Fox and Sons Sussex reviews

★★★★★ 1/5

Google

Simply appalling. Photographs were so bad we had to pay for the package that meant they took some decent ones. They organised an EPC that gave a worse result than one made years ago before double glazing was put in. It ultimately turned out there was a keying error. I had to sort this out, they couldn't be bothered. They never got a For Sale sign put up after repeated requests. They were asked four times, over many weeks, to take the property off the market before they reacted. Totally and utterly incompetent.NegativeResponsiveness, Quality, Professionalism, Value

Robert · 14 June 2020

★★★★★ 5/5

Trustpilot

Fox & Sons - Waterlooville

At Waterlooville branch , I have to say the staff are excellent. I was a client buying from a different county, the help and support from this branch was amazing. James Barton-leigh showed us the property first, polite, professional, friendly and helpful, this young guy knows his business and is really great. The manager John Leach has helped me so much. He assisted me when I was panicking about a survey, kept in touch and helped to make my move smooth. Both these gentlemen were brilliant, very helpful, went above and beyond to really help. I cannot express enough how this branch and their staff have assisted me in what was a tricky purchase due to external reasons. Want to buy, go to fox and sons Waterlooville, outstanding service from this amazing staff. Thank you all, best staff ever.

Heather · 28 November 2025

★★★★★ 5/5

Google

Danielle was a pleasure to work with. Very helpful and professional. Would highly recommend.

Suvan · 6 July 2025

★★★★★ 1/5

Trustpilot

Sale went OK deposit handling inept…

Purchase went OK-ish although took nearly 7 months for a simple case. They found tenants quick enough, and took their deposit. Getting this custodial deposit transferred to my TDS account a nightmare, 15 work days after advising them of details needed for the transfer (and 34days after taking the deposit), their "accounts team" demand the same TDS information and tenant/property address information they already have. 18 days later I'm still trying to get this done (Portsmouth). Finally Fox & sons have apologised, and admitted their staff needed further training. They eventually provided details of the secure placement of the tenants deposit, and have given a £100 compensation. This is of course scant compensation for the hours of work caused to me, the anxiety I've suffered, and ineptitude shown by their staff

ALAN · 2 February 2024

★★★★★ 5/5

Google

Me and my partner met with an estate agent called Calum to view some properties. As it was a new experience for us he made us feel very comfortable and at ease. Very easy to talk to and very knowledgeable with any questions we had about the properties we viewed. He made it an enjoyable experience and we hope to continue working with him to find a home.

Alexandra · 16 April 2025

★★★★★ 5/5

Trustpilot

Very professional service

Just completed on my house sale in Eastbourne. I found Tom and his colleagues very easy to deal with. I accepted an offer for full market price within 10 days. Tom kept me up to date weekly with the process, keeping in contact with my conveyancer also. I went to Fox & Sons to sell because 15 yrs earlier I bought through them. Good to know their standards are still as high as they were then!

Winefride · 30 October 2020

★★★★★ 5/5

Trustpilot

I have dealt with a few letting agents…

I have dealt with a few letting agents over the years and I must say, Fox And Sons rate very highly for me.The application process went very smoothly, with constant communication and updates throughout, particular kudos to Oskar who has been my main point of contact throughout,All that you ask for during a process like this is to be kept in the loop, something that Oskar and his team have managed very well.Thankyou

Ryan · 22 May 2024

★★★★★ 5/5

Google

We recently viewed a flat with Calam. He was very friendly and took time to show us the flat we were viewing. He went the extra mile to show us another property while we were in the area. He went out of his way to collect the keys from the office so we could view a second property in the area on the same day. Many thanks.

Peter · 16 April 2025

★★★★★ 5/5

Trustpilot

I can’t recommend fox and sons…

I can’t recommend fox and sons Eastbourne highly enough.The Manager Stephen was excellent when it came to the sale of our property in Percival Road.We had three agents out to value our home and we felt fox and sons had our best interest’s at heart and we were proved right. He understood our current financial situation and helped us find a great buyer but also find our new home in ArundelRoad.Thankyou so much for everything.Pauline and Richard

Pauline · 31 January 2024

★★★★★ 1/5

Trustpilot

Fox and Sons Hove - No Integrity

Avoid Fox and Sons, Hove branch. They have very little integrity. After we removed their instructions, they sent a 'sour grapes' bill for something they had offered to pay for. Paying is not the problem if it was rightfully billed, but when we asked for an explanation of the invoice, none was provided just continued harassment for payment. Very poor form, wasting both my time and theirs for what appears to be a petty revenge for leaving them. Once the initial sales patter had been executed, they also exhibited a lack lustre standard of service, providing no updates or feedback, interactions with some even felt slightly rude and offhand. Experiences with other Hove agents, so far 10 times better.

Rachel · 18 November 2023

★★★★★ 5/5

Trustpilot

I've just completed a complex purchase…

I've just completed a complex purchase through Fox & Sons Rottingdean, and could not be happier with the service. Alex in particular was conscientious about keeping me up-to-date throughout, and reassured the vendors that the finance would come through in time for their own purchase deadline. The other staff, in particular Alison, were warm and very helpful. And when I got the keys yesterday, it was very touching to find the vendors had left me a lovely card wishing me happiness in the flat, and two bottles of wine to celebrate!Thanks, Alex, you were ace!

Jo · 31 October 2023

★★★★★ 5/5

Trustpilot

Exceptional service, Yushin was brilliant!

We received exceptional service from Fox & Sons. Our agent Yushin was brilliant. He found some really nice properties matching our criteria that we hadn’t noticed ourselves, and he booked us in to view them within a couple of days. He offered great service, info, and knowledge during the viewings and followed up quickly with answers to our questions afterwards.

Robyn · 12 October 2024

★★★★★ 1/5

Trustpilot

Lacking in customer service for neurodiversity

I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.

Ali · 27 January 2026

★★★★★ 5/5

Google

I thought you were a well presented and friendly young man when I met you last week. You gave me plenty of your time to view the property and I liked your approach to me and the vendor. I think you will make a very good estate agent as you progress through your training and wish you every success in the future.

Diane · 16 April 2025

★★★★★ 1/5

Trustpilot

AVOID JACK ALLSOBROOK

AVOID JACK ALLSOBROOK. He will lie & con you of your money. Took us for an extra £3000, we signed the form for £25% if he got us over the asking price, he then took back the paperwork to supposedly complete the form,unbeknownst to us he changed the percentage to 1.5%, we didnt check it as he had just reiterated that we would be paying 1%. We didn't find out until our solicitor paid Fox & Sons the fee. We didn't see or hear from him again. We called the Lewes branch on the 16th Aug 2023 when we found out we had overpaid be told he had been transferred to the Crawley branch due to so many complaints regarding his underhanded approach. Thank you Jack for stealing from us and I expect many others. I wonder just how much further you can sink, but I expect your pit is bottomless & of course this corrupt company have done nothing about it. Not even a phone call from head office. As long as they are making money they do not seem to care.

Anita · 26 August 2023

★★★★★ 5/5

Google

I met with Calum today and was thoroughly impressed. He was incredibly professional, very personable, well-presented, and clearly knowledgeable. Overall a genuinely nice young man who made the whole experience easy and comfortable. Calum you’re a credit to the business.

Ciara · 26 November 2025

★★★★★ 5/5

Trustpilot

The Esperance viewing

Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!

Andre · 16 April 2026

★★★★★ 5/5

Trustpilot

Excellent contact from Scarlett and…

Excellent service from Scarlett and David at Fox and Sons, Eastbourne. Both very friendly and efficient on the telephone and in person for property viewings. No delays or need to chase up for anything as they were so efficient unlike the opposite experience recrived with a number of other estate agents in Eastbourne regarding lettings. Wishing them both much success in their careers.

Vivienne · 29 January 2026

★★★★★ 5/5

Google

Danielle was great in helping us buy our first home. Thanks again!

James · 8 April 2025

★★★★★ 5/5

Google

I've been lucky enough to work with mortgage broker Rob Viles from Fox and Sons Bexhill. Rob has been so kind and patient in helping me to get my first mortgage- and has supported me every step of the way. He has been fantastic at answering all of my questions and talking things through with me when I was a bit lost with the process. I cant thank him enough for his help, as I felt so lost coming into this process and have ended up feeling so confident and learning so much. The whole team has also been so friendly and not at all intimidating and this was so important to me as a first time buyer. If you are looking for a mortgage advisor please check out fox and sons!

Lucy · 14 June 2023

★★★★★ 5/5

Google

We bought our lovely beach hut through Fox and Sons and the whole team made the experience a pleasure. A straight forward, simple sale but everyone, particularly Eddy Tate, was very happy to answer all our questions and feedback information from the seller. Eddy went above and beyond with helping us with a question a few weeks after the purchase of our hut, which I'm sure other estate agents would have overlooked to tend to more urgent enquiries. Thanks Eddy and team!

Lucy · 14 June 2023

★★★★★ 1/5

Trustpilot

Harassment!

Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued.

Lou · 13 March 2026

★★★★★ 1/5

Trustpilot

Arranged viewing

Arranged viewing, it was raining, we got early but that’s our problem. Then a minute before the arranged time a young guy got out of the car parked right in front of us. He’s from Fox & Sons. He’s been waiting in his car whole time knowing we were waiting outside the property in the rain. He could’ve said like, sorry we can’t show till the arranged time then we’d walk back to our car and wait.

YS · 14 September 2025

★★★★★ 5/5

Google

We instructed Fox and Sons as we were having trouble selling our property with another agent. The whole team at Fox and Sons are extremely helpful, knowledgeable and they found us a buyer within weeks. Eddy and his team went above and beyond to meet our needs and look after the chain we were in. They have kept us updated every step of the way, since the house went live to the exchange and completion. Thank you! Highly recommend!

Blair · 14 June 2023