Trusted Agent profile · Sutton Coldfield, West Midlands
Verified
★★★★★
239 reviews across 4 platforms
14 Beeches walk, Sutton Coldfield, West Midlands, B73 6AJ
Part of Martin & Co, see every office.
Martin & Co's office in Sutton Coldfield, West Midlands, at 14 Beeches walk, is rated 4.2 out of 5 across 239 reviews on four platforms, including 170 Google reviews rated 4.1.
170
Reviews on Google
This office
12
Reviews on Facebook
This office
8
Reviews on View Agents
This office
49
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My flat sale has gone through smoothly at a time when the market had dipped. I received helpful advice and prompt attention when needed, including extra help as ...Read the review from sellers
As a new buyer, who is looking to purchase a by-to-let home, I have been really pleased with the information that Martin&Co have provided. They have given ...Read all 2 from buyers
I receive excellent service from the team at Martin & Co Sutton Coldfield. I thank Matthew in particular for recently sorting out my technical issues with the ...Read all 3 from landlords
We specialise in residential lettings and house sales throughout Sutton Coldfield and surrounding areas - providing specialist advice, to buyers, sellers, tenants, and investors alike. Serving Sutton Coldfield since 2009, our team has an excellent knowledge of the Royal Town and surrounding areas. We have a passion for property and enjoy the continued reward of finding the perfect property for each customer.
Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
GoogleAfter being highly recommended to Martin & Co for my house sale, I have to say, they absolutely lived up to the praise! I couldn't be more thrilled with how everything went. Matthew, who handled my sale, was fantastic from start to finish …
5/5
View AgentsImpeccable Servce!
I couldn't be be any happier with my experience with Martin & Co Sutton Coldfield. Dealing with the agency the service provided by Bronagh & Ellen in particular is always a pleasure.... I would recommend this agency for their great support, solving issues around my properties, being proactive, acting in my best interest, always happy to help with any building/tenancy management issues. Both Bronagh & Ellen are excellent professionals and in my case they went above and beyond! Well done to all the Team & Maintenance Contractors at Martin & Co Sutton Coldfield.
Hi Sarabjeet, Thanks for the great review, I am glad to hear that you've had a really positive experience working with Martin & Co for the last few years. It's always a pleasure to work with you. Kind Regards Matthew Clinton MARLA Branch Manager
1/5
GoogleI have been unfortunate to come across Martin & Co as they are the agent selected by the purchaser of my property in Worcestershire. There are only 3 people involved in the chain but they have been totally disorganised, reluctant to return phone calls or respond to emails. Although I totally appreciate we are in a difficult situation due to Covid-19 both myself and my agent have been trying to get them to get the wheels in motion in regards to this sale and have been very disappointed with their lack of response so far. If you are looking for a reliable agent then I would look elsewhere.
Hello Sam, thank you for taking time to leave a review. I note that I cannot see any emails or missed calls from yourself relating to the period April-May 2020. I have found references to yourself between our office and your sales in regards to a property chain, however it does appear there was a lot of uncertainty with the parties in the chain due to the housing market at the time. We hope that you have since found success in selling your property after our client exited the market. Kind Regards, Matthew Clinton MARLA Branch Manager
5/5
TrustpilotGreat team
Andrew and his team have been very helpful and supportive in managing my property for rental. The tenants appear satisfied and I get good advice on requirement to ensure I am up to date and compliant with current legislation.
Thanks Caroline, we always try our best. please call or email if you need anything
5/5
GoogleMatthew Port from Martin&Co was excellent. He went up and beyond to help us purchase our new property, including 5 viewings as we couldn't make up our minds. He is kind, polite and prompt.He answered all our queries promptly. We highly …
1/5
GoogleLuckily I was landlord managed so only had a few dealings, but one included lying to me that my landlord has asked for a new tenancy when in actual fact he was fine for me to remain on a rolling contract! And then sending me a whole new agreement to sign, without my landlords knowledge! Wouldn’t recommend.
5/5
GoogleMy experience of Martin & Co was exceptional. Chloe Webster was professional, attentive and very competent. I would not hesitate in recommending them.
Hi Phil, Thank you for the great review, I am so pleased that we exceeded your expectations and Chloe did a superb job looking after you. Kind Regards, Matthew Clinton CePAP MARLA Branch Manager
1/5
GoogleDealing with the agent for more than 2 years. Absolute nightmare! The ladies who work there simply don't care. A property managing agent acts like a cold blooded law firm. An excellent firm, robotic employees. NO, it is not about my deposit, it is about we not having the back door key for 2 years regardless of how many time I complained. It is about you as an agent doesn't have a copy of the front door key in your office for the next tenant reviewing appointment. It is about you not updating your records when I discussed some issues about the property over the phone or met an agent in person. I would understand if the landlord doesn't want to fix a few things, but how could you allowed no lock for the garage, and no key for the backdoor during our stay, for the sake of passing the health and safety regulation.
Dear Xinyue, I believe this review is in response to the landlord wishing to make a claim against your deposit. For deposits we must adhere to a process to ensure that any claim is fairly and transparently awarded. If no resolution is found though negotiation, then we welcome any deposit being passed to the DPS's ADR (Alternative Dispute Resolution) service where all evidence is scrutinised by the DPS's legal professionals for a binding decision. Looking through the emails (all deposit correspondence must be in writing), our Property Manager Bronagh has been more than helpful in all responses. If there are outstanding issues, please let me know so that we can look at resolving these. Kind Regards, Matthew Clinton, Branch Manager
1/5
GoogleDealing with the agent for more than 2 years. Absolute nightmare! The ladies who work there simply don't care. A property managing agent acts like a cold blooded law firm. An excellent firm, robotic employees. NO, it is not about my deposit, it is about we not having the back door key for 2 years regardless of how many time I complained. It is about you as an agent doesn't have a copy of the front door key in your office for the next tenant reviewing appointment. It is about you not updating your records when I discussed some issues about the property over the phone or met an agent in person. I would understand if the landlord doesn't want to fix a few things, but how could you allowed no lock for the garage, and no key for the backdoor during our stay, for the sake of passing the health and safety regulation.
Dear Xinyue, I believe this review is in response to the landlord wishing to make a claim against your deposit. For deposits we must adhere to a process to ensure that any claim is fairly and transparently awarded. If no resolution is found though negotiation, then we welcome any deposit being passed to the DPS's ADR (Alternative Dispute Resolution) service where all evidence is scrutinised by the DPS's legal professionals for a binding decision. Looking through the emails (all deposit correspondence must be in writing), our Property Manager Bronagh has been more than helpful in all responses. If there are outstanding issues, please let me know so that we can look at resolving these. Kind Regards, Matthew Clinton, Branch Manager
5/5
TrustpilotThanks and congratulations
The main need for our two rented properties has been attending to maintenance plus liaising with tenants. All the staff, and especially Bronagh Breen, have provided especially good service on these key tasks.
Thank you for the review, Bronagh is happy with her special mention. I agree she is an asset to our company.
5/5
GoogleHas a viewing with Louise on Tuesday and she was fantastic, very helpful and informative. She did a fantastic job
1/5
GoogleVery poor service. During six years renting flat, they promised several times that they will repain kitchen after previous locators. I don't think they have done it even six months after my moving out. Many times they booked visit in the flat for annual "inspection" and never arrived with excuse "no one was home". When boiler broke down in the middle of winter 2019, we spent two weeks without heating and hot water.
Hi Natalia, thank you for spending time to leave a review. Unfortunately I cannot see any tenancy with your name and cannot investigate this further. Painting of a property is always at a landlords discretion and may not complete this even if recommended by ourselves. Should a 6-monthly management visit not take place, we will always try to rebook. They are not annual. If you boiler broke down, we would always provide you with temporary heating if a repair cannot be facilitated immediately. If you are able to email me at suttoncoldfield@martinco.com, then I will be able to investigate this matter further. Kind Regards, Matthew Clinton MARLA Branch Manager
1/5
GoogleTreat tennants poorly. This company took over my tennancy from anotrthe agency that closed. I DO NOT RECOMMEND USING THIS AGENT....as i have had continious issues since they took over. i have rented many properties and have never had an issue in the past. their customer service skills are poor, they do not follow inscruction or even take any notice of what you say. I understand that their revenue ultimately comes from the landlord, however, without tennants.. nobody makes money!! so perhaps treating the tennants better would go a long way.
Thank you, I have reviewed your tenancy history and can see that Melissa and the team have followed the Landlords instructions. I am sorry if you feel a disappointed with regards to your deposit, however, positively the Landlord can now repair the damages and return property back to its original condition. All the best Andrew Clinton
5/5
GoogleI have a great experiences with Martin&Co in Sutton Coldfield. Have found them to be the only agents in the area with true understanding of the market. When I was looking to buy a property they provided excellent advice free of charge. By coincidence they were the agents for the property that I ended up buying, great service again. They have also been very helpful in assisting me with advice and practical support as I am moving from abroad. Thank you!
Dear Jeannette, Thank you for your kind words, we hope we can be of assistance ongoing and into the future. Andrew Clinton 0121 321 6090
5/5
GoogleAndy and his team work extremely hard to make things happen but above all what I like is their total honesty in all that they do.....they care and that's the difference!
Thank you for your review it is much appreciated
1/5
GoogleAt first, I was discouraged from viewing the property over the phone despite meeting all financial requirements. I was later invited, but when I arrived, the agent barely acknowledged me and made no effort to show me around. I was left to …
5/5
GoogleMartin and Co let my property for me on a fully managed service. They were recommended to me by two friends as they look after their properties as well. I have found them to be very helpful when I have had problems, they have dealt with things quickly if either I or the tenant has needed something and I have no problem recommending them to other people. I also have found them polite which is important to me.
Dear Kim, Thank you for your review, your continued business is valuable to us and look forward to speaking with you soon. Kind regards Andrew
5/5
GoogleAndy has been managing my portfolio since he commenced Martin & Co. His team have always given me a good service! Why would I want to go anywhere else?
Ash, Thanks for the review and I look forward to working with you on new projects in the future. Regards Andy
5/5
GoogleHaving chosen Martin & Co we were extremely pleased with the level of service given by Matthew Port. His professional approach and knowledge were faultless giving prompt and full attention to all our queries. Our house sale was held …
5/5
GoogleI have used Martin & Co for 15 years. They have always been very good. Any problems with tenants they have given good advice. They make take care of all the stress of moving new tenants in. Highly recommend.
5/5
View AgentsGreat staff who guide landlords
Matt and the team have been great managing by BTL. Would always trust them with my portfolio.
Hi Kav, Thank you for the great review of many years experience dealing with Martin & Co. We appreciate the feedback and enjoy working with proactive landlords such as yourself. Kind Regards, Matthew Clinton MARLA Branch Manager
5/5
GoogleAndy was an absolute pleasure to deal with and I would not hesitate to use him next time I make a property available!
Thank you Sam, I look forward to working with you in the future
5/5
GoogleThe house buying process was made easier, by the estate agent Matthew Port. He couldn't have been more helpful.
5/5
TrustpilotWonderful
The house buying process was made easier, by the estate agent Matthew Port. He couldn't have been more helpful.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Martin & Co's Sutton Coldfield office has 239 reviews across four platforms: 170 on Google, 12 on Facebook, 8 on View Agents, 49 on Trustpilot (across the whole business).
Martin & Co Sutton Coldfield is rated 4.2 out of 5 across all 239 reviews, and 4.1 out of 5 on Google from 170 reviews.
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Timothy wrote: "I receive excellent service from the team at Martin & Co Sutton Coldfield. I thank Matthew in particular for recently sorting out my technical issues with the ..."
Martin & Co Sutton Coldfield, 14 Beeches walk, Sutton Coldfield, West Midlands, B73 6AJ.
