Every review we hold for the Sussex office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHarassing me with phone calls when iv asked them to stop more than once
I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings.
Jemma · 2 September 2026
★★★★★ 5/5
GoogleWe have five separate viewings arranged for half a day. All successfully and timely completed. Calum is a very personable young man who handled the situation well and is of great assistance with information and details required.
The viewings went smoothly without hiccups.
Annie · 10 August 2025
Agent replied · 9 September 2025
Thank you for your kind words! We are happy to hear that Calum provided excellent assistance and that your viewings were successful and timely. We pride ourselves on our team's professionalism and attention to detail. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCalum from Fox & Sons provided exceptional service during my recent property visit. His knowledge and friendliness made the experience enjoyable.
The entire branch was helpful and accommodating. I highly recommend Calum and the team at Fox & Sons for a professional and reliable real estate service. Thank you for the great experience!
Raymond · 16 April 2025
Agent replied · 24 August 2024
Hi Raymond, thank you for sharing your positive experience with Calum and the team at Fox & Sons Bexhill-On-Sea. We are delighted to hear that Calum's knowledge and friendliness made your property visit enjoyable. We appreciate your recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotContinuously hassled even after asking multiple times not to be
The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number.
Millie · 31 July 2026
★★★★★ 1/5
TrustpilotI would give 0 if I could
⁷I would give 0 if I could. Terrible experience with fox&sons London Road Brighton. We had our house advertised with them for bearly 6 months. We had 3 viewings & 10 cancellations, however, when you looked, they claimed we had 13 viewing. Our biggest mistake was to go with them. Totally unprofessional photos. We changed the agent and within a week we had 4 viewing & one offer!! Additionally, when we left this agent, they carried on advertising our house without our permission with a new price!! Dispute both written & verbal communications! Totally unprofessional. We should have read the reviews and avoided them at all cost!! So far we have had 2 offers and might have the final offer soon.
Zizo · 30 July 2026
★★★★★ 1/5
TrustpilotLies, cover ups & misuse of my data!
My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again.
Elysia · 5 September 2026
★★★★★ 5/5
GoogleI would like to thank Calum for all the time he has spent with myself and mum in finding her a flat after the passing of my father Calum has been very professional knowledgeable empathetic enabling mum to get a buyer for place and the purchase of her new home
Jackie
Jackie · 16 April 2025
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review Jackie. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDanielle Lakin has been an excellent mortgage consultant. Our situation as first-time buyers was quite particular, but she managed to secure a mortgage offer for us quickly and easily! The service provided has been outstanding, and all our questions have been answered with professionalism and kindness. I highly recommend her services.
V.B · 16 April 2025
Agent replied · 9 January 2025
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCan't recommend Danielle enough, she's been so helpful through the mortgage process, very knowledgeable and always happy to help no matter how big or small the enquiry may be!
Jess · 26 November 2025
Agent replied · 26 December 2025
Thank you so much for your kind words and support! It's our pleasure to provide exceptional service to our clients. We're thrilled to have helped you through the mortgage process and look forward to continuing to assist with all your needs, big or small. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotNatasha is the worst
Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude.
Mark · 9 June 2026
★★★★★ 1/5
TrustpilotAwful mortgage advising service
Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.
Sonia · 17 October 2023
Agent replied · 13 June 2024
Dear Sonia, thank you for sharing your information.we are sorry you have had a negative experience. we have sent your review. feedback to the relevant office.as trust pilot covers all 1350 offices. we take feedback very seriously and if you want to discuss this further please contact us on the below complianceresidential@sequencehome.co.ukKind regardsCustomer service team
★★★★★ 5/5
GoogleAmazing experience with Fox and Sons Bexhill branch, helped me finally secure my flat today after a long process. Both Eddy and Charles were with my from the start and all the way to the end, always available when I needed to speak to them and were always quick to respond when emailed. I couldn’t recommend them enough and made the transaction as smooth as it possibly can be, I also had my mortgage advisor through Fox and Sons and he (Imran) was originally from the Eastbourne branch and I couldn’t fault him either. Overall an great experience and I’m forever grateful
Elliot · 17 September 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was very impressed with the young man who showed a buyer around my apartment. He was attentive, efficient and took time out to be both pleasant and professional to us both. He loved my cat, which is always a bonus and Delilah was …
Joan · 16 April 2025
Agent replied · 13 June 2024
Joan Higman thank you for your brilliant 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotGosport Fox & Son - bad experience
Gosport. Pushy agents who will get a sale at any price including coming to your property without notice, walking through the grounds to the back door and scaring you to get you to accept a lower offer. I wish we hadn't been tricked into going with them as they offered success via a " boxing day" campaign and their "extensive" data based. Both yield nothing but low offers.
Lesley · 28 August 2026
★★★★★ 5/5
GoogleWith kind thanks to Harrison and the team for all their assistance over the past few months. Always keen to help, send on houses that fitted my search requests, a few outside of that which actually helped me focus on things I wanted, …
Lynette · 16 April 2025
Agent replied · 13 June 2024
It’s really lovely to read another reviewLynette Kirby. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI cannot put into words how amazing Danielle was with my mortgage, she went above and beyond for me every step of the way even on her day off! I am totally blown away with the service she provided me cannot recomend her enough!
Paige · 16 April 2025
Agent replied · 16 April 2026
Thank you for your brilliant 5* review and thank you for your kind words Paige. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotDo not use this Eastbourne Estate Agent
We feel our property was overpriced, which led to reduction after reduction in sale price. Did not respond to phone calls, or said things would be done that weren`t. To us the agents came across as arrogant, starting from not explaining the length of initial contract, right through to poor viewings both in numbers and quality of details given to possible buyers. Things were delayed because information was not passed through, and quite often was inaccurate. Very poor value for money. Instructed around the end of July 2022, completed 30th March 2023, pushed into a very short time between exchange and completion because of misinformation, and into a large reduction on our sale price.
Website · 20 June 2023
Agent replied · 13 June 2024
Dear Mr and Mrs Lindfield, Firstly I am sorry you weren't happy with the overall service and some of these points will be taken as constructive feedback for my team. while you mention viewings numbers we did achieve a sale.i feel some comments here are not totally fair, the reduction and the time it took was due to issues with the chain not with fox and sons, a buyer in the chain asked for a £20k reduction as his agent below lost their buyer and re sold the property for £30k less. which then filtered through the rest of the chain, a price to which you agreed. we also dropped our fee to help in any way we could without hesitation.either way the points around service i will look into and try to improve the team.all the best for the future,Stephen RodgersSenior Branch Manager
★★★★★ 5/5
GoogleI had the most excellent service from this team in Bexhill this past weekend!
Tyler was an outstanding, clear, efficient and knowledgeable booker - I really felt that she was working for her clients - finding out what I wanted to achieve …
Leslie · 16 April 2025
Agent replied · 13 June 2024
Dear Leslie, thank you for sharing your wonderful experience with us! We are thrilled to hear that Tyler and Callum provided you with excellent service and made your property viewings a great success. We appreciate your kind words and look … More
★★★★★ 5/5
GoogleI couldn't recommend Danielle enough, quick responses and overall great experience.
Gabs · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for the wonderful review! It was a pleasure serving you and I'm thrilled to hear that you had a great experience. Our team is always here for quick responses and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally impressed with the service we've received from Calum Barnes, both prior to - and subsequent - to signing our contract with Fox & Sons. He has been very attentive, keeping in regular contact and offering sound advice, as well as being inquisitive, super helpful, and charming. What an asset to your team!
Jo · 2 April 2026
Agent replied · 16 April 2026
Thank you for taking the time to share your experience, we're thrilled to hear that Calum has provided top-notch service to you! We're lucky to have him on our team, and we're always here to offer support and advice. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery pleased with the Bexhill unit of Fox&sons from manager Rob to the team I have worked with Tyler/admin and Calum on viewings a great team on the ball do what they say they are going to do without delay …
Terry · 16 April 2025
Agent replied · 24 August 2024
Thank you Terry for your 5* review.
★★★★★ 5/5
GoogleWe came to Bexhill to view a property and were met by Callum. Callum was prompt and ably showed us around the property. He listened carefully to our opinions of the property and was extremely helpful, courteous and approachable.
Hilary · 16 April 2025
Agent replied · 13 June 2024
Thank you Hilary Zebedee for taking the time to leave us your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCan't thank Danielle enough for helping me through my sale and purchase, making the whole process of choosing the right mortgage go through so smoothly. Would definitely recommend to friends and family, great asset to your company. 🙂 …
Matthew · 16 April 2025
Agent replied · 16 April 2026
Thank you Matthew for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotThe brighton branch
The brighton branch, has taken 2 years to get my dad's flat sold after he died. Recommended to sale the flat at auction by Ray Murphy, that fell through after months of trying to get it sold,then went down the normal route. This all starts out fine ,in 2022,then had two more offer ,these were not satisfactory, finally had an offer in August 2024 which has taken 5 months of us chasing to get over the line. Alfie is the person not to take at his word as this was only what he thought we wanted to hear. Never use fox&sons. Sonia collins
Sonia · 10 December 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
