Trusted Agent profile
★★★★★
607 reviews across 2 platforms
1 Devonshire Square, Bexhill-On-Sea, Sussex TN40 1AB
Fox and Sons's Sussex office at 1 Devonshire Square is rated 3.5 out of 5 across 607 reviews on two platforms, including 179 Google reviews rated 4.4. The 428 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Sussex office, from every platform, shown as written. First names only.
5/5
TrustpilotFox and sons hedge end/Southampton branch
Fox and sons hedge end branch, Dion and lily are absolutely wonderful, they have helped us with everything, they go above and beyond what they need to do, they are professional but have a caring human side, would definitely sell or buy my home with them, we have just brought a park home with them and they couldn't have done more for us, well done team , keep up the brilliant work you do, thank you.
5/5
TrustpilotSeamless experience
I am absolutely thrilled to share my experience with Abbey Northway at Fox & Sons! From the moment we began working together, Abbey’s extraordinary professionalism and commitment to excellence shone through. What sets Abbey apart is her meticulous attention to detail, she left no stone unturned in ensuring my property was presented flawlessly. Her insight and expertise were invaluable, making the entire process feel effortless.Abbey’s communication is truly unparalleled. She kept me informed at every stage, consistently going above and beyond to ensure I felt supported and confident. Her proactive updates and prompt responses were a breath of fresh air, transforming what can often be a stressful process into an incredibly smooth and transparent journey.But what truly makes Abbey a standout agent is her warm, kind, and compassionate nature. She didn’t just treat me as a client; she treated me with genuine care and respect. Her empathy and understanding are rare qualities that made this experience not just successful but genuinely enjoyable.The results speak for themselves: Abbey sold my property in under three months, an achievement that exceeded all my expectations! Her dedication, expertise, and relentless commitment to achieving the best outcome are nothing short of extraordinary.If you’re looking for an estate agent who will go above and beyond, Abbey Northway is simply the best. She’s a true gem in the industry, and I cannot recommend her highly enough. Thank you, Abbey, for your phenomenal service and for making this process an absolute pleasure!
5/5
TrustpilotI recently got a place with the help of…
I recently got a place with the help of Victoria and her team at fox & sons. I must say I was so impressed with her performance and attitude to work in terms of her swift responses and patient cos I know I rang her so many times which can be annoying to some people, but she never complained, she entertained every of my calls, listened to my worries and put me through all the process that might have been challenging to me. She literally makes all the process easy and fast for me. I feel so happy and confident that I can work with fox & sons in future when I have a property project. A very big thank you to Victoria and her lovely team at fox & sons Portsmouth.
1/5
TrustpilotAbsolutely disgusted at the way this…
Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money.
2/5
Trustpilotdisinterested and inexperienced
Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.
5/5
GoogleJust had our first viewings in the local area, looking to move our family down south and are exploring options across the south coast. We had the pleasure of being shown around by Calum, he was extremely knowledgeable about the local area and not just the property but what life is actually like living and growing up locally as well as the property we have viewed. Since viewing he has been a real support and very helpful, looking forward to progressing forwards with our move and more than happy to be working with your branch after our experience so far.
Hello Matt, Thank you for your wonderful 5* review! We're thrilled to hear that Calum provided such knowledgeable and supportive service during your viewings. We're excited to continue assisting you with your move and are delighted to have you working with our branch. Best regards, Lucy, Customer Relations Team
5/5
GoogleI was looking at properties on an auction list and found just what i thought might be a good fit for me. It was being advertised through Fox & Sons, the Bexhill office. This is how I came to be introduced to Mr Calum Barnes. First impression on meeting him was very favourable, spot on time for first viewing with an engaging smile and bright personality. His ability to answer all questions demonstrated to me that he had taken some time to acquaint himself with this property and nothing seemed too much trouble. I decided to bid and won and throughout the process, new to me, ( this modern auction lark), Calum aided me. I would have no hesitation in recommending him and would be happy to use him on any future purchase.
Thank you for taking the time to leave us this tremendous 5* review and recommendation Derek. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have recently had the pleasure of meeting Callum Barnes, from Fox and Sons Estate Agents, whilst looking for a flat to buy. He and the team have been very approachable and helpful in all areas when it comes to looking, buying and renting out a property I would be happy to seek their help in the future
Thank you for your kind words! We are so glad to hear that Callum and our team provided exceptional service during your property search. We are always here to assist with any future buying or renting needs. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotFinally in my flat thanks to Shayla
Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟
1/5
TrustpilotFox and sons are shocking
Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.
1/5
TrustpilotNever touch these people with a barge…
Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.
1/5
TrustpilotDisappointed
I have put one star as there’s no option for no stars.. appalling service, put two properties on the market with them, Goring office and Worthing, both offices are incompetent, no one ever calls back, wish I hadn’t put my property on the market with them, if we had no interest for a week or so, they would say drop the price, after they’d valued the property at that price. Management are useless, told lies to get themselves out of the s**t, would NOT recommend whatsoever. Stay clear of there shoddy workmanship!
5/5
GoogleCallum was extremely professional and very helpful when viewing a potential property to purchase. I am registered disabled and Rob and Callum were fully supportive with the process
It’s really lovely to read another 5* review Jez. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotDealings with his company didn’t even…
Dealings with his company didn’t even get past first contact. I saw a house I very much wanted to view and made several phone calls to their Yeovil branch over a 2 day period to arrange it. Not once was the phone answered in person and despite leaving VM messages, I was never called back. I was even considering knocking on the door of the property and asking the owners to contact Fox & Sons themselves to arrange a viewing! However, I have since found a property so no need, but if and when I ever come to sell it, it certainly won’t be through Fox & Sons. They don’t appear to work for either sellers OR buyers.
1/5
TrustpilotUnprofessional Demeanor
The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.
5/5
GoogleTo Charles and Team. Thank you for being so proactive and efficient! Charles I love your no nonsense approach and attention to detail. You have all been so amazing and I do appreciate all your efforts to sell my property. It took less than a month, well done. Special thanks to Hannah too.
Thank you for taking the time to leave us this amazing 5* review Greg. Kind regards Lucy, Customer Relations.
5/5
GoogleWhat an asset to your team! Calum Barnes was helpful, polite, and friendly. He was very well presented and had a good knowledge of the property.
Many thanks Lucy Fox for your fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotExtremely poor contact
Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything
5/5
TrustpilotLeah from the Waterlooville branch has…
Leah from the Waterlooville branch has been absolutely excellent so far in my journey of moving she has explained everything in so much detail and has so much knowledge in what she does. She is calm polite and very friendly I would highly recommend her services to anyone
1/5
TrustpilotFox and Sons Peacehaven
Slammed the phone down on my father when he was enquiring about a Peacehaven bungalow and was asked if his property was on the market. When he said "Not yet" the agent simply hung up. Serious buyer turned away by this agency. Would reconsider if you are thinking of listing your property with them.
5/5
TrustpilotSimply the best.
I had 8 different local estate agents come to value my house. All except Fox & Sons valued it by comparing it with properties that bore little resemblance to mine. The Fox & Sons valuer actually looked at the property properly and valued it accordingly. It sold within 5 days of going on the market for £16,000 more than the others had valued it. We have just completed.
5/5
GoogleCallum fox and sons Bexhill was great at showing us around the house and took notes with questions I had to ask seller has all the attributes needed to make a great est agent xxalso loving Harrison positive vibes in office to.
Many thanks for the great 5* review and your kind words Lottie. Best wishes, Lucy, Customer Relations.
5/5
GoogleCalum was super helpful when I recently had a viewing and requested some more details on the property. Very informative and also friendly.
Thank you for taking the time to leave us this amazing 5* review Sue. Kind regards Lucy, Customer Relations.
4/5
TrustpilotSelling my child hood home after parents had passed away
I had 3 other estate agents to look at my dads house after he passed the other agents weren't friendly where as Sam from the Lewes branch was really nice friendly and honest so i went to him although he didn't always get back to me when he said he would he still got back and kept me up-to-date all the other staff from the Lewes branch were lovely and very helpful im looking to buy my house and eventually move and without a doubt ill be going to Sam at the Lewes branch Thank you Sam for all ur help and support and advice
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fox and Sons's Sussex office has 607 reviews across two platforms: 179 on Google, 428 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Fox and Sons is rated 3.5 out of 5 across all 607 reviews, and 4.4 out of 5 on Google from 179 reviews, checked 9 October 2026.
Fox and Sons, 1 Devonshire Square, Bexhill-On-Sea, Sussex TN40 1AB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.