Every review we hold for the Surrey office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHaving used other estate agents in the area, I was very happy to find JohnDWood in Weybridge. The team, including Chris and Tom, provided invaluable advice and input through the whole sales process. I live abroad and it was essential for me to work with an agent that updated me proactively and gave clear and constructive input. They were also carefully handheld the transaction to completion yesterday. I never felt the need to follow up on points and the team were always fully up to speed on the viewings and sale process. Very professional
Andrew · 22 June 2017
Agent replied · 20 June 2024
Thank you so much for the excellent feedback. I will ensure your comments are passed on to Chris, Tom and the rest of the team in Weybridge. We are proud of the lengths our staff at John D Wood & Co. go to, to ensure customer service is delivered above and beyond. Many Thanks.
★★★★★ 5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
Giuseppe · 23 April 2026
★★★★★ 1/5
TrustpilotUntrustworthy and intimidating tactics
While it may work for some, I found the approach and behaviour of the Wandsworth JDW sales team truly abhorrent. Their wrongdoings range from the way they spoke to my husband and I right through to their sales and negotiation tactics. They frequently made (incorrect) assumptions and comments about our lifestyle and finances and throughout the purchase tried to belittle and patronise us so we followed their instructions rather than listened to our solicitor. They nothing short of used intimidation tactics and baseless threats to make us jump for their every wish. They lied in the details of selling the house, both in writing and verbally; accepted offers but broke the terms of the offers with no communication or regard that this was incorrect behaviour; and when we were finally at the end of negotiations and all paperwork ready to exchange and complete, they started upon new tales and demands trying to threaten the chain breaking if we did not comply. We’ve fed back directly to the agents involved and while sales behaviours are a common part of society, we both felt this was way over the line of acceptable behaviour. In this area of London, with this amount of money being spent in such a lovely community and neighbourhood, my husband and I were truly appalled by their style and have never come across other agents like it. We won’t be using them in the future and sadly, even if it is just this branch, our trust in the whole JDW organisation has been tainted by this truly stressful and frankly bullying experience. I can only hope our feedback is considered and agents reflect upon their handling so they do not continue to treat people this way.
Jessica · 3 November 2023
★★★★★ 1/5
TrustpilotAVOID John D Wood Head of Lettings St Margret's/Richmond
AVOID John D Wood Richmond/St. Margaret's Branch Lettings
Lara · 6 May 2026
★★★★★ 5/5
GoogleRuby at John D Wood has just sold our house and she was fantastic. She understands the importance of good communication when you are dealing with something as stressful as buying/selling a house. I cannot fault her customer service and she made the experience a pleasant one!
Learmonths · 23 November 2023
Agent replied · 20 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 4/5
GoogleAn estate agent we would use again, they sold our property through discreet marketing to the first viewer. Excellent service and support from the Woods team with personal attention from Ruby Rowntree a real star, 👏 keeping us informed right up to contract exchange. …
Dona · 23 December 2023
Agent replied · 20 June 2024
Thank you for your glowing review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI bought a property from them which I later gave them to manage and find a tenant for.
dealt with Adrian to buy it, very good service and very efficient and Jack and Bea to rent it out, them two were very professional and did everything quick and efficiently.
further thanks to Sue Harker for what she did to facilitate the rental contract.
W · 23 June 2015
★★★★★ 5/5
TrustpilotAmazing
We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience
Maria · 20 June 2021
★★★★★ 1/5
TrustpilotPoor experience
As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.
Jenny · 4 March 2021
Agent replied · 13 June 2024
Dear Jenny Hall, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
★★★★★ 1/5
GoogleOne of the worst estate agents I have ever come across. They talk nonsense and provide illogical arguments that a child could rebut. Stay away
Julionpoper · 15 November 2024
Agent replied · 12 November 2024
Hello Julionpoper, thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleSally made the purchase of our first home seamless and stress free.
Always available, nothing was ever too much hassle. A credit to your company.
Joe · 22 June 2019
Agent replied · 20 June 2024
Thank you Joe. I will pass on your kind words to Sally. Best wishes, Mark
★★★★★ 1/5
Trustpilot1 star is too much for them
1 star is too much for them. They are paid to manage a rental property & significantly failed to do so. Their breaches of contract include:
David · 5 November 2025
★★★★★ 5/5
TrustpilotJohn D Wood Wandsworth
Jake and the team at Wandsworth were fantastic from start to finish in the sale of my property. In what has been as a trying time for many people in viewing properties the team out performed what I had expected of them and made the selling process easy from start to finish.
George · 22 January 2021
★★★★★ 5/5
GoogleHad a great experience working with Sales and lettings side of John D Wood. One of the most knowledgeable, helpful and honest estate agents I have come across.
Some names of poeple who were extremely helpful in every strp of my journey: Tom and Dannielle from Sales, Bea and Sean from Lettinggs :)
Many thanks for all your help!
Naresh · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleVictoria was one of the most positive agents that I had dealt with, taking time to listen to our requirements and suggesting suitable properties, was a pleasure to deal with and still continue to go out of your way to help.
She helped us to move into our rented accommodation in record time (1 week) and we are very grateful.
Stella · 23 June 2014
★★★★★ 5/5
GoogleWould recommend John D Wood Weybridge. James Mumford was very prompt and efficient in helping us secure a rental property at very short notice (start to finish in 7 days!). Major plus point is the paperless technology the company uses and it was a nice surprise to receive a welcome pack of goodies for our new home- nice touch!
A · 22 June 2016
★★★★★ 4/5
TrustpilotSale of flat in the Fulham area…
I sold a flat in the Fulham area through the John D Wood team in Parsons Green/ Fulham Broadway. For various reasons (outside control of John D Wood or myself), this was a long, drawn-out sales process. I have to say that John D Wood team was at all times professional, responsive and went above and beyond to get the sale done and completed. I would certainly recommend John D Wood to my friends and contacts.
Stephen · 22 September 2023
★★★★★ 1/5
TrustpilotUnprofessional, delayed response, terrible experience
To the Management Team,
Lara · 20 April 2026
★★★★★ 5/5
GoogleLizzie is great in helping me to look for a house for my family in Weybridge. She is very efficient and understandable. Would highly recommend!
Anjelika · 22 June 2017
Agent replied · 20 June 2024
Thank you for the amazing review Angelika. I will ensure Lizzie is given the great feedback. At John D Wood & Co. we are always glad to hear the excellent feedback about the service we provide to our customers. Many Thanks.
★★★★★ 5/5
GoogleWe would like to recommend Lizzie from the weybridge office. What an incredible service. Informative, knowledgeable and personal service. Very fast working. We urgently needed a suitable property for our family to rent. Lizzie turned it round for us in no time which is incredible in such limited market. She has changed my view of estate agents
Ben · 22 June 2017
★★★★★ 5/5
TrustpilotI have been working with Shoeni and the…
I have been working with Shoeni and the team for 10yrs with nothing but efficient helpful knowledgeable assistance. Love them! Love they are local and established in the ‘hood. I’ve worked with sales too and can’t say enough nice things about working with Jake and his sales crew.
Jane · 28 May 2021
★★★★★ 5/5
TrustpilotDREAM TEAM! WANDSWORTH COMMON BRANCH!!
Fabulous team at the J.D woods wandsworth common branch! Reliable, very professional and so friendly. Special thanks to Immogen, Isobel snd Sheoni! We have been landlords for many years and we are extremely happy with the service. Would definitely recommend J.D Woods Wandsworth common!! Mr and Mrs Thomas
Hayley · 6 May 2021
★★★★★ 1/5
TrustpilotHorrible experience with this agency
Horrible experience with this agency. I am currently living in a 3 bed flat in Fulham where one of the bedroom ceiling has collapsed and for last 2 months the agency has been slow, practically unresponsive and simply rude. They treat tenants with such disdain it’s shocking. Do not use this company
Ify · 14 December 2022
Agent replied · 13 June 2024
Dear Ify Thank you for your getting in touch and we are of course understandably disappointed to hear this. We can see that the Senior Head of Property Management has been in touch and is currently in correspondence, alongside the Property Manager to help resolve this matter.RegardsJohn D Wood & Co.
★★★★★ 5/5
GoogleWe had Lizzie Lydall from the Weybridge branch to help with our new rented property. Lizzie is very friendly, professional and courteous and assisted in securing the rented property we wanted. Since, Lizzie has been on hand to help with other details of the move. I would gladly recommend Lizzies help in finding someones next home
Lindsay · 22 June 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
