Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDBrooks.....aka Meryl Hunt
I have only praise for the whole team at Andrews, Wallington. They have kept us fully informed at every stage. They gave us well informed advice and made us feel very welcome every time we popped into the branch....often unannounced!! I look forward to the team managing the rental of my mother's property, knowing we are in good hands. Thank you
David · 11 November 2023
Agent replied · 10 November 2024
Good afternoon David, Thank you so much for taking the time to leave the rental team such a fantastic review. We will of course look after you and your mother's property every step of the way. Thanks again!
★★★★★ 5/5
GoogleSpoke to Ranjan J. to renew existing tenancy agreement for a flat I’ve had on their books for a number of years now. She was very helpful, courteous and professional and a pleasure to deal with.
Allan · 11 November 2021
Agent replied · 10 November 2024
Good afternoon Allan thanks so much for leaving us a 5 star review! It is great to hear that Ranjan was so helpful.
★★★★★ 5/5
GoogleBen has been absolutely amazing. He has been very responsive throughout the whole process. Being an agent myself I found myself very impressed with how he has conducted himself. Keep up the good work!!!PositiveResponsiveness, Quality, Professionalism
C · 11 November 2021
Agent replied · 10 November 2024
Good afternoon, Thank you so much for the 5 star review, it is great to hear that Ben has provided you with a good service.
★★★★★ 5/5
TrustpilotGreg was very useful and clearly…
Greg was very useful and clearly explained things to me
Richard · 19 March 2024
Agent replied · 22 November 2024
Hi Richard, thank you for the five star review. Great to see that Greg was on hand to help you with anything required through your property search. Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews was really responsive
Andrews was really responsive. Reece was really friendly, helpful and accommodating when we needed viewing on specific dates/times
Lucy · 19 September 2023
Agent replied · 22 November 2024
Hi Lucy, thank you so much for your kind review and glad Reece was on hand to help you with your search and were able to view a property at a suitable time. Good luck with your onwards search! Thanks, Laura.
★★★★★ 1/5
TrustpilotTardy management agents for tenants
Tardy management agents for tenants, that’s even if the repair gets done at all without constant chasing. But the biggest issue was being given notice after 4 year tenancy - no phone call to explain why - we had move a week before Christmas as a single mother with a full-time job. The shame for them was I would of bought the property had they told me it was for sale!They then bullied their way through the deposit negotiations and made up deductions as they went along.
Emma · 26 May 2022
Agent replied · 22 November 2024
Hi Emma, we are sorry to hear you have a reason to complain. Please could you contact us at wecare@andrewsonline.co.uk with a few more details so we can look into this for you?
★★★★★ 5/5
TrustpilotDaniel and Nancy were very helpful
Daniel and Nancy were very helpful, polite and answered all our questions. Very nice people to deal with.
Gerry · 15 September 2023
Agent replied · 22 November 2024
Hi Gerry, thank you so much for the positive review for the team in Horley, with particular mention going to Daniel & Nancy, we know they work extremely hard to keep our customers informed and take real pride in their work. Good luck with your property search, thanks Rhys.
★★★★★ 5/5
TrustpilotLong-standing client
I have been a client of Andrews' since 1998 and most recently their efficiency and cooperation has been greatly valued, in marketing and letting my small flat within a remarkably short period of time. In particular, I enjoyed working with Shannae and her colleague, Richard, both of whom provided excellent service.
Denny · 23 July 2024
Agent replied · 22 November 2024
Hi Denny, thank you for continuing to trust us with your business over the last few decades. Amazing to see the level of service you've received has been excellent over the years. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat service from start to finish
Great service from start to finish. As a first time landlord Shannae explained the process in a clear and professional way, making me feel at ease. Junior was a great member of the team to work with, he kept me updated and helped make the whole process extremely stress free for me.
Emily · 22 July 2023
★★★★★ 5/5
TrustpilotJustine has been amazing
Justine has been amazing. She went above and beyond during the process of selling our property
Charlotte · 1 November 2023
Agent replied · 22 November 2024
Hi Charlotte, thank you for sharing your feedback and leaving us a five star review. Great to see that Justine has been on hand to help you out through your sale. Many thanks, Rhys.
★★★★★ 5/5
TrustpilotI had a very nice experience
I had a very nice experience, I met Shamiya who did a nice job taking me around the property she made a call to remind me of my viewing time, Thumbs up Shamiya you know your job and I can say you have passion for it.Keep up the good job.
Priscila · 6 August 2024
Agent replied · 22 November 2024
Thank you, Priscila! We're thrilled to hear about your positive experience with Shamiya. Your kind words mean a lot to us. We'll be sure to pass on your compliments to her.
★★★★★ 5/5
TrustpilotShannon was a star
Shannon was a star. Super helpful
Caroline · 22 May 2024
Agent replied · 22 November 2024
Hi Caroline, thank you for the five star review. Great to see that Shannon was so helpful to you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat communication
Communication was great. Lisa was very helpful throughout the whole process and answered any questions we had.
Matt · 27 September 2023
Agent replied · 22 November 2024
Hi Matt, thank you for the five star review. Great to see Lisa was on hand to help you throughout your experience with Andrews, we really appreciate your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotFantastic experience
Fantastic experience working with Andrews as a buyer. We worked with James from the Wallington branch and he was brilliant. Always available to help answer any question and as first time buyers we had many. I would highly recommend this agent and specifically James if you are in the Wallington area.
Christina · 4 August 2023
★★★★★ 5/5
GoogleThis is the 4th or 5th time we have used Andrws for a sale or purchase. As always, James and his team provided great support during a lengthy sale process. Special mention has to go to Janine whose support and sense of humour stopped us going mad at certain stages in what turned out to be a lengthy and somewhat frustrating sale process. We would wholeheartedly recommend James and his team to anyone considering selling.
Peter · 12 November 2019
★★★★★ 5/5
TrustpilotWe have been dealing with Louise…
We have been dealing with Louise Gonella from Andrews Letting Agents, always a pleasure to deal with Louise as she is aways on point with the works that are need for her client's, communication is great.would highly recommend dealing with Louise in the future.
Andy · 31 October 2024
Agent replied · 22 November 2024
Thank you, Andy! We're happy to hear about your positive experience with Louise. Your recommendation means a lot to us. Best wishes, Jake
★★★★★ 5/5
TrustpilotExcellent service and communication
I spoke to Drew (Andrew Palmer) and was really impressed by his professional and courteous manner. He was able to give some really helpful advice and I felt I could trust his expertise with my property. Andrew even followed-up with further contact, as promised and I appreciate the attention to detail, during the discussion.
Kay · 28 April 2023
★★★★★ 5/5
TrustpilotListened and communicated efficiently…
Listened and communicated efficiently in time before Christmas
Sarah · 19 December 2025
Agent replied · 23 December 2025
Dear Sarah,
Thank you for your wonderful review! We're thrilled to hear that our team communicated efficiently and met your needs in time for Christmas. Your satisfaction is our priority, and we appreciate your feedback. Looking forward to serving you again!
Best regards,
Andrews Head Office
★★★★★ 5/5
TrustpilotNabeeha
Hi. I'm Nabeeha. My experience so far with Andrews has been great. The team is lovely to speak with and they are always available ti clarify all sorts of doubts and work effeciently . I came here to rent and they have guided me well and have found my just the right flat as I have wanted. HIGHLY RECOMMENDED!
Nabeeha · 31 January 2024
Agent replied · 22 November 2024
Hi Nabeeha, thank you for taking the time to write us a five star review. Amazing to hear you have had a great experience with us so far and the team have been able to assist you. Thank you for the recommendation too and all the best in your new flat, Laura.
★★★★★ 5/5
TrustpilotI had a wonderful experience during my…
I had a wonderful experience during my house viewing with Harpindar. She was very professional, friendly. I appreciated how detailed she was in explaining the property and providing all the information I needed. Her clear communication and patience made the viewing smooth and stress-free. Thank you, Harpindar, for such a positive experience!
Awoyomi · 23 August 2025
★★★★★ 1/5
TrustpilotTotal nighmare 2
I have had an acceptable working relationship with Andrews Leasehold Management (Bristol) for nearly 20 years as both a leaseholder and freeholder capacity. However the last 2 years has been a complete nightmare. They are now incompetent, ignorant and incapable. The same can be said for their third party suppliers. They will do damage to your property. "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently."Warren Buffett.......they didn't and got FIRED........after nearly two years of nonsense and grief from these clowns they want me/us to discuss the matter... to late you have been FIRED. Please,please anyone who who is thinking of even picking up the phone and engaging (or trying) don't do it!!INEXPERIENCE+INCOMPETENCE+IGNORANCE=ANDREWS
A · 26 March 2022
Agent replied · 22 November 2024
We are sorry to hear that you were unhappy with the service you received from us. We would like the opportunity to discuss the matter with you further, please could you get in touch with wecare@andrewsonline.co.uk.
★★★★★ 5/5
TrustpilotI was most impressed with the service…
I was most impressed with the service Andrews provided, through all the challenges we faced they remained professional at all times ensuring I was kept up to date with the information as the sale progressed.I am very grateful for their perseverance and for the end result.
Mrs · 23 September 2024
Agent replied · 22 November 2024
Thank you for your kind words! We're thrilled to hear you had a positive experience with us. Your satisfaction is our priority, and we're glad we could assist you through the process.
★★★★★ 5/5
GoogleKaren in the Wallington helped advise me with a series of questions regarding letting out a property. She was absolutely lovely to speak and very patient when listening to and accounting for all of my questions. Her responses were very detailed and helped aid my decisions going forward so our conversation was very much appreciated!
Nancy · 14 April 2024
Agent replied · 10 November 2024
Hi Nancy, thank you for the five star review. We know Karen will really appreciate seeing your fantastic feedback. Thank you for sharing your experience with us, Rhys.
★★★★★ 5/5
TrustpilotFantastic estate agents, friendly staff
Fantastic from start to finish. Not only was Connor fantastic during his viewings and his knowledge was great, the whole team was equally as great when we enquired about properties. It sounds like the whole team work together to make the end consumer happy and it was honestly a great experienceThank you so much
Consumer · 1 May 2024
Agent replied · 22 November 2024
Hi there, thank you for your five star review to Connor. Brilliant to see Connor provided you with his excellent knowledge and the team were able to make it a great experience for yourself! Thanks again and all the best, Laura.
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