Fox and Sons Sussex reviews

★★★★★ 1/5

Trustpilot

Crawley Branch - Zero Customer Service!

Used Fox & Sons Crawley multiple times to rent one of our properties. They sent us a bill for lettings shortly after a new Tennent arrived which was incorrect and we naturally requested an accurate invoice. Silence for several weeks until we got a letter from a debt collector!! Wowser! We then spent time chasing unanswered calls and emails. The answer from the lettings team at Fox & Son Crawley was "it's nothing to do with us". Clearly it was everything to do with the Crawley branch as they can not do simple addition. No response from branch manager either - as expected. Would not recommend and will avoid in future!!

Colm · 12 May 2023

★★★★★ 1/5

Trustpilot

YeeHaa - Hello Cowboys …

Due to various physical and mental health problems I trusted in the professional attitude of Calvin, manager of local office in Poole and Rachel who deals with auction sales elsewhere - both were absolutely awful, unprofessional and cost me quite a bit of money. Definitely world not recommend Poole branch F&S nor Rachel Barnes re auction input to property! Messed me about and caused much distress when they were aware of my physical and mental health! Definitely do not recommend.

Ms · 2 May 2023

★★★★★ 1/5

Trustpilot

Booked a valuation with Crewkerne…

Booked a valuation with Crewkerne office representative came out and said she needed to do more research 1 week later have still had no valuation or contact would avoid at all costs

Terence · 2 September 2026

★★★★★ 5/5

Trustpilot

Did the Solicitors work for them!

4 months to move into an empty, chain-free property seems pretty fascicle but it wouldve been a hell of a lot longer had it not been for Curtis and his colleagues at Fox and Sons, Hastings. I had 6 months to port my mortgage or it wouldve doubled and my property wouldve been unaffordable. It was two certificates holding back the sell. My solicitors were hopeless, the sellers solicitors were just as bad but thankfully Curtis said if this isnt sorted within 24 hours Max is pulling out. 12 minutes later the certificates would be there in the morning and 12 hours later we were good to go. I get they want their cut, but I hear so many stories about estate agents taking their eye off the ball, and the buyer left chasing, thankfully that wasnt the case with Fox and Sons. I had to pay my solicitors £2,500, shouldve given it to these guys! HIGHLY RECOMMEND!

Max · 28 April 2023

★★★★★ 5/5

Trustpilot

5* Fox and Sons Eastbourne

Fox and Sons eastbourne have been fantastic with helping me find my first home, I told them roughly what i was looking for and within 2 days they had contacted me with my perfect home! The whole process was great and they really supported a nervous 1st time buyer. I will definitely be reccomending them to everyone! Thanks so much to Steve and his team! :)

Hannah · 1 October 2020

★★★★★ 1/5

Trustpilot

Tried to underhandedly go behind my…

Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice

Paul · 19 May 2026

★★★★★ 5/5

Trustpilot

Rented from fox and sons (Eastbourne) review

I rented from fox and son for 5 years and Senior letting branch manager was quick to responses and supporting when needed. Even after tendency ended there was good communication throughout. Senior Letting branch manager would explain and go into detail if needed more understanding. Team was always polite and welcoming when contacted. Never had any issues (Eastbourne fox and sons)

Jodie · 26 January 2026

★★★★★ 5/5

Google

Calum is very efficient, whilst being approachable and friendly.

B · 16 April 2025

★★★★★ 1/5

Trustpilot

Not received my deposit back

Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything.

Wendy · 13 July 2026

★★★★★ 4/5

Google

Callum was very helpful and knowledgeable, thank you

Mike · 16 April 2025

★★★★★ 5/5

Trustpilot

A great company

I would have no problem recommending this company. They are very efficient and friendly. Nothing is a problem to them. I was looked after by David Johnston and he was very knowledgeable courteous and friendly no question was too much for him he is a credit to your company. Thank you David x

Mrs · 19 October 2024

★★★★★ 4/5

Google

We were shown 3 bungalows by the delightful Callum, who answered all of questions and was very knowledgeable. It was a pleasure being shown around.

Linda · 16 February 2026

★★★★★ 5/5

Google

Stephen is extremely professional, knowledgeable, polite and courteous. Stephen managed to secure a very good deal on my re-mortgage which has actually reduced my monthly outgoings considerably. I would have no hesitation in recommending Stephen to anyone. Keep up the good work!

Tim · 18 August 2023

★★★★★ 5/5

Google

We had a visit from Ben this week in the event that we should be putting our house on the market. He is a charming, knowledgeable and professional member of Fox in Bexhill. He was honest and straightforward in advising the value of our home. We would certainly consider using him should the situation arise.

Victoria · 16 April 2025

★★★★★ 5/5

Trustpilot

We asked Ellie from Poole Fox and Sons…

We asked Ellie from Poole Fox and Sons for help remortgaging and she guided us through the whole thing. If we had any questions she would reply very quickly with a simpler version of what we were asking. Can't fault her or the company. Thankyou . And I do still think about the magic paper :D

Gary · 16 February 2026

★★★★★ 5/5

Trustpilot

Best experience I’ve ever had!!!

Was the best experience I’ve ever had with an estate agents, Chris there mortgage advisor was incredible he went above and beyond what we could have ever expected and even after we’d payed for his services he was still pulling late days just to help us get everything we needed ready wether it was mortgage related or not he even worked as hard as possible to get us out mortgage rate fixed before they sky rocketed we could not be more grateful even after we had closed and everything was sorted he still helped us with our life insurance as there was a mistake we made while filling it out, Joanne was also a massive help even though we didn’t buy our house through then in the end she would always get right in touch with us as soon as she found a house she thought we’d like and even pulled an extra day or 2 so we could view the houses due to our busy schedules when the time comes to sell we will definitely be going to her

Josh · 9 January 2023

★★★★★ 1/5

Trustpilot

Are you sitting comfortably?… then I’ll…

Are you sitting comfortably?… then I’ll begin…‘Twas twenty weeks before Christmas, plenty of time to move house, not a creature was stirring, especially not a Fox and sons Estate Agent !!!If you have been sitting down over the festive season with a glass of mulled wine, contemplating moving house, then take our advice…DO NOT USE FOX & SONS!!The whole branch lacked any form of professionalism, or competency. Lucas never returned our calls, only answering the phone if we dialled on a number he didn’t have registered to us. On one occasion, I stood outside the shop and although I could clearly see him, the girl that answered said he was out.For some reason the shop is always locked and the Keys were not always immediately to hand. We regularly had to visit the branch and insist they chase issues for us. Chasing only happens on a Wednesday apparently…really??? They are quite content to place all the blame on their equally incompetent’ in house’ solicitors DCLaw. After 19 weeks of abysmal service, we took matters into our own hands and dealt with the home owner himself to get the sale over the line. Due to several failures to exchange we had to exchange and complete on the same day. There was no one in the branch that day to deal with any issues and DClaw were uncontactable. Other estate agents from the rest of the chain got involved to try and save the day but in the end all 5 lorries were told to unpack. Yet still no communication from Fox & Sons… disgraceful!

Mrs · 1 January 2023

★★★★★ 5/5

Trustpilot

Branch Manager Callum Barnard, Rottingdean, Brighton, has only your best interests at heart

Speaking with the Branch Manager Callum Barnard at Fox & Sons Rottingdean, Brighton was a pleasure. Callum is a friendly, kind, approachable and understanding gentleman. I would have no problem recommending Callum to anyone considering using Fox & Sons

MM · 24 March 2025

★★★★★ 5/5

Google

Really cannot thank Eddy enough for getting the sale of our property done. After numerous problems not with Fox’s but with lawyers Eddy stepped in and within a couple of months we have completion. Despite not living in the U.K. we were kept informed of progress regularly. Great team would highly recommend.

Dave · 14 June 2022

★★★★★ 5/5

Trustpilot

I am glad that Fox and Sons Property…

I am glad that Fox and Sons Property made my relocation process easy by providing exceptional service to me while securing accommodation through them. My special appreciation goes to OSKAR and DAVIDS for their immense support throughout the process. I look forward to having my first property through you guys. I wish I could give 10 🌟 🤩.

Kingsley · 28 May 2024

★★★★★ 4/5

Trustpilot

Negotiator was really good

Had a few problems with the move but Foxes negotiator Abbey Northway was brilliant.she went above and beyond to help me through the sale.

MsHeatherWoodroffe · 1 September 2025

★★★★★ 5/5

Trustpilot

I have been working with Danny over the…

I have been working with Danny over the past few months to secure a shared ownership scheme. Getting a mortgage is one of the biggest purchases in life and is known to be a very stressful process. Danny has been very transparent and supportive throughout the whole process. Brilliant communication from him and all other members of the branch when needed. Thank you!!

Jordan · 8 February 2024

★★★★★ 1/5

Trustpilot

Please avoid this unprofessional office…

Please avoid this unprofessional office in Hastings. Thought it was weird that my requests was not followed through. Been waiting to speak to a manager for a week. Nothing, called back. It was obvious the fella did not pass on my message. Not responded to emails. When challenged, he was happy to tell me he didnt like me. Think it was the colour of my skin.Update Foxs and sons are questioning my review. Trustpilot want evidence. My complaint was done over the phone. The company did not address my complaint in writing. As i advised trustpilot. Whoever is challenging this has not contacted the branch manager who i spoke to at length and arranged for someone to value my property last week. Perhaps they should do their own checks before they challenge my experience. After this insult. I wont be putting any business their way. Pure cowboys. Minus any stars

Ms · 10 October 2022

★★★★★ 1/5

Trustpilot

Complete Lack of Professionalism

I viewed properties for a half dozen agencies in Brighton and this one was by far the worst. I think a seller would have to be mental to list their property with these dodgy used car salesmen types. It's not just the lack of professionalism among the individuals who work there, but the very culture and structures of the agency itself. To give one example, they send tons of spam after you've already opted out. And to opt out you have to click on one link, that send you a link to another link, and then another link. And even when you spend 10 minutes going through what should be a simple process that they have deliberately made difficult, they STILL send you marketing e-mails.

Robert · 23 May 2025