previous tenant had been painstakingly removed by myself & the place was left in a much cleaner state than it had been handed to me. In September 2022 I was informed I had 2 months to get out of the property (no reason given - just an email saying get out). I managed to get out within a month. They were not best pleased with me leaving the property so quickly persistantly telling me I was not due to move out until Nov when I requested references to move on. It is now 3 months & I still have not had my deposit returned. They are trying to state that the electric heater (which has left a heat stain above it on the ceiling area is a heavy nicotine stain (have you ever tried to sit on top of an electric heater & smoke - MAJOR FIRE HAZARD)!! this is what the 10 ltr paint bucket was left for! Now they are including the same exact product for deductions from my deposit, including Duct tape which the landlord had cobbed together the kitchen cupboards to stop them from falling apart),I asked for an itemised quote for the dedutions (which took them 3 months to obtain).How much are they deducting? Almost the exact price for the November rent. The quote they have given me is arbitrary, petty (items wanted for deduction are issues/repairs/damages caused by the previous tenant that they make notice of on the move in damage report) & state it will take a further 3 months (6 months in total) to just send me an itemised dedutcions bill before return of my deposit.When it comes to renting - steer clear.They are incompetant & they are theives!

Paula · 5 January 2023

★★★★★ 5/5

Trustpilot

A pleasure to do business with..An…

A pleasure to do business with..An efficient,friendly bunch of people,especially James,Janine and Tracy.Hard working,genuinely lovely people....Vicki Purton

Vicki · 12 February 2024

★★★★★ 1/5

Trustpilot

Wow! If i could give 0 i would.

Wow!! If i could give 0 stars i would. What a terrible company, rogues and liars. Its like they dont want to sell anything. Was interested in a property, our it first even though i was offered elsewhere. Waited... Waited.. Called over and over again to be told loads of different stories... Whilst they passed the blame to the landlord... (dont know why landlords go with this agency) as theres really nice properties (possibly because they steal your deposit). Anyway still waiting 4 weeks on... To finally get someone to admit thatbthey cannot download the virtual video as they dont know how to. That was 2 weeks ago now and they still havnt been able to. Given up waiting as dont want to miss out on other properties... I would advise that no matter how lovely the property dont go with this agency... Its really not worth it. Only good thing i can say is there is a lovely girl called Jo who was very apologetic but... Other than manners bot much else happened. Save yourself the headache xx

Holly · 15 April 2020

★★★★★ 5/5

Google

********After being with the Andrews Wallington team for many years, I can honestly say the lettings and property management team are the best in the area! Sydnie the PM always going above and beyond to ensure everything runs smoothly and so supportive throughout any issue, no matter how big or small. I cannot recommend Andrews Wallington enough.*********

Lewis · 13 July 2024

★★★★★ 5/5

Google

Exceptional service throughout. Thank you Ben Gordon-Smith for your excellent service and assistance throughout the process. Thank you very much Andrews

Karikalan · 11 November 2023

★★★★★ 5/5

Trustpilot

Michael was really great!

Michael was really helpful and friendly, this is my first time renting a whole property and Michael guided me through the process.

Charlotte · 16 October 2023

★★★★★ 5/5

Trustpilot

Even with complicated requests Louise…

Even with complicated requests Louise has been brilliant.

Lindsay · 23 July 2024

★★★★★ 1/5

Trustpilot

We reluctantly rented a property…

We reluctantly rented a property through Andrews, Bear Flat Branch in 2018, and offered the landlord an 18 month tenancy. When we were first shown the property the agent explained that the property was part-furnished, yet was unable to clarify what items were staying. The agent also said that when you put your offer through, we must ask for end of tenancy maintenance to be addressed. (This is the job of the agent/landlord) not the new tenants.Having then moved into the property the house was not professionally cleaned and had a house full of furniture. No window keys were supplied, no garage keys. The conservatory was an unusable room, damp/mould, leaking and unheated, so for 18 months we were unable to use this room, we got nothing from the landlord or agent to repair this. At the end of our tenancy they wanted to deduct £250 from our deposit for end of tenancy cleaning.Yet when asked were not able to provide two quotes to justify the deduction or specific work intended. The house was left cleaner than when we got it. Emails were sent, yet no response. We found the staff to be misleading, incompetent and rude from the outset.In all my years (14 to be exact) of working as a letting agent myself, I have never dealt with such an abysmal Company.

Melanie · 7 January 2020

★★★★★ 5/5

Google

Sarah has been super helpful and professional. A pleasure to work with, has made this process a little easier.

Rachael · 13 May 2025

★★★★★ 4/5

Trustpilot

Kyle was lovely in the house tour in…

Kyle was lovely in the house tour in Batheaston. He was both friendly and professional.

Insert · 1 March 2024

★★★★★ 5/5

Trustpilot

Dealt with Zak who was highly…

Dealt with Zak who was highly professional and helpful from time of viewing through to completion and was great to work with.

Paul · 21 September 2023