Trusted Agent profile

The Avenue reviews

4.9Gold winner · 2026View award details

★★★★★ Excellent

553 reviews across 3 platforms

Office 5, 10 Burnett Road, Sutton Coldfield B74 3LP

The Avenue's Sutton Coldfield office at Office 5 is rated 4.9 out of 5 across 553 reviews on three platforms, including 154 Google reviews rated 4.9. The 388 Trustpilot count is for the whole business. It won Gold in The Trusted Agent 2026 awards. Checked 9 October 2026.

4.9 / 5

154

Reviews on Google

This office

5.0 / 5

Reviews on Facebook

This office

388

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for The Avenue. Each award is assessed separately from the review sites.

Gold
The Avenue, Sutton ColdfieldTrusted Agent 2026 · National position 787

Reviews

Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.

5/5

Trustpilot

Emma at The Avenue - 5 STARS!

It has been an absolute pleasure working with Emma at the The Avenue. I have found her to be very helpful and nothing is too much trouble for her. She's gone above and beyond and I can't thank her enough!

Lily · 13 April 2022

5/5

Trustpilot

Very Impressed!

I've been dealing with The Avenue to purchase my new house. They've made everything very easy, and I've had great communication and response from them. Very impressed so far!

David · 10 March 2023

5/5

Trustpilot

Friendly and straight talking

Friendly and straight talking. Nothing is too much trouble. Chris’ communication is very good and is always around to answer any questions. Thank you

Mark · 23 January 2023

5/5

Trustpilot

The Avenue were Great!!

The Avenue were great when moving into our first home. Emma the estate agent really supported us throughout and was always on top of everything.Would definitely recommend them to anyone!Thanks The Avenue!

Daniel · 19 February 2022

5/5

Trustpilot

I purchased a house through Martin…

I purchased a house through Martin Kent. He was brilliant throughout the process. Thorough, professional and friendly. Would highly recommend

Sally · 27 April 2023

5/5

Trustpilot

Jack

Jack, has been brillant throughout.My journey from start to end . He has fully been understanding my journey.I fully recomend the Ave.

Lakhbir · 14 January 2023

5/5

Trustpilot

⭐⭐⭐⭐⭐

Deepak · 30 July 2026

Agent replied · 25 September 2026

Deepak, thank you so much for taking the time to leave such a fantastic review. We're delighted to hear that you felt supported throughout the entire process and that Helen made such a positive impression with her warm, knowledgeable approach. We'll be sure to pass on your kind words to her and the team. Your recommendation means a great deal to us. Thanks Again James Humphries-Stone

5/5

Trustpilot

Amazing experience so far

Amazing experience so far, friendly team and a personal service! Can’t recommend enough! 😊

Emma · 18 May 2023

5/5

Trustpilot

Absolute stellar service from Martin Kent

Absolute stellar service from Martin Kent. Went above and beyond for us, highly recommend!

MR · 9 May 2023

5/5

Facebook

Great service from Jack, very efficient and was always available to answer any questions I had. I will definitely use again in the future and would recommend reccomend

Michael · 31 August 2021

5/5

Trustpilot

Great communication throughout the…

Great communication throughout the purchase. Ensured everything went through on time and got a tricky sale over the line.

Rory · 4 November 2022

5/5

Trustpilot

A fantastic company

A fantastic, friendly and informative company to deal with. I would highly recommend their services to anyone.

Amie · 24 November 2022

5/5

Trustpilot

First class

First class,

Clare · 1 June 2026

Agent replied · 5 June 2026

Clare, thank you for taking the time to leave such a wonderful review. We're delighted to hear that Henry was always easy to get hold of and kept you informed throughout the process. Providing clear communication and support whenever needed is exactly what we strive for. We truly appreciate your feedback and your trust in us. Thanks Again James Humphries-Stone

5/5

Trustpilot

So professional

So professional, honest and caring these guys are so helpful and very good at what they do I would highly recommend these guys!

Stephen · 8 October 2021

5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️

Julie · 13 April 2026

Agent replied · 5 June 2026

Julie, Thank you so much for your incredibly kind and thoughtful review. We’re delighted to hear how Martin supported you through such a challenging six-month journey, handling everything with professionalism and keeping things on track, even in frustrating moments. Congratulations on your exchange, and thank you for your recommendation. Thanks again James Humphries-Stone

5/5

Trustpilot

Absolutely brilliant from start to…

Absolutely brilliant from start to finish! Always kept up to date with constant contact about our sale. Highly recommend!

Ryan · 11 October 2021

5/5

Trustpilot

Excellent and friendly service

Excellent service - don’t bother looking elsewhere!

Bethany · 16 January 2023

5/5

Trustpilot

Simply the best

Simple the best

Hayley · 21 January 2026

Agent replied · 25 January 2026

Thank you so much for your heartfelt review, Hayley & Daniel. We’re thrilled Bailee and Alice’s commitment, communication and genuine support made your sale and purchase possible, even through the tough moments. It means so much to hear you felt part of a great team. Thank you again. James Humphries-Stone

4/5

Google