1/5
GoogleMy property was ruined . It was heartbreaking.I wish I had managed it myself . It has cost me a huge amount to rectify the damage . No accountability from Sutton Coldfield branch .
Trusted Agent profile · Sutton Coldfield, West Midlands
Verified
Martin & Co Sutton Coldfield reviews
★★★★★
245 reviews across 4 platforms
14 Beeches walk, Sutton Coldfield, West Midlands, B73 6AJ
Part of Martin & Co, see every office.
Martin & Co's office in Sutton Coldfield, West Midlands, at 14 Beeches walk, is rated 4.2 out of 5 across 245 reviews on four platforms, including 176 Google reviews rated 4.1.
176
Reviews on Google
This office
12
Reviews on Facebook
This office
8
Reviews on View Agents
This office
49
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
My flat sale has gone through smoothly at a time when the market had dipped. I received helpful advice and prompt attention when needed, including extra help as ...Read the review from sellers
Buyers2 reviews
As a new buyer, who is looking to purchase a by-to-let home, I have been really pleased with the information that Martin&Co have provided. They have given ...Read all 2 from buyers
Landlords3 reviews
I receive excellent service from the team at Martin & Co Sutton Coldfield. I thank Matthew in particular for recently sorting out my technical issues with the ...Read all 3 from landlords
About Martin & Co Sutton Coldfield
We specialise in residential lettings and house sales throughout Sutton Coldfield and surrounding areas - providing specialist advice, to buyers, sellers, tenants, and investors alike. Serving Sutton Coldfield since 2009, our team has an excellent knowledge of the Royal Town and surrounding areas. We have a passion for property and enjoy the continued reward of finding the perfect property for each customer.
Reviews
Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
Google1/5
TrustpilotIf I can give no star I definitely…
If I can give no star I definitely will, Poor service, never responds to your phone calls and staffs are all about giving you misinformation. Stay well away from this company.
Agent replied
Hi Rish, Thank you for taking your time to leave a review. Our team will always get back to you and we have a messaging service should you not get through to us straight away. We pride ourselves on service and I myself drove down to meet you with spare keys to your flat after you locked your own in and could not make it to our office. As a reminder about the deposit process which you appear to have an issue with at present, our policy is to keep all discussions in writing in case of ADR. The landlord has requested quotes, which he is entitled to do within the terms of the tenancy deposit scheme. If you have any queries, please don't hesitate to contact our team. Kind Regards, Matthew Clinton CePAP MARLA Branch Manager
1/5
TrustpilotIf I can give no star I definitely…
If I can give no star I definitely will, Poor service, never responds to your phone calls and staffs are all about giving you misinformation. Stay well away from this company.
Agent replied · 7 July 2025
Hi Rish, Thank you for taking your time to leave a review. Our team will always get back to you and we have a messaging service should you not get through to us straight away. We pride ourselves on service and I myself drove down to meet you with spare keys to your flat after you locked your own in and could not make it to our office. As a reminder about the deposit process which you appear to have an issue with at present, our policy is to keep all discussions in writing in case of ADR. The landlord has requested quotes, which he is entitled to do within the terms of the tenancy deposit scheme. If you have any queries, please don't hesitate to contact our team. Kind Regards, Matthew Clinton CePAP MARLA Branch Manager
5/5
TrustpilotHi VERY RELIABLE
Hi VERY RELIABLE, ALL WAYS POLITE AND PLEASANT. BEEN WITH THEM ABOUT TEN YEARS NOW. KNOW WHAT THERE TALKING ABOUT, ALL WAYS GET THE JOB DONE. I WOULD ALL WAYS RECOMMEND THEM, EVERYBODY GOOD PEOPLE... FROM TERRY GAMBLE
Agent replied
Thanks Terry, I appreciate your review and I hope all is well with you
5/5
View AgentsFamily run agency
As a family run agency we are always looking at improving our services. Whilst sometimes we cannot help everyone because of there own circumstances, we try to improve our services to ensure that people are satisfied and where possible very happy! If you ever have an issue you wish to raise with us please contact us directly and we will be sure to listen and see what can reasonably be done.
5/5
TrustpilotI would recommend martin@co for certain…
I would recommend martin@co for certain they have helped me immensely with the sale of my own property 2020 and my brothers sale in 2021 very helpful understanding, kind polite and they get the job done at your convenience even through covid 100 %professional and our rep miss c webster many thanks to you and you team
5/5
GoogleThe team here fully managed my property as a rental and then were very able conveyancing agents. An excellent one stop shop service. I also have another property which they manage very efficiently.
Agent replied · 20 March 2026
Dear Mrs Stoddart thank you for your review. As you are aware our team strive to provide the best service and it is good to hear when this has been achieved. I shall pass on your kind words to the sales and lettings teams. Kind regards David Clinton.
1/5
GoogleNot DSS or savings friendly regarding lettings. Takes several days to contact after requesting to be contacted in an hour as at an appointment to be told viewings are fully booked. Avoiding dealings in future.
Agent replied
Dear Claire, thank you for your review. I cannot find any record of discussions with you on our system, however I am happy to address your points. DSS is accepted as long as affordability criteria for the property is met and if the landlord chooses to proceed. As I cannot find any record of you contacting us, I cannot verify how long it took to get back to you. It is not always possible to get back within an hour, however we do endeavour to respond to all queries as soon as possible. Kind Regards, Matthew Clinton, Branch Manager.
1/5
GoogleNot DSS or savings friendly regarding lettings. Takes several days to contact after requesting to be contacted in an hour as at an appointment to be told viewings are fully booked. Avoiding dealings in future.
Agent replied
Dear Claire, thank you for your review. I cannot find any record of discussions with you on our system, however I am happy to address your points. DSS is accepted as long as affordability criteria for the property is met and if the landlord chooses to proceed. As I cannot find any record of you contacting us, I cannot verify how long it took to get back to you. It is not always possible to get back within an hour, however we do endeavour to respond to all queries as soon as possible. Kind Regards, Matthew Clinton, Branch Manager.
5/5
GoogleThe team here fully managed my property as a rental and then were very able conveyancing agents. An excellent one stop shop service. I also have another property which they manage very efficiently.
Agent replied
Dear Mrs Stoddart thank you for your review. As you are aware our team strive to provide the best service and it is good to hear when this has been achieved. I shall pass on your kind words to the sales and lettings teams. Kind regards David Clinton.
4.4/5
View AgentsHelpful and quick to respond
My flat sale has gone through smoothly at a time when the market had dipped. I received helpful advice and prompt attention when needed, including extra help as I don't live near the property. All good.
4.9/5
View AgentsGood experience
Paul Crump handled the sale of our property efficiently and achieved a satisfactory price. The purchaser he recommended was good to deal with and the transaction went through without undue hassle
5/5
GoogleAndrew, David and the rest of the team at Martin & Co are extremely professional, offer practical advice and always deal with matters promptly. Martin & Co currently manage two properties for me and am am left with the peace of mind that the properties will be looked after with minimal input from me. Overall, a great service that I would certainly recommend to other landlords.
5/5
GoogleWe have worked with Martin & Co Estate and Lettings Agents in Sutton Coldfield on a number of property transactions. They are a professional sales and lettings estate agents with friendly and helpful staff.
Agent replied
Thank you for your review it is appreciated and we look forward to working with you further
5/5
TrustpilotI’m a local landlady and have used…
I’m a local landlady and have used Martin and co-for quite awhile now, excellent service. Andy has always found excellent tenants for my properties ithat I have wouldn’t hesitate in using them again.
Agent replied
Thank you, we have always appreciated your business, we hope to see you soon
1/5
TrustpilotWouldn’t bother with this company they…
Wouldn’t bother with this company they allow the home owners to discrimnate against you if your on benifits the attitudes we got was disgraceful totally disgusting
Agent replied · 13 July 2025
Hello, we have requested information from you via TrustPilot to find out more information about your review, unfortunately this has not been forthcoming. As you have not provided further information, we are unable to investigate your experience further. All of our staff are trained on discrimination laws and the benefits can be taken into account when applying for a property. Our referencing providers will accept all benefits apart from housing benefit to which the applicant is not yet a recipient of. Should you wish to apply for a property, please get in contact with us and affordability will be calculated based on current income (including benefits). Kind Regards, Matthew Clinton MARLA Branch Manager
5/5
GoogleGreat service all round. We had an apartment in Sutton Coldfield which we rented for 4 years before selling, all managed by Martin and Co. 5 stars. Thank you.
Agent replied
Hi JD, thank you for the 5-star review, we are very happy to have assisted you in both letting and selling of our property over the years.
5/5
GoogleGreat service all round. We had an apartment in Sutton Coldfield which we rented for 4 years before selling, all managed by Martin and Co. 5 stars. Thank you.
Agent replied
Hi JD, thank you for the 5-star review, we are very happy to have assisted you in both letting and selling of our property over the years.
5/5
GoogleThanks for your team's support, I succefully complete the purchase and collect key earlier than my expectation. Highly appreciation.
Agent replied
Hi Kelvin, Thank you for the review, I am glad that we completed this purchase ahead of schedule. Best Wishes Matthew Clinton MARLA Branch Manager
5/5
GoogleSuperior Gas Services have contracted for Martin & Co Sutton Coldfield for a number of years and couldn't wish to work with a better letting agent. The whole team strive for excellence and are always profession and willing to go the extra mile for the tenants and landlords alike. Looking forward to assisting Martin & Co Sutton Coldfield for many more years to come!
5/5
GoogleI have used Martin & Co for letting my property over 7 years and have always been very impressed with the service, speed of response and helpful information that I regularly receive.
Agent replied
Dear Susan, Thank you for your business over the years, we look forward to continue working with you now and into the future. Kind regards Andrew Clinton
5/5
GoogleSuperior Gas Services have contracted for Martin & Co Sutton Coldfield for a number of years and couldn't wish to work with a better letting agent. The whole team strive for excellence and are always profession and willing to go the extra mile for the tenants and landlords alike. Looking forward to assisting Martin & Co Sutton Coldfield for many more years to come!
5/5
GoogleMartin & Co have recently found me a tenant for my property. All staff were very professional and helpful, I would highly recommend their services.
Agent replied
Thank you Brenda, we are please that you're happy with the long-term tenant that we have recently found for your property and wish you all the best as a first-time landlord. Regards, Matthew Clinton Branch Manager
5/5
TrustpilotGreat service.......
As a landlord I have my properties fully managed by Martin & Co. They are efficient, quick to respond, helpful and I am very happy with their service.
Agent replied
Thank you for the review Kim, it is much appreciated
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Martin & Co Sutton Coldfield
What do landlords say about Martin & Co Sutton Coldfield?
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Timothy wrote: "I receive excellent service from the team at Martin & Co Sutton Coldfield. I thank Matthew in particular for recently sorting out my technical issues with the ..."
