1/5
GoogleWorst estate agents to possible use, avoid at all costs.
Trusted Agent profile · Sutton Coldfield, West Midlands
Verified
Martin & Co Sutton Coldfield reviews
★★★★★
239 reviews across 4 platforms
14 Beeches walk, Sutton Coldfield, West Midlands, B73 6AJ
Part of Martin & Co, see every office.
Martin & Co's office in Sutton Coldfield, West Midlands, at 14 Beeches walk, is rated 4.2 out of 5 across 239 reviews on four platforms, including 170 Google reviews rated 4.1.
170
Reviews on Google
This office
12
Reviews on Facebook
This office
8
Reviews on View Agents
This office
49
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
My flat sale has gone through smoothly at a time when the market had dipped. I received helpful advice and prompt attention when needed, including extra help as ...Read the review from sellers
Buyers2 reviews
As a new buyer, who is looking to purchase a by-to-let home, I have been really pleased with the information that Martin&Co have provided. They have given ...Read all 2 from buyers
Landlords3 reviews
I receive excellent service from the team at Martin & Co Sutton Coldfield. I thank Matthew in particular for recently sorting out my technical issues with the ...Read all 3 from landlords
About Martin & Co Sutton Coldfield
We specialise in residential lettings and house sales throughout Sutton Coldfield and surrounding areas - providing specialist advice, to buyers, sellers, tenants, and investors alike. Serving Sutton Coldfield since 2009, our team has an excellent knowledge of the Royal Town and surrounding areas. We have a passion for property and enjoy the continued reward of finding the perfect property for each customer.
Reviews
Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
Google5/5
GoogleAndrew was an absolute delight to work with. Very professional service - would recommend to any one.
Agent replied
Thank you so much Sam, your review is appreciated
5/5
GoogleI have used Martin and Co for the last 3 years for my lettings. I can always be guaranteed an excellent service, they have found numerous tenants for me who have always been exceptional. I haven't had any problems with anyone they have found for me. The staff are very helpful and friendly and are quick to resolve any issues. Outstanding service is guaranteed. Mrs J Smith
Agent replied
Hi Jacquie, We all thank you for the business you have given us over the years and look forward to dealing with your properties in the future. Pop in and say hello sometime soon Kind regards Andrew Clinton 0121 3216090
1/5
GoogleReally poor customer service. I rang several times in one day to speak to Andrew, left messages with him to call me back, and he didn't bother. I also waited the whole of the next day, and still he hadn't bothered to get back to me. They're obviously not in need of the business. I'll take my business elsewhere, I suggest you do the same
Agent replied
Dear Christian, I am sorry I missed your call on Monday. The message was passed to me and I am very sorry to have not given you a call back. I tried to call this morning to discuss with you and would appreciate if we can make amends on this matter. If I am out of the office or in meetings, please leave a message and I will call you back. 0121 3216090
5/5
TrustpilotMatthew at Martin & Co are excellent
Matthew at Martin & Co was excellent. He was supportive of our delicate situation and helped with all aspects of selling and buying. Highly recommend.
5/5
TrustpilotAs a first time buyer
As a first time buyer, i want to share my appreciation for all the support received through Martin&Co.It was a pleasent experience. Thank you Chloe, Holly for the excellent communication and availability! Overall,Martin&Co is offering a great service.
5/5
GoogleI've used Martin & Co to manage my rental property for a number of years now, and can recommend them as efficient, proactive and responsive. On the rare occasion there has been a problem with a tenant this has been resolved quickly and efficiently . Communication is key in these matters , and Martin& Co are excellent in this respect.
Agent replied
Dear Jan, Thank you for your kind words, as a valued client we truly appreciate your review. Kind regards Andy
5/5
View AgentsExcellent Information so Far!
As a new buyer, who is looking to purchase a by-to-let home, I have been really pleased with the information that Martin&Co have provided. They have given detailed information about the market and put me in touch with a mortgage broker. I look forward to starting my portfolio with them.
Agent replied · 27 May 2021
Hi Henry, thanks for the review, as you've found out there's a lot to do when looking for a buy-to-let for the first time and I'm glad that we have provided plenty of information for you to do this. We look forward to looking after you even further in the future. Kind Regards, Matthew Clinton MARLA Branch Manager
5/5
TrustpilotEstate Agents
We used Martin &Co Sutton Coldfield as the Estate Agents to sell our home,which went very smoothly,despite a few hitches at the beginning.
4/5
GoogleI would like to say that i have found your service extremely good and satisfactory and would recommend you to any body that approaches me on this matter, personally i found you in particular a fun and extremely easy to communicate with on all matters and would like to thank you for all your patience understanding in all matters.
Agent replied
Thank you for your good words Mark, We wish you all the best in your new home. Should you need our services again in the future we would be delighted to help you. Best regards Andrew Clinton and Melissa Langham 0121 321 6090
5/5
FacebookThank you for all of your charitably work with the Scouting organisation. It is fantastic to have such commitment from you. Special thanks to David who spends alot of his time and energy ensuring children get the best from the outdoors and scouting
5/5
GoogleSet us up with a mortgage appointment, found them very easy to deal with and really helpful.
Agent replied · 7 April 2023
Thanks Adam, I'm glad you had success with our mortgage advisor. Kind Regards, Matthew Clinton CePAP MARLA Branch Manager
5/5
GoogleWe appointed Martin & Co. Sutton Coldfield to sell a flat in Boldmere that had belonged to my mother. The flat sold quickly at the price that we had been expecting. The service we received from Martin & Co. was excellent throughout the sale process: professional, friendly and efficient.
Agent replied · 4 June 2023
Hi Rachel and Tony, thank you for the great review, I am happy that your property sale went through quickly and efficiently at your expected price. It was a pleasure completing this transaction for you. Kind Regards, Matthew Clinton, Branch Manager
5/5
GoogleWe appointed Martin & Co. Sutton Coldfield to sell a flat in Boldmere that had belonged to my mother. The flat sold quickly at the price that we had been expecting. The service we received from Martin & Co. was excellent throughout the sale process: professional, friendly and efficient.
Agent replied
Hi Rachel and Tony, thank you for the great review, I am happy that your property sale went through quickly and efficiently at your expected price. It was a pleasure completing this transaction for you. Kind Regards, Matthew Clinton, Branch Manager
5/5
GoogleI stayed in the flat Martin & Co managed for several years, and I can say that they are very professional and helpful to resolve all of our problem in a good manner of time. Highly recommend their service
Agent replied · 7 June 2024
Hi Chinh, Thank you for the kind words and I am glad that you have enjoyed the several years in the flat managed by Martin & Co. Best wishes for the future. Kind Regards, Matthew Clinton MARLA Branch Manager
1/5
FacebookAn absolute shambles of a company. Every time I need to get in touch with someone the calls are diverted then get emails with threatening undertones with regards to the landlord being forced to sell if surveyors are not booked in which have been booked in twice now with no email Response no time slots given. If I were a landlord or a tenant I would not touch this Company with a barge pole. The stories I could tell since being with this agency for 7months. Never again.
5/5
GoogleIf you are a Landlord and you want the peace of mind that comes from excellent service then . . . this is the team to deliver it! They have served me efficiently and in a friendly way for several years and I am absolutely delighted with them. Don't look anywhere else!
Agent replied
Dear Tony, Thank you for your review, we appreciate your business and look forward with working further with you in the future. Kind regards Andy
1/5
TrustpilotGemma Daniels-Pearce at Martin and Co…
Gemma Daniels-Pearce at Martin and Co was an awful experience for me.
5/5
Googlehelpful and professional team
1/5
GoogleAbsolutely appalling service! No one seemed to possess a care or a brain cell at this real estate agents. Had to ring three times in order to get a viewing, due to their incapability of saving our details, or choosing the right keys for the property.
Agent replied
Hello Emily, please could you let me know some more information about this please as we do not have any details for you on our system, not have we any notes from our messaging service. If you could let me know what property this is in relation to I will look into this further and review what has happened. Please email me on suttoncoldfield@martinco.com Kind Regards, Matthew Clinton Branch Manager
5/5
GoogleMartin & Co managed the leasing of my property for 4 years, during which time I have been living abroad. They have been nothing but professional, making the process very easy. They subsequently managed the successful sale of said property. Overall I would highly recommend dealing with Martin & Co.
Agent replied
Dear Steven, Thank you for your review, it has been a pleasure working for you and looking after the flat all of these years. I am pleased with the success of the sale. All the best in the future, if you need out services again we are happy to help Kind regards Andrew Clinton 0121 321 6090
5/5
GoogleExcellent service from both Melissa and Bronagh. We lived in property for 4.5 years and don't have any complaints re letting agents, you appreciate their level of service and communication when comparing them to some other agents. Still providing excellent service even after we moved out 2 months ago.
Agent replied
Anousca, it is always good to hear back from excellent tenants such as yourselves. I hope you are settling into your new home and hope we can be of assistance in the future. All the Best Andrew Clinton
1/5
GooglePlease never use this company. Totally incompetent. Never answer phone calls. Sent me reports on my property saying all was well then when the tenant left I was left with a nightmare which cost me over £4000 to put right. The manager as not got a clue what is going on with his staff. He is rood and just comes out with excuses. Please don’t deal with this company. Weather a landlord or tenant. It’s a disaster.
1/5
GooglePlease never use this company. Totally incompetent. Never answer phone calls. Sent me reports on my property saying all was well then when the tenant left I was left with a nightmare which cost me over £4000 to put right. The manager as not got a clue what is going on with his staff. He is rood and just comes out with excuses. Please don’t deal with this company. Weather a landlord or tenant. It’s a disaster.
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Questions about Martin & Co Sutton Coldfield
How many reviews does Martin & Co Sutton Coldfield have?
Martin & Co's Sutton Coldfield office has 239 reviews across four platforms: 170 on Google, 12 on Facebook, 8 on View Agents, 49 on Trustpilot (across the whole business).
What is Martin & Co Sutton Coldfield's rating?
Martin & Co Sutton Coldfield is rated 4.2 out of 5 across all 239 reviews, and 4.1 out of 5 on Google from 170 reviews.
What do landlords say about Martin & Co Sutton Coldfield?
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Timothy wrote: "I receive excellent service from the team at Martin & Co Sutton Coldfield. I thank Matthew in particular for recently sorting out my technical issues with the ..."
Where is Martin & Co's Sutton Coldfield office?
Martin & Co Sutton Coldfield, 14 Beeches walk, Sutton Coldfield, West Midlands, B73 6AJ.
