5/5
TrustpilotThe Letting staff at the Wallington…
The Letting staff at the Wallington branch were very helpful in response to queries, organised and concluded the viewing process, and cooperative in engaging with the new tenant
Trusted Agent profile · Sutton
Andrews Wallington reviews in Sutton
★★★★★
2,454 reviews across 2 platforms
2 Wallington Square, Wallington, SM6 8RG, Sutton, SM6 8RG
Part of Andrews, see every office.
Andrews's office in Sutton, at 2 Wallington Square, is rated 4.8 out of 5 across 2,454 reviews on two platforms, including 269 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotEverything went really smooth…
Everything went really smooth throughout the entire process. Staff was ever ready to assist with all we needed.
Agent replied · 22 November 2024
Thank you for the five star review. We are so pleased to see you had a great experience with Andrews. Thanks again, Rhys
5/5
TrustpilotProfessional service
Very personable and good service taking me through the process. Charlotte and Claire were great and very professional. Thanks again Michael
Agent replied · 22 November 2024
Thank you for the five star review. Brilliant to see that Charlotte and Claire were able to provide you with an excellent service from star to finish. Thanks again, Rhys
5/5
TrustpilotI want to thank Andrews property Group…
I want to thank Andrews property Group for making it easy for people getting good accommodation,thanks to Ruth,and the other staff members most special thanks goes to Patrick, you,re the best thank you so much for your understanding and patience with me and above all thank you for putting a smile on my face.I am happy I move in to my accommodation. Keep the good work.
5/5
TrustpilotVery helpful company
Andrews is a company that is very helpful with accommodation. Especially the agent who took me round for viewing; Sharon Bird has been so pleasant and patient.
Agent replied · 22 November 2024
Hi Constance, thank you for the five star review for the team in Downend. Great to see the negotiator you dealt with met your expectations.Thanks, Rhys
5/5
TrustpilotVery professional and simple to deal…
Very professional and simple to deal with. Monika is a star.
Agent replied · 22 November 2024
Thank you, Andy! We're thrilled to hear you had a great experience. Monika will be delighted to hear your kind words.
5/5
TrustpilotI’ve recently find a flat to rent with…
I’ve recently find a flat to rent with them.Good professional, efficient and quick.I would like to highlight Michael who was helping me and my flatmate in every step of the process, any problem he was quick to solve and give us the best solution. Also really friendly, supportive and great professional.Really happy with the service, even renting and moving is a stressful process thanks to him the process was smooth and easy.Really recommend this place
Agent replied · 22 November 2024
Hi Jana, thank you for the five star review and thank you for the recommendation. Great to see Michael has been so helpful in your search and delivered excellent support to yourself. Thank you for sharing your experience and good luck with your new home! All the best, Laura.
5/5
GoogleHad an amazing conversation with Laila. Currently in a difficult situation finding a property and she really took the time to listen and understand and has given me some really good guidance
Agent replied · 8 September 2025
Hi Emma, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Laila. It's our goal to provide attentive and helpful service, especially during challenging times. If you need further assistance, feel free to reach out. Best wishes in your property search! Many thanks, Jake
5/5
TrustpilotThe staff are lovely and very helpful
The staff are lovely and very helpful. Especially Joe who has answered any questions I had and provided all the information we needed!
1/5
TrustpilotNo stars would be a better description of my experience
Having let properties for many years I can claim that Andrews is the worst agent I have ever used. Their main concern was to let my property in the shortest time possible, the tenants moved in 1 day after Andrews received the final reference, and the substantial concerns of the referencing agency were ignored. The full deposit was not collected, and the references (all failures) were not checked or the contents disclosed to me (other than "everything on them was fine”). There were fundamental failures even to verify the tenant's addresses. Andrews did meet the cost of repossession but refused to reimburse lost rent, or take any action against the “guarantor” who Andrews guaranteed would result in “no loss to you”. Andrews offered £1200 in compensation. After a review by the Property Ombudsman, all my complaints were accepted and I was awarded £8200 to cover unpaid rent and damaged furniture. I will be pleased to supply a copy of the Ombudsman’s report to any interested landlord. Date was date of actual experience.
5/5
GoogleThroughout an incredibly challenging and frustrating conveyance, James Conner was consistently helpful and hardworking in ensuring that the conveyance successfully completed. Many difficulties presented themselves from the solicitors and the buyer throughout but nevertheless James remained composed and reassuring throughout the process. Thank you James.
Agent replied · 10 November 2024
Good morning Mark. Thanks so much for the rating and review, your words are greatly appreciated. The process was a lot harder than we could have initially anticipated, but you were always a pleasure to deal with throughout and we were so pleased when it all finally happened for you! We wish you all the very best for the future!
5/5
TrustpilotA Great Service
From the first Andrews we’re helpful and knowledgable about selling our house. Once an offer was accepted Kate Cullen worked so hard with difficult matters regarding the sale and also our purchase. Very helpful and prompt; answering all my many emails and ‘phone calls with a friendly air. Kate went far and above her role, and don’t think we would have been able to move without her. A true five star gem.
5/5
TrustpilotTom Kite and the Tewksbury branch were…
Tom Kite and the Tewksbury branch were extremely helpful in my property purchase processed providing me with exceptional help, always answering even the smallest of questions, and ensuring I was thoroughly looked after and supported throughout. I felt very informed, and the process was swift and calm. Tom was exceptional in helping me find the right people and understanding the process of purchasing as a whole.
5/5
TrustpilotBrilliant experience with Daniel from Andrews
I had a viewing with Daniel Thompson this week and wanted to say that not only did I enjoy the experience, but Daniel was so polite, and informative regarding the property and had such a lovely approach.I work in customer service myself in the property industry and so know brilliant service when I receive it, so Thank you Daniel.
1/5
TrustpilotDO NOT RUSH IN TO USE ANDREWS COMPARE MARKETS
DO NOT RUSH IN TO USE ANDREWS
Agent replied · 21 March 2026
Dear Barfleur, Thank you for your feedback. We're sorry to hear about your experience , we value your input and are committed to improving our services. We were unable to locate you on our system please contact us on jmatthews@andrewsonline.co.uk to discuss your concerns further. Best wishes , Lisa
5/5
TrustpilotThoughtful service
I’m so thankful for such lovely, helpful and kind support from the Andrew’s lettings team. Nicole changed her schedule so I could view the apartment at a time more suitable for my diary. And Hailey pulled out all the stops late on a Friday afternoon to find out information and secure me the apartment. Huge thanks! So very much appreciated
Agent replied · 22 November 2024
Hi Nikki, thank you for taking the time to leave us a review. Brilliant to see that Nicole and Hayley were so accomodating and supportive to you. Wishing you all the best in your new home. Thanks, Rhys
2/5
TrustpilotDC law solicitors suggested by Andrews
Andrews has a sponsor with DC law, to get them clients. We bought the flat on 29/06/2022, however the process is not completed yet. They haven't finish the land registration in HM.Andrews told us the costs would be around £2000, DC law charged us £3500, trying to duplicate 2 proceedings.Even if you buy a property from Andrews, don't use DC Law for the legal proceedings, even Andrews insists you to contract them
Agent replied · 22 November 2024
Dear Sir / Madam,Thank you for your review of Andrews and our conveyancing partner DC Law (part of the Simplify Group). I am sorry that your experience has been poor.I have just now written to the CEO of Simplify to ask them to give me a forensic analysis of what has happened here.If you would be so kind as to email to me at choward@andrewsonline.co.uk I will ensure that I respond in full to your complaint once I have further insight.Kind regardsCarl HowardGroup Chief Executive
5/5
Trustpilothayley tenet
Hayley Tenet helped me and Peter with our new property we will be moving too. She went above and beyond to get where we needed to be. I would always ring her when I’m stuck on something and she would drop everything and help me instantly. She’s kind, lovely and caring person. I would highly recommend Hayley she’s an absolute angel! Rebecca & Peter x
5/5
TrustpilotCourtney Reid is an absolute legend
Courtney Reid is an absolute legend! He was so helpful, thoughtful and I genuinely don't have the words to describe how much smoother he's made this entire experience!Also, when I went into the agency to retrive my keys on completion day, the two people that were there were the abolute loveliest and definitely made my day with their heartfelt congratulations and a little surprise I got in an envelope! Absolutely fantastic!
5/5
TrustpilotI highly recommend Andrew's property…
I highly recommend Andrew's property group .Jasmine has been very supportive and really helpful . Thank you so much Jasmine for your support.
Agent replied · 22 November 2024
Hi Chani, thank you so much for taking the time to recommend us and write us a five star review. I am really glad to hear Jasmine has been able to deliver excellent support to yourself. Thank you again and all the best, Laura.
1/5
TrustpilotDo not give these company your money!.
I am disappointed with the company’s way of handling an holding deposit . They requested we pay this amount (£346.15 ) to let a 2 bed flat after failing the reference check. We demanded for our deposit back. We were told that we couldn’t get a refund because we told them we earn more. I have requested them to send us a proof or document where we confirm our earning. Nothing was sent. All they said was for us to get a solicitor that the deposit has been handed to the landlord and they will not refund and they will not reply any more email from us.
Agent replied · 22 November 2024
Thank you for taking the time to share your feedback on the pre-tenancy process with Andrews, I am sorry it did not meet your expectations and we weren’t able to help you with your housing needs. Under the Tenant fees act 2019, if referencing fails due to an omission or incorrect details being provided by a tenant for referencing causing them to fail the application, we are legally able to retain your holding deposit. I understand it looks like you asked for further information on this and on which document you stated your total earnings, I’m sorry this information was not provided to you at the time. If you could email wecare@andrewsonline.co.uk with the details of your situation, we will be happy to look into this further and provide you with the information you have requested.Kind regardsCarl HowardGroup Chief executive
5/5
GoogleI have been letting a property through Andrews Wallington for a few years now. Always find them professional and helpful. Especially recently when updating a few bits at the property Janine Derbyshire has been a real help and a pleasure to deal with.PositiveProfessionalism
Agent replied · 10 November 2024
Good afternoon Ashley Thank you for your great review and I am glad to hear that Janine has helped you throughout your time renting with Andrews.
5/5
TrustpilotShannon Bird was extremely helpful and…
Shannon Bird was extremely helpful and knowledgable. Able to answer all my questions and is processing my application with efficiency!
Agent replied · 22 November 2024
Hi Joseph, thank you for taking the time to write us a five star review. Fantastic to hear Shannon was able to assist you and deliver excellent support. Thanks again and all the best, Laura.
5/5
GoogleExcellent service from start to end from James Connor and his team. We valued their honest approach, which built a lot of trust with us, and they were always there for metaphorical 'hand-holding' and advice.
Agent replied · 10 November 2024
We really appreciate those sentiments, as we pride ourselves on being honest and trustworthy! You were such a pleasure to deal with during what we know was a stressful time and we hope you'll all be very happy in your new home!
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Questions about Andrews Wallington
Has Andrews won any awards?
Yes. In The Trusted Agent 2026 awards: Andrews, Sutton won Gold.
