Trusted Agent profile · Sutton Coldfield
★★★★★
553 reviews across 3 platforms
Office 5, 10 Burnett Road, Sutton Coldfield, B74 3LP
The Avenue's office in Sutton Coldfield, at Office 5, is rated 4.9 out of 5 across 553 reviews on three platforms, including 154 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
154
Reviews on Google
This office
11
Reviews on Facebook
This office
388
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for The Avenue, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
GoogleLaura from The Avenue has been a dream to work with, keeping me fully informed at all stages & accommodating all requests. Would highly recommend the outstanding service!
Thank you Reg, it was a pleasure supporting with the move
5/5
TrustpilotGreat service from Holly and Lauren
Great service from Holly and Laura. This agent walked with me throughout the house buying process. I got to meet the wonderful sellers and also got to view the property multiple times. I enjoyed how handson and supportive the team was.
Shingal thank you so much to taking the time to leave us a review. It is good to hear that you are happy with the service you received from Holly and Laura. Thanks again James
5/5
TrustpilotWhere do i start i have been dealing…
Where do i start i have been dealing with Emma, she is a great worker for the company and has always been there to help more than anyone, i would highly recommend Emma if anyone is looking for a property.
5/5
TrustpilotFantastic customer experiance
Ella showed me around a property today and i thought she did an amazing job extremely knowledgeable about the house and area which was very helpful it was a great experience from beginning to end extremely professional. 5stars plus!!
Thank you so much Geoff for taking the time to leave us a review, it means a lot. We are pleased to hear that you are happy with the service you received from Ella. Thanks again James
5/5
GoogleHad a viewing recently with Laura and Jack and i must say they are AMAZING at their jobs! Will definitely be recommending The Avenue to anyone in the future!
Thank you and we appreciate any recommendations!
5/5
GoogleLovely experience with jack seeing us through the purchase of our new family home. He kept us in the loop through out & any questions were always answered. We will definitely use jack from the Avenue Estate Agents in the future.
Thank you Suresh, it was a pleasure working with you Hope you and the family have settled into the new home!
5/5
TrustpilotEmma from The Avenue Estate Agents was…
Emma from The Avenue Estate Agents was absolutely brilliant. Professional, diligent, courteous and effective. I would highly recommend Emma and The Avenue Estate Agents and will certainly use them for all our future sales!
5/5
TrustpilotFantastic service
Fantastic service! It was great actually being kept in the loop throughout the entire process without needless chasing. I cannot recommend highly enough.
Matt thank you so much for taking the time to leave a review, it means a lot to us. We are pleased to hear that you are happy with the service you received. Thanks again James
5/5
TrustpilotFantastic agent
Martin Kent is a fantastic agent. He is very professional and always available and happy to help with any questions/problems. I cannot recommend him highly enough.
5/5
TrustpilotFantastic service provided by Hayley
Fantastic service provided by Hayley, James and Ella. Can’t thank them enough for all of their help and support throughout our sale process.
Thank you for taking the time to leave us a review Rebecca, it means a lot. We are pleased to hear that you are happy with the service received from James, Hayley and Ella. Thanks again.
5/5
TrustpilotAnother 5 star review for Martin Kent
Another 5 star review for Martin Kent. He has helped me sell all my properties in Stoke-On-Trent and I would definitely recommend him. He always keeps me well informed and offers good impartial advice.
Michelle, thank you so much for taking the time to leave us a review, it really mans a lot to us. It is so good to hear that you are happy with the service which Martin has provided to you. Thanks again James
5/5
TrustpilotAmazing service from start to finish…
Amazing service from start to finish during our recent house purchase. Always on the end of the phone when needed and updated us immediately when needed. Would highly recommend 😊
Joanne thank you for taking the time to leave us a review, it means a lot to us. We are pleased to hear that you are happy with your service you have received. Thanks again James.
5/5
TrustpilotMartin did a great job
Martin did a great job, negotiating what became a complicated process. He advocated for both myself and the seller leading to a successful conclusion
We are pleased to hear that you are happy with the service you received from Martin. Maria we would like to thank you for taking the time to leave us a review, it means a lot to us. Thanks again James
5/5
TrustpilotElla gave us an excellent experience…
Ella gave us an excellent experience showing us around the property, she had all details of the property prepared and was more than happy to wait for us as we were a little late to the viewing!
Georgia thank you for leaving the review in relation to the service you received from Ella. It is good to hear your feedback on the service received from Ella, it means a lot. Thanks again James
5/5
GoogleI highly recommend The Avenue Estate Agents, in particular, Emma Nugent. They're a reputable and very helpful company to deal with. I couldn't fault the service and wouldn't hesitate to recommend to both family and friends. Thank you!
Thank you Lily, it was a pleasure to support you in the move!
5/5
TrustpilotModern Estate Agency
A newer approach of a modern Estate Agent. Natalie is very professional, approachable and knowledgable. Goes beyond the 9-5 of most agents.
5/5
TrustpilotThis is how it should be done!
I do not normally do reviews but The Avenue are not your normal estate agents!! It was so refreshing to deal with James and Hayley who are so passionate and enthusiastic in their work, always with our best interests at heart. The attention to detail was second to none, with the modern video walkthrough of our property to the effecient way they conducted launch day. We found it a stress free enjoyable (who says enjoyable when selling a house!) experience and our property sold in no time at all. I just wish we were dealing with James in buying a property aswell as selling ours. Other estate agents should take note... this is how it should be done!
5/5
FacebookChanged to The Avenue from another agent a few months back and have never regretted that decision since. Brilliant work by Jack / Laura and the wider team. Would highly recommend!
Thank you Paul, been a pleasure working with you! 🙌
5/5
TrustpilotVery professional
Have just bought a property through The Avenue with Martin Kent. He was professional and very helpful throughout the proceedings. Thank you
We really appreciate it, that you have taken the time to leave a review for us Jules. It is great to hear that you are happy with the service your received from Martin. Thanks again James
5/5
TrustpilotGreat agent
Great agent, efficient and responsive. Jack and team have a great attention to detail, really helpful in outlining the buying process.
5/5
TrustpilotSuper Emma Nugent
Had the best housemove with Emma, she kept me in the loop more or less on a daily basis, as a first time seller she was brilliant in making me fully understand the process of solicitor awkwardness and helping me with everything. Even with a late key collection on moving day she was there helping us load the van and did a couple of runs to the new property in her own car. I can’t fully put into words how amazing she was and there’s absolutely zero chance I will ever look elsewhere than Emma if I ever find myself moving again!!! Literally so impressed by her work rate and helpfulness and can’t recommend her anymore.
5/5
GoogleThe best decision we made was choosing The Avenue to sell our property. The whole process was made infinitely less stressful due to the constant communication and support offered by the team. A fantastic job done.
Thanks Lee It is a pleasure to help and support with the move!
5/5
TrustpilotOutstanding service
Outstanding service, innovative approach and support like no other agent agency I’ve ever used! I would recommend James and team over and over again. A huge thank you!
5/5
TrustpilotAvenue Estate Agency...
The Avenue Estate Agency proved to be a professional, knowledgeable, efficient and friendly experience in the sale of our Streetly property. The property was expertly marketed with a successful sale within 10 days. Jack who was in control of our sale, also helped and assisted in the search for our next forever home. Any questions or queries that came along were always promptly answered in a friendly, clear and concise manner.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Avenue's Sutton Coldfield office has 553 reviews across three platforms: 154 on Google, 11 on Facebook, 388 on Trustpilot (across the whole business).
The Avenue Sutton Coldfield is rated 4.9 out of 5 across all 553 reviews, and 4.9 out of 5 on Google from 154 reviews.
Yes. In The Trusted Agent 2026 awards: The Avenue, Sutton Coldfield won Gold.
The Avenue Sutton Coldfield, Office 5, 10 Burnett Road, Sutton Coldfield, B74 3LP.
