John D Wood and Co Sales Surrey reviews

★★★★★ 1/5

Google

An unfortunate experience with this office. Definitely there are better agents than JD Wood in the area. Their professionalism and ability to resolve issues is minimal - They claim their job ends when the keys are handed over, with zero interest if what they hand over is according to the contract. They simply do not care and they are merely transactional and when you try to escalate it internally the entire office is just disrespectful.

Anthee · 21 June 2022

★★★★★ 1/5

Trustpilot

Avoid at any cost

If I could give zero I will! Awful experience starting from when they gave me the keys and then literally disappeared! Then the inventory was totally different from what I found in the house and when I contacted them they said contact the landlord we can’t do anything! Glad that the landlord was cooperative.Now after leaving the house it took them 10 days to send me the inventory checkout and I called them everyday and they gave a different story every day! Now I have been chasing the deposit for 1 month! Literally awful experience, avoid at any cost.

Heba · 21 June 2024

★★★★★ 5/5

Google

I have dealt with John D Wood Weybridge for many years, Tom Barnham and the team have always been super helpful, proactive and knowledgeable. I wouldn't hesitate to recommend them to any of my clients! Brilliant agents.

Bev · 21 June 2020

★★★★★ 5/5

Trustpilot

Delighted with how the Chelsea office…

Delighted with how the Chelsea office managed my sale, in particular Sema and Jamie. Calm, responsive, proactive and showed real belief in the project. Head and shoulders above their competitors.

Peter · 13 July 2024

★★★★★ 5/5

Google

Worked with Tom Barham on the sale of our property. Tom's firm but friendly approach to the process is exactly what one needs when dealing with the sale of their property. Superb.

Samuel · 21 June 2021

★★★★★ 1/5

Google

The worst ever estate agent I have come across. Be aware! Family of 4 with two young children, we rented a house through them in order to get to know the area and buy. I have an endless list of things to mention, but here are some highlights: 1. They threatened us with eviction in order to renew our tenancy contract, which is out of order not to mention illegal. 2. We also informed them about an illegal and unsafe boiler installation. We spoke to a professional heating engineer which informed us that under a specific scenario, the life of the occupant (my child to be precise) could be at risk. The estate agent chose to ignore this information and did not inform the new tenant and hid the evidence. 3. The landlady tried her luck with the deposit. It was refunded after 4 long months of fighting during which the estate agent chose to ignore the facts and play dumb, of course in order to keep the property/client in their books. You should be ashamed! It was a horrible experience, to the point that when we started looking to buy, I never approached them and I wrote off any properties that were advertised by them. Very short-sighted, as your today's tenants will be your tomorrow's buyers, and also your tomorrow's sellers. Pure ignorance!

A · 21 June 2021

★★★★★ 5/5

Google

I needed to find a flat at very short notice following an extremely quick sale of my home and buyers who wanted to be in “yesterday”. Alice helped me find a property that matched my requirements, including a break clause, and was very patient and understanding when there was a short delay on the house sale. She worked with the landlord to ensure I didn’t lose the flat while the process ran its course and I am very satisfied with the process, which could have been very traumatic but was managed very efficiently.PositiveResponsiveness, Professionalism

Caroline · 21 June 2021

★★★★★ 1/5

Trustpilot

RUN AWAY FROM THEM!

RUN AWAY FROM THEM!I have lived in many flats in London and never have I experienced such a terrible process. First of all, we wrote down a formal offer with 1 only requirement. After our offer was accepted and we payed one week worth of rent to secure the place, they tell us that specific requirement cannot be met. They took almost 3 weeks to make the landlord sign our contract, and it was voided TWICE so we had to re-sign the contract 3 times in total as they kept adding clauses to it. During the move in, we realise the flat had not been cleaned (and the contract stated everything had to be professionally cleaned, even curtains and sofas.....) but the flat was in an appalling state really. We asked for it to be cleaned again and we are still waiting..... Not to say that we are still waiting for the landlord to pay the inventory. The people in this agency are very rude and will treat you bad. One advice, never use this agency!!!

NG · 17 May 2021

★★★★★ 4/5

Trustpilot

Sound advice

Our property was already on the market when we met James Setright and although it was too late to appoint them, James provided clear and comprehensive advice on issues we were having with the process

Kr · 13 December 2025

★★★★★ 5/5

Trustpilot

Highly recommended

I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas.Highly recommended!

HHM · 8 March 2022

★★★★★ 1/5

Trustpilot

Awful Lettings Management

As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.

Sarah · 30 May 2025

★★★★★ 5/5

Trustpilot

We bought a property through John D…

We bought a property through John D Wood. The service was excellent.

James · 5 June 2026

★★★★★ 1/5

Trustpilot

Customer Service on Permanent Lunch Break

I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through.

Parinya · 2 September 2025

★★★★★ 5/5

Trustpilot

The South Kensington Sales team is…

The South Kensington Sales team is friendly, knowledgeable and tenacious. I would highly recommend them for selling!

Alex · 17 April 2026

★★★★★ 1/5

Google

This has to be the worst estate agent i have every come across on the renting side .The staff are not trust worthy as i am out of pocket by £1100 and when you speak to a manager about this all you get is go away as not interested about any of your concerns. Only address now is court action as dont waste your time with the ptoperty ombudsman of whom will stick up for their mates at the estate agents. Please avoid this agent if you want to stay in pocket i unfortunately have leant the hard way.

Martin · 21 June 2020

★★★★★ 1/5

Google

Price agreed with Landlord, paperwork going through, financial checks done, provisional date of moving agreed. Told day before move that the Landlord has some “flags” about the financial references. Offered to pay 18k first year rent up front. JDW then came clean and said that there has been another offer and the landlord is taking that offer.... total disgrace, playing with peoples lives! Underhand and untrustworthy! Never told there was another offer on the table, simply playing both sides to ensure a sale!

Xenos · 21 June 2020

★★★★★ 1/5

Trustpilot

Awful experience

John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.

Sarah · 6 March 2024

★★★★★ 5/5

Google

The Weybridge team (especially Sally and Tom) were a delight to work with through the sale of my house and kept the process simple and stress free. Thanks, all! Kaeren Hilton

Kaeren · 21 June 2020

★★★★★ 5/5

Trustpilot

Fantastic service

Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!

SH · 18 October 2023

★★★★★ 1/5

Trustpilot

Absolutely Dismal Organization

Absolutely Tragic OrganizationFailure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.

Joseph · 8 February 2024

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.

Sima · 3 February 2024

★★★★★ 1/5

Trustpilot

Terrible

Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.

Serkan · 18 June 2021

★★★★★ 5/5

Google

As a Landlord I have used John D Wood for many years on my property in Weybridge. I've known Bea Piazza and many of her team for many years now and always found them to be extremely professional and thorough in dealing with a new tenant find. In particular, Tom Foan did an amazing job in finding me a truly excellent tenant recently....in Superfast time!!...Superstar. So if you are a Landlord don't hesitate to call them.

Robert · 21 June 2020

★★★★★ 5/5

Trustpilot

My overall experience with the John D Wood was excellent!

My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!

Geri · 11 August 2021