Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe recently purchased a property…
We recently purchased a property through Avenue.Jack and the team were great throughout. Jack was always available (even out of hours) to answer any equations and help gather any supporting documents to make the process smooth and efficient.Would highly reccomend Jack and the team at Avenue if you’re looking to sell or buy.
Patel · 7 February 2024
Agent replied · 11 June 2024
Thank you so much for taking the time to leave us a review, it means a lot to us. It is good to hear that you are happy with the service you received from Jack & his team and that you would recommend us. Thanks again James.
★★★★★ 5/5
TrustpilotWe literally did nothing in the sale of…
We literally did nothing in the sale of our house! All viewings were taken care of by Laura. We were kept updated by Steph and Jack. We cannot recommend them enough. Efficient, kind and considerate. Once sold, on the day of completion Laura came with a card and gift which we thought a lovely touch. Thank you to everyone,
Mary · 24 September 2025
Agent replied · 26 September 2025
Mary, Thank you so much for your kind words and for taking the time to leave such a wonderful review. We’re delighted Laura, Steph, and Jack made the process so smooth, Laura’s thoughtful gift on completion truly reflects our values. It was a pleasure working with you.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
Trustpilot10/10 company to work with
Great people to work with from start to finish. The video and photoshoot was top class presented the house very well. Henry was excellent in maintaining contact throughout the process. Very good firm to use can’t thank them enough.
Dillon · 8 October 2024
Agent replied · 27 October 2024
Thank you so much Dillon for taking the time to leave us a review, it means a lot to us. It is good to hear that you are happy with the service which Henry provided you with. Thanks again James.
★★★★★ 5/5
TrustpilotBuying through The Avenue
Even before Chris showed us around our new house, we could tell that The Avenue were a different kind of estate agents.
Sam · 18 July 2026
Agent replied · 25 September 2026
Thank you so much for your wonderful review and recommendation.
We are delighted to hear that Chris and Steph made such a positive impression from the very beginning, from the quality of the marketing and viewing experience through to the communication and support during your purchase.
Buying a home can be stressful, so knowing you felt well looked after, informed and supported throughout means a great deal to us. We will make sure your lovely feedback is shared with Chris, Steph and the wider team.
We hope you are incredibly happy in your new home!
Best wishes,
The Avenue Estate Agents
★★★★★ 5/5
TrustpilotStaff were great really helpful in all…
Staff were great really helpful in all aspects, terrific communication throughout the process - would highly recommend using these guys to anyone
Paul · 16 July 2026
Agent replied · 25 September 2026
Thank you so much for your kind review and recommendation.
We are delighted to hear that you found the team helpful and that the communication throughout the process was so positive. Providing clear, consistent support from start to finish is incredibly important to us, so your feedback means a great deal.
Best wishes,
The Avenue Estate Agents
★★★★★ 5/5
TrustpilotWonderful service from start to finish
From the first point of contact with Emily she showed so much compassion and understanding. She knew the difference between selling a house and a home- especially one with so happy memories. I had every confidence in her and her professionalism shone through at every stage. She kept me informed throughout the process and provided lots of helpful guidance. On top of that she was an absolute pleasure to deal with. I could not recommend her enough - you will be in very safe hands.
Jim · 24 December 2025
★★★★★ 5/5
GoogleThe Avenue made selling our house a breeze and the support you get for your onward purchase is second to none! Holly in particular is so helpful, friendly and knowledgable and would also be on hand for my million questions!!
Thank you to Jack and Holly for your amazing service! Cupcakes at the end of completion are always a bonus too!!
Emily · 10 June 2023
Agent replied · 11 June 2024
Thank you Emily, it was a pleasure for us helping with your move!
★★★★★ 5/5
GoogleLaura was amazing when we were looking around a property viewing. She was so accommodating and had answers to all of our questions and provided us with thorough knowledge about the property. Laura has made getting on the property ladder so exciting, we can’t thank you enough!
Sophie · 10 April 2024
Agent replied · 22 November 2024
Thank you Sophie, it's great to hear Laura was able to answer all of your questions
★★★★★ 5/5
TrustpilotWe cannot praise Emily highly enough
We cannot praise Emily highly enough! She is truly brilliant at what she does - proactive, positive, professional and reliable. It was honestly a pleasure to work with her - she is so personable and calm, we trusted her 100%.
Vicky · 16 February 2026
Agent replied · 25 February 2026
Vicky, thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear how much you appreciated Emily’s proactive, positive, and professional approach. It means a lot that her calm, personable nature helped build trust throughout your experience.
Thank you again.
James Humphries-Stone
★★★★★ 5/5
TrustpilotAmazing
I wouldn’t hesitate to use Lianne if i was selling or buying a house. She was amazing from start to finish.
Lorna · 8 July 2026
Agent replied · 25 September 2026
Thank you so much for such a lovely review! We’re delighted to hear how supported you felt by Lianne throughout your move, especially during what was understandably a difficult and emotional time.
Lianne’s compassion, care and personal approach are a huge part of the service she provides, and we love that she was there to share those happy tears with you at the end!
Thank you again for your kind words and recommendation. We’ll make sure your wonderful feedback is passed on to Lianne!
★★★★★ 5/5
GoogleFantastic service from Laura and the team. We appreciated the personal approach from the first meeting to the day of completion.
Denver · 16 April 2025
Agent replied · 16 April 2026
Thanks Denver it was a pleasure to work with you and support you in your move
★★★★★ 5/5
GoogleLaura from The Avenue provided exceptional service during our recent property viewing. Her welcoming demeanor and confidence in answering all our questions made the experience seamless and informative. I highly recommend The Avenue, and particularly Laura, for their professionalism and dedication to their clients' needs.
Joshua · 10 April 2024
Agent replied · 22 November 2024
Its great to hear the positive feedback, Thank you Josh
★★★★★ 5/5
GoogleWe work alongside the guys at ‘The Avenue’ on a weekly basis , Jack and his team are always welcoming , courteous and polite. They definitely add positivity and enthusiasm to the days atmosphere and we often get told that together, we create a fantastic moving experience.
Reece · 10 February 2024
Agent replied · 11 June 2024
Thanks Reece!
It's great working with your team and providing the best possible experience for many of our mutual clients!
★★★★★ 5/5
TrustpilotProfessional Service
Excellent service can’t fault Emma was brilliant from her review of my property to the sale finish relentlessly chasing ever inquiry to the point that she was busy than both our solictors, the lady is a true professional . I have dealt with several Estate agents in my time Emma by far the best. I can Highlyrecommend to any one that wants a stress free sale or purchase . Mr Fee
Martin · 17 October 2021
Agent replied · 11 June 2024
Martin it was my absolute pleasure to be able to assist you in selling your home. After having been on the market with 2 other agents previously you took all my advice re changes to the property and staging, we gave a fresh approach to the marketing and the handling of viewings and made sure the house completed asap - within 8 weeks from offer to completion :) Take care and if you ever want to sell again you know who to come to :) Emma x
★★★★★ 5/5
TrustpilotI had a fantastic experience with this…
I had a fantastic experience with this estate agent. They found new tenants for my property very promptly and handled the entire process in a professional, efficient, and stress-free manner. Communication was clear throughout, and everything was taken care of quickly and smoothly.
Tom · 20 December 2025
Agent replied · 25 December 2025
Tom, thank you so much for taking the time to leave such a wonderful review! We’re thrilled that we could find tenants promptly and deliver clear communication throughout. Holly will be delighted by your shoutout, thank you for recognising her proactive, professional approach.
Thank you again,
James Humphries-Stone
★★★★★ 5/5
GoogleMartin was really helpful throughout our buying process as first time buyers. He was extremely informative and guided us throughout the whole process. We would highly recommend Martin and will definitely be using him in the future.
Joe · 26 July 2024
Agent replied · 22 November 2024
Thank you joe
★★★★★ 5/5
TrustpilotSelling your house
Selling your house? Do yourself a favour and phone Emily! Thoroughly professional and great communication throughout. 100% recommend.
Paul · 2 July 2026
Agent replied · 25 September 2026
Thank you so much for your fantastic review and recommendation!
We’re delighted to hear that Emily provided such a professional service and kept you well informed throughout your sale. Clear communication and a personal approach are incredibly important to us, so it’s wonderful to know this made such a positive difference to your experience.
★★★★★ 5/5
GoogleWe tried two of the largest, traditional local agents to sell our mother's house. Both displayed little enthusiasm and seemed to employ staff with limited knowledge of how to sell a property. Moving to The Avenue was a very different experience. Some of the initial sales talk might be vaguely grating but once they start work the experience is totally different. We never had any doubt that Laura would find a buyer for the property. When the buyer was found, Steph guided all the participants in the chain to the finish line, ensuring everything was done as quickly as possible. The level of staffing and commitment to selling the properties they take on sets The Avenue apart from their local competitors.
M · 28 October 2025
★★★★★ 5/5
TrustpilotGreat experience
I have nothing but the highest praise for Martin Kent of Avenue Estate agents. I recently purchased; from viewing all the way to key handover, Martin was friendly, professional and extremely helpful. Would whole heartedly recommend The Avenue based on my experience.
Adam · 11 April 2024
Agent replied · 11 June 2024
Thank you Adam, it means so much to us for you to share your experience of the service you received from Martin by taking the time to leave a review. Thanks again James
★★★★★ 5/5
TrustpilotI cannot recommend them enough
I cannot recommend them enough. We had a very complicated chain and Holly was so amazing throughout keeping us informed at every stage and really put me at ease in a few challenging situations .Thank you Holly , thank you Jack for making our dream become a reality .
Kerry · 10 November 2023
Agent replied · 11 June 2024
Thank you so much Kerry for taking the time to leave us a review, it really does mean a lot to us. We are pleased to hear that you are happy with the service you received from Holly & Jack. Thanks again James
★★★★★ 5/5
GoogleWhere do I start, couldn’t thank Jack and the Avenue anymore for the amazing service throughout the process of buying my first family home. Buying a house is meant to be stressful but with the Avenue it was stress free. The communication was amazing throughout and I will definitely be using the Avenue again in the future. Highly recommend, thanks Jack and the Avenue team
Robert · 10 June 2022
Agent replied · 11 June 2024
Thank you Rob
It was a pleasure to support you in the purchase of your family home, we look forward to seeing you grow into your new home!
★★★★★ 5/5
GoogleVery positive experience selling a property with Jack @ The Avenue. Jack was very professional and was always happy to answer any queries. Jack enabled the process to be a lot less stressful and always provided an excellent service. I definitely recommend Jack to anyone who is looking at buying/selling a property.
Thank you so much Jack for all your help.PositiveResponsiveness, Quality, Professionalism
Meg · 26 August 2022
Agent replied · 11 June 2024
Thank you Meg - It was a pleasure assisting in the sale of your home!
★★★★★ 5/5
TrustpilotSale of Cottage
From the first meeting with Chris Poole I was impressed with the service I got.
Andrew · 17 July 2026
Agent replied · 25 September 2026
Thank you so much for your kind review and recommendation.
We are delighted to hear that Chris made such a positive impression from your very first meeting. His personal approach, honest advice and attention to presentation and marketing are all so important in helping sellers achieve the best possible result.
Selling a home can be incredibly stressful, so it is wonderful to know that Chris helped make the process feel easier and supported you throughout.
We will make sure your lovely feedback is shared with him.
Best wishes,
The Avenue Estate Agents
★★★★★ 5/5
FacebookI had a fantastic experience with The Avenue Estate Agents! From the very first viewing to completion, the whole team was professional, supportive, and genuinely committed to helping me every step of the way.
Communication was excellent, I was always kept up to date, and nothing ever felt like too much trouble. They were transparent, friendly, and really took the time to understand what I was looking for.
Buying and selling a home can be stressful, but The Avenue made the process feel smooth and straightforward. I’m so grateful for their hard work and dedication. I wouldn’t hesitate to recommend them to anyone looking for a reliable and trustworthy estate agent.
Joe · 21 October 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
